Paychex Flex reviews

easy to use

Pluspunten:

Easy to set up and to have users set up. The different ways to customize it like setting when you started, your birthday, your goals...is a nice added feature. Simple lay out and easy to navigate and understand.

Minpunten:

Maybe ways to have the user add deductions to their own paycheck?

PayChex is one of the best and easiest payroll programs

Opmerkingen: Payroll processing is tedious and time-consuming, but PayChex simplifies things significantly. Having a professional create and update the guidebook for you is also a huge assistance.

Pluspunten:

Payroll processing for my business can be done whenever I want, the interface is intuitive, and all employees have access to their own data for purposes of audits and tax filings. The time I used to spend on payroll and tax preparation is now mine. I was relieved to have access to Paychex reports when a PPP opportunity presented itself.

Minpunten:

They're doing their best to improve the system, but in the meanwhile, it can be inconvenient to use while they work on it.

While they provide an agent to enter payroll data, their agents make constant mistakes

Opmerkingen: Overall a bad experience. I had to constantly monitor the payroll reports to make sure they were accurate, then report the errors, explain to employees why their paychecks weren't correct, then make adjustments to my books to fix the reporting errors.

Pluspunten:

I appreciated that I had a dedicated payroll support representative

Minpunten:

When submitting payroll, while I would provide very specific payroll info, their agents would hand key this info into their systems which resulted in mistakes that had to be corrected on every payroll.

Great provider (unless your company is within 3 degrees of separation from cannabis)

Opmerkingen: It was great until it wasn't. Again, most of our essential services were terminated with only a 30-day notice, and their proposed solution was a handful of complicated workarounds while maintaining our current price, so we were pushed into fast-paced negotiations with alternative vendors.While we used it, though, it was a nice service, particularly the portal itself. Their interface is speedy and well-designed, and while there isn't much in the way of "customer success training" to help figure out exactly how to use it, it's very intuitive once you spend a few months with it figuring out how all the different pieces fit together.Bottom line, the system itself works very well, but don't lean too hard on the parts that involve human beings doing things & making decisions.

Pluspunten:

For what we paid, everything worked REALLY well. It met our needs & made payroll a simple and consistent process, which left more time to work on more operations-focused processes. Paychex offered multiple tiers of service & an array of useful add-ons which come together to provide a rich suite of functions for organizations of nearly any size.

Minpunten:

After more than a year of quality service, they kicked us off all our electronic services with only a 30-day notice because we were a "cannabis business", which was not strictly true -- we weren't buying or selling marijuana, but rather a lab performing state-mandated compliance testing. We lost direct deposit, TaxPay, etc., but they wanted to continue charging us the same contract price despite massive loss of service.Customer support was variable quality--we were paying for the tier which included ongoing dedicated support, but our rep changed multiple times over the course of a year, usually without any kind of warning--often we wouldn't find out until we emailed in about something to find they'd been moved to a different department.

The customer support team for this software is so cool. Focused to assisting.

Opmerkingen: Very wide coverage of benefits. Paychex Flex is a game changer.

Pluspunten:

The customer support team really gave me an overwhelming experience. The assistance they gave at a time I was almost giving up on setting up the software was so satisfying. Ever since they assisted me, Paycheck Flex has been an easy to use software. Extremely helpful in payment management. It provides a great overview of my work and helps in creating a wonderful work environment.

Minpunten:

Five stars worth of performance. Nothing is challenging with Paychex Flex.

Paychex Flex

Opmerkingen: Overall it has been a good experience. I don't have any major complaints.

Pluspunten:

Ease of use for our workers out in the field when they want to request PTO.

Minpunten:

We don't use a lot of the features so I'll have to wait to see

>asy to use

Opmerkingen: Overall, it has been a positive experience. The site is user friendly.

Pluspunten:

I like that it tracks all forms of reporting and taxes. It is easy to use

Minpunten:

Customer support can be very good but sometimes hard to find the right person to assist.

Paychex Flex daily user

Pluspunten:

This system is very easy to use and to help others understand how to use. Errors are also very noticeable and easy to fix.

Minpunten:

some screens do not populate back to where you were working with. therefore, once you save or add you have to then find the day you were looking at

Nice solution

Opmerkingen: I remember a time when we also tested the payroll taxes with the product, and it gave accurate results.

Pluspunten:

If you hire an employee, onboard them, track them and even train them, then this is your solution. There had been a time when we used Paychex and it provided great service, lots of hiring tools, more than enough.

Minpunten:

The product needs to adapt with very large companies if it wants bigger results, but overall works good with small and medium sized companies.

I guess better than nothing

Pluspunten:

1) better than nothing 2) it may depend on your employer how well it works 3) cheap employers can limit the features the app has I suspect

Minpunten:

No YTD for vacation, or break down of wages and expenses. This may be as a result of the cheap company I was working for no idea

Streamlined and Simplified Payroll Processing and Ancillary HR Services

Opmerkingen: Thus far, the experience has been positive and meets all needs of the company. Tax compliance, W-2s, time keeping, and benefits admin all went smoothly through a full annual cycle. The customer service response times are within a reasonable range, and the mobile app surprisingly is very useful due to the simplicity of the overall platform. Employees can also self-serve make a certain number of changes to things like addresses or banking info without the need for an HR team member to service such requests.

Pluspunten:

The ease of onboarding and implementation (compared to ADP, for example), as well as the streamlined processes that allow for staff who may not be payroll professionals to accurately run payroll & benefits to a high degree of efficiency.

Minpunten:

The functionality for contractors isn't as great as some other providers I've used in the past (PayReel, for instance). Additionally, the level of sophistication for tax issue or researching problems from state notices, etc. isn't the best I've seen though it is certainly adequate.

The Best Payroll Option Available!!

Opmerkingen: We are extremely satisfied with the services that Paychex Flex provides. We are using more features as they get rolled out, and it has helped keep our staff morale high. We really like using Paychex Flex for Payroll and HR management.

Pluspunten:

The convenience of having so many features in one place. We are able to achieve payroll and HR tasks faster than ever before. Ever since we started to use Paychex Flex employees have had less issues on their pay and benefits. The benefits are easy to access and the setup is user friendly.

Minpunten:

There were some times they were performing maintenance on the site when we were trying to access. It can take some time to get through to support staff and you must know the specific issue you are calling about. There is lack of updates and benefits can take some time to setup for the HR manager.

Everything we need and more

Opmerkingen: Paychex Flex has cut the time we spend processing payroll requests in half, if not more. Giving employees the ability to make most changes on their own allows our Payroll Admin to focus on other parts of the business that require more attention.

Pluspunten:

I love that I can get new employees set up as users during their onboarding, then this becomes their one-stop-shop for all things payroll. They can access this site to get their pay stubs, make changes to their direct deposit, enroll/change health benefits, and even make adjustments to their 401k plans.

Minpunten:

The only real con I have found with this system is that employees can not make changes to their mailing addresses themselves. They are still required to fill out a form for our Payroll Admin and he has to call Paychex to make the change. This seems like something simple that employees should be able to do themeselves.

Paychex Flex Great for small organizations

Opmerkingen: The overall experience has been positive.

Pluspunten:

The time tracking feature is helpful to small companies who use the "honor" system as their time tracker

Minpunten:

I think the software would benefit by being a little more user friendly

The Worst Payroll Company Out There!

Opmerkingen: I have been running payroll and in HR for over 17 years so have used many payroll services and Paychex is the absolute WORST - can't wait to switch. Overpriced and you have to do everything yourself including coding their system. Nothing works right once you do (no notifications, biometric time clocks don't record punches, CA payroll laws like 7th day OT never coded) it's truly a complete joke of a company. "Account Manager" does not actually do anything but tell you to call the 877 customer service number and they are beyond ignorant and unhelpful.

Minpunten:

Customer service - The worst Assigned Account Manager - Does nothing but tell you to call Cust Service (see above) Helpfulness - None Expensive - YES Knowledgeable - None Compliant - Nope, set up CA payroll laws all wrong Ease of system use - terrible, you need to coded everything yourself Over selling - the best (how about fix your basic customer service and functionality before you continually try and up sell)

Fantastic Experience with Gusto!

Opmerkingen: Overall, Gusto has been an excellent choice for our business. We've been able to quickly and easily set up payroll and benefits, and their customer service team has always been incredibly helpful and responsive.

Pluspunten:

Gusto has been an absolute lifesaver for our business. Their user-friendly platform makes payroll and benefits setup a breeze, and the customer service team is always ready to help with any questions or issues.

Minpunten:

The only downside I've noticed is that it can be a bit slow to calculate taxes, but that might just be due to the complexity of all the laws and regulations.

Simple payroll & employee management system, ideal for small businesses.

Opmerkingen: If you don't need accurate time clock functionality, Paychex Flex is a great way to have a payroll processing solution.

Pluspunten:

The ease of use is the key selling point for Paychex Flex. As a small business owner with little to no HR/Accounting experience, Paychex made payroll and employee management simple and easy.

Minpunten:

Their employee app and time/attendance functionality is terrible. Time clocks were never accurate, difficult to correct, and is the reason we switched providers.

My Paychex Flex Review

Opmerkingen: It's been a great experience using Paychex Flex, love how easy it is to use & also the helpful customer service agents.

Pluspunten:

How easily the software/app is to use & how very helpful their customer service agents are, also the price is inexpensive compared to other companies.

Minpunten:

Their really is nothing that our company does not like about Paychex Flex, we love the ease of all of it.

Payroll

Opmerkingen: Payroll, Admin for Employees keeping records.

Pluspunten:

The system was friendly to use and easier to do payroll when you were ready. There wasn't constant updates every day and you were assigned a representative to assist you with any issues.

Minpunten:

Sometimes you run into an issues and your representative is out of the office you may get someone else who is not aware of the issue.

The Biggest Rip Off in the HR Industry

Opmerkingen: Working with PayChex was absolutely the worst experience we have ever had with a vendor. They are great when trying to sign you up but once you do they are impossible to get any assistance. Even cancelling them was difficult because the Off-Boarding team was supposed to call me to help the process of migrating our payroll back and all the necessary steps. 3 Weeks after cancelling no one called and they had the audacity to not only try and bill us but add charges because they tried to pull from our bank for payroll and we cut them off. They have lots of fees that I don't understand how they can justify. Taxes were calculated differently 3 pay checks in a row, getting someone to return email was impossible and when you call you basically get a rep who happens to be the one to get your call, not your supposed HR Generalist, which was absolutely useless. I never criticize publicly about an organization but this one was so very unprofessional and even made worse by the outrageous fees they charge. I would think twice!

Pluspunten:

- Paid on time - Payroll documents easy to download - Have minimum 100 letters and I don't have anything really good to say, which is a first because I believe in positive reviews and have never posted a negative one.

Minpunten:

- Tax documents not where their website tells you they are and when you call for help they direct you to the place where the documents are supposed to be but not? C - HR Generalist does not return calls or emails in a timely manner if at all. - Absorbent fees to use their platform (3 x payment of $1000) and another $500 per payroll period for 3 employees. This high price is supposed to be for dedicated HR Generalist, which is a joke. - Very attentive when pitching to you and then the disappear and its a huge organization that has zero communication between each other and departments.

Way better services out there for cheaper prices

Opmerkingen: Do not rely on them to let you know by hiring an employee in another state, you are subject to any additional state/local taxes outside of income tax and unemployment tax. We didn't know we were required to have disability insurance & paid family leave insurance for hiring an employee in NY. I guess I can't blame Paychex because technically it's not a tax but because we began payroll in NY, it required us to carry it. I'm more mad about the fact that it is optional to withhold a small portion of the employees wages for disability insurance or the employer can cover the whole cost. Paychex just started withholding the max portion from the employee without ever saying a word to us. So 1.) they knew we were subject to it and didn't bother to say anything and 2.) they started an optional withholding from employee checks without ever having us sign off on it. They will be easy to reach when they need something, but very very slow if you need something. They switched our assigned payroll specialist so many times that I don't even know who it is now to let them know we are switching at the end of the quarter.

Pluspunten:

The only thing I can say I liked is that they pay the tax and file the required quarterly/annual reports.

Minpunten:

Very confusing just to have a rate for an employee. There's multiple areas in the employee file where you can add "compensation" & "earnings & deductions". Compensation is where you can add their rate (if you don't, it will notify you that you're not paying minimum wage). You figure you need to add at least one category of earnings like hourly or salary in order to pay an employee. So I added their hourly rates to compensation then added Hourly to their Earnings along with their rate again. The Hourly specifically states RATE X HOURS. Yet, by having both of these, you'll end up paying the employees twice. No problem right. Reports take kind of long to download, and not easily customizable.

Paychex has FINALLY gotten it right

Opmerkingen: Payroll reports for my clients are at my fingertips!

Pluspunten:

Paychex FLEX is easy to navigate, fast at loading reports and pages, and gives you access to what you need. As an accountant it is vital for me to be able to have access to the reports and items I need to get accounting and taxes done without having to jump through hoops to get that information. Many payroll firms make this task frustrating and time consuming. With Paychex FLEX I have one log in for all of my clients and can easily navigate to the company and reports that I need every month or at year-end within a few minutes (including the login process).

Minpunten:

One thing I don't like is that the default view for reports is set to the last 90 days. Many times, especially dealing with tax forms, I need reports that were created more than 90 days ago. Also, since the newest reports go to the top of the list you already have the most recent reports at the top. Why not default to the past year and then just let me filter down to a smaller group of reports if that's what I want? Other than that small gripe, they have done a lot to improve their FLEX format. When it was first released everyone hated it but it has finally been improved to the point that it is extremely usable. The problem is that it seems like every time they get things just right they move to a new platform and "upgrade" their systems. I understand that this might be a necessary evil but it sure does cause a lot of growing pains for the end-user.

An HCM system that simplifies difficult tasks

Opmerkingen: It has been a good experience overall. The payroll account manager I have is efficient. But Paychex does seek to elevate these positions quickly. Every time I get a payroll account manager who is knowledgeable, they always get promoted, it seems. My concerns about the reliability of customer service are raised as a result of this.

Pluspunten:

The ability to use the phone application makes it incredibly handy to get information and even manage payroll from any location. You may track the non-exempt employees' hours with the addition Stratus time, which integrates with your payroll software. Without a doubt, it is a big relief to be able to be in compliance with all local, state, and federal laws thanks to access to a comprehensive database from a company that has been doing it for decades.

Minpunten:

Certain benefits, which would be useful if you knew what you wanted, cannot be manually set up. We are presently ironing out some problems with a PTO benefit that WE have. Upon entering the dashboard, Paychex Flex requests a fresh verification code. Depending on the administrative access required to do such an activity, users identified in the Paychex Flex may not be erased. Employees might not be able to update time cards electronically because Paychex Flex might only give administrators their usernames and passwords. The administrator is able to make time card adjustments with Paychex Flex. The administrator is able to make payroll modifications using Paychex Flex.

BIG DECISION

Opmerkingen: Overall, the experience has been neutral. I do have a good payroll account manager. However, Paychex does promote these positions very rapidly. It seems like any time I am assigned a knowledgeable payroll account manager, they are promoted. This leads me to have concerns regarding the consistency of reliable customer support.

Pluspunten:

I like the general ease of use that this software offers. I have had favorable experiences with my current payroll account manager.

Minpunten:

There are often times glitches that can cause issues with payroll deductions. It is crucial to double and triple check your PRINTED COPY prior to submitting each payroll.

STAY AWAY FROM PAYCHEX

Opmerkingen: Terrible- each Paychex employee has provided the bare minimum servies, has not been accurate in the information they provided regarding the services, and once their job is done in their eyes they dissappear. Only the HR Rep who wrote our handbook was straight forward and honest regarding the services to be provided or not. It has been a nightmare trying to terminate our relationship with Paychex. They could care less about us as clients until they realized we were terminating their services- now they just don't answer questions and won't follow through closing out our 401K program and returning our money to us.

Pluspunten:

NOTHING. We thought we were buying payroll services that would support this firm. From the marketting rep who outright lied about the review services to the 401K rep who lied the servies was" practically free" we feel we have been scammed or ignored for years

Minpunten:

There is NO SUPPORT from this firm. They don't know who their clients are and they don't care. We terminated their services Jan 1, 2021 and they have dragged their feet in closing out their business with us, their automated termination program doesn't work, and they are still billing us for "administatin servies" on the 401K program which we are no longer contributing to- Paychex is making interest on our money and refusing to efficiently close out the program