eClinicalWorks reviews

eClinicalWorks is my personal favorite eMR for medical practices

Opmerkingen: This is a much less cumbersome software than that used in other offices.

Pluspunten:

I like the search patient feature - if two patients have the same or similar names, it alerts you. It would be easy to click on the wrong patient in error. All the chart documents are organized intuitively so it is very easy to find a specific document you are looking for. Also, as soon as you pull up the patient, it shows the date of the last visit and date of the next upcoming visit. Also, printing is smooth and no trouble to set up.

Minpunten:

The progress notes are semi-prepopulated, which could lead to information getting into the note that you did not intend to.

Great Difficulties Discontinuing Service

Opmerkingen: Terrible to disconnect from with misinformation and fraudulent billing despite clear records of trying to cancel services.

Pluspunten:

It is a usable EMR that helped productivity and was fairly intuitive

Minpunten:

I delayed writing my review hoping ecw would settle my issue. I’ve been charged even after selling my practice completely last December and after full transitions of ownership am still billed fully! This is considerable ongoing cost and my issues are:1) In December when I sold out we requested services terminate as the new [sensitive content hidden] took over.2) We were given incorrect information we could not cancel due to contract, then we’re told we could have cancelled anytime by clicking a button3) Verified by [sensitive content hidden] our ECW contact he sees we requested cancellation after selling back in December and again every month, HE ALSO did screen sharing and confirmed our software lacks “the button” to cancel ecw,4) we are still being billed and cannot cancel!!!

eClinical Works

Opmerkingen: My overall experience with eClinical Works has been awesome.

Pluspunten:

eClinical Works was very easy to navigate and use for me. I was able to watch a few videos and then perform tasks independently. It did not require a lot of training before we were able to begin using the system daily.

Minpunten:

The only thing I disliked about eClinical Works is the overall appearance, but it is a minor dislike not a deal breaker for me.

It, mostly, does what it advertises.

Pluspunten:

It's generally fast, and responsive for providers to put notes in. It does what it advertises.

Minpunten:

We have to restart the program often. If we have more than one instance open on a laptop, it often crashes the pc. When adding printers, you have to restart the software. Support takes hours to return on tickets.

Simple, effective EMR system

Opmerkingen: Overall Eclinical works for basic needs. I preferred Eclinical in the exam room setting for regular visits and check ins. However, for larger appointments, like procedures and IM ejections, etc. it was rather clunky and lacking in certain features. I would highly recommend Eclinical for anyone looking for a simple EMR to manage a small practice.

Pluspunten:

Eclinical works offers an affordable option for medical practices and providers. Overall the system is fairly streamlined, simple and easy to navigate. It is an "older system," but continues to improve and is effective for the uses we require within our practice.

Minpunten:

I wished that Eclinical offered a better system for procedure documentation and generating of procedure consents and info. We currently make these manually on a PDF document and integrating them in to the system would save time and energy scanning them back in to the system.

Best EMR to lengthen your workday! If you get paid by the hour you'll get rich!

Opmerkingen: It is tedious to use, so many clicks it's unbelievable. I honestly believe that they pay the coders by the number of clicks the user is forced to do. It takes you out of the chart if you look up any info on a patient so you have to go back to you schedule screen and reselect the patient to get back into the progress note. The top of the page says "Allergies". Can you click on it and see the patient's allergies? No! you have to click on Medical summary and wait for it to generate the page popup then scroll to the section that has allergies. Then close the popup to get back to your page. When writing prescriptions, it never remembers the patient's pharmacy. You have to click the pharmacy and click "save as favorite" EVERY TIME! Then it takes to the next screen which forces you to do the same thing again. Also it doesn't "know" I am the provider writing the Rx so I have to go to the list and scroll down to find my name EVERY TIME! If a patient call in and needs a refill, I have to enter a telephone visit (which I didn't take part in) implies I spoke to the patient and then from there enter the prescription with all the tedious things listed above. What's funny is there is an "Rx" button across the top of the page in any given chart. Unfortunately, that button only shows the current meds and there are several tabs NONE OF WHICH SHOW ALLERGIES, and nowhere on that medication summary where you can write a prescription. Patient lookup doesn't keep a history, so if you go into a chart then have to access another part of the record as I mentioned above it takes you out of the chart. Then when you need to go back into the chart, you have to enter all the lookup information again! It should have a little dropdown history of recently accessed charts. If you are in a given patient's chart and need to send the nurse a note on that patient, you go to Create Note and then select the recipient. Incredibly, the note does not attach or connect to the patient whose chart you are sending from! The first time it happened, the nurse asked me who I was talking about in the note because it had no patient info on it! It's just one unbelievable thing after another. For OB, they don't have a dedicated OB visit. What they do is make a hybrib where you toggle between the flow sheet which is kind of the running pregnancy info- and a progress note which is created for each visit. The progress note is the same old progress note you do for a regular visit with ROS, PMH etc. which you don't need for OB vsits since they aren't there for a problem - just keeping tabs on the pregnancy. It also tries to make you do an E/M on every OB visit even though it's a global fee so you have to say no to that every visit.

Pluspunten:

You can use it on a tablet, they fit a lot of stuff (albeit useless) stuff on the screen

Minpunten:

Everything from the tedious login to forcing you to falsify records, to the multiple layer of menus to extra clicks, to making accessing information tedious and difficult, to the onboarding person - not a team- but one person who googled everything we asked because we could see it on her zoom screen even though she didnt' realize it. Good grief, it's total ripoff and the [sensitive content hidden] on down has no clue about medicine. They are in it to mine data in my opinion.

Iniitial experience.

Opmerkingen: The onboarding days have been traumatic and thats why i am writing this review at 2 am on a weekday. I do not want any one else to go through what i am going through. After spending so much money onboarding , trainers are 1000 per trainer a day and paying for flights after the free 3 days , the onboarding process from go live to 3 days of "free training" were useless as nothing got activated, cancelled clinic days were wasted as i was waiting for their software to be activated and my licence was not "put in the system right"
When i asked their manager they said i should have paid more at the onboarding with a consultation with a **WORKFLOWS - Business Analysis services if i wanted things done right first time.
So far i would tell anyone to make sure you have everything locked down with prices which seems impossible as they will say their system does everything till you sign the contract and then the addons come up.
It is not an efficient system.. i can see myself forced to go back to athena which is super expensive with their billing percentage version which at least works..

Pluspunten:

They have a good marketing team but all the features i went for have been exaggerated

Minpunten:

So far Nothing much so far is likeable, it is clunky , it can only be accessed from a widget that does not work well with apple (multiple popups and quick auto log-out make it irritating till i guess you start ignoring it. Also one has to make a change and then press refresh and that has so far taken up to a minute to refresh and show an order placed. First the pricing appears transparent but is not real, the full feature (600$) is actually not a full feature and the price will almost double per person once you start, they bank on you needing addons and those do not have listed prices and once you spend 3-5 months onboarding you really get roped into it. The features such as prisma for hospital records is 750 per hospital to activate and 25 dollars a month per hospital per provider which for my 6 providers racks up per hospital. Text messages for appointment scheduling is in the package but if you have to send patients fillable forms is 15 cents a message. kiosks fee payment systems all have addd ons that they will not mention till you are locked in. The EMR sucks so far, can you imagine one cannot order a sleep study as it is a "specialty order" and should have been discussed at the buildup stage . Referrals all have to be placed in the system meaning i have to google and go out and get every provider who i want to refer to to get me their number and feed it in the system myself. Labs will only go if i have a specific lab setup, i .e i cannot order an ESR as quest calls it by a different code and i have to call them otherwise the system will not place it. ( alot of useless things that they market cleverly as fail safes but end up making the workflow longer) Like i mentioned the medication transfer is non existent, i was told after onboarding not to rely on it. Each pharmacy has to be googled and mapped out, they do not have their own database. Apparently the largest p2 network they only had 3 providers show up in my city of 1 million people in texas (because they said users in my area were fewer?)

Great Program

Opmerkingen: I have utilized eClinicalWorks with two different organizations. I always found it to be extremely user friendly. Staff did not complain about it either which is always a plus. Physicians also found it helpful and easy to navigate.

Pluspunten:

The ease of use. It does not take long to get comfortable with this program.

Minpunten:

not many people are familiar with it....But I do not think that is y'alls fault.

Negative experience

Opmerkingen: In my experience, this EMR software makes an already demanding job even harder. It hinders rather than helps, with inefficiencies and usability issues that disrupt my workflow. There’s a lot of room for improvement to truly support healthcare professionals like me.

Pluspunten:

It has the basic features that you will need for patient management.

Minpunten:

As someone who uses EMR software daily in a busy healthcare environment, I find it often falls short of expectations. Cons: Inefficient, repetitive work, poor workflow integration.

Waaaay Overpriced for what you get

Opmerkingen: Overall the experience was good except when they showed me the price tag and I about fell over. In my opinion it's not a good way to do business and start off along trusting relationship. Jane App has been affordable and upfront. Would recommend them.

Pluspunten:

Overall, my guess is that it's a good system but I felt that they try to take advantage of uneducated people regarding other companies a reasonable cost.

Minpunten:

The main con... funny to call it a con is that they were charging 5 to 10 times more than other similar software that I looked at. When I told him it was way too much they started to whittle the price down a bit at a time. I'm not okay working with a company that tries to gouge you.

Progressive EHR with lots of options

Opmerkingen: I've worked with a number of EHRs (NextGen, Practice Fusion, ARIA, Meditech, Athena) and this has overall been my favorite. Most often the complaint I heard from people was the inability to understand the support reps, but compared to other vendors, issues were resolved more quickly. A lot of the offerings are add-ons and do have a cost, but compared to other vendors, I found them significantly more reasonable and thought the product was a very good value. Overall, it worked well. We were cloud based and had very few issues with the hosting. I would definitely recommend.

Pluspunten:

Vendor is very progressive in developing new features. For example, we could pull data from home blood glucose meters or fit bits into patient visit notes if the patient linked an account through the portal. Tracking for CCM billing was easy and built into the system. Patient engagement features were great, such as automatically notifying patients that prescriptions were sent to the pharmacy, calling for appointment reminders from the schedule and updating responses directly to the appointment. If you need to notify the entire schedule of a provider absence, it's very easy to automatically send out notifications. Lots of technology options for collecting data including inexpensive check-in kiosks and apps for phones and tablets. Software can be an installed application or web based. The software is very flexible in most cases and there are numerous ways to get from/to anywhere in the system quickly. You can open multiple instances of your login to allow you to document in one chart while viewing something else. Integrated faxing made for one less thing to support/review.

Minpunten:

Reporting on clinical data is not good at all. It's very difficult to search the database and get accurate results on labs/medical history/diagnoses/etc. We tried RCM services early in their existence and found them very unreliable but that was a number of years ago. Updating note sections during a visit could contain a slight delay when clicking between different sections of the note, but not terrible.

Too many clicks/windows. Don't love the Hub system.

Opmerkingen: I was in a solo practice coming off the free version of Practice Fusion and moved to another local area office. I believed I would be moving to an office with a great integrated software system with practice management and EHR in one and all the bells and whistles. But any other features than what I had would be more money.
This one is not user friendly. I feel very badly for larger systems that mistakenly chose this software.
There is an extra charge for everything.
My data migration would have been cost prohibitive. Practice Fusion had let me move demographics and insurance with a few clicks in front of my eyes.
Every aspect of the free Practice Fusion was more reliable, easier to use, prettier to look at/cleaner.
I love medicine and patient care and EHR/business side has made it hard to find the perfect situation and made staying independent more difficult.
The upgrades are odd - now there are two sections in the note - Physical Exam and Regular Exam. What?
ICD-9s all remain. Why?
For many tasks, another window needs to open up. That is the critical time when the software may freeze and no way around logging back out and in.
Did I mention my "favorites" in prescriptions don't pop up. I can't figure out why they are there only half the time and I am typing the same prednisone taper over and over and over.

Pluspunten:

I've got nothing. I was an early adopter of EMR starting with Powermed in 2002 for 5 years, Springcharts for 5 years starting 2007. 2 versions of Allscripts at a volunteer clinic and another verions of Allscripts at an employed position. I used Athena for 3 years at my solo practice and it was wonderful but I thought it was costly for a solo when the Meaningful Use dollars ran out. But looking back I would keep Athena or Practice Fusion and make it work. Every single one of these were more friendly to doctors/patients and better for workflow. I don't remember any glitches like this software.

Minpunten:

-Too many clicks. If I get a message to refill a prescription from staff. It is 8 more clicks AFTER the prescription has been sent. -Freezes and have to log out and log in multiple times a day. -Ipad and Iphone version is terrible and you cannot do work - it's just a rudimentary emergency system. -I am flabbergasted by how bad the ICD-10 lookup is. Both Practice Fusion and Athena are so good that I can't believe the ECW one can be this terrible. -Pharmacy linking is very clunky. Practice Fusion had every pharmacy in the country at my fingertips. -Record of prescriptions sent is very bad. Controlled substances are not there. Faxed ones are separate. There should be one med list with one set of dates! I have never seen this system on any other EHR. -My counter for the referral jellybean and telephone encounter jellybean always say 1 even if I have zero in that inbox - VERY GLITCHY. -E-refill requests, it rarely links the patient (almost like a fax coming in) and then it often does not link the drug in the chart and you have to search again for the drug -Diabetic supplies are impossible to send in. All e-requests for diabetic supplies have to be sent denied -Writing a prescription is very frustrating. It will say things like "duration must be entered in days" or "you did not chose the strength, dose or formulation". If you did change the strength, the number of tablets disappears and then when you go to send it, it will not send so you must return to a different screen

Never used more glitchy software, nor a more poorly designed UI in my life.

Opmerkingen: The owners/managers of this company need to sell to new managers who can overhaul the entire operation.

Pluspunten:

Ostensibly offers many features, from an integrated EMR/PM system to registration kiosks, etc... Once the kiosk app became functional (took months...see below), we were able to decrease our reg desk staff.

Minpunten:

1. As others have stated, the initial 5 day training period was mostly used by their staff to fix their own glitches and get the the software to a base functional state. 2.5 of the 5 days training period was used to fix things like scripts which simply didn't work. So much of the provider training time was a total waste. we were than charged additional money to have them come back and spend more time with us. 2. Content is not provided. We were told the system can be used for urgent care. after all, one fo the largest chains int he country uses ECW. They didnt tell us that chain spent a significant amount of time and money customizing the system to suit the urgent care need. 3. ECW is unable to provide suggestions for how their software should function in an urgent care environment. asking them which flow would be ideal for their software is a useless question. 4. Their software was designed by folks who have never heard of UI/UX or Human factors. As others have noted there is not a consistent use of symbology between screens. There are often multiple ways to do the same function on one screen. Sometimes the label "close" means one thing on screen but another on another screen. 5. tech support is obscene. We were unable to unfavorite certain meds form our list. It took them weeks to months to figure out why. 6. Multiple sections of the software are labelled "procedures". one area results in a CPT code being auto listed on the billing screen; one area does not. Many other illogical quirks exist as well. Good luck trying to teach every new provider these types of quirks. 7. If you are an RCM customer, many of the features they use to market themselves are simply non functional. Patients of RCM clients cant use the patient portal to make payments since as an RM client, the software does not correctly send balance data to the portal. But if you call the "portal department", they are unaware of this problem. The web based version of their software to this day (early 2019) does not receive correct balance information for patient accounts. So, even if the providers and the medical assistants use the web based version, you still have to maintain the desktop version for the front desk staff. The UI is totally different between the two systems, so you effectively have to train your staff on two different systems. Ridiculous. 8. Their entire development team and tech support team is in India. Consequently, we had to spend significant time fixing the kiosk application since literally every screen in the app had typos, grammatical mistakes and phrases thats imply didn't make sense. I screen capped them to have proof. They simply didn't understand why i couldn't use the kiosk app as it was delivered to me. This means they never even bothered to have one of their US based staff look at the product before it was released. 9. They wanted to change the pricing scheme in the middle of our contract due to legal issues they had in NY. So, they changed it in their favor without discussing it with me. Their financial analyst then used seasonal data, and ignored the peak season in doing so, to justify their new price. Had they been intellectually honest and used a full year of data, it would have altered their conclusion about what the new pricing scheme would have cost me. Dishonesty like that has no excuse. 10. Despite asking them if the price we would be paying for the software included everything as an RCM customer, and them replying yes, they then proceeded to charge me hundreds of dollars extra for each provider per year to use the escript controlled substance feature. So yet Another set of conversations resulted in a reduction in price for a period of time. 11. Can't even count the number of conversations I've had with tech support, their own billing dept, as well as their practice liaisons who knew nothing about urgent care. I want the year of my life I've spent with them on the phone back.

Poor Service All Around

Opmerkingen: Overpriced, non human staff, English is horrible,not reliable.

Pluspunten:

Nothing, something was always not functioning.

Minpunten:

Very cumbersome always had new charges to integrate other equipment or software. No reliable SAM and not accountable. Offered to cancel and they kept me on for longer and now I am being charged to be released. After the retention department begged me to stay. What a very costly system especially during theses times.

Nightmare

Opmerkingen: They are 100% offshore support. 98% of the people that call speak so little English that you have no chance of having any sort of meaningful conversation. Every single time we do a patch update it takes 5-7 hours on top of the line hardware. About 50% of the time the patch fails and it takes a whole day or two to get the correct people from ECW on the phone to resolve the issue. They have account managers assigned to clients and they don't do any account management. I am not really sure why that person exist as they provide no value to my clients. Do yourself a favor, do not consider this product. It IS worth it to pay more for a better supported product. If you want to spend countless hours arguing or just trying to get a response then buy this product. Given the current level of support I wouldn't be surprised that they go out of business in the future.

Pluspunten:

It was inexpensive, and feature rich when we purchased it in 2010. The ability to self host is great to control the user experience.

Minpunten:

Support, updates, cost. They are changing the way features have worked or been charged for. As a result you are forced to pay for something that was free for years or it stops working.

This software company continues to update the software and tries to keep up with the ever changing Health care industury

Opmerkingen: Support has improved over the past 6 months. The technical teams really care about solving the issues that arise. You can really tell the staff at eClinicalworks are very committed to customer satisfaction. When so many companies are not concerned with customer satisfaction I am glad that we are using on that is.

Pluspunten:

Always changing and updating the operation of the Software to keep up with the ever changing Health Care Industry

Minpunten:

The Software is so flexible and we have been using it since 2006 we really need to develop additional ways to make documentation of Progress notes easier for the providers. When we were trained back in 2006 to develop templates and to use the software for our Providers a lot has changed over the years. It has be difficult to keep up with all the enhancements and developments to the software. Now is the time to really take a good look at how we can go back to making documentation even better for our providers to improve their experience with seeing the patients and not feel so much like it is all about computer documentation and not about the patient any longer. As we move forward into fee for service payment for providers, more is required of the providers and easing their burden is key.

Great Sales Pitch......Lots of Promises...Very Deceiving Software

Opmerkingen: "None of us is slower and more ineffective that all of us combined at the same time". This is there approach. Rarely is any one employee at eCW willing to take ownership of an issue. It's never their department, their job, their scope...especially when it comes to shining light on the many issues eCW has and talking about how they did not uphold their end of the contract. Radio silence and a healthy round of the blame game.

Pluspunten:

Patient Portal works well. The PP trainer was attentive and professional.

Minpunten:

Empty promises about customization and work-arounds. These work-arounds are only appropriate if they allow you to continue to see patients in the manner you think is best and if it allows you to chart in a logical fashion that fits your practices needs. Just because there is a work-around does not meant that you've solved the issue of the practice and limitation of the software.

EMR with lots of empty promises

Opmerkingen: I would not recommend this product, you should do some research and really consider another. They have had two legal issues within the year already and that is a huge concern as a user who spends a pretty penny for this service. Moving to another EMR is a huge pain, but eventually we will be moving away.

Pluspunten:

It has a lot of features and they try to stay ahead of the game, for the most part it does work and they can use 3rd party vendors. The web based version is much more modern and faster than the desktop version, however the UI is very different and can take some getting used too.

Minpunten:

Practically everything, for one the support is terrible and you can barely understand what they are saying half the time. The EMR has TONS of issues and they never have an answer, when asked about known issues thay always say " there are none". No software is perfect and everything has known issues, they refuse to awknowledge issues and its ridiculously cumbersome to support from and IT perspective. Especially when changes occur out of nowhere and permissions have been reset and changed without warning.

Outdated, inefficient, cumbersome

Opmerkingen: There is no one to talk to to make suggestions or improvements. It appears they do not care what their customers want or need.

Pluspunten:

The only pro is we have an EMR vs no EMR.

Minpunten:

Have to click endlessly. They make changes based on what helps them and ignore the needs of the doctors who use the program each and every day.

Financial Harm with no oversite and little support. Slow to correct and updates create more problem

Pluspunten:

This product used to be amazing, but has been declining for the past 2 years. The only Pro is the cost is low, but you get what you pay for.

Minpunten:

The support is difficult to talk to and understand. The support can only do what the user can do to fix things so always hear "I have to escalate the problem". The user cannot update the fees for their services. Training is lacking and the online training includes hundreds of videos that don't have anything to do with your ECW Version and are hard to find. ECW makes updates that create more problems with no fix. They create fee schedules or delete fee schedules and send claims out with $1.00 bill fees. We recently got paid .82 cents for an office visit due to their incompetency in billing. My entire bill fee schedule is either gone, Zero bill Fee, or wrong. When I ask for this to be corrected and why it happened I get "we are working on it " yet claims continue to be sent out incorrectly.

Long time customer, pretty much done with eCW

Opmerkingen: I have attended about 8 eCW users conferences, including the first one in Orlando. I am a superuser. Initially, I was optimistic, but over time I have seen a lot of false promises and lack of USER -driven improvements. The whole feel of eCW is that of a clunky data gatherer. It is absolutely dreadful at the point-of-care. I didn't go to med school to be a data entry clerk. The piecemeal product now. Nickel and dime every little feature/service. When will an EHR come out that makes sense at the point of care?

Pluspunten:

Customizable - but be careful - you may have to redo everything after an upgrade. Reporting features and back office 'ok'. Portal, Healow app and eclinicalmobile are decent (though erx through mobile is wonky).

Minpunten:

Too many clicks. Too many windows. Tiny boxes. Tiny font. Poor format. Early 2000's feel and look. Upgrades often require the user to fix data (re-map, correct NDC codes, etc. etc. etc.) which is a total pain for staff and the providers. Too many ways to achieve the same thing, just causes confusion. Internal messaging a joke.

Customer Service

Opmerkingen: Our practice has benefited from using the Messenger product. We use it to primarily do text appointment confirmations, and wellness reminders monthly. During influenza season sending out a blast to parents via text message to get flu shots helps tremendously! User friendly, up to date dashboards for MIPS, MACRA, billing is awesome and new features for the EMR side are always coming through. I find it a great product for doctor offices!

Pluspunten:

Ease of use and intuitive. The company always listens to the users for suggestions and problems. Customer support is great. I like how they follow up within 24 to 48 hours of a service ticket to make sure everything is functioning. I am very pleased with the customer service team because they always call me back in the same day. The chat option is great for a quick answer as well.

Minpunten:

In the beginning the training was not what I thought. However, in the last 6 years the webinars have expanded and ease to watch and print power points as well.

Labor-intensive

Opmerkingen: I have often wondered about the popularity of ECW. After all, I think there are many better systems out there, it lacks many necessary features and it is not cheap. I believe ECW owes its success to a good sales team, and to the fact that potential users think: if it is adopted by so many users, it must be good. In big corporations, the decisions are made by administrators, not by physicians, and the former are not well attuned to the negative aspects of the software.
Due to the nature of this software requiring website re-direction each time you order anything, there is a 3-4 second lag time that occurs every other click, and that adds up to a lot of wasted time at the end of the day. Windows cannot be minimized, and you cannot simply insert your cursor and start typing in a section of the chart. Therefore, if you are in the middle of writing your HPI and the patient asks you about her lab result, you have to x out of several windows, check labs and then re-open several windows, adding to as many as 13-14 clicks, and a major interruption of the workflow. The upgrade to version 10 was disastrous. Customer support is horrible. Interface with the hospital system (Cerner), with the labs and with Sure-Scripts is awful.
There are many aspects that could be improved if there was any willingness on the part of their programmers to get better, but I think they take their popularity as an indication that they are doing well. The lab review process is cumbersome. When I have lab results for one patient that I want to review and post to the note, it takes me an average of 21 clicks. Rx eligibility is dysfunctional. Saving medications as favorites has not been working since the "upgrade". The conversion from ICD-9 to ICD-10 was poorly managed. Our institution uses a separate office management software, with a lot of redundancy and poor interface.

Pluspunten:

Macros and order sets. The form of the finished note looks nice.

Minpunten:

Everything else (see above)

eClinicalWorks Review

Pluspunten:

Read this review as a warning if you are considering eCW.

Minpunten:

My brother asked me to step in as emergency manager of his primary care medical practice in San Francisco in 2009 (my background is tech startups). He's an internist and was salutatorian of his UCSF med school class, so he's a smart guy, even in a room full of smart guys. And he's extremely hard-working. His partner chose eClinicalWorks for their 2-doctor practice. What was their experience? First: it was extremely, and they had to make regular payments to keep using it, so when they got into financial trouble, this was one bill they had to pay, every time, because if they didn't, eCW could literally shut off the software and shut down their practice. That happened once, and then I made sure it did not happen again until we closed the doors (I was there 6 months, the last one spent actually shutting the practice down and helping my brother file Chapter 7). Second: eCW's company culture, like that of almost all software companies (again, my background is high tech) is to over-promise and under-deliver. The company has absolutely no skin in the game. They do not have to actually make their software useful to you in order to get paid, and they don't care if their system is actually helping you run your practice; they only want to get paid. Third: the software was overly complicated to use. The training was inadequate and not a priority for the vendor, and all the training was at an additional cost. This is a joke; the training should have been comprehensive, extensive, and free. I think the support staff probably needed about 3-4 times as much formal training as they received. They universally disliked the software, mainly because they felt it was overly complicated and not intuitive.

I really like eClinicalworks PM.

Opmerkingen: Opportunities to improve our medical outcomes in all areas and departments.

Pluspunten:

All like the most features under the Billing navigation tab especially. The registry is the fastest way to get info drilled down to your specific needs. We are using the kiosk and questionnaires. This feature has helped tremendously with meeting Clinical Integration (CI) measures. It has also helped streamline patient check in and collecting outstanding balances. There are always new things to learn and try - always evolving!

Minpunten:

The EBO reporting system. I do not find it easy to learn. I do not find it fits or is workable in the medical field. The reports do not give you current, month to date or year to date totals on your reports. You cannot create reports that give that information as well.