AccuPOS Point Of Sale Software reviews
Beoordeeld op 16-4-2015
Over a decade of reliable service and product evolution.
Pluspunten: There are two main reasons I originally gravitated towards AccuPOS, which continue to set it apart from the competition. The first was the fact that it integrates with and stores data in QuickBooks, thus providing a powerful, mature platform for product entry, inventory management and reporting. The second reason I was attracted to AccuPOS is that it also stores data in a Microsoft Access-compatible database format, allowing me to do powerful customized data mining and analysis. Over the years the software has improved, and more recently I have been impressed with the new generation (2015) of the product, which has taken it to a new level of sophistication. Lastly, we have had a very good experience switching to integrated credit card processing with Mercury Payment Systems (the AccuPOS partner), speeding up our transactions at the point of sale while lowering our rates.
Minpunten: I have no major complaints about AccuPOS. The biggest problem with it is probably that it is not a large software vendor with a massive sales volume, and therefore their product does not have the same level of maturity and sophistication that some might expect. However, in this price range one will inevitably encounter limitations and software quirks with any POS solution. Earlier versions of the software definitely suffered from some clunkiness, although with the 2015 release much of that has been eliminated. One thing they could have done better is to communicate what a major change it was going to be to upgrade to the new generation of the software so we could have planned for the down time and necessary adjustments to adapt to the new system. The other difficulty I will mention is their method of verifying the software registration, which has caused us some problems. In order to verify that the software has a valid registration it must communicate, via the Internet, with their registration server each time it is started. So when their server is down AccuPOS cannot verify its registration and the software disables the ability to z-out until the registration has been validated. Also, at our location we have redundant, load-balanced Internet connections and there have been ongoing problems with our registration being validated to a specific IP address.
Beoordeeld op 13-3-2015
A Journey in to the land of POS
Pluspunten: Complex functionality with simplicity of use and configuration. AccuPOS is always a quick phone call away with never a long wait on the phone.
Minpunten: Nothing. There will be glitches, and since the primary OS is Windows based, you will have to deal with Updates very often, as well as updates to JAVA. It would be interesting if a version for MAC would be available, but then you'd have to find the right combination of peripherals. Most of the POS world is built on the PC platform except for silly POS posers like Breadcrumbs. PC's crash, they hang, and always at the worst time, of course you need to choose your Credit card processor carefully too. I want AccuPos to build a robust loyalty module that works with their new signature pad, capturing emails for marketing to our customers.
Beoordeeld op 23-6-2015
AccuPos is AccuAwesome
Pluspunten: The first pro for this system is the price, much much lower than other companies and NO EXTRA LICENSE FEES. We have the system installed on two manager PCs to manage inventory levels, items, and interface- as well as the complete POS system in our retail store. We were not charged anything for the extra access, and even had help getting it set up on both extra computers. I enjoy the ease of use. Our older generation of employees have no problems navigating the menus or performing complicated tasks with the system, we can even make the buttons on the POS as big as we want for those with sight issues. The customer service is completely amazing, we have never had to wait on hold or get a call back for a question we had. They are very knowledgeable and eager to help, I have already recommended this system to others in our industry.
Minpunten: There is not much negative about this system or it's company. The only thing that comes to mind is the item listing. In the manager section where the products are added, priced, and tracked, there is no way to completely delete an item. You are however able to make it "hidden". I would like the ability to remove the items I no longer carry completely, but that's the only negative I can come up with.
Beoordeeld op 4-11-2010
AccuPOS was suggested to me by my accountant for its automatic interface into our Sage accounts
Excellent value for your money
Simple to learn and use
A must for all other ladies with not enough time to run the business, like ours
We run an online business with a retail shop, selling a variety of products. We use AccuPOS in our in store location, & sell products using a barcode scanner. At times we have products that are not barcoded and these are sold using a touch screen. AccuPOS makes the sales processes so easy, training our staff is simplified & at the end of the day our entire sales are imported into our Sage accounting automatically and all the stock is reduced, invoices are created, customer details are added. We are delighted with our purchase. We will add the same solution for our next shop, expected to open in the new year.
We also like to praise EuroPOS for the excellent service that we have had to date. From the moment that our enquiry was submitted, we have had exceptional assistance from their sales department and support staff. When we bite the bullet and bought the software, they were by our side each step of the way with the support and logistics to get us up and running on time.
Minpunten: Stock control for our shopping cart would have been beneficial. We have considered a 3rd party application, but not sure if it will work with Sage or AccuPOS. We are using our Sage for our stock control, but have no way of updating the qualities on hand to our web site.
Beoordeeld op 24-12-2014
Been using since 2003 in our five-lane Kosher Market
Pluspunten: Santa Monica Glatt Kosher Market has been using AccuPOS Point of Sale since 2003 (over 11 years!) for our five-lane grocery store. Our store gets extremely busy on Fridays and holidays, and it is critical that we have a reliable, fast and easy POS system to keep our lines moving and our loyal customers happy. We use nearly every aspect of the AccuPOS solution – accounting integration for inventory management, in-counter scanner/scales, and deli scales. And we certainly put their live support team to the test as we are constantly adding new items and updating prices. The AccuPOS team has been there for us since day one, and we could not be happier with their software or their customer service. We truly feel like they are a part of our team, and we would highly recommend an AccuPOS solution to any small business owner, especially any retail store.
Minpunten: It doesn't work well with keyboards. Holding your hand up to a touch screen all day is not ideal. I guess keyboards are not a priority these days for anyone.
Beoordeeld op 24-4-2018
Used this software for restaurant order taking/grill orders and checkout.
Opmerkingen: A simpler and better way of ordering and tracking food in restaurant business.
Pluspunten: I liked how simple it was to set up menus and sides and how easy the ordering screens were to read. Training others to modify menus was also fairly easy.
Minpunten: My biggest struggle with this software was accurately tracking cost of waste. The only other issue was getting the printing system to work correctly.
Antwoord van de leverancier
van AccuPOS op 25-4-2018
Thank you for the feedback Elizabeth. We appreciate your partnership. I will have a Customer Service Rep reach out to make sure all of your issues have been resolved.
Beoordeeld op 14-7-2018
AccuPOS is good for business.
Opmerkingen: Its a great software to go with for accepting payments and getting data for all your transactions at one place. its secure and affordable especially for mid to large-scale businesses.
Pluspunten: Works well with QuickBooks and other existing accounting systems and software, keeps all data at one place making it easy to get the math for all your transactions, offers trial version for new users who want to test before purchase this also makes it easy to learn, Its more flexible because it compatible with both windows and android devices making it easy to have anywhere, the android version of the POS also ensure that your business is not affected by power lose and remains operational always. Its affordable. Its great for restaurants because it enables communication between the different points. e.g. kitchen and counter.
Minpunten: Its a great software makes payments fast and easy but best fits for restaurants. everything else works well I loved it.
Beoordeeld op 20-12-2017
Good for a quick paced business
Opmerkingen: Customer's trust in being efficient.
Pluspunten: This System really helps make sure the flow in my workplace is constantly moving. We have to be a well oiled machine, and customers expect that pace, so this is a great program and I am glad we use it.
Minpunten: It took me a little bit longer to learn since I am used to a different POS, but that might be my own muscle memory getting in my way
Beoordeeld op 1-8-2019
ACCUPOS IS HORRIBLE
Opmerkingen: IF YOU BUY THIS PREPARE FOR YOUR ACCOUNTING SOFTWARE TO TAKE A CRAP, PLAN TO BABYSIT THE PROGRAM TO ENSURE IT IS RUNNING PROPERLY. AND BE READY FOR THE PROGRAM TO MISS SALES, TO DEAL WITH THEIR I.T WHO ARE ALSO CONFUSED ON WHY WE ARE SET UP LIKE THIS AND ARE NOT TRAINED TO HANDLE PROBLEMS ON A WONKY PROGRAM!!! AND THEY HAVE NO CLUE ABOUT CANADIAN BUSINESS AT ALL NOT EVEN TAXES!!!
Pluspunten: IT SHOULD BE EASY TO USE & IT WAS NOT. !! OVER A YEAR AND THEY STILL CANT GET IT TO RUN PROPERLY. NO MANUAL SO YOU HAVE TO PAY FOR TECH SUPPORT!! OR WASTE $$ AND GET ANOTHER PROGRAM.. JUST BUY ANOTHER PROGRAM!!!
Minpunten: IT IS NOT EASY TO USE, SET UP AND DOES NOT RUN PROPERLY. I HAVE OLD PROGRAM SERVER AS THEY COULD NOT GET THEIR UPDATED TO LOAD AND RUN PROPERLY, BUT HAVE THE NEW PROGRAM. THEY WILL NOT GIVE ME THE NEW SERVER PROGRAM, WOULD NOT REFUND MONEY AFTER 30 DAYS WHEN IT WAS NOT RUNNING PROPERLY.
Beoordeeld op 2-2-2018
It is fine.
Opmerkingen: It was inexpensive and not a budget breaker.
Pluspunten: The price is great for a non-profit budget. It has the basic features that a small non-profit thrift store would need.
Minpunten: Configuring the database is really convoluted. The support team seems to be under staffed as we have had to wait for over a half hour to speak to the first level techs...
Beoordeeld op 21-6-2016
Customer service is awesome, every time I've called they have helped
Pluspunten: Customer service, I am an IT and Operations Manager so whenever the POS system goes down for whatever reason I've called AccuPOS and I've gotten the issue fixed real quick.
Minpunten: Security, we got hacked one day and all our files got encrypted. Our IT Team were able to get the files back and unlock the computer. Other than that, everything is great.
Beoordeeld op 19-3-2015
Should never have purchased this product.
Pluspunten: The entire experience was bad. The product was unready for release, yet it had somehow garnered the top ranking among similar products online. The sales staff was diligent and determined, but that's where the fun stopped.
Minpunten: It seems like this was software written by someone who was no longer involved in its development because there were so many bugs and the tech support staff seemed unable to fix even the smallest problems. They always claimed that my requests were "hot list" items, yet those items were rarely, if ever, addressed.
Beoordeeld op 6-6-2017
Pluspunten: Compatible with most common accounting software and very user friendly. Easy to add products to the software.
Minpunten: Customer service support is not available on weekends and should you have an emergency with the software that is a negative.
Beoordeeld op 17-2-2018
Opmerkingen: Very user friendly!
Pluspunten: The price for this software is great and there are no extra licenses fees! It also integrates with and stores data in QuickBooks which provides a powerful, mature platform for product entry, inventory management and reporting
Minpunten: The availability of customer support over the weekend. When a business runs 7 days a week but the customer support is not available all those days, it gets frustrating.
Beoordeeld op 12-3-2015
Pluspunten: It's an easy to use, up to date software that easily adapts to my needs. It's very progressive.
Minpunten: I can't think of anything. Support is excellent and the software works.
Beoordeeld op 19-5-2018
Not for restaurants
Opmerkingen: If you are a restaurant or full service bar RUN AWAY! We realized there is a reason everyone else uses ALOHA, it works!
Pluspunten: There is support and training service you can call but they are on east coast so if you need help & it's not the morning M-F in California you are SOL!
Minpunten: Support does not know how restaurants with table service function, it will take you hours of explaining to get anywhere. Freezes, glitches, sold us hand held devices tech support doesn't even know exist or how to trouble shoot them. This is a system for counter service or specialty stores not full service restaurants!
Beoordeeld op 2-5-2015
Run away fast!
Opmerkingen: We've had AccuPOS in our restaurant for about 6 months and it works well.... when it works, but it is SKY HIGH maintenance and very poorly represented by their "phone service only" service techs. We have spent well over 100 hours on the phone with techs that don't know how to fix problems, if you can manage to get in touch with one to begin with! Be ready for a 45 minute wait nearly every time you are down and have a desperate situation. Today is Saturday about 3pm and there is only one tech on duty! We have customers now and expect a crowded Saturday night and both POS machines are down or, maybe it's the server, who knows. My call has been disconnected or hung up on 3 times and I still don't have a solution. I must say that when it works, it's all that you could hope for but it's like walking through a mine field of insecurity. I wouldn't recommend this system at this time due to the buggy software and the worse than pitiful service with very, very long wait times being put on hold when calling for support.
Antwoord van de leverancier
van AccuPOS op 5-5-2015
Thank you for bringing this matter to our attention, which gives us the opportunity to examine what happened. In so doing, we learned that there is, in fact, an easy fix to the technical issue you were having. We regret that the call ended in such a way that resulted in you taking to this forum in this manner, however we invite you to call or email us to show you how to permanently avoid your issue from happening again. Regardless of this review, we¿re grateful that you¿re an AccuPOS customer and we¿re always available to help you make the most of your system. We will of course be contacting you directly as well.
Beoordeeld op 7-4-2015
Be prepared to pull your hair out.
Pluspunten: Integration with Quickbooks.It looked good on the demo.
Minpunten: Pretty much everything else. If you add a new item to inventory, it is best to completely delete your current inventory then import it back in. There should be a quick import that does not interfere with the days work. Support does not know the product. I have called multiple times (wait is ususally 20-30 minutes even when they first start taking calls) and support will tell me to do something, it will work for a short period of time then stop. I call back and they tell me to do something totally different. There is no consistency. If you want to accept credit cards without a stand alone machine (not integrated), you have to use their "partner" company and be prepared to pay. The rates are high and change without warning. Really there are too many things to list here. If I had it to do all over again, I would not buy this software.
Beoordeeld op 10-4-2019
Opmerkingen: Horrible. I only kept it because I had to pay for it and could not get my money back.
Pluspunten: When it works it is easy to use. In theory it is a great program...in theory
Minpunten: It does not work properly. I have had several issues with taxes changing, accounting not being sent to qb, or just partial import of sales. This program has never operated properly and the company will not give you back your money
Beoordeeld op 18-4-2017
Non retail POS
Opmerkingen: This pos is more for restaurant than fashion retail shops
Very easy to use.
Really good customer service if you call before 12:00 pm (UK).
From management it is posible give different permisions to the users
Dificult load stock
Too many features for restaurant that if you are in retail they are useless.
Web non update
Remote software acces doesnt work properly
Beoordeeld op 17-6-2019
Pluspunten: Not difficult to use customers support are good
Minpunten: They freeze your account untill you call them and find what problems you have if it was payment or card info , they don’t call you or email you
Beoordeeld op 16-7-2015
Easy to use
Pluspunten: I don't have much experience with the vendor, but I enjoy the ease of use with the AccuPOS system. Navigation is very simple, and my favorite part is the ability to know stock levels and prices with a quick few keystrokes. Saves tons of time, and in retail settings, time is very important.
Minpunten: I don't have much experience with the vendor, so I can't say much. What I like least is that sometimes our manager makes the buttons too small and we have to get him to make them larger so we don't hit the wrong key when entering items.
Beoordeeld op 24-4-2017
Using for sales to general public
Fast & Efficient
THE BI Module is ok but more charts are necessary
Moes reports are required
Graphic interface ok
Should have more functions, beside BI
A strong security module is needed
Poor Integration with POS devices
Beoordeeld op 11-4-2018
Awful system and awful customer service
Pluspunten: Point of sale system is easy to use. The problem is that they did not disclose all of the information needed to get the full set up.
Minpunten: Terrible customer service. When you buy the product, they do not tell you that you have to purchase 5 other things to make it run correctly, until you are trying to get it all set up. I even asked them during my quote and they told me it was the final price. When calling to discuss it, the manager was rude and would not work with us. He just argued and told me I was in the wrong.
Beoordeeld op 23-12-2014
Pluspunten: I like that it can integrate with property management software. All inventory items roll up to guest's room folio.
Minpunten: It's quirky to run as a stand alone product for CC processing on OTC transactions at the Front Desk or cafe.