TherapyNotes reviews

Over TherapyNotes

EMD-software van TherapyNotes, vertrouwd door meer dan 60.000 professionals in de geestelijke gezondheidszorg, helpt therapeuten hun praktijken efficiënter te beheren.

Meer informatie over TherapyNotes

Pluspunten:

Therapy Notes has integrated billing and now, HIPAA compliant video sessions as well as the best and most accessible customer service out there.

Minpunten:

The billing notes and rejection of claims, are a bit unfriendly.

Beoordelingen van TherapyNotes

Gemiddelde score

Gebruiksgemak
4,7
Klantenservice
4,8
Functies
4,5
Waar voor je geld
4,6

Waarschijnlijkheid van aanbeveling

9,1/10

TherapyNotes heeft een totaalscore van 4,7 van 5 sterren op basis van 706 gebruikersreviews op Capterra.

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Reviews filteren (706)

Madison (Madi)
Madison (Madi)
Therapist in VS
Geverifieerde LinkedIn-gebruiker
Geestelijke gezondheidszorg, Zelfstandig ondernemer
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Overwogen alternatieven:

Phenomenal Customer Care!

5,0 3 jaar geleden

Opmerkingen: Therapy Notes consistently provides me with excellent customer service, quick solutions, and supportive information. I have easily gained more in value than the monthly expense, and it is with a great ease of mind that I use them to support myself and my clients. Thanks for all your hard work!

Pluspunten:

+Quick Responses +User friendly +Flexible +Easy to learn +Receptive to feedback

Minpunten:

-Cost (but still worth it) -No tele-health/online therapy options or direct client scheduling (yet)

Reactie TherapyNotes

3 jaar geleden

Thanks for the glowing review! There actually is client self scheduling. Call us and we will wall you through setting it up. Thank you!

soon kit
Enterprise Resilience Officer in Singapore
Financiële dienstverlening, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

default collaboration tool for medical services

4,0 2 maanden geleden

Opmerkingen: Good smooth interface

Pluspunten:

Cloud based, easy to use, improve efficiency and let users / business focus on primary tasks while leaving such medical history records handling to TherapyNotes

Minpunten:

More features for forward-looking post pandemic usage. More health enriching, advisory features for busy users post pandemic

Marcia
Clinical Psychologist in VS
Ziekenhuis- en gezondheidszorgbranche, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

TherapyNotes is strong overall but has numerous problems it hasn't addressed since its inception

3,0 vorig jaar

Opmerkingen: I wish I had started with a different program. I am not satisfied. I am not all that computer literate and just want something that gets the job done, and I'm too entrenched (and lazy?) to go to something else like SimplePractice. One more complaint: I have been a psychologist for over 25 years. I don't need the condescending ways that TherapyNotes literally PREVENTS YOU from, rather than cautions you about, doing certain notes out of order. Cautioning is a superb idea. We all get sloppy. Preventing is something altogether different. If I got a lecture (which I did) from someone who received their clinical psych PhD from my alma mater,UCLA, I might not be offended by the condescending tone I received when the woman informed me about the "golden thread" for conceptualizing clients. There was no "we chose to...." They are RIGHT. And another: you can enter a considerable amount of information, especially in billing, and then be told it can't be stored because it isn't properly allocated, or whatever. Can't they store it and flag it so you can return? I've wasted a lot of time here. There's no way to know in advance that you'll lose the information until you go to save it.

Pluspunten:

I like the electronic billing feature and the fact that it receives and allows recording of Electronic Remittance Advice from payers; the scheduling feature; ease of entering initial billing information from electronic ERAs (though there are other huge problems with billing); some aspects of the notes section; customer support by phone (but not via email); hours available for phone support, including weekend; other areas I'm not thinking of at the moment. Even though I can't recommend it, I do think it has many strengths.

Minpunten:

(1) The billing area has countless flaws that my husband, a software developer on Mac and Windows for nearly 40 years, has called to their attention to no avail. When I note these weaknesses, they sound like it's the first time they've heard about it and "pass it on to their team." If you work with Medicare clients or clients who rely on two insurers, watch out. Most Medicare patients have secondary insurance that does not show up in the billing area so that you basically have to use a cumbersome process to enter secondary payment, and it's not immediately clear who paid what, as payments by each don't show up side-by-side in Billing, each associated with the proper payer. If you aren't a provider for the secondary, you have to use a "trick" to enter it. It is not intuitive overall. (2) While phone support is good, email is poor. I write in thorough explanation of the problem so that it can be solved in one go. Most times I write to them, I get a condescending first response that blows me off and requires another complex email essentially conveying the same information. (3) There is no manual. They've been in business too long for this. (4) The articles don't cover enough. For example, I entered "set place of service." Sounds easy, but no hits. (5) They put a lot of resources into tele-therapy when the pandemic hit, which appeared to divert programmers. They make lots of money; why not hire more?

Reactie TherapyNotes

vorig jaar

Thanks for your feedback. We'll be reaching out directly, particularly so we can clarify what billing issues you're seeing. 1. We're unaware of what flaws you're referring to but, hope to learn more. We do have some improvements coming out soon to improve secondary insurance, so hopefully this will address your concern. 2. We will look into why you received poor email support. The people that answer email are the same people that provide stellar phone support. 3. We have no plans to have a printed manual. The Help Center (support.therapynotes.com) is our digital manual. 4. If you can't find your answers in the help center, please call for support and we'll help out. We are readily available. I agree there's an opportunity to add more content. 5. We didn't divert anyone to work on telehealth. There are 6 development teams, one of which was already working on Telehealth. We are always hiring more developers.

Geverifieerde reviewer
Owner/Provider in VS
Geverifieerde LinkedIn-gebruiker
Geestelijke gezondheidszorg, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

TherapyNotes is SPECTACULAR!

5,0 2 maanden geleden

Opmerkingen: I absolutely love TherapyNotes as a practice management system for behavioral health. The system was very easy to learn, offers integrated telehealth and billing, billing support if that’s not your forte, options for solo-practitioners and groups, and most importantly in my opinion, the Customer Support Team is STELLAR, with broad times of availability. It’s exactly what I was looking for when I first started my private practice. I highly recommend TherapyNotes to any behavioral health providers in the market for a great, easy-to-use electronic health record system.

Pluspunten:

The Customer Support Team is STELLAR!!!!

Minpunten:

Nothing after several years of using it.

Corey
Clinican/HR Officer in VS
Geestelijke gezondheidszorg, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Excellent Customer Service Experience

4,0 vorige week Nieuw

Opmerkingen: Overall, my experience has been positive. I had one customer service call that left me less than enthused, but when I had my more recent call, the tech was not only helpful with regard to the known things the product can do, but helped me figure out a solution to my issue by using her test system to see how changes impacted the system. Her trouble shooting skills were excellent and appreciated.

Pluspunten:

My rating is based on what I felt was an excellent customer service experience with their tech help team. The member with whom I interacted was not only knowledgeable about the product, she demonstrated a problem solving aptitude which greatly helped me find the answers I needed. She was helpful throughout the process and provided excellent notes to help me implement the solutions at which we arrived.

Minpunten:

Regarding Therapy Notes in total, I have my frustrations with the system, particularly around reports and getting information out of the system (although I admit that may be somewhat user error/ignorance at play). I wish it had a check-in feature and a better "appointment count" process than the note count. I wish certain reports were tied to the actual date of the appointment and not things like "when the note was completed" or "when the payment was input."

Jennifer
Social Worker/Therapist in VS
Geestelijke gezondheidszorg, Zelfstandig ondernemer
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Therapy Notes....Easy To use and understand

5,0 2 maanden geleden Nieuw

Opmerkingen: Overall, I'm very pleased with therapy notes, no problems that I haven't been able to resolve within a day or two. I highly recommend them. Very low learning curve to get up and running. Easy to see billables by patient or your entire group or practice.

Pluspunten:

HIPPA Compliant telehealth connections and e-mail and documentation Easy scheduling Easy patient set-up Great customer service support by e-mail and phone Good templetes Easy fillable documents Continual addition of new products

Minpunten:

No website availability no symptom check lists (PHQ-9, PLC-5.....) You can upload your own and send to your patient through the portal, however you can't insert it into your note.

April
Executive Director in VS
Geestelijke gezondheidszorg, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer
Bron: SoftwareAdvice

You seriously will not regret going with TherapyNotes!

5,0 vorige maand Nieuw

Opmerkingen: I wish we had found TherapyNotes years ago! It would have saved us so much time and money. At just a few months in, we continue to be amazed at the reliability, simplicity, and outstanding customer support (though we rarely need it!)

Pluspunten:

This software is intuitive and simple to use, even for a team of people who largely eschew technology. Our clients find the client portal to be similarly simple, and customer service is outstanding if any problems to arise.

Minpunten:

There is literally only one thing we would change, and that would be the ability to run secondary insurance billing.

Stephanie
Social Worker in VS
Geestelijke gezondheidszorg, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great EHR

5,0 2 weken geleden Nieuw

Opmerkingen: Overall, I am obsessed with therapy notes and will never use anything else.

Pluspunten:

I love how simple this EHR is to use. I have been using it for over a year and will never use anything else.

Minpunten:

I attempted to bill on my own and ran into a few issues. I called therapy notes and didn't have much of a resolution.

Deuene
CEO in VS
Human Resources, 11-50 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Therapy Notes...enough said!

5,0 2 weken geleden Nieuw

Pluspunten:

I like the ability to schedule appointments in a quick manner. I like the ability to see staff's calendars to identify who is available for another appointment. I like the ability to provide telehealth directly through the software. I also like the reporting features that allow an overview of the clients we service.

Minpunten:

There are no additional features with this product that go beyond their competitors. I would like to see features unique to this software.

Vipin
Medical in India
Animatie, Zelfstandig ondernemer
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Good softwere

5,0 vorige maand Nieuw

Opmerkingen: Nice interface

Pluspunten:

Mostly used full profile beautiful interface

Minpunten:

Small Laging problem not big issue but nice

Jennifer
Therapist in VS
Geestelijke gezondheidszorg, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Overwogen alternatieven:

Awesome Customer Service

5,0 6 maanden geleden

Opmerkingen: This is the best software I have found for my private practice. It is priceless to me to be able to reach customer service by phone rather than by chat or an "online ticket". The billing aspect of the software is easier to use than the software I used previously. The only thing I would like to see improved is the addition of different notes and treatment plan templates, or at least ones that are more customizable.

Pluspunten:

Easier to get up and running than comparable EHRs, great customer service that is easy to reach by phone, easy to navigate

Minpunten:

No variety of notes and treatment plan templates

LaTania
Licensed Clinical Mental Health Counselor in VS
Geestelijke gezondheidszorg, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Always Great Customer Service

5,0 7 maanden geleden

Opmerkingen: My experience is phenomenal, please keep up the great work!!!

Pluspunten:

I am so happy to report that this year I do not have to update my paperwork and load it into Therapy Notes. Yayyyy!!! TN has recently updated the library to include everything that I need as a clinician. This makes me very happy. Every time that I call they are always friendly and helpful. They know exactly how to help me and they never make me feel bad about not knowing how to navigate some areas within TN. They always follow up with an email to explain the process that they just showed me. I am very pleased with TN. I have used other EHR's and I love this one the best. It's not too simple and not too difficult to navigate. Keep up the great work.

Minpunten:

Initially, it was the paperwork issue where I had to make my paperwork web-friendly so that my clients could complete it online, but now that this is no longer a problem I have no cons with TNs.

Jennifer
Owner/Therapist in VS
Geestelijke gezondheidszorg, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

TherapyNotes knocks it our of the park!

5,0 7 maanden geleden

Opmerkingen: Overall, TherapyNotes is exceptional! Customer Service is outstanding in resolving issues quickly, and over the years the representatives I've spoken with have all been kind and patient. TherapyNotes is user friendly....easy to learn and easy to train new staff. This is a must!

Pluspunten:

Many features of TherapyNotes are so helpful and effecient. The scheduling is easy and the software is very user friendly.

Minpunten:

The billing is always a nightmare no matter which software is used. However, I would like TherapyNotes to find a more user friendly way to bill multiple insurances and a better way to be able to easily see which has been billed and what has been paid. Currently when entering new information such as insurance ID, addresses, phone numbers, payments,....once a new one is entered the old information goes away.

Reactie TherapyNotes

7 maanden geleden

Thank you for the great review. We are rolling out a feature that maintains historic insurance information. It will be enabled for all accounts soon. See our blog for more info.

Andrew
Director in VS
Geestelijke gezondheidszorg, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

TherapyNotes is a workhorse for our clinic; 30 providers.

5,0 8 maanden geleden

Opmerkingen: Excellent software, excellent support.

Pluspunten:

Enough guardrails to rest easy about compliance. Claims get submitted automatically. Support for multiple locations and modifier codes. Financial reporting is flexible. Most reports can be downloaded as spreadsheets. SUPER customer support. They answer the phone and that's a big deal for us.

Minpunten:

Supervision features are lacking. We'd like to see our supervision note displayed if we reject a note and then a supervisee resubmits. We need a report on when tx plans are filed so we can monitor compliance. These are very minor issues compared to what TherapyNotes does for us.

Tammy
Owner / Provider in VS
Geestelijke gezondheidszorg, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Therapy Notes makes billing a Breeze

5,0 vorig jaar

Opmerkingen: Therapy Notes made my transition from group practice to private solo practice effortless. They imported my client contact list and populated the demographic info in 1 easy step. They do all the billing from submission to payment with a simple click of a button from me. They provide friendly telephone access to knowledgeable support techniques late evening hours and weekends. They follow up each support call with an email explaining all steps they took during the call and instructions for me to complete any details that may need follow through from me. They make business management a breeze which is saying a lot coming from a completely uninformed therapist like myself. Thank you Therapy Notes😊

Pluspunten:

I love the ease of use and practical applications Therapy Notes provides. They do ALL the billing work from submission to payment and they provide telephone access to technicians after hours and weekends.

Minpunten:

I love everything about Therapy Notes. I have zero complaints.

Reactie TherapyNotes

vorig jaar

Thank you Tammy for the glowing review!

Barry
Psychologist in VS
Geestelijke gezondheidszorg, Zelfstandig ondernemer
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Overwogen alternatieven:

Initial impression

4,0 vorig jaar

Opmerkingen: Overall, very positive experience. Although it proved to be frustrating in the early stages, I realize that I’ve been able to upload a practice of about 30 patients within a month, and get more comfortable with the system.

Pluspunten:

I appreciate the cues promoting more detailed and specific treatment planning. I also really like the to do list, accessible from the main page, as well as in each client record. I have found the phone support to be excellent although at times, the wait to speak to a support person can be long. The main reason I continued with therapy notes was the opportunity to use their card services, which appears to have the lowest fees of the more common credit card service providers.

Minpunten:

I would like to be able to more easily customize the reporting aspects of the clinical note and treatment plan. And the billing component has been rather awkward to use. I was, however, dismayed that my application to enroll in credit card services was denied, due to lacking proof of an office lease. I am primarily doing virtual care and so I lease hourly when I need to see a client in person. I am hopeful that the client services support person has found a solution and I should be accepted for credit card services within a couple of days.

AJ
Office Manager in VS
Geestelijke gezondheidszorg, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

TherapyNotes The God

5,0 vorig jaar

Opmerkingen: Pleasant and never once considered switching given how easy it is to use and how good the customer support is

Pluspunten:

Its ease of use and the intuitiveness. Very straightforward. Everything is organized in a way that you can easily find what you're looking for. There's a hidden depth to it for those who want to delve into it too. There's a trick to that ya see. Being deep but not so overwhelmingly upfront about it that it makes the system hard to use.

Minpunten:

Small things like: - not being able to add non-therapists/admins' stuff to the calendar - setting reminders for individual patients isn't an option? - can't create a co-insurance tab, only copay (I believe) - the usual format for all things electronic has "green for yes" where ass some windows in TherpyNotes have a grey box to accept and continue and a green one for "go back" if you will. A bit confusing at first

Mary Kate
Office Manager in VS
Ziekenhuis- en gezondheidszorgbranche, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Overwogen alternatieven:

No regrets

5,0 vorig jaar

Opmerkingen: I chose this product for the value and the reputation for outstanding support. I've been pleasantly surprised over and over again as they continue to improve on what was already a clean, intuitive program.

Pluspunten:

Customer support is superb, especially compared to the practice management software we were using prior. Therapy Notes constantly improves and updates, adding both free and paid features. Updates are never disruptive and always ultimately improve our workflow.

Minpunten:

Enrollment for ERAs, EFTs, and EDI could be smoother- the clearinghouse is a separate entity, and the instructions they provide through Therapy Notes aren't always clear or complete.

George
Executive Director in VS
Geestelijke gezondheidszorg, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Overwogen alternatieven:

Excellent value and customer service

5,0 vorig jaar

Opmerkingen: All in all, I am extremely satisfied with the software and believe that the issues mentioned will eventually also be ironed out.

Pluspunten:

This software is excellently priced for what you get, and they are constantly adding new features. The more I use it, the more I replace other platforms and my practice becomes more integrated. Additionally, their customer service professionals have never failed to answer my questions efficiently, professionally, and honestly (in the cases when a requested feature is not available).

Minpunten:

While most of the software is intuitive and simple, as with all software there is a learning curve for some of the more intermediate and advanced features. There are aspects of the software that I wish were more customizable (specifically intake documentation). Their telehealth interface is fairly new and seems to take more bandwidth than other platforms, sometimes resulting in grainy pictures or dropped calls if both parties have a less than strong internet service. Lastly, a practice-wide email function would be helpful, especially in recent times when messaging about safety protocols have been so dynamic.

Beza
Therapist in VS
Geestelijke gezondheidszorg, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Overall Experience with TherapyNotes

5,0 2 jaar geleden

Opmerkingen: I have also been impressed with the quality of the customer service with the support staff agent. The agent that assisted me one evening in particular, [SENSITIVE CONTENT HIDDEN] was knowledgeable, friendly, and prompt in resolving my issues that had stalled my work previously. Much appreciated and will highly recommend!

Pluspunten:

TherapyNotes was relatively easy to use after practicing some changes when crossing over from a different EHR (Theranest). After a month of practice, I found the documentation was relatively easy for daily progress notes and the psychosocial intake components. I particularly liked the intake section where it divides the areas of psychosocial with the specific questioner. Another plus is scheduling ease; TherapyNotes allows me to schedule my client on a monthly basis on a specific day rather than requiring manual entry from my previous EHR system. It also provides me with the option of system reminders via email and or text message depending on the client's preference. Lastly, from an audit standpoint, it appears TherapyNotes do not allow preliminary license holders such as LGPC, LGSW, etc.. from entering individual notes on new clients without the clinical supervisor approving/signing off on the treatment plan first. Also, TherapyNotes requires a clinician to document a treatment plan on the second visit following the initial intake prior to clearing the clinician from entering a progress note. I have also been informed billing insurance providers can only transpire after all entered notes for the service date has been signed off. The above-mentioned requirements from Therapynotes do quality control for audit and ethical purposes for practice holders.

Minpunten:

The one thing I do find problematic with Therapynotes is the treatment plan section. The document allows the clinical to enter the approximate length of treatment however it does not allow for a clinical to set a review date (of 30, 60, or 90 days). This technically means Therappnotes does not generate a reminder for a clinical to review a treatment plan and resolve, complete, and or change with a selected review date in mind. That has been a rather frustrating experience and can possibly lead to audit issues.

Reactie TherapyNotes

2 jaar geleden

Thank you for the glowing review! Actually, you can set the treatment plan review reminders! Visit The To-Do List Settings page. The default is 90 days, but you can adjust this value for your needs. Enjoy!

Howard
Owner/Therapist in VS
Geestelijke gezondheidszorg, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Excellent Product, could use some tweaks; Using it over 10 years

5,0 2 jaar geleden

Opmerkingen: I have long enjoyed the TherapyNotes system and often recommend it. It is an ever evolving therapist oriented office support platform and I have always found it to be helpful. I am struggling with it, at this time however, because I am having to (at 53 y.o) learn how to do my own billing and am often lost in these very spooky woods alone. Superivising someone else's organization and simply paying attention to generated reports is a very different experience to running my own practice without a dedicated billing support team.

Pluspunten:

Simple, elegant, excellent User Interface; Easily Learned; Excellent ease of record entry, maintenance, and search; Internet accessibility; Marvelous Calendar system; Amazing Customer Support team.

Minpunten:

Benefits and billing system needs to be integrated into the package; I have been unable to write notes and bill according to my own method (free form progress note without DAP/SOAP/etc format); notes are completely reliant upon connection to treatment plan in software which does not allow me to write a note in my best manner and to bill afterwards. I need a billing professional connected with my efforts to submit and track my billing, do reconciliations, or a long, in-depth training with a staff member who can teach this to me. It is my weakness but I need this to be able to have full reliance upon the software. I simply wish to see clients and find a way to automate everything else as smoothly as possible with very little difficulty. This issue set forced me into hiring Theranest as, with Theranest, I can operate how i do (in-paper chart Treatment Plan and Coping/Safety Plan; writing a process note and billing from that); Lack of ability to communicate with Google (via my iPad's) calendar is a very severe, serious, and ongoing frustration.

David
Psychotherapist in VS
Ziekenhuis- en gezondheidszorgbranche, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

TherapyNotes customer review by a Psychotherapist in Private Practice.

5,0 2 jaar geleden

Opmerkingen: TherapyNotes has become an integral part of running my psychotherapy private practice. Practically, it lets me expedite payment and submission of claims to insurance companies, has allowed me to automate and streamline the more cumbersome accounting, chart keeping, and record keeping tasks of running a business, as well as a therapy practice in particular. Aside from the platform allowing me to keep as robust records and charts as is required for any individual case, their biggest selling points are their blog and customer service; their blog is updated frequently with immensely useful information on any aspect of running a psychotherapy practice. TherapyNotes Customer Service is stellar; the replies, even to complex requests or questions, are immediate (typically within two hours) and informative with step-by-step, helpful answers. I’d highly recommend the platform to any health care clinician wanting to automate and better manage their practice.

Pluspunten:

Ease of use, automation of time-consuming tasks, their frequently updated blog of helpful industry information, Customer Service.

Minpunten:

Integrated Telehealth, which they are currently in the process of implementing.

Reactie TherapyNotes

2 jaar geleden

Thank you David for the 5-star review! Our new telehealth platform has been well received and works great! I encourage you to give it a try. Thanks!

Jennifer
Qualified Supervisor/Therapist in VS
Geestelijke gezondheidszorg, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

My Love/Hate Relationship with This Software

5,0 2 jaar geleden

Opmerkingen: As a therapist, sometimes I feel like being with TN is akin to staying in a bad relationship. They don't actually promise anything but I keep staying because I keep hoping/believing they're going to come through one day and offer these features (i.e. fillable client intake forms that transfer the data into my intake note, a mobile app, and a two-way calendar). TN is also charging the same amount of money or in some cases more money as other EHRs that do offer these simplistic features. One good thing is that they did lower the price by $10 per month for solo practices, but I am already paying $79 per month for myself and one intern. That price will increase by $20 per month for every intern I supervise, and I currently have ten prospective interns waiting in the wings. You do the math.

Pluspunten:

The good: First, TherapyNotes has outstanding customer service. The staff is friendly, knowledgeable, and able to troubleshoot issues within minutes after I've wrestled for hours trying to figure out what I'm doing wrong. Secondly, ease of billing. I have been with this service since 2015 and I've tried about four other EHR products, but I keep coming back to TN because of the ease of billing. All you have to do is input the client's insurance information and once you complete a note, you just press a button and the claim is sent out. With other EHRs, I still had to fill out my own claim forms, which I didn't know how to do. Because TN makes it so simple, I have decided to stay with them. Getting paid is pretty important, so I suppose this would be the single greatest value for me as far as this software is concerned.

Minpunten:

The bad: They consistently refuse to provide the simplest of features requested by their users. I am intentionally using the word "refuse" because it is clearly a choice made by TN. I asked TN in September 2016 if they would EVER implement an electronic intake form. TN told me they were "working on it" and gave me an estimate of December 2016. It actually didn't happen until several months later, and when they finally revealed it, it was so disappointing. All they did was give us the ability to upload a form to the portal so a patient could download it, fill it out, and then upload it back. This means I still have to go through the time consuming task of manually typing everything the client wrote into the intake form on my end. When TN released this feature, they were so excited, as if it were the most amazing feature they've ever rolled out, completely oblivious to the fact that this "feature" is not much different from me emailing my intake form to a client. Apparently TN thinks it's still 2003. Several users left comments on the announcement post telling TN this is NOT what we were waiting for. As of May 2020, we are still waiting. TN also doesn't have a mobile app, while most other EHRs do. As someone else stated, there is no two-way calendar integration. I'd also like to see a way for me to document supervision meetings with my interns. Right now I have to create a separate client account for each of my interns to keep track of supervision meetings.

Reactie TherapyNotes

2 jaar geleden

Thank you for the review, Jennifer. We have a team of full-time developers working on TherapyNotes, and we are adding new features and improvements as quickly as we can, and the portal has been of significant priority. In addition to the Patient Information Form, we recently released the Patient Contact Form, and more forms and portal features are in development now. It is certainly not a matter of us refusing to add features, it's just a matter of getting to everything we want to accomplish.

Micheal Frances
Owner and Psychotherapist in VS
Geestelijke gezondheidszorg, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Overwogen alternatieven:

Therapynotes is true to the promises it makes to customers

5,0 3 jaar geleden

Pluspunten:

I run a small practice and I do most of my own billing, scheduling and of course documentation of my client's progress. This program is comprehensive and easy to use. What really makes this company better than the others in the field is their customer service. Plainly speaking the other companies I've tried offered little or no useable customer service, which resulted in my getting "stuck" on how to use their systems - and having to wait several hours or even days to get an answer on how to use a particular feature.

Minpunten:

Compared to other programs I have used, Therapynotes just doesn't have things I dislike.

Mary
Director of Clinical Acumen in VS
Geestelijke gezondheidszorg, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Best EHR for Mental Health Practices

5,0 3 jaar geleden

Opmerkingen: Please see below...

Pluspunten:

I love the overall professional presentation of the software. It is clear that Therapy Notes values this and that they work hard to not compromise this. It plays out in the way that they will take their time to carefully design and implement new features and the existing ones are relevant and well thought out. It is evident that they are concerned most with ethics and best practice in the mental healthcare field and not in pleasing everyone because designing a database is not in most clinician's wheelhouse. They have a big job with what they do and this clinician appreciates how they are doing it and the fruits of their labor.

Minpunten:

I do wish the portal could be a little more robust but again, this is something that I know they are working on and there are details that they are considering that are out of my scope.

Reactie TherapyNotes

3 jaar geleden

Thanks for the great review! Yep, we continue to add functionality to the portal. Stay tuned to our blog for updates.