Less Annoying CRM reviews

Exactly as the name promises

Opmerkingen: Very positive in all respects once we get to understand that we're having to accept some compromises in return for affordability and user friendliness.

Pluspunten:

It is easy, simple, and just plain works. Sure the feature set is limited, but the price is very very affordable and what it does is easy to understand, use, and benefit from.

Minpunten:

More sophistication would be great, but I get it. Most of us don't use all the features in other CRM systems, and the add-on costs and complications are appalling. Less Annoying is a great compromise and we're very happy.

They are truly Less Annoying in every way!

Opmerkingen: They are amazing and I can't recommend them enough. I feel like we tried so many options prior to Less Annoying and they were exactly what we needed.

Pluspunten:

Whatever ways you've found CRM's to be annoying, they are not. Very responsive, helpful and friendly customer service. Unlimited customization of the database to fit our use. And with all the flexibility we have also leveraged the customization to help us with the project management side of our needs.

Minpunten:

You can't bulk update contacts, so have to occasionally go through a merge contacts that get duplicated.

100% What it says on the label

Opmerkingen: We're very satisfied with Less Annoying CRM. We have a very small sales team and I think it fits perfectly because it's priced a lot lower than most CRMs, it was easy to set up, but at the same time it still has 95% of the features we wanted. It's saved our sales team maybe adozen hours each week from having to do everything manually, and it's contributed to our revenue from that side thanks to everything now being logged and done in a more systematic way.

Pluspunten:

It's a much simpler CRM solution than some of the other well-known ones out there. This meant that its setup took far less than it would've to set up a more complex CRM. But it also manages to maintain an impressive set of features lke automated workflows, email sequences, custom properties, etc.

Minpunten:

It might be a problem if you're planning to quickly expand your sales team. It's only really designed for SMBs and small sales teams so you'd probably have to move over to a different tool once you're past a certain scale.

Fantastic CRM to Get Your Business measuring Something

Opmerkingen: I have used many crm's from the old days of ACT to today's version of Saleforce and even Sugar CRM. All of them are good in their own unique ways. The huge value of Less Annoying CRM its ease of use and value as an efficient contact management tool while providing good reporting tools. Since it is so easy to use and learn minimal training time is required to learn it so it really easy Less Annoying. Since it integrates so well with gmail and google calendar there is no need to have multiple calendars going. It is a good place to share calendars as well. For the money - it is a great solution and very easy to buy use and get support with. The couple of times when I have required support, it is very simple to speak with someone or get video's backfrom Less Annoying CRM support showing how to do virtually anythin that can be done.

Pluspunten:

Simple - Ease of Use - Training - Email integration - Support all well done.

Minpunten:

Not great at setting up my templates for importing- It will not save any templates. If you want the CRM to do any of the steps of the sales process then this is not the software for you. It is more of an advanced contact manager vs a true CRM. For the price, there are many more full CRM options out there featured

Absolute best small business CRM

Opmerkingen: I am pleased with the complete package of the software, the training videos, customer service and pricing. You provide a big bang for the cost.

Pluspunten:

The CRM lives up to its name. It is less annoying! I’ve seen very expensive CRM systems that are so difficult to use that they don’t get used and therefore is not an effective tool.

Minpunten:

I would like to have the email integration more seamless and have an easier way to capture text message communication with the contact manager.

The Best Small Business CRM - So Easy To Use!

Opmerkingen: I have tried many CRMs and they are often overally complex for small businesses who need fundamental features. The other CRMs tend to cater to larger and enterprise companies that have very special needs. These CRMs really need a programer to set them up. LACRM was easy for me to setup myself. I was using it in minutes after subscribing.

Pluspunten:

The task features and pipeline features are really great. The LACRM makes staying organized and prioritizing critical tasks easy and effective.

Minpunten:

I wish it connected in a more direct way with my emails. I use Office 365 Outlook and connecting them is not ideal, but it can be done.

Excellent tool for start ups, growing business

Opmerkingen: It was a relief finding a company geared toward small companies looking to organize and maintain key data, without feeling like wearing shoes 2 sizes too large, which is what a lot of CRM software rigidly imposes with their design. Yes, if we get 20M customers in a year or so, we'll have to change, but for now, it's perfect.

Pluspunten:

Excellent features, ease to understand, very easy to customize (eg lead sources, many small items, which are fixed in other CRM systems, such as calendar, better email integration, outstanding videos, local resources, and we can actually discuss the CRM with actual live humans!)

Minpunten:

LACRM is much smaller than some of the bloated billion dollar outfits; there are some missing integrations with billing systems, and there's no sports arena named after them. (smile)

Easy to use for a novice.

Opmerkingen: Excellent

Pluspunten:

Easy to use, simple , effective and has totally organized my small business.

Minpunten:

No negative experiences .I cannot complain as the tech team set everything up as I wanted.And I have not needed them since then.Simples

Easy to use

Opmerkingen: Happy with the simplicity and confident I have access to email threads etc. should I need to refer back.

Pluspunten:

keeps track of all email communication, contact details and background information for clients plus reminder dates for things I need to do which ping up on my workspace and stay there until the item has been done, gives me peace of mind I don't miss anything important

Minpunten:

Haven't used it for lead generation or anything other than communications so can't really say

User-friendly and affordable CRM

Pluspunten:

It is very easy to use. You don't even have to learn it as the layout is so intuitive. Its monthly price is very affordable for a small company too.

Minpunten:

We integrate MailChimp with Less Annoying to send emails and this integration is bit of headache.

EXCELLENT CRM PLATFORM with TOP SHELF SUPPORT

Opmerkingen: We are extremely pleased with this system. It helped our company achieve professional CRM functionality without major expense or long term contractual obligation

Pluspunten:

LACRM does exactly what we need without a complicated training curve or major customization. The Customer support team is fantastic. They are friendly, knowledgeable and responsive when the need for consultation arises. A very professional CSR team that understands their Clients needs and steps up to technical challenges.

Minpunten:

I would like to see a better style home page with graphic interface with optional widget type display options and/or ability to see our Company Logo or Brand on the Home page

Why Cant All Software Be Like This?

Opmerkingen: SMOOTH. Every time I ran into a glitch, something I didn't understand how to do, someone answered the phone DIRECTLY and immediately, answered the question, and I was able to get back to what I was doing in record time (NOT the usual 10 minutes on HOLD and then 25 minutes while they figured it out or another 10 while they passed me to someone else). THIS IS THE HIDDEN GEM of this product -- the incredible customer support.

Pluspunten:

So easy to maneuver around, from creating a company entry to adding contacts to that company, then entering it to the pipeline, very streamlined and completely intuitive. Even customizing some of our particular fields and inputs was surprisingly simple to do. Amazing.

Minpunten:

That there was no function yet to accept an upload/transfer of my existing pipeline records .csv

Perfect for the SMB!

Opmerkingen: Moving from excel to properly track my contacts and interaction with them

Pluspunten:

This tool has everything you need in a small business from with nothing you don't need. I already have systems in place for quoting and invoicing so I don't need those features in a CRM. This system makes it easy to track contacts and your interactions with them. I love that this system is web based making it completely cross platform and ensuring I can run it on Linux. I highly recommend any SMB give this a try

Minpunten:

I have not found any issues with this product yet

Loving LACRM

Opmerkingen: I'm more engaged with LACRM after a short time, than I have been with ACT! for years!
The service is fantastic. Even in another country, the response time is quick, and the option is always there for a call.

Pluspunten:

Having been an ACT! user for years, I love how uncluttered LACRM is.

Minpunten:

The only thing I miss is an easy way to capture emails I receive. It's a small thing in the scheme of things, though.

Used CRM programs for 20 years

Opmerkingen: It works well for my use.

Pluspunten:

I've been using LACRM for over 2 years now. My company is just me...no employees...just me. So I was looking for a simple method to keep track of client data and a calendar that syncs with Google. LACRM checked most of my boxes and for the price per month I could live without certain features. Once I subscribed and began using the CRM I wanted to be able to color code events. I brought this to their attention and I was met with immediate response. At first, it was 'it won't do that' and maybe we could add that in the future. After a few follow-up emails with LACRM Customer Service (who are UH-MAY-ZING, BTW) they finally added the feature I wanted. However, they actually kicked it up several notches by also adding the ability to set up reoccuring events and also duplicate events. Plus, I can also quickly 'Sync' with Google and go to calendar settings directly from the calendar. Really great for me.

Minpunten:

Now the CRM is almost perfect. Once thing I would love to see now is a search feature. For example, some Events (appointments) don't necessarily relate to a Contact in the CRM. I may have an appointment (Event), entered it into the CRM but the client was not interested, therefore no need to enter them into the CRM. But in a year or future date I may want to search for an Event (Appointment) I had previously. So if there was a calendar search feature I could locate the event when I enter a key word within any of the fields. Also, it would be nice to have the LACRM set up with a Mobile App. The LACRM is perfectly named. It is simple to use, robust enough for my use and certainly NOT Annoying. :)

Agency Heartbeat

Opmerkingen: LACRM keeps me organized. They have upgraded and redesigned and such, yet I've never lost a contact -- everything is still there all the way back to my very first contacts. I have never experienced a "down" time -- it's always available. Though I've tried other software, LACRM has earned my trust and "trust" is everything!! I am confident in their knowledge which allows me to be confident in mine.

Pluspunten:

LACRM is a part of my daily life; I use it multiple times hourly throughout my entire work week. I've been with them since 2013 and every note I've ever entered about my clients throughout the years is still right there at my fingertips: Birthdays, anniversaries, all past cruises, their personal information, preferred packages and upgrades, everything! LACRM makes it easy to ensure my clients feel special and well-looked after. With their program providing everything I need, I look real good in my client's eyes. Many times cruise guests are surprised to find I have hundreds of clients on board -- they exclaim, "I thought I was your only customer". It's easy to give them that, "only customer" feeling when everything is right in front of you at LACRM. There are many features I use to benefit my clients but, top of my favroites list is something for myself -- I enjoy their superb customer service. Anytime I didn't know how to do something or didn't understand it, they would quickly come to my rescue (even outside of their regular office hours!) and explain on my level to get me up and running again. They also follow-up with me to make sure it still works well for me. They definitely go the extra mile with a friendliness that doesn't feel or sound forced. They are ... just right!!

Minpunten:

There is nothing about the software itself. However, I do not like that I have not taken full advantage of everything they have to offer. Originally when there was no phone integration (to my knowledge), I went elsewhere for phones and, especially, recorded lines (recordings have saved my bacon numerous times). When I learned of companies providing integration to LACRM or that have integration potential, I was already so entrenched in the first company I started with until I didn't make time to investigate any of the others. So, although there is nothing I like least about the software, there are things I could improve about my way of doing business. Being too busy to read/learn and make full use of all features is a shame.

Air Traffic Control for Your Business. It's the DASHBOARD for sure

Opmerkingen: There are many but LACRM is a MUST for any business. I don't understand people who push back when I suggest they implement it. I have something happen now THREE times with different clients, and here is where LACRM has an opportunity to be creative in their marketing. Video is needed for potential employees of companies who DO NOT WANT TO BE HELD ACCOUNTABLE for their activities. I get pushback often from people who are offended that they have to enter data other than contact, into the platform. In other words, they don't want to be held accountable or document their activities. Garbage in equals garbage out.

Pluspunten:

LACRM is powerful and easy to navigate. It's flexible too. One can use it for simple contact management, and that's fine, but when all the different modules are set up, this platform is the heartbeat of a business. The platform can easily be misunderstood, and I would imagine most users don't understand the full impact it can make in their activities. The "system" allows you to anticipate what's coming or not based on the activity entered.

Minpunten:

Integration with a current system all depends if a company has its current system documented and understood by all. I provide consulting for companies interested in LACRM (that's one of my businesses). The LACRM part of implementation is seamless. I do have a few other issues. Mail handling is a problem, and I am not pleased with the responses from the team. I've used other CRMs that have the mail built into the platform and that makes for a more confident capture of needed data.

The Perfect System for Us

Opmerkingen: We absolutely love LACRM. The program meets our needs, but a product is only as good as the people who support it and this, is where LACRM excels. I don't think there is a customer service department better than LACRM. They are quick to respond to us. If they say they are going to get an answer, they'll get an answer and get right back to us. They are incredibly patient, eager to help and cheerful. They speak easy-to-understand English. When I talk with them about a problem, I feel like I'm their only client and they have all the time in the world to help me. Their client support team means the world to us and that's one of the primary reasons we won't ever change.

Pluspunten:

What we loved most about LACRM is how easy it was to learn and how easy it is to use. No one in our office is highly technical, so we needed a program that people could understand quickly, was intuitive and allowed us to be up and running quickly. LACRM has exceeded our expectations. We can train new employees on the system and it doesn't take them long to become proficient. My staff LOVES LACRM.

Minpunten:

It doesn't have all the advanced bells and whistles that some of the other programs have but, honestly, I'm not sure we really need them. As a database software to manage our client database and prospects, LACRM meets our needs. Too many features and I'm not sure we need them, and I like the idea of paying only for what I need. The price we pay is extremely fair and reasonable and affordable.

A common sense, elegant CRM

Opmerkingen: As a one-person business owner, I was delighted by how quickly I was able to use Less Annoying CRM. It's the kind of software that's so well-designed you think it's too simple. Don't be deceived. It is a powerful software that you can go deeper and deeper into, but there aren't weird tools and menus nor bloated features that visibly get in the way of its basic strengths and functionality. A great example of the designers' common sense is that they didn't create a mobile app just because it's the "cool" thing to do. Their responsive website works like an app on your phone just as it is.

Pluspunten:

I was using it effectively within a day, and continued to add contacts and learn features as I went along. Within one month, I couldn't imagine working without it. I had a couple initial questions as I started and was assisted immediately by Less Annoying staff.

Minpunten:

The pipeline feature was harder to understand, but in the end, I didn't need it.

BEST TASK, PROJECT MGMT & CLIENT CRM THAT YOU ARE NOT USING!

Opmerkingen: No learning curve, so my team dug right in = Productivity.
The team loves it = Means they use it = Tasks and Events are getting handled more effectively.
Using the CRM part to keep track of all clients, reps, and vendors = all in one place = gained efficiency.
Easy to CC emails and PDF's, other Docs right into client and reps files and immediately create quick tasks or events for follow-up = Nothing is falling through the cracks.
Every day, the agenda is emailed to each user = Your task list for the day.
Calendar feature is very dynamic. The only thing this CRM doesn't do is my laundry, seriously!

Pluspunten:

It's crazy how many apps there are that do the same thing, and I've tried about 20 in this category. I LOVE this CRM! LACRM BEST PRACTICES: 1. Intuitive & Ease of Use = NO, I mean NO learning curve! 2. Exciting to use b/c I don't feel bogged down with 100 features to stare at that I don't need. 3. Free 30 Days. The least expensive app on the market. GREAT for individual entrepreneurs, small biz to med biz that aren't looking for a million features. If you are the kind of biz or management that wants your ppl to spend 60 days learning, then 2 hours a day using instead of doing their job b/c you're so tied up in being a manager -- go to something else, you won't like this. And tell your co-workers I feel sorry for them! Personally, we love it that this is mastered under 20 minutes, and we keep it up on the destops all day -- avail when we need it --but not a slave to it (looking at you Infusionsoft and Sales Force!)

Minpunten:

Their strength is the only reason to go 4 stars here. But let's be clear -- it's all about perspective. There are a couple things I wish the task list would do, but in speaking with LACRM, they said they are rolling them out soon. (Can't beat the customer service - damn these people are friendly! I wish my family were this nice, LOL.) I'm begging them to white label the product -- my sales reps could sell it like crazy!

Easiest Program You Will Ever Use

Opmerkingen: I just set up a SECOND LACRM account to be dedicated to a Special Project and not associated with our regular operation. It is a very affordable and efficient way to handle a special project. the learning curve is s short for new users, my Team was up to speed on day ONE.

Pluspunten:

It is so customizable. It is also very, very dynamic. The tutorials are great and the Customer Service is unbelievable. It is like having your own private LACRM helper next to you at your desk. I have been a user for about 4 years and I thought in the beginning that they could not possibly keep up the lebvel of Customr support...but it only gets better!

Minpunten:

I really, really wish there was a pre-export filter for things like 'do not mail' and do not email' that could e assigned to contacts at set-up or after. I created a work-around to filter after export, though.

LACRM - FANTASTIC

Pluspunten:

Everything about this CRM is exactly as they say LESS ANNOYING. I have used a few CRM's in the past and the ease of the contact management, linking emails to contacts, reminders and calendar events on LACRM leaves a lot of these others behind.

Minpunten:

The only con i have is that i cannot link my contacts directly to my Apple devices but that will not hinder me in using this CRM as it is THAT good.

Affordable and easy to use

Opmerkingen: Their customer service is TOP NOTCH. They are fast to respond and understand any issues. I rarely need to contact them, but when I do, they are always quick to help and resolve any issues or questions.

Pluspunten:

This CRM is easy to use and easy to customize to meet our unique needs. When a customer calls it's easy to pull up their profile and see the whole picture on one page. We are able to handle customer requests and calls much faster now that we see their information in a better way. The sort functions also helps us better analyze buying habits and overall sales trends.

Minpunten:

Although it's possible to add more than one email address per customer, when exporting a group of customers, it is not easy to grab that second email address to add to an email list or import into an email system. The second email address does not have it's own column, it is instead incorporated with the first email address called "All Email Addresses" and separated with a comma.

User Friendly

Opmerkingen: Organization is a big one for me, it helps me to keep on top of tasks. Documentation for each client is also important. We are a very busy office, so being able to make notes in client files helps me to remember what discussion were had and what was expected of me. I love the email function, probably my favorite thing.

Pluspunten:

Product is very easy to use and allows me to keep track of what transactions I have completed, conversations I have had, and I can set tasks to keep me on top of things. I also really like the feature that allows me to send emails directly from CRM and they are saved right in CRM. This way when a client calls, I or anyone in the office can just pull them up in CRM and know what was discussed without having to look in a bunch of different places.

Minpunten:

No Not really. It is pretty functional for the most part. I would like to be able to search by policy number but realize that is not possible.

Great Product by a Great Company

Opmerkingen: Pleased with all aspects of the company

Pluspunten:

Customer support , friendly to deal with good and consistent price , software works with ease never have problems with access or connection good infrastructure. Get the feeling the company cares about its clients no matter what size they are .

Minpunten:

There is nothing to dislike about this product highly recommended.