CharmHealth reviews

Very solid value EMR

Opmerkingen: For us, it was a system that would be device agnostic. Charm works on any computer or mobile device with an HTML5 compliant browser.

Pluspunten:

Easy to get started. Has a very approachable user interface. Easy learning curve. Always improving. The company listens to customers and incorporates improvements based on feedback. Comparatively very inexpensive. Integrates with labs, erx solutions, and e-commerce solutions.

Minpunten:

Customer Service is offshore and is not "real-time". But they do respond and are usually helpful. It is a trade-off for the pricing of the software. Some design issues in billing involving the integrated billing clearinghouse and downloading ERA's, and real-time eligibility verification requires a workaround to normal practices.

Charm is great!

Pluspunten:

Free, good support, relatively user friendly, customizable

Minpunten:

There is nothing specific I like least about CharmHealth

Do not sign up. Take money

Opmerkingen: I signed up for a subscription with Charm EHR under Kenyetta Midwifery for $25. The original amount was taken from the account immediately at sign up. Several months go by and I notice a $245 charge has been deducted from my account. I immediately filed a dispute with my bank because I did not OPT for an automatic subscription for $245 nor did they have permission to deduct that amount. When they found out about the dispute, they tried to bully me and asked me to cancel the dispute amid their deceitful tactic to take money from me without prior knowledge or indication that they would be taking the money. I stood my ground and told them I would not be cancelling the dispute for the reasons above and I made them aware that I’ve seen several reviews on platforms where other businesses have experienced the same thing. My bank ruled in my favor and I never heard from them again. A few days later I called someone over the phone and cancelled the subscription. I was told because I filed the dispute the account would automatically be canceled and did not need any further action. As of [sensitive content hidden] , they repeat the same offense. They took $175 from my account after I canceled the account months ago in November 2023 and I have not used the service since. I sent an email requesting a refund and was told I did not cancel the account. I told them to pull an audit trail of the account to prove that I have not logged in and/or used the service. I would like a refund in the amount of $175 and to stop charging my card for a service I cancelled and do not use.

Pluspunten:

The options to customize it to your liking is flexible.

Minpunten:

Untrustworthy with taking money from you account.

Long Term Charm User

Pluspunten:

I enjoy being able to have access to multiple facilities, and the ability to customize appointments, encounters, and pt portal/demographics. Charm is also very user friendly.

Minpunten:

We are a high volume clinic, needing a more personalized scheduling system. Ex: Max patients scheduled at one time, staff break time block offs where no one can be booked, switching patients to each facility from their appointments page.

An Excellent EMR System

Pluspunten:

Charm is a user friendly, patient friendly, online EMR system. It has many different features that help to automate many tedious tasks and help take the burden off of smaller clinics/teams. We've had an excellent experience with claims and reimbursement working with their billers, RCM.

Minpunten:

Charm occasionally has small bugs, and the specific team assigned to resolve can sometimes take a while to respond to the inquiry. If their investigation doesn't find any issue, there isn't much follow up-- I wish that they would schedule a virtual screenshare to see the issue happen in real time and help resolve user issue.

Best in Class

Opmerkingen: I really like Charm Health. I feel like I’m becoming a pro for the office management side and for billing.

Pluspunten:

How easy I can get billing done for the practice.

Minpunten:

I can’t get timely answers from support. When I do get an answer, it doesn’t help.

Charm EHR for a naturopathic medical practice

Opmerkingen: Charm offers many features that other EHR programs do not not. The cost is low for getting started which has been extremely helpful for me. As I scale my practice, I have been able to add in features as needed (and when I can afford it).

Pluspunten:

I like the ease of customizability. The support team is very helpful.

Minpunten:

The e-prescribe feature is a challenge for prescribing compounded formulas.

Charm Review

Opmerkingen: Overall the experience was all right. I have used better emr systems, but I have also used worse ones.

Pluspunten:

I liked the calendar. It made finding patients and daily appointments easy. I also enjoyed that you could filter it by location or provider to get the most use out of it.

Minpunten:

I disliked that it did not integrate easily with some of the products that we used and we had to upload somethings by hand.

Overall Positive, could use some improvements

Pluspunten:

For the most part, Charm is user-friendly and easy to navigate. They have lots of settings to help customize your setup, and it has worked well for both the providers and administrators in our practice.

Minpunten:

Messages are not searchable, so old messages among members get easily lost. The invoices tab in the billing page should allow more space for billing-related notes for each patient.

Charm user friendly

Opmerkingen: Overall, I am pleased with using Charm. Being able to access the support team whenever I have a need.

Pluspunten:

Charm is user friendly and the support staff has been great.

Minpunten:

Knowing how to access all aspects of Charm. As a new user, It wasn't easy to navigate where to go to get help.

Speech Pathology use of ChARM EHR

Opmerkingen: My experience has been absolutely great!! This has been a real gift to me in being able to continue my speech therapy telepractice because it is HIPPA compliant.

Pluspunten:

The best feature of this system is that it is HIPPA compliant, which is an absolute must for using this for teletherapy for speech and language. It is reliable and does not have any glitches that I can see. It is easy to switch from a full screen that you can pull up other language apps. It also has a great white board.

Minpunten:

I think the use of the white board could be expanded.

Impressive and sustainable

Pluspunten:

Access to analytics and metrics promotes realtime awareness

Minpunten:

Print size is too small where the catogorized menus are

Poor Customer Support/No support Team

Pluspunten:

Great EHR system with good potential that includes most things needed to chart daily.

Minpunten:

There is no support setting this system up for daily workflows. They send you videos and set you free on your own. I called for assistance with front end set up and the rep fast talked me, told me he emailed videos, and hung up in my face as I was asking another question. My concern is who helps if someone is having trouble shooting issues? Very poor customer service, in fact, No customer service

Charm review

Pluspunten:

automation!

Minpunten:

paying extra for different features and every little thing

Tricky to setup but once it's going it's great.

Opmerkingen: I was using a different eRx company who suddenly hiked their fees by a huge amount. Charm is free for the first 50 erx's per month, and I don't expect to do more than that.

Pluspunten:

Very easy to use, autofills most fields, easy to search on pharmacies and enter patient demographics.

Minpunten:

Was very tricky to set up, had to verify my credentials using my credit agency report, and ran into a few glitches with the Charm software which had to be fixed by tech support who is very slow to get back to me as in about a week between emails. So it took about a month to get it up and running.

Big issue with billing, very difficulty to get responds from the company.

Opmerkingen: EHR was OK. Billing related is nightmare. Poor responds from certain people from company!

Pluspunten:

It looks clean, modern looking, more user friendly than my previous one.

Minpunten:

Billing and customer service is a nightmare. I started using Charm Billing back to October 2020. I got a zoom training for about an hour or two, during the training, there was one or two insurance was put into the system. After that, I was told to do it myself. However, I could not login for a long time. Finally, I had to set up another login in order to get into the right place. Until March 2021, I finally was told that the first ERA from the first enrolled insurance company would sync data with CharmEHR. It has been 5 months for one thing to work. Even today, April 1, 2021, I still not get ERA for every insurance enrolled. I has been contacting optum and Charm for discount for the time that billing not totally function. So far, Optum told me it is Charm's issue, and Charm just not respond to this request at all!! When I contacted customer service for anyone who can handle this case, the only thing I got was "sorry", and then no more after, the chat was terminated. Not accurate patient's due and reports No emergency help! For customer service, yes, you can email or chat with someone. For email, sometimes take a day or two to get a reply, sometimes take several days to get a reply, not reliable. One day, I found that it took forever to open Charm website on Chrome, but my assistant who use Safari seemed OK. So I switched to Safari for a couple of days. Speed was OK after switch, however, when I edit patient's info, when update phone number, not working. So I switched back

Charm for all

Opmerkingen: Very satisfied and recommended for small and big practices

Pluspunten:

Easy set up and usability. Trajectory of comfort with use improves very fast.

Minpunten:

Need for adjusting templates and customization process

Customizable, Affordable, but Customer Service may take DAYS!

Opmerkingen: Outside of issues with electronic prescribing and customer support- which are SIGNIFICANT!, the EHR is otherwise almost perfect for my clinic. I am hoping they can figure our a more robust customer service, or better train their frontline employees to really make this a 5 star EHR.

Pluspunten:

Easy to use and get started. Customizable templates and a library of emails, consents, visit templates, etc are available to use from day one.

Minpunten:

Customer service by phone is not available 24/7 as advertised. The support by phone is not knowledgeable to help on most issues, and frequently I have to figure the issue out myself. There can be a 2-3 day delay waiting to have your issue resolved from India. For some issues that's okay, but several times not my electronic prescribing has been offline for more than 2 days with patients suffering tremendously as a result, especially when it comes to pain management- even with my cancer patients. No rush or expedited service. Definitely almost kills the deal for me. This aspect in particular creates major ripples and has probably cost me 3 patients (roughly $6000 in income plus whatever bad reviews I get based on not being able to help them in a timely fashion). I have used 2 other prime time EHRs and never experienced such unacceptable support delays.

For a small medical practice it's a good investement

Opmerkingen: Having the billing and collections reports intergated to the EHR makes a huge positive differnece, and the price is very reasonable to services rendered.

Pluspunten:

I like being able to see waht colleagues are doing with my patinets, and also like the intergrated billing and messaging support. having everythign on one place makes patinet care easier. I also enjoy being able to see patient messages and appointment requests via my cell phone app

Minpunten:

I can't pull up a patient chart on my cell phone app, which makes answering specific questions ont he go difficult. Charm also lacks larger intergration of hospital visits-- we ahve to have other doctors fax results/ notes and enter them manually which can be a bit of a pain and hinderance to patinet care

Psychiatry solo practice

Opmerkingen: Overall I love the software. It’s inexpensive and works better than something I used that was significantly more expensive. My patients love it and it’s easy to use from a computer, tablet, or phone.

Pluspunten:

The patient facing side of the software is so easy to use. My patients love it. I switched from another software and I’ve only had positive feedback. The portal, payment, and schedule are all very easy to use.

Minpunten:

Charting is not as cohesive as I would like. Importing lab results, sorting the notes, and changing some of the format are a hassle.

Ease of use and comprehensiveness

Opmerkingen: Overall I am very pleased with charm. It is ease to use, offers lots of reports and analytics, and everything is contained.

Pluspunten:

I love that everything (records, charting, scheduling, communication within office and with patients, billing, supplement inventory) is all contained within charm.

Minpunten:

Inactive patients are treated no differently from active patients. Once inactivated, a patient shouldn't be able to have an invoice or encounter created. Inability to relabel or change dates. Searching is also a challenge. If there were a way to have a search bar that searched the entire patient chart (messages, tasks and comments, quick notes, encounters, labs, documents), that would be extremely helpful.

Easy to use platform that streamlines operations

Opmerkingen: Easy to use, streamlined integrations and patient portal is great. Good price for subscription.

Pluspunten:

Cheap and easy to use! Its very intuitive programming

Minpunten:

I cant think of anything. Customer support has been easy to access so what I cant figure out they are very helpful.

Great for beginning and midlevel practice

Opmerkingen: I have enjoyed the service so far- I am 3 months into using

Pluspunten:

I have been in healthcare 22yrs and just started started using CHARM it works great for smaller practices. I like the easy of locating a patient, and being able to add alerts and notes to charts

Minpunten:

I have been in healthcare 22yrs and just started started using CHARM it works great for smaller practices who do not need a robust system. The reporting system is not the best. It is hard to look at your data and it doesn't integrate well with a lot of other operating systems

I love CharmHealth

Opmerkingen: Wonderful!

Pluspunten:

Ease with which to onboard and great customer service!

Minpunten:

Would love to see integration with Spruce for phone and texting.

Well Organized

Pluspunten:

Our office has used Charm EHR for a couple years now. Out of all the other medical management software that we have used, we definitely like this one the best. It is very well organized, and easy to use (both for practitioners and patients)

Minpunten:

When issues arise either for practitioners or patients, it is difficult to get the issue resolved with customer service. For example, there is a limit on the amount of messages that a patient may send to their provider, which in general is a great rule. However, the message limit is supposed to reset after each visit, and often times, it does not. Patients often get quite frustrated over not being able to reach out to their doctor, and it creates more hassle for the office as well. If there is a way this can be altered/fixed, that would be wonderful!