---
description: Ontdek de plus- en minpunten van Cherwell Service Management en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's.
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title: Cherwell Service Management - Bekijk prijzen, reviews en scores - Capterra Nederland 2026
---

Breadcrumb: [Startpagina](/) > [ITSM-software](/directory/30676/itsm/software) > [Cherwell Service Management](/software/121158/cherwell-software)

# Cherwell Service Management

Canonical: https://www.capterra.nl/software/121158/cherwell-software

Pagina: 1 / 8\
Volgende: [Volgende pagina](https://www.capterra.nl/software/121158/cherwell-software?page=2)

> Verlaag het uitgavenpakket voor softwarelicenties, IT-overhead en software-auditrisico met Cherwell Asset Management.
> 
> Oordeel: score van **4.3/5** door 166 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

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## Overzicht

### Wie gebruikt Cherwell Service Management?

Voor servicedeskprofessionals die op zoek zijn naar een volledig geïntegreerd systeem dat gemakkelijk kan worden aangepast om ITIL en aangepaste werkstromen te automatiseren. Perfect voor bedrijven die meer dan 1.000 eindgebruikers ondersteunen.

## Snelle statistieken en scores

| Metriek | Score | Details |
| **In totaal** | **4.3/5** | 166 Reviews |
| Gebruiksgemak | 4.2/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews |
| Functies | 4.4/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: Cherwell Software
- **Locatie**: Colorado Springs, VS
- **Opgericht**: 2004

## Commerciële context

- **Beginprijs**: US$ 189,00
- **Prijsmodel**:  (Gratis versie beschikbaar)
- **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web, Windows (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel)
- **Ondersteunde talen**: Engels
- **Beschikbare landen**: Australië, Canada, Duitsland, Verenigd Koninkrijk, Verenigde Staten

## Functies

- Aanpasbare branding
- Activiteitendashboard
- Alerts/Escalation
- Assets volgen
- Auditbeheer
- Beheer van Service Level Agreements (SLA's)
- Beheer van supporttickets
- Budgettering/prognoses
- Compliance bijhouden
- Configuratiebeheer
- Contract- en licentiebeheer
- Dashboard
- Feedbackbeheer
- Geautomatiseerde routing
- Incidentenbeheer
- Kennisbankbeheer
- Kennisbeheer
- Kosten bijhouden
- Leveranciersbeheer
- Mijlpalen bijhouden
- Projectplanning
- Rapportage en analyse
- Rapportage en statistieken
- Samenwerkingstools
- Taakbeheer
- Tijd en onkosten bijhouden
- Veranderingsbeheer
- Voorraadbeheer
- Waarschuwingen/Meldingen
- Workflowbeheer
- Zelfserviceportal

## Integraties (14 in totaal)

- Avaya Experience Platform
- JIRA Service Management
- Jira
- Microsoft Azure
- Microsoft Outlook
- Microsoft SharePoint
- Nagios XI
- Network Performance Monitor
- NiCE CXone
- Oracle Service
- SAP Business One
- Spiceworks Cloud Help Desk
- Twitter/X
- Webex Suite

## Ondersteuningsopties

- E-mail/helpdesk
- Veelgestelde vragen/forum
- Kennisbank
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten

## Categorie

- [ITSM-software](https://www.capterra.nl/directory/30676/itsm/software)

## Gerelateerde categorieën

- [ITSM-software](https://www.capterra.nl/directory/30676/itsm/software)
- [IT-asset management software](https://www.capterra.nl/directory/30077/it-asset-management/software)
- [Project portfolio management software](https://www.capterra.nl/directory/30862/project-portfolio-management/software)
- [Project management software voor de non-profitsector](https://www.capterra.nl/directory/32439/project-management-software-for-nonprofits/software)
- [Knowledge Base Software](https://www.capterra.nl/directory/32454/knowledge-base/software)

## Alternatieven

1. [Freshservice](https://www.capterra.nl/software/132997/freshservice) — 4.5/5 (689 reviews)
2. [Zoho Desk](https://www.capterra.nl/software/169505/zoho-desk) — 4.5/5 (2212 reviews)
3. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3412 reviews)
4. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1758 reviews)
5. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4076 reviews)

## Reviews

### "Cherwell  - A Good Service Management Tool" — 4.0/5

> **Amit** | *26 augustus 2022* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: Cherwell as a ticket management tool gives some good features like groupings, report generations and even timely email sending options which works well for day to day tasks.
> 
> **Minpunten**: We noticed sometimes the tool crashes but it gets up fast when contacted with respective people who maintain it.
> 
> Overall Cherwell is a good ticket management tool, helps in managing daily case loads , reports for overall details analysis and other traction efforts.

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### "Cherwell is an Efficient Service Management Tool" — 4.0/5

> **Nneka** | *26 januari 2025* | Gezondheid, wellness en fitness | Aanbevelingsscore: 7.0/10
> 
> **Pluspunten**: The feature I like most about Cherwell is it's workflow management feature for IT change controls. This feature has been extremely helpful, especially when managing normal, and emergency changes to any of the IT systems in my organization.
> 
> **Minpunten**: Sometimes, when documenting closing comments for a service request, Cherwell times out, and I have to document the comment again.
> 
> Overall, I've had a good experience with Cherwell. Using it efficiently was definitely a learning curve, particularly when transitioning from the previous service management platform. Initially, I had to get used to finding journal notes and comments, but now I am quite comfortable using Cherwell.

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### "Cherwell User" — 3.0/5

> **Jennifer** | *30 januari 2025* | Administratie | Aanbevelingsscore: 7.0/10
> 
> **Pluspunten**: A software tool to use for issues with your computer, system outages, request for IT hardware or software, etc.
> 
> **Minpunten**: There is not really a good way to track the ticket when it is submitted and does not alert you by email of the status.

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### "Cherwell User" — 4.0/5

> **Cosmin** | *22 januari 2025* | Verzekeringen | Aanbevelingsscore: 8.0/10
> 
> **Pluspunten**: Easiness to search for tickets by name, number, etc
> 
> **Minpunten**: Reporting is not very user friendly. Printing a ticket does not capture attachments.
> 
> User, I query Cherwell for specific condition tickets, reporting.

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### "Great product with high upside" — 5.0/5

> **Geverifieerde reviewer** | *1 oktober 2019* | Informatietechnologie en -diensten | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: This product allows us to customize it in a way that makes it so we can bring all departments within the same system (finally\!).
> 
> **Minpunten**: Implementation and additional integrations can be difficult (as with any product).
> 
> Overall the process with Cherwell has been great. The product is fantastic with very few hiccups.

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Pagina: 1 / 8\
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