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Over Schedulicity

De meest probleemloze, alles-in-één online planningsoplossing die er bestaat.

Meer informatie over Schedulicity

Pluspunten:

For companies looking for effective scheduling solutions, Schedulicity has a lot to offer. First of all, its simple interface enables easy navigation and rapid adoption.

Minpunten:

I am very uncomfortable with putting this information in. It should go back to not requiring payment info or at least integrate with PayPal.

Beoordelingen van Schedulicity

Gemiddelde score

Gebruiksgemak
4,5
Klantenservice
4,5
Functies
4,2
Prijs-kwaliteitverhouding
4,5

Waarschijnlijkheid van aanbeveling

8,2/ 10

Schedulicity heeft een totaalscore van 4,4 van 5 sterren op basis van 127 gebruikersreviews op Capterra.

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Reviews filteren (127)

Joan
Joan
Licensed Massage Therapist in VS
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

I have utilized online scheduling for over 15 years and this system is the most user friendly of any

5,0 7 jaar geleden

Pluspunten:

I have used many other systems and many of them are clunky and difficult to use. My high tech clients and my computer newbie clients alike tell me they appreciate how easy and intuitive the options are. I like that it doesn't require that I take payment or payment information from my clients. I don't want to scare them away when they want to work with me. I like that I can keep track of packages by date so I know when packages have been purchased and what is left over easily. I like that system works well on a phone and on my computer. The staff response rate is incredibly quick and knowledgeable, it also feels personal, like a friend is writing me about the status of my request, not just a down and dirty response. When staff doesn't know the answer, they get back to me fast. Other systems I have used have bugs in the system that they have expected us to get used to. I have only had one time when we couldn't use the system for a very brief period of time in over 5 years of use. Love the fact that we can customize personal time into the schedule easily, and that we can click on it to change individual or series appointments, very useful.

Minpunten:

I would love to look back on dates for even longer than the system allows - years back would be great. It really has replaced my datebook and I have always been a paper datebook girl but this was too easy too use for everything. I had so many people using the online system that I couldn't keep up with the paper option, it was no where near as up to date as the online system. I would like the date to be more obvious for package purchases than it is currently. You can see when it was purchased in edit, but it's not visible unless you hit that button.

Brogan
Owner/Licensed Professional Clinical Counselor in VS
Geestelijke gezondheidszorg, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Customer Service is absolutely top notch!

5,0 2 jaar geleden

Opmerkingen: The customer services has always been SO wonderful! [SENSITIVE CONTENT] was someone who stood out customer service-wise. She was quick to respond and even though my problem was user error on my part, she fixed it in the best way I could’ve asked for!

Pluspunten:

Honestly, you can make this as simple or as complicated as YOU want. Meaning, if you want to use all the features that Schedulicity offers, go ahead! If you want to simply use it just for a scheduling/calendar platform, that’s fine too! I like how I’m not “required” to use all features in order for the software to be utilized. For example, I don’t have to enter a clients phone number if I don’t plan to send them reminder texts. Or, I don’t have to enter in a card number if I use a different software for that.

Minpunten:

I don’t have any complaints about this software so far!

Mindy
Mindy
Personal Trainer in Canada
Geverifieerde LinkedIn-gebruiker
Gezondheid, wellness en fitness, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer
Bron: GetApp

Extremely useful yet comes with glaring unacceptable cons

2,0 3 jaar geleden

Opmerkingen: I'm ready to leave Schedulicity because it has been over a year since they said certain features would be "coming soon to Canada" and they haven't yet.

Pluspunten:

I like how easy it is to customize group fitness/class settings to suit the unique needs of my business. I believe this platform comes with a high number of features for the price, so many would likely consider this high value.

Minpunten:

PACKAGES: I think it is unacceptable that a business can add tax to any products or services EXCEPT PACKAGES. It makes absolutely no sense why I can charge my clients tax for personal training, group fitness but NOT packages/class session packs which is how I sell most sessions to clients. Schedulicity suggested that I just include taxes on my listed prices for packages. This is a terrible suggestion as the pricing will appear high, at a glance, when packages are supposed to appear to be reduced in price. Also, Schedulicity boasts all over their website about how they make it easy for business owners to track taxes and run reports etc. yet since I sell a lot of packages I can't simply run a report to see how much tax I have collected in a year. With Schedulicity's suggestion to include tax in my packages I'd have to create extra accounting steps for some purchases but not others. CLIENT USER EXPERIENCE: In the client App it is hard for a client to see the details of classes they sign up for. There is a tiny "i" that the client has to tap in order to open a window to show them the location and extra details about their booking... none of my clients have ever been able to see this "i" button on their own so they just text me unnecessarily with questions that should be easier to find in their app. PUBLIC BUSINESS LISTING: Any service or product that you create for your own needs behind the scenes like freebies or one-off visits are visible to the public incl. pricing.

Rachel
Physical Therapist Operations Manager in VS
Ziekenhuis- en gezondheidszorgbranche, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Schedulicity - a simple and effective way to schedule 1:1 meetings or appointments

5,0 4 maanden geleden

Opmerkingen: Seamless scheduling of 1:1 appointments.

Pluspunten:

The ease of making appointments is what is most appealing about this product

Minpunten:

I have not actually had any issues with Schedulicity to date!

Michele
Co-Owner & Instructor in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great value

5,0 2 jaar geleden

Opmerkingen: Overall positive.

Pluspunten:

This was an easy software to use and set up. It helped us with logistical services around transporting kids from multiple schools to one studio for our after school yoga program.

Minpunten:

This software was great for the average yoga studio. Easy to use and easy to see roster settings.

Nadia
Founder in VS
Schoolleiding, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Once an excellent scheduling and payment processor...now subpar

2,0 5 jaar geleden

Opmerkingen: The business problems I am solving appear to be those created by using Schedulicity. The 'Rockstars' are friendly, but whoever is in charge really needs to think about R & D and QA. I loved Schedulicity at its inception, now I see very little benefit to using it....unless you call mindless hours clicking on appointments to determine whether or not a session has been paid for each and every session for each and every client.

Pluspunten:

Scheduling is easy from my clients end. Set up was easy. I DID like the ability to quickly checkout clients and track packages. This functionality has had bugs for at least 6 months. Schedulicity has now introduced a new bug, such that on the calendar view, I cannot tell who has been checked out.

Minpunten:

The number of bugs that are introduced and the absolute waste of time spent on non-sensical aesthetic icons. The lines of the icons became smaller. They got rid of an apple symbol. Who are the ad wizards who decided this is a necessary and useful functionality update? Most users of this product are literate. Most users of this product are seeking ease of use and functionality. Yes, we want it to look nice, but the icons actually look sillier and some poor developers spent time coding for this garbage! Their time could have been better spent fixings the bugs and developing a QA team! Sweet baby J, how can they constantly be updating but not testing for bugs? How can a really great product become so aggravating because millennials wish to spend their energy on the thickness of lines of icons, instead of what actually matters?!

Andreanne
Flexibility and mobility trainer in Canada
Gezondheid, wellness en fitness, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Easy to use + Outstanding customer service

5,0 4 jaar geleden

Opmerkingen: Outstanding customer service. Very helpful and resourceful staff, I always got a prompt and warm response to my inquiries. I felt supported and well cared for.

Pluspunten:

Very simple and intuitive setup process. Super user friendly. Loved the add-on format for selecting the services I needed, not paying for features I wouldn't use.

Minpunten:

I would have loved to be able to translate all of the automated emails for my francophone clients and be able to offer them with access to their accounts on a French platform but overall I was so satisfied with the product I found it was worth working around this minor issue!

Matthew
Owner in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

It's fine. Expensive

3,0 5 jaar geleden

Opmerkingen: Again. It was fine. Clients found it confusing at first based on our previous system. We switched because of the added costs and lack of integration with our calendar

Pluspunten:

It functions as advertised. It was fine as far as interface goes

Minpunten:

It requires extra expense for text and email services

Robin
LMT in VS
Alternatieve geneeskunde, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Highly Recommend

5,0 11 maanden geleden

Pluspunten:

It's Super user friendly, versatile, and has many of the features I was looking for.

Minpunten:

A bit pricier than other options but overall a good value for the services provided.

Joseph
Joseph
Hypnosis Practitioner in VS
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Simple appointment scheduling with some perks but functionality low.

3,0 7 jaar geleden

Pluspunten:

It's simple, easy for simple appointments and reasonably priced. The add-ons too are reasonable. I like the software and the price except for a few inconveniences that, in my pedestrian view, would be rather simple fixes. It's easy to make appointments, add clients, move or reschedule appointments. It allows on-line client initiated booking. All of that is great.

Minpunten:

The system doesn't accommodate some pretty simply business structures. If you have a service business that operates in several locations, you have to have separate calendars and separate client lists for each. Or you will have to create pseudo provider names to keep it on one calendar. If you do that, the automatic email messages may send a client in the wrong direction to receive the service. I had that difficulty until I set up the separate calendar. All this being said, I can't find a calendar that is reasonably priced that does the kind of thing I need it to do. I'm a multi-location practitioner and having to maintain separate calendars, one for each site--and consequently separate client lists is frankly time consuming. Some of my clients use both locations. I don't have two businesses, just one.

Shivang
VP Global Payer Relations in VS
Ziekenhuis- en gezondheidszorgbranche, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Schedulicity has been great for scheduling client and customer consultations in a streamlined way

5,0 2 jaar geleden

Opmerkingen: Using Schedulicity has been great at simplifying booking client consultations for our firm. We wanted something relatively straightforward, simple, and easy to start using, and we certainly weren't disappointed. We often deal with high volumes of clients coming in for personalized consultations, so it was essential that my team learned to leverage a platform like Schedulicity that could be up and running very quickly. Overall, we've been very pleased.

Pluspunten:

Of course, the booking system is the prime feature my firm loves leveraging. I really like how our clients can customize their booking pages with us. Additionally, the automated reminders linked to text, email and social media have also been very helpful to our team.

Minpunten:

Overall, we prefer the functionality of the desktop version of Schedulicity over the mobile app.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Wow - that's all I can say!

5,0 7 jaar geleden

Pluspunten:

Both the app and the web interface are very handy and convenient for clients to use to book their own appointments. Plus, on the business side, there are so many features, from just scheduling patients in my own office to reminders by text and email to marketing features. Patients have told me how easy it is to schedule their appointments, and I love how it helps reduce no-shows by reminding them of their appointments. The best thing is that I can set how much in advance they receive their reminder, so that I can customize when they get notified/reminded. I like the fact that you can automatically send out a thank you to patients after they visit you the first time as well. The cost for text reminders is less, and it's a great value for the cost of making sure you have patients that walk through the doors remembering their appointments. Highly recommended for anyone who wants to offer your patients the power and control of setting their own appointments online. I am surprised more businesses don't offer this convenience to their clients. It really is empowering to them and convenient, because they don't have to pick up the phone to schedule, modify, or cancel their appointments. Plus, once they are in the system you have their email and phone number, so contacting them is a snap if you ever need to.

Minpunten:

A bit clunky when it comes to making appointments show up on a google calendar. Sometimes the app doesn't work as it should. I wish the app would make it easier for the business to manage their side of things, but the app is clearly designed for the customer, and the business owner needs to use the web interface for managing their side of things. No big deal, but it was just a bit confusing at the beginning, when I tried using the app to manage the business side and it wasn't working.

Carley
RMT in Canada
Gezondheid, wellness en fitness, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Served its purpose

4,0 2 jaar geleden

Opmerkingen: Great experience. Great program. Excellent customer service. Just outgrew the program

Pluspunten:

It was an easy program to manage and for patients to use.

Minpunten:

It was lacking some features I needed, such as online scheduling and insurance billing options.

Kaylee
President in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Learning Curves

4,0 4 jaar geleden

Opmerkingen: Schedulicity has been great to work with. The customer service's willingness to have conversations about features that are not currently offered and work towards current solutions to find what can and will work has been outstanding. The software allows for ease of use. They acknowledge where they are not meeting expectations and work diligently toward a resolution. The customer service engagement

Pluspunten:

In the short time that my business has used Schedulicity, I have found their customer service to be top notch. Their online chat feature allows for fairly quick response, and each time I have had a question, or cannot find what I am looking for, the representative has been helpful, kind, and brought a little levity to the conversation. Adding classes and appointments is a smooth process, and the capability to have multiple staff and appointment types with individualized schedules is easy to navigate.

Minpunten:

There is not a reports feature that allows you to easily navigate the different services and their percentage of income. There are somethings that you cannot do from the app, only on the computer. You cannot easily have a stand alone sale without an appointment. The card readers are not consistently reliable-they are hardcore working on this and it keeps getting better! No way to hide services from clients.

Michele
acupuncturist in VS
Gezondheid, wellness en fitness, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Schedulicity makes appointment scheduling easy

5,0 3 jaar geleden

Opmerkingen: It has been great since I first started using it in 2013

Pluspunten:

Very simple and easy to use. Also besides scheduling I can send out newsletters and set up classes

Minpunten:

There really aren't any cons. It was cheaper until this year and I don't need to use all the features so I wish there were different price tiers.

jaydee
esthetician in VS
Maatschappelijk werk, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Customer Service is outstanding

5,0 4 jaar geleden

Opmerkingen: OUTSTANDING. Customer Support is amazing.

Pluspunten:

Schedulicity is outstanding when it comes to customer service. Any time I have had a question the response is immediate. The [SENSITIVE CONTENT HIDDEN] of the company and all of the staff truly appreciate their customers. When we had a Corona Virus shut down, we were not charged for services. I recently spoke with [SENSITIVE CONTENT HIDDEN] (rockstar) who helped me with my situation. I am so impressed by this company and I have worked with other scheduling companies in the past.

Minpunten:

Yes, I wish they could let you know the open rate on emails sent to customers. I also think there are ways that other companies allow you to sell product online.

Shelli
Licensed Massage Therapist, Yoga RYT200 in VS
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Fantastic, Clients Love it!

5,0 7 jaar geleden

Pluspunten:

It's easy for my clients to use. In the years I've on my business I have tried four different schedule. All fell short on one thing or another, Schedulicity is the only one that has maintained and increased in excellence. My clients consistently report to me that they're amazed at the ease of use, even my elderly clients with limited computer experience have no trouble at all. In fact, I think it makes them feel good to be able to schedule their own appointments.

Minpunten:

Honestly I can't even name one! I never thought I would be able to say that about a scheduling software program but they have all corners covered and should I have a question about making my business better they are always there to provide hints and tips. I just love them!

Suzie
owner in VS
Cosmetica, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Eerder overwogen alternatieven:

good scheduling software

4,0 4 jaar geleden

Opmerkingen: it was a great tool for my business at the time. I went from MindBody to Schedulicity and LOVED the price difference. I need more from it so have moved on to Vagaro

Pluspunten:

I liked that it was cheap but need more functions

Minpunten:

it is pretty limited to what you can do. I like notes, uploading, pictures of my clients

Shirley
Administrator in VS
Kleding en mode, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Buyers Beware

3,0 6 jaar geleden

Opmerkingen: ok

Pluspunten:

User friendly for the customers. Very efficient in notifying customers

Minpunten:

Schedulicity does not protect the business that gave them business listing......i.e. customer creates a user name and password to compete with other businesses. Once a customer put a password and user name in the system, then they can go to other businesses in the system and use their same user name and password. i.e. like a beauty salon or a massage salon employee wanted to branch out on their own, then they already have their log in information. Schedulicity does not protect businesses customer list that was created by the business.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer
Bron: GetApp

Not ideal for professional health care use

3,0 6 jaar geleden

Pluspunten:

Has good features for online booking, and easy to customize. It was also fairly straight forward to set up and use. I used the trial to determine if it would work for my professional needs, and from a client standpoint it was easy to navigate the online booking, and text reminders were well structured and convenient.

Minpunten:

Does not have capability to be used for a health professional who requires confidentiality for client information (now approved by privacy laws). It also does not have am adequate client profile feature, which health professionals would require for their patient's profiles (appropriate fields to enter info such as: DOB, address, health care numbers, health insurance info) Also, no capability for intake forms and SOAP notes. Really not ideal for anything other than basic online booking. You'll need another program to save all your other patient's data, which renders this almost useless if you're looking for all the features in one bundle.

Laura
Owner in VS
E-learning, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Cost Effective Scheduling

5,0 5 jaar geleden

Opmerkingen: Schedulicity is wonderful. Customer service is great. They always respond quickly to my requests and figure out workarounds for my company's needs.

Pluspunten:

I like that the software is easy to use and that you can set up text reminders and appointment reminders for your clients.

Minpunten:

The software does not have the ability to search for next open appointments. But overall it is a great product

Sasha
Owner in VS
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Caring, thorough, great listeners, want to help

5,0 7 jaar geleden

Opmerkingen: I stay organized and have a way to color code various different types of calendar events.

Pluspunten:

Seems easy to use to meet my current needs in terms of using the calendar features. That is my main use at this time.

Minpunten:

The calendar does not have a feature to repeat an appointment entry on a yearly basis. Hence, I can not use this calendar system to enter in birthday reminders that obviously occur on the same date each year.

Katie
Owner in Canada
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Super Easy and Affordable

5,0 4 jaar geleden

Opmerkingen: It is very affordable and easy to use.
Saves time providing online booking

Pluspunten:

Very intuitive system to use for both staff and clients. It is extremely affordable and has very few 'glitches'.

Minpunten:

A few extra steps are required to set up classes. Nothing really to complain about with this software.

Kurt
Massage Therapist in VS
Medische praktijk, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Works great.

4,0 6 jaar geleden

Opmerkingen: Been great to use as a booking site. No real problems over the years using it.

Pluspunten:

-easy to use -many different groups/types of business using it -GREAT customer support -good feedback from my clients using it.

Minpunten:

Can be a little difficult to use some of the features, from the point-of-view of the administrator.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Hoger onderwijs, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Does the job

4,0 6 jaar geleden

Pluspunten:

It allows you create a login and be able to pick whatever service you want and whatever time works best with your schedule. In my place, I used it to schedule a hair cut. It allows the company to be able list their services, how long it takes, and be able to schedule it without the hassle of doing it over the phone. I liked the ease of use. If you're in a larger city, I'm sure you'll have a wide variety of services you can schedule.

Minpunten:

It's not a very modern website and very bare bones feel. Because it's geared to be for any type of business, it's not flashy. I would be concerned with scheduling with any company I wasn't recommended or didn't know well because you can't tell what's safe and what isn't safe.