Kommo reviews

Great features and nice customer service at a fair price

Opmerkingen: Price is reasonable for all feature in get and customer service is exceptional.

Pluspunten:

They have integrations with the major social networks like Instagram, Facebook, Gmail and the most important Whatsapp via Twilio, which allow you to integrate in a legal way. They also have a live chat with chatbot that works fine. Of course they are not a chat company, so it's simples, but it works fine to most activities.

Minpunten:

The filter features are limited and sometimes things like select a empty field, depending on field type, it's impossible.

Cost-effective yet powerful CRM alternative

Opmerkingen: This is a good company. They are new enough to not be tied to old technology, but old enough to know what they are doing. Their live chat support has been excellent for us as well.

Pluspunten:

This is the only CRM we found that integrated with Social Media messaging, which is the preferred communication medium for many of our customers. We used to have our team using Facebook messenger within our FB Business Manager page directly, but now we can have these Messenger interactions INSIDE our CRM and then bridge those conversations into texts and phone calls. The software is intuitive and its user interface is excellent. There are many Automotive-specific CRM tools out there, but they are all old and clunky compared to amoCRM.

Minpunten:

The integration with FB is treated as a "bot" on the FB side, even though we have real humans in our call center replying to customers via amoCRM. This means that a stricter set of rules is applied to our conversations from FB, and we've had the link shut down a couple times. It's still a great integration to have--especially considering that no other CRMs can do this. Also, the integration with Twilio is quite limited when it comes to outbound and inbound calls. I love the automatic call recording features, but we are not able to assign agent-specific numbers that customers can call back. It would be wonderful if we could have a mini-IVR inside amoCRM so that when customers call us back the routing could be more efficient. The smartphone app could be better too.

PWG Group Review

Opmerkingen: Experience in terms of leads capturing and management has been great,

Pluspunten:

Easy to integrate across third party channels

Minpunten:

Lots of errors and defect that needs to be fixed. Customer service experience is poor in terms of technical support

amoCRM the CRM of the networks and whatsapps

Opmerkingen: The integration in a platform, with the applications that in my area, are the most used when I do a MKT campaign
If the MKT campaign is in the Facebook marketplace, 80% of the communication is through messenger, and amoCRM channels them, and even more so with Botsales, to pre-attend them.
If the campaigns are through Facebookmeta, less traffic but more effective, I channel them to the pipe perfectly. The same if the campaign was with Google or Instagram.

Pluspunten:

With amoCRM you can have multichannel communication. Whatsapp .with the integration with Facebook, and Messenger. etc Incorporation of the SaleBot, it is a very good tool, so as not to lose leads.

Minpunten:

Best technical support and assistance . I do not have the same feeling as in other applications, the care and online support.

Clarity, Complexity into Simplicity. Organized. Time for content instead of Administration

Opmerkingen: I finally have the needed tool to give my customer service as I desired. I can finally correct the long processes into specific steps and see where the exact improvement is needed for the results we aim for. It helps to have a clear plan and easy of access for all employees to collaborate on. This benefits the intern communication and makes an administrative task a lighthearted assignment and joyful instead of draining and complicated.

Pluspunten:

I love the functionalities. They are seemingly endless and can be integrated to any already setup softwares. It integrates all in one package, management into a single tool for overview and simplicity. I can launch a whole campaign, inform co-workers for tasks and have it replicated within a minute. There is access to all parts of the process from receiving customers on homepage, phonecall or facetoface. And then you simply put it into the system and have a precise engagement to any customer and their unique connection with my company. I can finally deliver the customer service and build the relationships as deep and interactive as I desired. To build trust, accountability, unique care and personalized treatment to each and everyone that will benefit. I have clarity in the process, can improve and see statistics to each and every step on the path. Improvement is now a actuality not a wish or dream. And it makes it easy to do so as well.

Minpunten:

Well, the software has so many functions and abilities, it takes a while to engage the whole team into all of its areas and ways. I'd like a function to turn on specific features only as a startup and then move into advanced features instead of having it all at once.

Good CRM for Mid-size companies

Opmerkingen: We use this CRM with a big project and we have flow around 150 leads per day. It's good CRM for mid-size companies, because of it's functions and price.

Pluspunten:

- Huge variety of integrations with different analytics services and call-tracking services - You can import leads not only via API, but also you have ready scripts for websites, or import lead via integrations - Create your own widgets. For example we use widget that stores different useful links for our managers - Get analytics of your sales in total and get information per manager - Attach tasks to your leads, so manager won't miss when he should contact client - You can integrate your PBX system into amoCRM, so you can do calls directly from CRM

Minpunten:

- Lack of customization in reports, especially when you have several projects in one account - It's expensive for small projects

long on specific steps and see processes where you need the best accurate results for

Pluspunten:

There is access to all parts of the process of receiving guests in phone call, main page or facetoface. And then simply place it in the system and has a precise commitment to any customer and your exclusive connection to the company. I can finally provide the service to the customer and build relations interactive and as deep as you want.

Minpunten:

I'd like a function to activate specific functions only as a start and then switch to advanced functions rather than have it all at the same time. The software has many functions and skills, which takes time involve the staff in all areas and ways.

Very simple and useful

Opmerkingen: I could see in amoCRM the ease and simplicity in working process.
This CRM system will be the most efficient for the sales dept, because it has some special functions: scheduler , integration with telephony, integration mail to the site.
If you would like to personalize your system just use API integration - it is the most simple method.
I can manage my sales from all over the world by using mobile app. It is user-friendly and convenient.
One of important factors to choose amoCRM for increasing number of your leads and amplification your sales managers is its attractive price.
If you have lack of functionality, you can use widgets, located in the settings menu.
I prefer amoCRM to all other CRM systems for small and medium segments of business.

Pluspunten:

Great API for customization and integration, simple integration with telephony, sites, emails, simple integration with other saas services and social networks.

Minpunten:

Small amount functions for customization in graphical interface. Not god for difficult and long in time (several months and more) sales

AmoCRM is outstanding

Opmerkingen: This is the best contact manager I have ever used.
Super affordable... almost too good to be true!
As a business developer I now recommend AMOCRM to all my clients.

Pluspunten:

Price is phenomenal, super easy to use, up and using within minutes of purchase, ... this is a CRM that makes our company money!

Minpunten:

Tech support could have better knowledge about the use of the features in real life, how it applies to working day to day... but what they don't know, they have found out for me. They don't respond to messages very well, I have to keep calling back.

Evgeny Kashcheev

Opmerkingen: Customers relationship, sales management, call control

Pluspunten:

I like interface design, it is easy to understand Love digital pipeline features, it is magic

Minpunten:

Dashboard customization I would like to have much improved

amoCRM Allows me to Effectively Communicate With Customers

Opmerkingen: Definitely try it out for yourself, great program!

Pluspunten:

I manage a lot of accounts for different clients. Since we can’t choose our accounts and are assigned to designated clients, we need to know how to deal with people. Every client is different and unique, which means you have to adapt to their style and needs. I truly rely on amoCRM for obtaining customer information, using social media management features and progress tracking. This software enables me to launch a campaign and gain leads. This software allows me to communicate effectively with my clients and keeps me right on track with what steps to take.

Minpunten:

Frankly, I think the program offers too many features which can be quite confusing. I haven’t tried all the features because I only use the ones that will help me in my job. Not technically a con, but it feels a bit crowded.

It Is For You

Opmerkingen: I at long last have the required device to give my client care as I wanted. I can at last right the long procedures into explicit advances and see where the precise improvement is required for the outcomes we go for. It has a reasonable arrangement and simple of access for all workers to team up on. This advantages the understudy correspondence and makes an authoritative undertaking a happy task and euphoric as opposed to depleting and confused.

Pluspunten:

I deal with a great deal of records for various customers. Since we can't pick our records and are alloted to assigned customers, we have to realize how to manage individuals. Each customer is extraordinary and interesting, which means you need to adjust to their style and needs. I really depend on amoCRM for getting client data, utilizing internet based life the executives highlights and progress following. This product empowers me to dispatch a battle and increase leads. This product enables me to discuss adequately with my customers and keeps me directly on track with what steps to take.

Minpunten:

Engineers ought to refine the interface, make it progressively others conscious: expel pointless apparatuses from the principle menu, disentangle joining records to cards.

Convenient CRM-system for accounting transactions and customer base

Pluspunten:

I use amoCRM service to track the number of transactions and the distribution of meetings with clients. The tool has full integration with mobile devices. Thanks to this, you can use all the functions of the service from a smartphone or tablet. The function of importing and exporting data to Google Analytics is available.

Minpunten:

One of the main disadvantages of amoCRM is technical support. It can take several days to solve problems and questions. Also, the system occasionally fails because of what is not possible to enter your personal account.

Convenient business management system

Pluspunten:

We use amoCRM in our company for more than 3 years. The service provides a large set of useful tools for business management: a system of sales analytics, the function of creating a sales funnel. There is the possibility of integration with the website and the phone for the accounting of leads.

Minpunten:

The first and, probably, the main disadvantage of the amoCRM business management service is that after you add a new manager to the system, he can see all the profits and turnover of the company.

More easy CRM is not yet invented

Pluspunten:

I adore amoCRM for its minimalist design and ease of management. All sections have a filter and a convenient task list, and for analytics, you can create sales funnel reports and summary reports.

Minpunten:

In amoCRM it would be nice to add tools for grouping tasks and creating subtasks. Now it can be done with the help of tags, but it would be more convenient to use the built-in tool.

Convenient to work with customers

Pluspunten:

We implemented amoCRM 1 year ago. During this time, I got so used to this service that I definitely would not change it to one another. In amoCRM it is very convenient to work with clients, since you can enter all the necessary data in the program: phone number, mail, place of work, date of birth, and you can also create a note and write additional information there.

Minpunten:

I would like the support service to respond faster. Help sometimes has to wait for several days, even when the question is urgent. For the rest, I have no complaints.

Great system, but support is very slow

Pluspunten:

The amoCRM system is great for managing our company's sales. The platform allows us to conveniently carry out a full-fledged sales analysis and track employee performance.

Minpunten:

In this CRM there is no possibility to divide leads into different categories. The support service does not respond promptly to requests, so a response can be expected for quite some time.

With amoCRM we have significantly improved the efficiency of managers

Pluspunten:

I work in a highly profitable IT business, so for us every customer can make a good profit, and so you can not lose them. But such cases were before we started using amoCRM. Now all interaction is clearly logged, and the system can see the communication from the client's first appeal and to provide him with final reports on the work done.

Minpunten:

I do not like how the technical support service works in this system, guys can not answer questions for a long time.

Convenient customer and sales accounting

Pluspunten:

We use CRM amoCRM to account for customer base and sales managers transactions. The system allows you to access detailed sales analytics. There is a possibility of integration with a personal site, there is an excellent mobile version for smartphones and tablets.

Minpunten:

The main disadvantage of amoCRM is that only 4 types of reports are available in the system: goals, sales, employees and the number of calls. You cannot add new reports yourself.

Ease & Economy - The powers of amoCRM

Opmerkingen: If we take the top-ten rated Leads & Deals CRM softwares and calculate their average price per user, we are going to find that amoCRM (with an average of 15 euros per user/per month) is about 35% cheaper. It is economical for a pipeline software were you can easily track, how your leads move through it. In Stats screen, the audit trail info (of your leads) is a successful supplementation. The conversion rate between the different stages, gives effective details about the lifecycle of your leads and you can easily check, in which step your lead was delayed. The handling of your leads can be easily customized as per your needs, using drag and drop simple method. Calendar notifications reminds you, on time, your to do task deadlines.
In Online forms, if I want to add amoCRM's build 'in web-form, I have to know where to paste the short code, even if the process is easy. A small how-to tutorial about the code paste process would be helpful.
Pros
- In case you have an active lead and you have a to do task, for this lead, it reminds you your task's deadline with calendar notifications.
- Friendly user interface.
- Excellent mobility use. Cons
- The lack of exporting raw data (inbound, outbound calls etc), limits the reporting ability of the software.
- A tutorial menu would be helpful.

Simple and convenient contacts database

Pluspunten:

The main advantage of this program over analogues is the comfort in using the service. Analytics allows you to quickly get information on the lid for the selected period. It is possible to track at which stage customers lose interest.

Minpunten:

Very often in the system there are technical problems, because of which you have to apply for support, which answers for a long time. Also there is no possibility of using it on your own server.

Slow response to customer service

Pluspunten:

I really like their mobile app. In amoCRM, our employees create detailed reports, as well as their own widgets. The system works stably and easily integrates with a number of social networks we need.

Minpunten:

You can not track the progress of projects, a lot of time you have to wait for a response from the support staff. The notification system does not always function correctly.

The engine for professional users

Pluspunten:

The functionality of amoCRM is quite extensive, it allowed our company to significantly increase the level of sales. Through it, it was possible to fine-tune the data and control workflows, greatly facilitating it.

Minpunten:

To fully familiarize yourself with the functional, you need to devote a considerable amount of time to learning. The engine was not suitable for beginners. There are loopholes in safety.

Poor support service

Pluspunten:

Using amoCRM allowed us to significantly increase the efficiency of our team. The service works stably and freely integrates with social networks that we use on an ongoing basis.

Minpunten:

I didn’t like the work of the support service, because, without waiting for an answer from them, we had to look for a solution on the forums ourselves, which took a lot of our time.

Excellent mobile version

Pluspunten:

The amoCRM tool helps us greatly simplify many data entry tasks. It integrates freely with multiple chat platforms and has an excellent mobile version for tablets and phones.

Minpunten:

I cannot self-configure the analytics section. Notifications and messages are sometimes delivered with some delay. The support service is very slow.