7shifts reviews

7 Shifts for restaurant schedule Management

Opmerkingen: My managers and employees love it.

Pluspunten:

It is easy to use and anybody with a phone can have easy access to their schedule, send messages using it, and letting anybody know about changes. It is a very practical and professional tool for the schedules that we use in our Restaurant. We have the scheduling available on our P/R processor, but we prefer to pay for this service as it is more agile and practical than our P/R company.

Minpunten:

To be honest, I do not have any complaints, but we only use the scheduling module as we have other systems.

My excellent experience with sevenshifts as a café owner

Opmerkingen: Overall, completely satisfied like I said, their technology is very easy to use mobile friendly they have every feature you could need small business to big business. I’m sure across industries, especially in the food and beverage business rates. Perfect so having a company like this is great. It’s also apparent by their new features that they’re adding that they’re continuing to innovate investing and grow and they’re going to be around so that’s important.

Pluspunten:

What I like most about this software is that it was super easy to use for me and my staff it’s just very easy and it starts off. You can just do the basics and I am as a new business owner. I was just you know priorities come up, so scheduling was just first and foremost, but it has so many features that you can add on them at any time which is great they have help then it’s a wonderful automated system and they’ve just added a ton of new great features. I am excited to use.

Minpunten:

Honestly, I can’t say I didn’t like anything in particular or what I least liked I think with maybe what I least used was something where we would be things that bigger organizations might need to use that or not important or not necessary for my particular business, but there is nothing that was the least liked

7shifts reduced scheduling errors and saved time

Opmerkingen: In general, this setup is quite efficient. The process of making appointments is quick and easy. For me, this is the most effective method available. I think it would be great if the user had more control over how the system worked for them.

Pluspunten:

Toast's integration has made it even more user-friendly and convenient. We found that 7 shifts gave us more flexibility and control over our analytics, and the Toast integration helped us bring everything together. Making and using to-do lists is simple. We can inform the team of upcoming activities with the use of a calendar.

Minpunten:

It's hard to understand the ins and outs of time monitoring and arranging workers' shifts. They don't match up with Toast, thus we have no idea how the 7 shifts method calculates its staffing levels.

It’s Okay

Pluspunten:

When choosing the highest cost package, you will have access to the most basic necessary functions. They do not charge base level employees to use the app

Minpunten:

Some functions change without first being informed (although they state that they always inform prior to a change). Their beta testing due diligence leaves something to be desired. If they are unable to duplicate an error even if you can prove it exists, they refuse to fix it saying they are incapable of doing so. They make their customers pay for basic functions through the most costly package I used to use 7ahifts for over 4 years. I was looking at using them again for a different restaurant. However, the salesperson I encountered was a typical salesperson and never talked to me like they cared about the company Where I’m currently employed. Instead I was told stats about how I wouldn’t find a program cheaper, that they weren’t gouging those who wanted the basic functions I pointed at, and multiple other aspects in which I was wrong. When I pointed that out, he proceeded to raise his voice at me, chuckled and attempted to carry on I hung up on him at that point of the conversation I would have never signed a contract with this individual. Hopefully other sales reps actually care about potential customers

Just BE Kitchen review

Opmerkingen: Overall been a good experience

Pluspunten:

It is easy to use and has made things easier with the Toast integration. We switched from Jolt to 7 shifts and have much more control over metrics and tying everything together with the Toast integration. Task lists are easy to create and use. Event calendar helps us communicate events to staff

Minpunten:

Labor tracking and scheduling hours are confusing and dificult to determine how those numbers are calculted. They dont align with Toast, so we can never figure out how 7 shifts system is coming up with the labor numbers from the schedule. It is difficult when salaried employees are included on the schedule and Toast caluclates differently

7Shifts review

Opmerkingen: Very positive. The software is intuitive and easy to teach others. Plenty of functionality

Pluspunten:

Ability to easily upload a new employee, set their parameters, and schedule them. Ability to message and communicate with staff easily. Ability to create labor projections and review vs actual.

Minpunten:

Inability to stack and sort employee shifts on a given day.

Great product, and the price is so affordable

Opmerkingen: The best piece to me was taking scheduling, time off requests, availability, and budgeting and putting them into a single piece of software.

Pluspunten:

I loved getting to a digital schedule that I could easily push notifcations to my employees. It really streamlined the schedule process for my business and allowed me to simplify several processes into one.

Minpunten:

I was very happy with the software, however the only thing that made me switch was to get as many things under a single software suite as possible. We now use square for POS, scheduling, time tracking, payroll management, etc.

Better than other scheduling apps

Pluspunten:

Setting up availabilities and scheduling is very easy and helpful.

Minpunten:

Sometimes there'll be a notification even though the notification has already been resolved.

Satisfied user

Opmerkingen: I am happy that is syncs with Toast.

Pluspunten:

Ease of access to message staff, see who is punched in, make changes in real time. The announcement feature and the log book feature.

Minpunten:

The budget tool is very confusing and not easy to navigate.

7shift

Pluspunten:

Made everything so simple and organized

Minpunten:

No complaints it has helped keep my business afloat

Potential

Opmerkingen: So Far it has worked for our company, hopefully we can further develop our usage.

Pluspunten:

The software has a lot of potentials to be great, the best part of it is the integration with POS so we can have real-time data.

Minpunten:

There are sections like time-sheets that are unnecessarily hard and not user-friendly.

7Shifts Review

Opmerkingen: Overall, 7Shifts has been the best restaurant scheduling software that I've personally used. If I'm being very honest the bar wasn't particularly high, none the less I'm very satisfied. The insight into staff trends such as engagement and enthusiasm is great. As is the forecasting for scheduling.

Pluspunten:

Both the UX & UI on 7Shifts are lightyears ahead of any other restaurant scheduling software that I've encountered. That's most critical in having hourly employees engage and use the software.

Minpunten:

We had some issues with POS integration. Granted we use Aloha which isn't the greatest, but importance of POS makes that a harder thing to change so I'd like to see the scheduling software be the more nimble and adaptive one. Announcements and messaging can be clunky to load—especially on mobile.

Great easy to use scheduling software

Opmerkingen: I have been using scheduling software for many years and the combination of price, ease of use, and available app for my employees makes it a winner in my book.

Pluspunten:

I really enjoy having an app, setup was very easy, the price is right, and the over-all use is intuitive and simple to understand.

Minpunten:

None that I can think - honestly a good product that meets my needs.

7Shifts Review - Kayla Cunningham

Opmerkingen: Overall I have had a good experience with 7shifts. I have used several other employee databases and this application seems to work the quickest without error. I would recommend this to anyone looking for something similar.

Pluspunten:

It's simplistic and easy for users to clock in, monitor their earnings, and communicate with other coworkers. I can use the pin pad to clock in right when I get to work or I have the option to manually write in my hours each of the week.

Minpunten:

Entering in my hourly work on a daily basis can be tedious, but I wouldn't say I dislike it.

Best Scheduling App

Opmerkingen: I have used multiple scheduling tools and this is my favorite!

Pluspunten:

I love how easy it is to make my schedule. I love how the days my employees request off show up easily and I can copy and paste schedules that repeat often.

Minpunten:

Sometimes the notifications don’t pop up consistently.

I love 7shifts!

Pluspunten:

I love 7shifts! It's easy to use, easy to schedule, easy for my staff. I can communicate with the whole team at once, can look at the whole month of requests off, the reports are handy for seeing who has had what time off, etc. The team can trade shifts amongst themselves and everybody can get ahold of each other when needed. I also like that I have quick easy access to things like employee start dates, etc without having to go digging through their file!We do not sync this with our POS or payroll, but I do use it to double check when I have a time clock entry that seems off.It's also nice to be able to easily access the schedule from years prior!All around good product at a fair price!

Minpunten:

I wish that some features of this product were not only available with the more expensive plan. Reminders for important staff dates would be helpful, but isn't worth the extra $$. Same with a manager log book, I'd love to use it with our business, but it's not worth the price difference to unlock these two items.I've only ever had a couple of issues I've run into. While support wasn't always able to correct them or address them head on, they've always done what they're able to &/or have put in feature requests, etc.

Great Product!

Opmerkingen: Overall this program is great! Been using for years but it would be nice for some more options to personalize for our needs. Love the reports feature though to see how staff compare in various categories!

Pluspunten:

I do the scheduling for a staff of 60+ so the ease of copying shifts to another week/day is great

Minpunten:

The integration between this and Toast is great but could still use some work. We primarily use it for the purposes of seeing when staff have clocked in or not and as a manager it would be great to turn this feature on and off for the different departments ( front of house, back of house, bar). It would also be great to turn the feature off for clocking out vs clocking in at the end of the shift vs beginning. As a front of house manager I’m not as concerned with back of house clockins but still get 12 notifications for their staff a day, and I am more concerned about front of house staff clocking in but not as concerned with them clocking out

7Shifts Needs Ways to Search for Message Posts that Have Happened in the Past

Opmerkingen: The scheduling feature, though I do not make the work schedule, seems to work well.

Pluspunten:

The way the schedule is laid out on the dashboard is nice and easy to see and understand.

Minpunten:

I need a way to know employee phone numbers when they are not scheduled. On the iPad app, I currently hover over their name (when they are scheduled) and their phone number appears. My coworker is somehow able to see all employee phone numbers regardless of when the person is scheduled, but we could not get access to that on another device. This brings me to another issue: the ability to use all of the features pan-device. It seems like some employees can get some information on some devices, but we cannot find/use every feature on every device, app or website. In the communication/messaging area, we need to be able to bold, underline, and italicize, just like in an email. We need to be able to search for messages, just like in emails.This software is very slow on every device I have used, and in multiple internet connectivity areas. Sometimes a customer is asking for a particular employee. Rather than physically walking around and searching our 4500 sq ft store and office space that's in a separate area, it would be nice to be able to check 7Shifts to see if that person is even working—alas, I can usually walk the entire floor and check three separate office spaces BEFORE the 7shifts Dashboard loads.

Great Scheduling Software

Opmerkingen: I really like 7shifts, I’ve never used any other scheduling software so I don’t have a comparison other than manual paper scheduling. 7shifts is a million times better than that. I can’t imagine scheduling 50+ people without 7shifts.

Pluspunten:

I own a full service, high end, casual dining restaurant. I have usually between 50-65 employees. 7shifts allows me to manage multiple department schedules for the entire restaurant pretty easily. I very much like the feature that allows me to copy and paste the schedule from prior weeks, as well as the ability to create a template and distribute that template amongst everyone’s availability. I like that it puts accountability for requesting time off an updating availability on the employee. This saves me so much time. 7shifts connects with Cake (my POS) and brings sales over so that I can project my labor for the schedule I’m making.

Minpunten:

When I start from a template and the software distributes the shifts based on people’s availability seems very random. It would be better if the software was able to take into consideration the employees schedule from last week, keeping it the same as much as possible, and prioritizing shifts to primary roles. When I start from a template I have to do a lot more reorganizing of shifts after the software fills it out for me.

Game-changing modernization

Opmerkingen: Overall, we have had a very good experience since making the switch over to 7shifts and would certainly recommend it to other restaurants - especially those with a large staff.

Pluspunten:

7shifts makes it easy to communicate with the entire staff, individually or as a group. It even allows us to easily send messages to specific roles or groups within roles, such as "bartenders scheduled today" or "servers not scheduled today." It also makes it easy for staff to communicate with management and each other, and has also made the process of shift swapping/coverage easier for staff and management. Managers love that we can see all bids for a shift, and that no swap or coverage goes unapproved (which often happened in the past when we were still using a paper system for switches). It's also great when we need to add staff for a particular shift, as we can simply post an open shift for anyone in a particular role.

Minpunten:

I wish you could access the original version of a posted schedule (before swaps/pick-ups, etc) and see quickly who picked up a shift vs. who was originally scheduled, rather than having to go back through the activity log. Additionally, apart from the dashboard view - which is fantastic and super convenient for planning each day - the layout of the iPad app isn't great, and when there are major changes/updates to the product, it can be tricky to get used to. When there are glitches (which is pretty rare), it can be disruptive to our process of planning each shift. These aren't things you have to deal with when using a paper system, however they are minor issues in comparison to the many benefits of switching to 7shifts.

Amazing for scheduling and time clock!

Opmerkingen: 7shifts has been a really positive experience.

Pluspunten:

We have used 7shifts since we started our company. We wanted something that could be easy for everyone to use, and we've seen a ton of efficiency improvements over the years! It has been really easy to have different managers run the schedule with ease, and the analytics are helpful for running payroll as well. Would definitely reccomend 7shifts and 7punches as a combination tool.

Minpunten:

No cons to mention! The improvements over the last few years have really made 7shifts and outstanding product.

7shifts is a lifesaver and a headache preventer

Opmerkingen: So easy to use, and check in on. There clock in and clock out feature (7Punches) is incredible, and works flawlessly and seamlessly. I would be willing to say that 7Shifts not only saves me time, but at least 2 hours of work per week, which would only be more with a larger organization. Thank you 7shifts!

Pluspunten:

I like how I can interact with my staff through the software and it makes scheudle creation a breeze for organizations of any size. The ability for my staff to book time off through the software is incredible. No more paper schedules. Not to mention customer service is incredible!! They always respond to requests within mere minutes and I've never encountered a problem they couldn't help me with!

Minpunten:

There are absolutely no cons. I will never have a need for any other scheduling software again.

Great scheduling application for any industry

Opmerkingen: Excellent - no issues from set up and getting our account started we have had zero issues. Communication has been good through the whole process. No issues - extremely positive!

Pluspunten:

We have tried a few products and this is the best value for the money. We like the ability to text, message, and have the staff see all this on the mobile app. This is what staff expect these days and we think 7Shifts makes on-line scheduling and helps us keep managers time tied up constantly working schedules. We use this for our 24 hour operation and it works great for us!

Minpunten:

Not a problem with the software or the application, it is a problem with us since we own numerous companies our time clocks are on another system and do not integrate but could. We should really be using the scheduling application and more features from 7Shifts but that is us not the product. We should explore more integration and try to push more to 7Shifts.

Daily recaps made easy

Pluspunten:

With 7 shifts you not only have an easy, intuitive scheduling app that everyone can use at every level, but you also have a customizable manager log book to record the goings ons of events each day, along with POS integration!!! It's everything you need on one page. My schedule writing days are over but I still use the app to get daily recaps from all of my restaurants on the flow of service, 86'd items, sales, and employee progress. With the Manager Log book you can customize each section, add as many areas or as few as you want. We have a complete section for R&M, and another for 86'd items. Use the search function to manage and track all of those areas. Or Search an employees name for an easy way to find feedback for quarterly evalutions.

Minpunten:

The weather on the manager log book can be a little jankey sometimes. And the Toast POS integration took a little while to set up and the labor % aren't always correct, but otherwise it's great.

7shifts, great for more than just scheduling

Pluspunten:

It’s convenient the the mobile app works well to do most scheduling updates and adding of employees. The messaging also works well for getting in touch with team members and the facts that contact information is readily available to our teams to connect.

Minpunten:

Sometimes there are issues where employees do not have update notifications enabled and they miss updates. You also can’t reactivate terminated employees from the mobile app. You don’t get a good view of hourly shift coverage in the mobile app like you do from accessing online in the browser.