Bookeo reviews

Book Anytime

Opmerkingen: Very happy with what I need it for, plus they have wonderful customer service.

Pluspunten:

The ease of set up & use. I can charge clients online without wasting time after the session.

Minpunten:

To have more tools available the price increase is too high

I like it, but could use a few tweaks.

Opmerkingen: Customer service is great if you have an issue, problem or don't understand something with setting up or how something works, but as for suggestions or feedback, basically go around what your asking, suggesting, copy and paste a link or tell you it is what it is in a nice way in email.

Pluspunten:

Great for barbers, Clean and simple interface. Category dropdowns, next pages - no constant scrolling, Addition feature (to add add-ons with a service vs combos), Terms and Service included in Emails. The automatic booking cancellation, thank you message, Website integration

Minpunten:

Does not work with service duration times, just intervals without a 45min time., No Sms Confirmation for Clients, Can not add additional wording to Reminders, Unable to check on multiple devices at the same time, Payment option choices not by Merchant.

Very upset

Pluspunten:

Easy to use. No customer service when you need it

Minpunten:

Cancelled many months ago only to find out that I was still being charged. When questioned about it they stated that it was cancelled 3 days prior. I did nothing 3 days ago. Today is when I noticed the charges. LIES

Do not solely rely on bookeo

Opmerkingen: I'm deeply concerned and frustrated by my ongoing experience with Bookeo.com. For the past two weeks, I've been grappling with what appears to be a compromised account. Despite my efforts to communicate my concerns, Bookeo has not provided adequate support, and there is no customer service number to reach them.This situation has not only affected me but also risks defrauding others in my name. I urge caution and advise against using Bookeo as an online booking platform until they can ensure better security and responsive customer support.Account security is a vital aspect of any online service, and the lack of a customer service channel is a significant shortcoming. My hope is that Bookeo takes these concerns seriously and takes immediate steps to rectify these issues. Let's ensure our online experiences are safe and reliable.

Pluspunten:

Bilinguisme and the price was pretty good

Minpunten:

UI in the back end is very old looking and makes you feel like you stepped back in time

Customer Service!

Opmerkingen: I especially want to thank [sensitive content hidden] . Please recognize her for all her efforts.

Pluspunten:

Every time I have a question, I get a detailed response to my question along with more details for potential steps I could take.

Minpunten:

I feel the tutorials could be more detailed and perhaps in video form.

Very happy customer for over a year!

Opmerkingen: I did a lot of research on different options. Bookeo by far is the best option. Other reservation companies want you to use their credit card processing system, or they want to design everything for you, rather than giving you control, or they make information hard to find without sitting through a demo and a hard sell. I love being able to use my own external apps and I appreciate being able to log in and make changes whenever I need to.

Pluspunten:

1. Functionality. The Bookeo software allows me to customize so many aspects of my reservation system, including pricing, special pricing, discounts, customer communication, discounts, calendar syncing, website integration, and so much more. Whenever I have something new I want to add or change, I find that Bookeo has an option for it, and it is easy to find and add. 2. Ease of use. I set up my booking system on my own and found that it was easy to learn and use. 3. Aesthetics. I embedded the booking platform into my website. It is a seamless experience for my customers and it looks clean and professional 4. Integration with other apps. I sync my Gmail and Square with Bookeo and it works amazing. It makes my life so much easier!

Minpunten:

Nothing! Everything has worked great for me so far.

Very basic and no desire to improve

Opmerkingen: I thought it was going to solve problems, but it created a lot of new problems. We are actively looking for an alternative, but there are very few booking systems that do what we need.

Pluspunten:

The ability for clients to book and choose whether to pay now, or pay via invoice was the reason we chose Bookeo, alongside the Xero integration

Minpunten:

You can only send a booking confirmation to ONE person - not a team of people. It doesn't integrate well with Zoom. It doesn't allow you to see what was sent to a customer. The support team are not remotely interested in raising improvement requests for their software. Support is average at best.

Best software until, Vest value, Best Support

Opmerkingen: SIMPLE, cheap, best support, Bookeo is really a software I love to use. I like the fact the Team wants to keep a light and simple line, which is really the way.

Pluspunten:

Bookeo, really guys I love you, best product, best support ! They are always quick to reply and help you find a solution.

Minpunten:

Some options in the display could be improve like for the courses, Email automatization for teachers, some API.

Not created for National business (NOT timezone friendly)

Opmerkingen: Email support seemed fast at first but got slower when I had an emergency (custom fields disappearing/errors). I liked the ease of use and unlimited custom fields, having both a booking and customer info in one system.

Pluspunten:

It makes setting up group classes very easy and you can have custom questions for each customer and/or specific classes.

Minpunten:

No way to auto-populate timezones which caused much confusion for customers and missed classes. Integration with Google calendar but not customizable, doesn't allow for Google calendar notifications. Custom fields errored so I couldn't make necessary fields required, fields disappeared over a weekend, booking fields didn't show for the customer. Doesn't feel like a reliable fit. No custom developement available. If it doesn't fit everything you want right now, this is not the product for you.

Happy Customer

Pluspunten:

I like that Bookeo is easy for the customers to make a booking. I like not having to waste time answering calls and emails. Through word of mouth customers have shared my website and booked without any interaction. Sales without the work - is there anything better? I have butchered the system to create a booking service for an Airport Shuttle service. That this is possible is impressive. It then allows me to download reports so that I can then create runsheets for drivers- through excel and creating rules and formulas, this is quite quick.Its relatively inexpensive and easy to learn.Integrates well with Xero

Minpunten:

There could be more features.... but this would cost more money. Changes to the booking system requiring a password. This has now been changed due to feedback.

Decent software that could offer more features

Opmerkingen: Overall it’s fairly good software, but there is always room for improvement.

Pluspunten:

This software has several options that can benefit our industry (escape rooms) such as offering multiple booking options.

Minpunten:

We have some unique situations that could use some more options for booking purposes such as applying promos to only certain groups of people.

Great Customer Service

Pluspunten:

I am always impressed with the speed at which I get my questions answered. The answers are thorough and obviously come from people who know the product intimately.

Minpunten:

At times, I find the product hard to use. Bookeo is used for so many types of reservation style businesses, that sometimes I feel I need to compromise when trying to fit it into our escape room business. The reporting function of Bookeo could be better. Bookeo limits the date range on their reports to some pretty small time periods forcing me to request multiple reports when one would do.

Poor Experience with Bookeo

Opmerkingen: I was a customer of Bookeo for about two months. During that time, I received horrible customer service. They would only answer questions via email. When they did return an email, your questions was never fully addressed. They claim the software is easy to set-up, it is not. Since they will not talk to you on the phone you are forced into paying hundreds of dollars for their set up service. If it is that hard to establish a new relationship with Bookeo, I sure wasn't willing to become dependent on their software just to receive the same treatment in the coming years. Canceling my subscription was a great decision and I found a much better product that is more flexible.

Pluspunten:

it looked professional on the surface

Minpunten:

customer support

Excellent Customer Service

Opmerkingen: Mainly positive and the customer service is unparalleled.

Pluspunten:

I love that when I have an issue Customer Service responds very quickly and my issues always get resolved in a timely manner

Minpunten:

It can be difficult to change a schedule if there are future bookings. For example when we go to or from daylight savings time it's a real chore to change tour times.

Great helpful staff

Opmerkingen: Great couldn't wish for better

Pluspunten:

Easy to use and if there's anything I can't undertsnd I can get prompt and efficient help from Bookeo

Minpunten:

Sometimes it's a bit complicated but in view of how much there is to set there is nothing that can be done to solve this

Happy customer for more than the 6 years

Pluspunten:

We are super happy and satisfied with Bookeo and we believe we won't stop using it. Super easy to use, customize, reliable and affordable!

Minpunten:

The only thing we would change is reducing the booking numbers from 14 digits to at least 10 digits.

Beginner Booking Software

Opmerkingen: Bookeo allowed us to start taking bookings almost immediately after launching our business. It was great at the time, but we ultimately had to switch services due to lack of the features we needed.

Pluspunten:

Bookeo is super easy to use! My entire staff picked it up very quickly! Everything is displayed in an intuitive way making it difficult to make mistakes when preparing for your day of bookings.

Minpunten:

Features are limited-- if you have non-standard booking situations, this product is not for you. Resource sharing between items is not possible.

It can be your solution

Opmerkingen: As other users of booking software agreed, bookeo does not have the nicest looking system, however the value for money is amazing. For counties were the payment gateways don´t take out your profit (I mean they are very expensive and you get charged to get your money on your local bank), bookeo is the best option to organize your tour company and give a professional service to your customer.

Pluspunten:

Excellent value of money. Lots of bookings for cheap. Lots of functionalities for middle and big companies. Multi language Multi currency

Minpunten:

Old fashoned look Not individual buttoms to integrate into your webpage Not conected with latin american gateways

I use Bookeo for trail ride bookings for my horse riding tours

Opmerkingen: It saves me a great deal of time making bookings, as customers can do this themselves. Having a payment facility is great as I have a lot fewer "no shows" as patrons have paid for the experience in advance. My customers like it because they don't have to wait for me to answer an email or return a phone call.

Pluspunten:

This is my first experience using a booking system for my horse riding business. The customer support is first class. My questions are answered promptly, fully, professionally and I have never been made to feel that I am asking the obvious although I think that has often been the case.

Minpunten:

I have just started using the software, and have not found anything to dislike so far. As this is my first experience with booking software, I have nothing to compare it with.

Support is incredible! Whenever I need tech help, you're quick to respond and serve.

Pluspunten:

It's very easy to use, reliable, and the support has been outstanding for me. They offer a lot of flexibility and tools, and they seem to keep adding more.

Minpunten:

I have no cons at this time. There have been a few bugs, but they were caused my conflicts with other tools and Bookeo was quick to help me fix them.

Great service, backed by great service.

Pluspunten:

Flexible, intuitive, and useful. Their support staff is prompt and helpful, with incredible service.

Minpunten:

Occasional need to write the support team, due to various intricacies (for example, certain activities that get booked have to be categorized in certain ways in order for the software to understand how to act).

I have had only a small amount of trouble, and anytime I think I am stuck Customer Support fixes it.

Opmerkingen: I love Bookeo Customer Support. They have fixed everything I have had trouble with, they do it quickly and in a friendly manner. They are unbelievably helpful.

Pluspunten:

Ease of use

Used bookeo since 2013

Pluspunten:

Ease of use. The calendar access is very simple. The price is competitive. They are always upgraded their software.

Minpunten:

Looks a little outdated, could use some polish to modernize the user interface for customers.

Excellent Customer Service!

Opmerkingen: My experience has been very positive and I would highly recommend it to any business that needs to obtain more business on line. For the amount of money u pay monthly you get a lot of services and benefits!!

Pluspunten:

The technical support has been extremely helpful. I was skeptical at first because they do not provide live support but after getting the replies back when I needed help I feel totally different. Each time I needed technical support or help both their reps were very responsive and made sure I got what I needed. They always got back to me by email wishing 20-30 minutes which I found to be pretty quick.

Minpunten:

It was a little confusing at first trying to understand all of the terminology. However after playing with it a lot I got used to it.

very good sheduling system

Pluspunten:

easy to navigate. easy to implement. sends automatic appointment notifications and reminders. help desk is very responsive

Minpunten:

could use more features like ability to set up group meetings setting up cancellation policy is confusing