Beoordeeld op 20-4-2018
I love using Finance Express because it's an all around stable product.
Opmerkingen: Overall product is very efficient and user friendly, which helps me navigate my day smoothly..
Finance Express is very user friendly and easy to navigate through daily.
You enter your inventory and manage it. You can enter all your costs and input all the information on the vehicle to be integrated throughout the system. So when you're working a car deal everything you need will be there to make your deal without going from screen to screen. Plus, you can have all your inventory exported over to your website and other internet advertisement. It's a win win situation to have,
Minpunten: Actually, I don't have anything to say about what's wrong with the system. There system has come a long way and they've worked out most of the kinks of the overall system. I guess the only thing I can say is that sometimes (not often), when they're busy (customer support), it's hard to get ahold of someone.
Beoordeeld op 16-7-2019
Great Software for Auto Finance Companies
Pluspunten: Since I started with this company FEX has been my daily companion. It is really easy to learn and it becomes organic when you use so much. If it wasn't for IDM's that seems to be taking over the old platform I would keep using it forever for this job.
Minpunten: When it has issues it's so bad and it affects my business really bad. But now at least we have access to a website that gives up updates on how long would it take to get it fixed.
Beoordeeld op 2-5-2018
Good but only when working properly
Pluspunten: Easy to navigate once the learning curve is over. Great for car dealerships but it would be better if a parts or service module could be added
Minpunten: Customer support is ALMOST non existent. They answer quickly but always say, "we are working on it" or "I've escalated this issue to the tech team" yet nothing every gets done. I'm talking at least weeks if not months before simple tasks can be completed.
Beoordeeld op 14-8-2018
Very easy to structure
Pluspunten: Simple way to structure deals, great for entry level independents.
Minpunten: Difficult to add new documents and upload them.
Beoordeeld op 31-8-2019
Complete rip off
Opmerkingen: Finance express used to be a good product. But since it was bought out, it has gone downhill. System goes down a lot. It is cloud based and takes a very long time for them to ever get it back up. They're excuse is always the same blaming it on their server, "amazon" It's very expensive and you can get a better bang for your buck with other companies like Frazier and Wayne Reeves. I would have switched a long time ago but I have so much data in this system that it is hard to finally pull the plug on this but soon I will do so.
Pluspunten: Their reports and BHPH functions are very good
Minpunten: System goes down a lot. Customer support is very poor
Beoordeeld op 11-5-2016
Finance Express was great until..........
it was bought out by Dealer Socket. FEX DMS is an online or cloud based DMS so you have no backup if it goes down. Almost no downtime before the sale but now there have been many many times for hours on end with nothing. Can't take payments, sell cars or lookup inventory, nothing. When it happens you are dead in the water and costs us thousands of dollars. I have employees sitting there writing out receipts for people hoping they are paying what they are supposed to. The collections department literally can't do anything. Calls to "customer service" after loooong periods of time on hold go something like this. "I'm sorry but the best I can do is email you when the system is back up" "I don't know how long it will be down, they are doing everything they can". Absolutely no partial credit on the next bill. Also this DMS is not cheap. My bill last month was over $1200.00
There are always things that get changed overnight with no warning. Things don't work right and you have to figure it out which is a huge waste of time. Our website integration hasn't been uploading correctly and many other small, pain in the ... things.
We switched to finance express in 2008 when they were still new and cared about service. I am currently looking for a different DMS.
Beoordeeld op 21-7-2019
Great for bhph
Pluspunten: Buy here pay her very simple to setup and use.
Minpunten: Not great for structuring deal and pushing to dealertrack or route one.