TherapyNotes reviews

Thanks [SENSITIVE CONTENT]

Pluspunten:

Love the support I get and the ease of completing my notes.

Minpunten:

They need an app like SimplePractice stat.

Good Software platform for the money.

Opmerkingen: Overall I am happy with Therapy notes since my biller can access my records and I can utilize the telehealth portion easily. I just wish it had more resources for therapist available.

Pluspunten:

The collection of patient data is very easy.

Minpunten:

Compared to Simple Practice, Therapy Notes resources for clinicians is null. I would say that has been the most disappointing as the only forms provided are for the demographics and any other forms must be created and uploaded by the clinician. Additionally there are no forms for assessments to give to the client based on their diagnosis or information that you can send to them. Also, you have to manually send out the forms for each new client where Simple Practice did it automatically.

Solid EHR. Excellent customer support

Opmerkingen: Overall, I'm very happy with TherapyNotes. It's well thought out, has many convenient features (e.g., automatically autopopulate notes from last session). And again, the customer service is always quick to respond to any questions if there is confusion. It's a great complete one-stop-shopping with all the integration I need. Also, they do not charge the higher prices of Simple Practice. I would definitely recommend this platform to others.

Pluspunten:

I liked that TherapyNotes was comprehensive in that it had telehealth, insurance billing, credit card integration, secure portal. The customer service is phenomenal and are always quick to reply and helpful. Platform is relatively easy to use and understand.

Minpunten:

There is nothing I dislike about TherapyNotes. I do wish that telehealth would offer more than one client connect per session ( 2 separate connections would be better for couples). Also I found sharing the minor and parent portal (for billing and paperwork) to not be the most convenient method. These are minor issues though.

Disappointed after 3 years with the platform

Pluspunten:

Good documentation management. Well-designed for use with families and minors. Billing features met my needs as a practitioner not accepting insurance.

Minpunten:

Infrastructure problems abound with TN. There was a multi-day service outage in the summer of 2017, with little communication from the company to customers during the outage and no compensation for the downtime. In December 2017/January 2018, I finally lost my patience with the platform when the company decided to implement a major change in the database mid-week and the database upgrade destabilized the platform resulting in more downtime. Regarding the software... Your notes will be top-quality notes, but they will take you forever to write because the workflow is overly rigid. There is no way to customize what questions are asked in intake notes, progress notes, termination notes, etc. Text fields are too small, and only unformatted text is permitted. File attachments cannot be added to notes. There is currently no way to use the patient portal to have clients fill out forms, pay bills, send/receive documents, and perform secure messaging. No mobile app. No two-way sync with calendars means constantly having to check two calendars. 10 MB limit on file uploads. I was on the platform for almost 3 years and saw only very minimal feature enhancements/additions. And get ready for a very poor user experience when you decide to leave the platform; plan to basically download thousands of resources manually with no help from the dev team. When I sent feedback to the dev team on my way out, they defended their poor design choices and offered kludgy workarounds rather than listen.

I'm so glad I chose TherapyNotes

Pluspunten:

I love that whenever I have a question, TherapyNotes Customer Support walks me through each step and then follows-up with an e-mail reminding me how we fixed the problem. As a single user practice, it's hard to get everything done, but with the To-Do tab reminding me when notes and billing need to be processed, I stay on track.

Minpunten:

There are still a few changes I'd like in the demographic fields related to gender and affectional orientation, but TherapyNotes is always listening and makes changes often.

TherapyNotes is SPECTACULAR!

Opmerkingen: I absolutely love TherapyNotes as a practice management system for behavioral health. The system was very easy to learn, offers integrated telehealth and billing, billing support if that’s not your forte, options for solo-practitioners and groups, and most importantly in my opinion, the Customer Support Team is STELLAR, with broad times of availability. It’s exactly what I was looking for when I first started my private practice. I highly recommend TherapyNotes to any behavioral health providers in the market for a great, easy-to-use electronic health record system.

Pluspunten:

The Customer Support Team is STELLAR!!!!

Minpunten:

Nothing after several years of using it.

Phenomenal Customer Care!

Opmerkingen: Therapy Notes consistently provides me with excellent customer service, quick solutions, and supportive information. I have easily gained more in value than the monthly expense, and it is with a great ease of mind that I use them to support myself and my clients. Thanks for all your hard work!

Pluspunten:

+Quick Responses +User friendly +Flexible +Easy to learn +Receptive to feedback

Minpunten:

-Cost (but still worth it) -No tele-health/online therapy options or direct client scheduling (yet)

Great for reimbursement

Opmerkingen: Customer service has been so patient and helpful every step of the way.

Pluspunten:

Having everything under one roof for all my insurance reimbursement and customer services is ALWAYS helpful, courteous and there for me.

Minpunten:

I wish it had an app. But once you learn the system, it is pretty easy to use.

Nice all-in-one suite for therapeutic patients

Opmerkingen: I really appreciate my provider adopting TherapyNotes. It is very convenient and enabling.

Pluspunten:

It was nice being able to access all my therapy related files as well as schedule my appointments all in one place.

Minpunten:

No real complaints here - it's an upgrade from not having any system at all aside from contacting receptionists.

TherapyNotes Has Upgraded Therapy!

Opmerkingen: Overall TherapyNotes has been a great software addition to the business. It is easy to use, visually appealing and has the most up-to-date technology. It is easy to review notes as well as share notes back with therapist. I would highly recommend.

Pluspunten:

TherapyNotes makes it easy to not only track notes from a session, but also to help prepare for future sessions.

Minpunten:

In the five months using this software, I have not found anything I do not like.

So Grateful for TherapyNotes

Opmerkingen: I feel so supported by their customer care team! They are almost always available and help me with difficult questions. But the software itself is so intuitive you could figure most features out on your own...and trust me, I am not that great at technology.

Pluspunten:

The software is incredibly intuitive! The documentation options are current and has everything I need. The customer service is second to none! I am doing my own billing after never having billed on my own before, saving me $1,000's of dollars per year! I can sync my calendar with my personal calendar. The price is perfect for me!

Minpunten:

I have not yet found any features that I do not like, other than wishing I could add my own "to do" items on my calendar. Maybe I can, and I just haven't discovered how to yet.

TherapyNotes 2021

Opmerkingen: TherapyNotes is an effective EMR solution for my daily operations as a private practice owner and clinician.

Pluspunten:

Fillable content for therapy intakes, progress notes, treatment plans, etc and it makes charting completion a breeze! I also LOVE the calendar schedule and have it on my phone.

Minpunten:

It would be great if intake forms were fillable for clients. I have to pay a separate fee with Adobe in order for clients to be able to complete forms such as HIPAA, intake, office policies. There is also no app.

Software effectiveness

Opmerkingen: I am in the promotional period and so far I am impressed by the delivery of service. The ability to import treatment plan information right into the notes saves time, because they do it for you. They are always available to support you every step of the way.

Pluspunten:

What I like most is the ease of use or adding patients, payers, and notes. I am able to set reminders for these features, create my own templates and add them to my library for myself or organizations use. Sending documents though the client portal is amazing, there is no need for print, fax or encrypted emails to get authorizations signed it is done electronically. Telehealth is included free! CUSTOMER SUPPORT IS THE BEST.

Minpunten:

For special cases ie. Minor clients requiring multiple caregiver access to the client portal would need two account for the same client. It is not hard to do, however developing a portal link for such cases would be great! The pricing is reasonable, I don't like the individual charges in addition to the subscription cost. Such as submitting the billing claim to insurance is charged as additional cost per client. This can add up if bulk claims are not authorized by some payors. A portal link for Child welfare cases would be great! accepting credit cards is also an add on feature charge per transaction.

Extremely User Friendly and Best Customer Service EVER!

Opmerkingen: So very glad I chose TherapyNotes. I had previewed some other software, and for me, hands down, this is the one!

Pluspunten:

I love how user friendly the software is. However, sometimes in my profession, things are unusual or complication. TherapyNotes customer service is the BEST! I never have to worry - they are quick, efficient, courteous, and knowledgeable, no matter how many times I have to ask the same thing :)

Minpunten:

Literally, nothing. Ok, maybe I wish the columns of the report on the main page of the billing section were customizable. But I can customize a report that does the same thing!

Overall Experience with TherapyNotes

Opmerkingen: I have also been impressed with the quality of the customer service with the support staff agent. The agent that assisted me one evening in particular, [SENSITIVE CONTENT HIDDEN] was knowledgeable, friendly, and prompt in resolving my issues that had stalled my work previously. Much appreciated and will highly recommend!

Pluspunten:

TherapyNotes was relatively easy to use after practicing some changes when crossing over from a different EHR (Theranest). After a month of practice, I found the documentation was relatively easy for daily progress notes and the psychosocial intake components. I particularly liked the intake section where it divides the areas of psychosocial with the specific questioner. Another plus is scheduling ease; TherapyNotes allows me to schedule my client on a monthly basis on a specific day rather than requiring manual entry from my previous EHR system. It also provides me with the option of system reminders via email and or text message depending on the client's preference. Lastly, from an audit standpoint, it appears TherapyNotes do not allow preliminary license holders such as LGPC, LGSW, etc.. from entering individual notes on new clients without the clinical supervisor approving/signing off on the treatment plan first. Also, TherapyNotes requires a clinician to document a treatment plan on the second visit following the initial intake prior to clearing the clinician from entering a progress note. I have also been informed billing insurance providers can only transpire after all entered notes for the service date has been signed off. The above-mentioned requirements from Therapynotes do quality control for audit and ethical purposes for practice holders.

Minpunten:

The one thing I do find problematic with Therapynotes is the treatment plan section. The document allows the clinical to enter the approximate length of treatment however it does not allow for a clinical to set a review date (of 30, 60, or 90 days). This technically means Therappnotes does not generate a reminder for a clinical to review a treatment plan and resolve, complete, and or change with a selected review date in mind. That has been a rather frustrating experience and can possibly lead to audit issues.

Excellent value and customer service

Opmerkingen: All in all, I am extremely satisfied with the software and believe that the issues mentioned will eventually also be ironed out.

Pluspunten:

This software is excellently priced for what you get, and they are constantly adding new features. The more I use it, the more I replace other platforms and my practice becomes more integrated. Additionally, their customer service professionals have never failed to answer my questions efficiently, professionally, and honestly (in the cases when a requested feature is not available).

Minpunten:

While most of the software is intuitive and simple, as with all software there is a learning curve for some of the more intermediate and advanced features. There are aspects of the software that I wish were more customizable (specifically intake documentation). Their telehealth interface is fairly new and seems to take more bandwidth than other platforms, sometimes resulting in grainy pictures or dropped calls if both parties have a less than strong internet service. Lastly, a practice-wide email function would be helpful, especially in recent times when messaging about safety protocols have been so dynamic.

My Love/Hate Relationship with This Software

Opmerkingen: As a therapist, sometimes I feel like being with TN is akin to staying in a bad relationship. They don't actually promise anything but I keep staying because I keep hoping/believing they're going to come through one day and offer these features (i.e. fillable client intake forms that transfer the data into my intake note, a mobile app, and a two-way calendar). TN is also charging the same amount of money or in some cases more money as other EHRs that do offer these simplistic features. One good thing is that they did lower the price by $10 per month for solo practices, but I am already paying $79 per month for myself and one intern. That price will increase by $20 per month for every intern I supervise, and I currently have ten prospective interns waiting in the wings. You do the math.

Pluspunten:

The good: First, TherapyNotes has outstanding customer service. The staff is friendly, knowledgeable, and able to troubleshoot issues within minutes after I've wrestled for hours trying to figure out what I'm doing wrong. Secondly, ease of billing. I have been with this service since 2015 and I've tried about four other EHR products, but I keep coming back to TN because of the ease of billing. All you have to do is input the client's insurance information and once you complete a note, you just press a button and the claim is sent out. With other EHRs, I still had to fill out my own claim forms, which I didn't know how to do. Because TN makes it so simple, I have decided to stay with them. Getting paid is pretty important, so I suppose this would be the single greatest value for me as far as this software is concerned.

Minpunten:

The bad: They consistently refuse to provide the simplest of features requested by their users. I am intentionally using the word "refuse" because it is clearly a choice made by TN. I asked TN in September 2016 if they would EVER implement an electronic intake form. TN told me they were "working on it" and gave me an estimate of December 2016. It actually didn't happen until several months later, and when they finally revealed it, it was so disappointing. All they did was give us the ability to upload a form to the portal so a patient could download it, fill it out, and then upload it back. This means I still have to go through the time consuming task of manually typing everything the client wrote into the intake form on my end. When TN released this feature, they were so excited, as if it were the most amazing feature they've ever rolled out, completely oblivious to the fact that this "feature" is not much different from me emailing my intake form to a client. Apparently TN thinks it's still 2003. Several users left comments on the announcement post telling TN this is NOT what we were waiting for. As of May 2020, we are still waiting. TN also doesn't have a mobile app, while most other EHRs do. As someone else stated, there is no two-way calendar integration. I'd also like to see a way for me to document supervision meetings with my interns. Right now I have to create a separate client account for each of my interns to keep track of supervision meetings.

SIx-year User of Therapy Notes--Couldn't Be Happier

Opmerkingen: They have the nicest, most helpful customer service of any company with which I have ever interacted. I'm serious. They pick up the phone, they actually help you, and they are exceeding pleasant the whole time. They even send you articles, You Tube videos, and email summaries (w/o you asking) so that you have something to further illuminate what they have told you and serve as a reference in the future.

Pluspunten:

The framework for the notes look like they are designed by a medical malpractice attorney or your malpractice insurance carrier (former attorney here). They cover every base and I love it, kidding aside, because it ensures that I am providing the top level of care to my patients (Did I check whether Pt had SI? What did Pt say vs. my perception of them?) Plus, I can customize the notes and carry over portions of former notes to make note writing more efficient for me.

Minpunten:

I haven't found any mental health EHR that is doing this (only the really large, expensive medical programs), but I would pay more if TN could add a patient direct payment system to the Portal. I'm thinking that, with time, this is something that they will offer.

Intuitive, Great Customer Service and Always Improving

Pluspunten:

TherapyNotes is really intuitive and easy to learn. It has great built-in reminder features to make it simple to use from a clinical perspective. I particularly love how the treatment objectives auto-populate into progress notes to keep you on track with monitoring and updating those. It's also really functional from an administrative and billing user perspective. I run a group practice and am really happy with TherapyNotes - I especially love the prompt and thorough customer service - it really sets them apart. I also love how often TherapyNotes is updated and really appears to take feedback and suggestions from users to heart. I am super impressed with this company!

Minpunten:

I wish I could create an intake questionnaire that can be filled out online through the portal. Simple Practice had this feature and it was really functional and easy for clients.

Stop torturing yourself

Opmerkingen: Overall I am very pleased. I have always been treated very well by your tech support as well as having the security of knowing that your group is on top of things. I never feel like I am missing something or am in the dark.

Pluspunten:

Therapy notes have been over the past 5 years amazing for us. I have used several EHRs This is by far the best for our needs. We are a small to mid-level group practice and have been able to have it grow with us as well as feeling secure that they are always on top of things and I can always ask for help. By the way, you get REAL help. You can ask anything and they will give you an informed answer with additional information as well direct ways to access whatever it is that you need.

Minpunten:

PLEASE my only request is to have the ability to have more than one person on a telehealth appointment in your system. Currently, we have to keep another platform just so we can have the ability to have others join the session. This complicates family sessions as well as removes the ability for co-counseling or auditing sessions remotely. This is important for us as we are a teaching office.

Clean UI, Ease of Use, and Customization

Opmerkingen: Having a secure and centralized portal for clients and clinicians to manage documents and services has been great. I didn't realize how slow other EHRs could be until trying TherapyNotes and now I don't want to go back ever. If I were going into solo private practice whether online or a mix of in-person and online, I would seriously consider TherapyNotes to simplify my life.

Pluspunten:

The UI is overall intuitive and the software runs quickly. I've been on other systems that took a long time to load and save things. I love the templates for progress notes, these have definitely made my life so much easier in getting through my documentation. Scheduling is a breeze and it's easy to set and change appointments. The e-signature feature and custom forms for things like insurance are great, much safer handling that the clients appreciate. My to-do list encourages me to stay on top of documentation and my schedule. I love that I can see the total to-do list and per client so I can see the big picture of what I need to do and narrow the focus.

Minpunten:

A feature I wish existed was a way for multiple people (think family clients) to be able to access a virtual session (telehealth) from different devices, maybe as like a guest or something. Sometimes it can be difficult to have a full family crunch in together to fit the screen without being on top of each other or uncomfortable.

Best Product Available for Private Practice

Opmerkingen: Customer service is by the far the highest quality that I have encountered in many of the providers that as health care practitioners we deal with on a regular basis. The turnaround time is rapid, and I mean rapid. At times it has been within minutes. They are so easily accessible and so courteous and efficeint. If all companies operated with this model, medical offices everywhere would have a lot more smiling faces!!

Pluspunten:

This is such a user friendly interface. I am not technologically astute and this software is very easy to learn, it is so logical and straightforward. I love that it saves information enterened in previous sessions, such as MSE, medications, etc. and lows you to edit and adjust for current session rather than re-enter all of the data. There is no redundancy or series of non applicable boxes to check throught that you encounter in other EMR’s.

Minpunten:

I wish there was part of the software that would save past med trials. I enter them in my intial eval, but they do not save and as I try and discontinue medications, I would like them to be saved. I have asked about this and told I can enter them in the area saved for notes on medications, but I would like it to save on med list automatically.

Some major issues

Pluspunten:

Great customer service, easy to use, intuitive, sleek

Minpunten:

There are some major issues that business owners should be aware of. While the program itself is sleek, user friendly, intuitive, and encompassing. Some major issues include accounting inaccuracies. The most costly one for business owners is that any refund issued to a client, or a redacted payment by insurance, is only reflected on the actual date of service. So if you have already paid your therapist months ago for that session, and pull an income report for this current payperiod, in which you issued the refund, you will not find it. It gets deducted, on paper, from the therapists income at the date of service, not the date it was issued. So you can't easily deduct the refund back from the therapists pay using their accounting features. Another major issue is diffulty navigating the calendar if you are scheduling for many therapists at once. We have 12 therapist and there is no way for the system to identify regular openings on a therapists scheduled without looking at them one by one on a week view of multiple therapists on a day view but you still must scroll through week to week to make sure it is a consistent opening if you like to schedule that way. Our previous system would allow us to search slots by selecting AM, Afternoon, PM and Morning, Day, Evening and it would present all the options available like "12 upcoming slots on wed. at 9AM with Sam, for example. This one is extremely cumbersome when locating slots. We made several attempts at working with TN to resolve these issues but after over a year they are still not even in the queue. They roll out lots of little stuff but the big things don't seem to ever make the list.

Pretty good.

Opmerkingen: Despite my detailed list of "cons," I'm pretty happy with the software. It gets the job done, and is very affordable.

Pluspunten:

I am grateful to the TherapyNotes team for making this software available to me at a discount. I provide pro bono services 1x/week, through Give an Hour, to a military family. This software allows me to do all my clinical documentation. Setup was simple, and the support team checked in frequently to make sure I wasn't having any problems.

Minpunten:

There are a couple of areas for improvement. First, compared to software such as SimplePractice, the ability to format notes is very, very limited. Also along those lines, the documents you need (e.g., informed consents, intake forms, etc.), you generally have to go and find or make. SimplePractice gives you tons of forms and powerful abilities to change your forms to your needs. That being said, the format for progress notes in TherapyNotes is quite good, and I haven't wanted to change it. So, the lack of feature doesn't bother me. The other issue is that the user interface seems designed for someone other than me. Every click you need to make is labeled, and so if I take my time and read everything on the screen, I know where to click. But, if I'm operating at high speed and/or focused on clients instead of software, I often misclick until I focus on the task at hand.

TherapyNotes.com

Opmerkingen: Therapy Notes, after I have tried many other versions of therapist practice billing softwares is hands down the number one software billing program in my book. As a PhD psychotherapist in private practice since 1977 in Manhattan and Westport CT and supervisor of private practice clinicians since 1984, I highly recommend Therapy Notes for all your Private Practice Psychotherapist needs!

Pluspunten:

Excellent software for billing and staying HIPPAA compliant while doing so. It guarantees that before you bill, all your necessary notes and compliances are in complete order.This software is a must for the Professional Therapist who has a new or established practice, especially if you have been in provate practice for many years already

Minpunten:

It takes a few minutes to fill out the necessary HIPPAA compliant notes before you can bill. This can be burdensome when you are seeing more than 25 patients a week. However, it only takes 5 minutes or less to fill out each standard session note. The initial intake note and treatment plan for a new person you are seeing can take as much as 15 minutes to fill out once you are acquainted with it.