Maxpanda CMMS reviews

The Right CMMS for our Growing School

Opmerkingen: Maxpanda has provided the perfect vehicle to formalize our growing school's extensive maintenance processes. However, with the products continiuos development, we're finding more and more ways to get other (not typically cmms-related) business problems under control. Hats off to the development team. You deliver what you promise, and that's a rarity in today's age!

Pluspunten:

An incredibly powerful product wrapped in an easy-to-use GUI and tons of awesome (ongoing) updates!

Minpunten:

The only downside is that we're in Southern Africa and the Maxpanda guys aren't in our timezone. This means that we have to wait a little (emphasis on 'little') longer to get helped. But when we do get their help, they are really amazing!

An evergrowing software aimed at pleasing the needs of many client types.

Opmerkingen: Cost savings and streamlining of work order processes.

Pluspunten:

1. Easy to navigate. 2. Easy to teach to others. 3. Extremely affordable. 4. Quick and personable tech support. 5. Companies willingness to listed to end users needs and add features based on those needs. 6. The web based app is generally reliable and free of major bugs.

Minpunten:

1. Inadequate beta testing before new features are released that sometimes lead to other bugs in the app. 2. Slow performance on the mobile app, sometimes leading to inability to use it. 3. Removal of features or functions without first notifying end users. 4. Needs more advanced reporting and accounting features. To be fair, Maxpanda is actively working on these areas and should implement them this year. 5. Some parts of its inventory processes are convoluted. However, Maxpanda is actively working with us to improve the process and add critical time saving features that simplify it while also adding accountability. Note: This review should be treated as an ongoing/continual review of the product.

Maxpanda not worth the money

Opmerkingen: Not happy, actually very disappointed with Maxpanda. Switched to different CMMS with a lot more features for same cost.

Pluspunten:

Not a fan of this product. Will not be using it now or in future. Towards the end of trying to use it I believe it was down more than it was not.

Minpunten:

Crashes when you need it most. Can not delete vendors that are no longer being used. Random FORMER employees gained access and kept putting in work orders with nonsense text. Once using the script from war and peace. Not sure if it was a virus or someone was doing on purpose but didn't want to chance it. Canceled it and still getting work orders via email from people that forget and use it to put in work order. Not happy with this product at all.

Work order system

Opmerkingen: i was literally thrown into the position i currently hold due to covid and had to teach myself with very little assistance the system. i am still learning after 3 years!

Pluspunten:

we use this system for our facilities dept work orders as we have over 20 locations. anyone can put in a work order for their location. the system allows us to track the work orders, put them on hold, had notes. the system makes it easy for everyone to communicate about a work order so everyone is on the same page

Minpunten:

easier to get reports--i usually have to search and figure out which one i need.

Maxpanda Pros

Opmerkingen: I believe that I have worked with this program a lot and its user friendly. You get all the information you are looking for in the reports which helps shape the way the departments run.

Pluspunten:

I really enjoy how easy the site is to use and teach others. The reports are accurate and keep the company up to date with guest satisfaction.

Minpunten:

There are sometimes a lot of updates in the middle of a shift causing a break in service. Our business is 24 hours so this does not happen often but still can.

Very userfriendly and concise

Opmerkingen: We love it. Like I mentioned above, if you manage over 5 maintenance techs including an operations team - then this app does everything for you and more.

Pluspunten:

Maxpanda CMMS provides optimal maintenance management by predicting equipment failure rates and estimating the cost savings our maintenance decisions. The apps help us prioritize our maintenance tasks, ensuring that the right maintenance is done at the right times for each of our properties. This helps our operations team understand issues throughout the entire portfolio.

Minpunten:

A live map view would be awesome! But I hear this is coming live NEW YEARS EVE so we're very much anticipating this new release.

Excellent experience

Opmerkingen: Excellent and user friendly and great customers support

Pluspunten:

Easy to use and does exceed expectations

Minpunten:

Nothing really does what I need it to do

The maintenance app every organization should have!

Opmerkingen: Getting our camp maintenance process completely automated as we build the camp and grow has been very easy with Maxpanda.

Pluspunten:

Seamless transition of data between the web version and smart device app version. Color coded status of work orders makes it easy to keep track of what is going on with my maintenance tasks and projects and preventive maintenance.

Minpunten:

There is a definite learning curve for someone that has never used a CMMS software platform and it's not always intuitive.

General MaxPanda Use

Opmerkingen: Overall, this has been a very good experience to use MaxPanda and utilize as a tracking tool for camp maintenance.

Pluspunten:

It is easy to put in general work order tickets as a user. As an admin, it is very easy to review the dashboard to see the status of current work orders and their progression.

Minpunten:

The lack of ability to customize fields on the work order screen limits our ability to more easily track things like money spent on specific assets.

MaxPanda helps end-users

Pluspunten:

Intuitive for end-user. Can be customized to match requirements.

Minpunten:

Difficult to run reports. Difficult to maintain asset tracking.

Max Panda work order system

Opmerkingen: i would say for the price we have had an overall positive experience, but you better be able to figure out the system by yourself or wait a while for help and then expect to spend some time going back and forth explaining yourself to finally get what you need.

Pluspunten:

ease of a new hire to figure out how to request a work order.

Minpunten:

1- you cannot delete past/terminated users, it clutters up figuring out who is really using the system 2- when applying notes when changing the status of a request it only goes in to the status change history. most of my staff are too lazy to go in and look at the status change- if you make a status change the notes should be sent via e-mail to let the requester know what happened. 3-tutorials suck, system needs new tutorials to go over every aspect of the system. even though it is a cost effective system, they would stop me from looking at their competitors just because of the back end time i spend trying to figure out how to set up and individualize the system to meet my needs. 4- support sucks- when i need support i need support now! not in some nebulous future when my problem has already been compounded by down time. they need to to implement real time IT or user support. a real human voice/skype/e-mail/ can go along way. 5- graphs and reports- is there any way to really customize them?

glitchy

Opmerkingen: Neutral

Pluspunten:

The software is simple and can be learned easily

Minpunten:

The software is too glitchy and resolution takes too long.

A CMMS that is poised to shake up the industry for what you get for what you pay.

Pluspunten:

While the software company is relatively young compared to other systems that have been around the block a few times, MaxPanda has probably 80% of the features that the big guns have but for a fraction of the cost. The decision for people to make is if the missing 20% is worth all that extra money. For some, they may not be able to operate well with some of the missing features. For others like my organization, the cost-benefit made sense for us to use MaxPanda. The other reason I like this company is that they have adopted an agile method of software development. Literally every month they are releasing new features and improvements. They are one of the few companies that regularly prove that they deliver what and when they promise something. They also do listen to their customers. If you have a feature request that makes good business sense (i.e. win-win for both parties), they will likely put it on their R&D list.

Minpunten:

Cons are some missing features you might find in the larger, more established (and expensive) CMMS software such as predictive maintenance, customizable graphical dashboards, comprehensive energy management, facilities management, and capital planning.

Easy to use once you figure out where it all is.

Opmerkingen: Overall experience is great with the exception of the keyboard for iOS, and sometimes it’s difficult to find things for the first time. Once found it’s easy to use and makes sense, but the initial find is sometimes tricky.

Pluspunten:

I can edit everything on the go and create tickets on-site. The app requires a couple extra steps than the online site, but nothing crazy or overly time consuming.

Minpunten:

For iOS, in the app, the boxes for typing do not allow auto correct and standard features. Such as auto correct, word suggestions, and auto caps after a “.” Not sure why this issue occurs, but I end up with typos and incorrect capitalization because, let’s face it, we have all become dependent on auto correct.

Great Application

Opmerkingen: Have been using Maxpanda for a few years now and the software gets better every single month. The only thing stopping me giving it the full 5 stars across the board is that there are a few features that are still not quite ready but which I know are on the way.

Pluspunten:

Very cost effective compared to other software. Great customer service. Software development is constant and rapid so no hanging around for a year waiting for new features.

Minpunten:

No purchase order module (although I know this is being worked on for release shortly).

Pretty easy ad smooth, minor notifications issues that were addressed

Opmerkingen: Relay tickets to runners efficiently.

Pluspunten:

Ease of use and quickness. App use. I use this daily so reliability is key. Most issues are addressed quickly. The App is easy to use for multiple languages.

Minpunten:

Sometimes servers crash and minor notification bugs. too many steps. No auto fill for room numbers to buildings. I would like a feature to fill in building when entering room number.

I use it daily. It's kind of a pain, but I'm used to it.

Pluspunten:

It updates frequently. Seems to stay up to date on user-friendly aspects. It's quick in the network we have.

Minpunten:

It's a pain to use for the most part. You have to hit a lot of buttons to do what seems to be a simple function.

It gets the job done.

Pluspunten:

That we can create work orders as well as our clients. In that sense it flows well. I also like that I can upload photos and link employees, so that they also receive a text that there is a new work order.

Minpunten:

No option for invoicing and if you pick a company name and start a work order and then realize it is the wrong company name, you can not just switch it, you have to scrap it and start a whole new work order.

good tool to report

Pluspunten:

easy to reported and tracking, fast to technitian to identify the problem, company can send the right tech for specific problem

Minpunten:

not acess to delete order at manager level, manager cannot edit or delete and error or work order that summit by mistake.

Great all rounder

Opmerkingen: Great, easy to navigate and easy to train new staff on the programme, always improving and growing with the times

Pluspunten:

Easy to use, great support, constant updates and communiction

Minpunten:

Some features missing on phone app, no project management function

Good and Getting Better

Opmerkingen: Maxpanda has continuously grown, changed and upgraded into more of the product that they, and we hope it will be.

Pluspunten:

I am appreciating the customer service, evolving and growing platform

Minpunten:

It still seems to be being developed as more of a work order tool rather than a financial and parts inventory tool.

Our company uses Maxpanda daily and find it to be a very useful resource for our tracking needs.

Opmerkingen: Currently, for what we do there has been no problems. We use the product to support our Accounts Payable system and it has proved to be a very nice companion. We are able to maintain a database of requests and timelines.

Pluspunten:

It provides us with great functionality for the things we do. It is a great tracking system for our AP function.

Murrell Thixton Buyer Promotional Wood Products

Opmerkingen: Working with my contact at Maxpanda has been just the way I like it. Straight forward, direct answers no fluff. I love getting something that is worth what I'm paying, and I get what I expect.

Pluspunten:

Simple to use, very intuitive. Has all the features we want and need, and they just keep improving it.

Minpunten:

Not sure there is anything, no kidding. I don't get hung up on the fancy GUI's, it still looks very nice but it's about the function of form.

Nothing but great things to say about Maxpanda

Opmerkingen: Overall experience in implementing a software application was great. Very easy, conversion templates were simple to follow. Support was always there when needed.

Pluspunten:

Ease of use for end users and administrator.

GSU Maxpanda

Pluspunten:

User friendly. Navigating through Maxpanda is very simple. Everything is self explanatory. Great product.

Minpunten:

There really aren't any cons that come to mind. The system works great fro a user stand point.