Bookeo reviews

Book Anytime

Opmerkingen: Very happy with what I need it for, plus they have wonderful customer service.

Pluspunten:

The ease of set up & use. I can charge clients online without wasting time after the session.

Minpunten:

To have more tools available the price increase is too high

I like it, but could use a few tweaks.

Opmerkingen: Customer service is great if you have an issue, problem or don't understand something with setting up or how something works, but as for suggestions or feedback, basically go around what your asking, suggesting, copy and paste a link or tell you it is what it is in a nice way in email.

Pluspunten:

Great for barbers, Clean and simple interface. Category dropdowns, next pages - no constant scrolling, Addition feature (to add add-ons with a service vs combos), Terms and Service included in Emails. The automatic booking cancellation, thank you message, Website integration

Minpunten:

Does not work with service duration times, just intervals without a 45min time., No Sms Confirmation for Clients, Can not add additional wording to Reminders, Unable to check on multiple devices at the same time, Payment option choices not by Merchant.

Bookeo review by Jen

Pluspunten:

The product looked great and was easy to use from a customer perspective. Openings were clearly shown and paying for the booking was easy. I got an email confirmation and receipt.

Minpunten:

I actually used Bookeo to purchase a ticket myself before using it for my own business. The product went from easy to use to not at all easy. The customer service department is of little help and it really put a negative spin on my experience.

Very basic and no desire to improve

Opmerkingen: I thought it was going to solve problems, but it created a lot of new problems. We are actively looking for an alternative, but there are very few booking systems that do what we need.

Pluspunten:

The ability for clients to book and choose whether to pay now, or pay via invoice was the reason we chose Bookeo, alongside the Xero integration

Minpunten:

You can only send a booking confirmation to ONE person - not a team of people. It doesn't integrate well with Zoom. It doesn't allow you to see what was sent to a customer. The support team are not remotely interested in raising improvement requests for their software. Support is average at best.

Excellent Customer Service

Opmerkingen: Mainly positive and the customer service is unparalleled.

Pluspunten:

I love that when I have an issue Customer Service responds very quickly and my issues always get resolved in a timely manner

Minpunten:

It can be difficult to change a schedule if there are future bookings. For example when we go to or from daylight savings time it's a real chore to change tour times.

Very happy customer for over a year!

Opmerkingen: I did a lot of research on different options. Bookeo by far is the best option. Other reservation companies want you to use their credit card processing system, or they want to design everything for you, rather than giving you control, or they make information hard to find without sitting through a demo and a hard sell. I love being able to use my own external apps and I appreciate being able to log in and make changes whenever I need to.

Pluspunten:

1. Functionality. The Bookeo software allows me to customize so many aspects of my reservation system, including pricing, special pricing, discounts, customer communication, discounts, calendar syncing, website integration, and so much more. Whenever I have something new I want to add or change, I find that Bookeo has an option for it, and it is easy to find and add. 2. Ease of use. I set up my booking system on my own and found that it was easy to learn and use. 3. Aesthetics. I embedded the booking platform into my website. It is a seamless experience for my customers and it looks clean and professional 4. Integration with other apps. I sync my Gmail and Square with Bookeo and it works amazing. It makes my life so much easier!

Minpunten:

Nothing! Everything has worked great for me so far.

Best software until, Vest value, Best Support

Opmerkingen: SIMPLE, cheap, best support, Bookeo is really a software I love to use. I like the fact the Team wants to keep a light and simple line, which is really the way.

Pluspunten:

Bookeo, really guys I love you, best product, best support ! They are always quick to reply and help you find a solution.

Minpunten:

Some options in the display could be improve like for the courses, Email automatization for teachers, some API.

Not created for National business (NOT timezone friendly)

Opmerkingen: Email support seemed fast at first but got slower when I had an emergency (custom fields disappearing/errors). I liked the ease of use and unlimited custom fields, having both a booking and customer info in one system.

Pluspunten:

It makes setting up group classes very easy and you can have custom questions for each customer and/or specific classes.

Minpunten:

No way to auto-populate timezones which caused much confusion for customers and missed classes. Integration with Google calendar but not customizable, doesn't allow for Google calendar notifications. Custom fields errored so I couldn't make necessary fields required, fields disappeared over a weekend, booking fields didn't show for the customer. Doesn't feel like a reliable fit. No custom developement available. If it doesn't fit everything you want right now, this is not the product for you.

Perfect Booking Software for Aerial, Dance, or Fitness Studio

Opmerkingen: Bookeo has allowed us to create an online way for our students to book classes and pay with their credit card.

Pluspunten:

I manage an aerial silks studio and we needed a system that would allow us to book classes, private lessons, and events. The Bookeo System is inexpensive, connects to PayPal, super easy to set up, and allows for multiple instructors to access the system. Creating new one-off classes is easy as well as canceling classes. We can create memberships, punchcards, discounts, promo codes, and more. I tested several other systems before settling on Bookeo and haven't turned back. They are also very prompt with responses and continually update the system for improved functionality. The system can allow for bookings paid in advance or for cash payment on arrival.

Minpunten:

It's not the prettiest system on either the back end or the end users side, but it gets the job done. I do wish it would let people book more than one student at a time with a punch card at once (you can use a punchcard for other students but have to book each one separately). I also wish there was a way to bill or invoice students for missed classes so we could accept more bookings without payment required in advance. You can allow cash payments but if someone doesn't show there isn't an easy way to bill for missed classes.

Definitely the best Booking system on the Market

Opmerkingen: Almost perfect

Pluspunten:

Easy to use and deploy, fully customizable, EXCELLENT customer support. By far the best value on the Market.

Minpunten:

Maybe the design could be slightly improve. But appart from that, I'm still searching, ;-)

Decent software that could offer more features

Opmerkingen: Overall it’s fairly good software, but there is always room for improvement.

Pluspunten:

This software has several options that can benefit our industry (escape rooms) such as offering multiple booking options.

Minpunten:

We have some unique situations that could use some more options for booking purposes such as applying promos to only certain groups of people.

Bookeo is the Best

Opmerkingen: Previously we took all reservations for programs over the phone or email. Our programs are in high-demand and our schedule changes frequently. Often we would go through multiple rounds of back-and-forth with a customer before we were able to book their program, and tracking which requests came first was a nightmare. Bookeo has alleviated so much stress and work hours!

Pluspunten:

I love working with the Bookeo team! They have been incredibly attentive, always replying to help requests within 24 hours, and they usually go above and beyond to thoroughly explain processes that are confusing. I also like that we can capture guest information and sync bookeo to our mailchimp and google calendars!

Minpunten:

I wish I could assign more than one resource to a program or tour. We use a lot of resources to run our programs (staff, vehicles, equipment, etc.) and it would be nice to have bookeo track all of these resources.

Bookeo for Customer

Pluspunten:

The administrative side of bookeo is great! Very easy to navigate for our side. Everything is on a thin list, and it's easy to search for things.

Minpunten:

The customer side of bookeo is a little less clear. Customers will often select the wrong date.

Great helpful staff

Opmerkingen: Great couldn't wish for better

Pluspunten:

Easy to use and if there's anything I can't undertsnd I can get prompt and efficient help from Bookeo

Minpunten:

Sometimes it's a bit complicated but in view of how much there is to set there is nothing that can be done to solve this

Tim review

Opmerkingen: The best part about the service is the customer support, being able to email and getting back a response very quickly Without us having to schedule an appointment just to talk to somebody, has been the most positive thing for us. every time we email we have a response within 10 to 20 minutes.

Pluspunten:

Tech-support and ease of scheduling ................

Minpunten:

So far so good, not to much to complain about

A simple, but effective booking software

Opmerkingen: It was great and I loved it

Pluspunten:

I loved that the software was great at tracking changes made to bookings and seats

Minpunten:

It lacked functionality on a more sophisticated level, such as guests being able to edit their bookings on their end without representative help.

fabulous product and excellent cleint care

Opmerkingen: VERY pleased.

Pluspunten:

The support is awesome! The interface (sync) with my calendars and website is smooth. Easy to use.

Minpunten:

I wish there was some additional flexibility in the creation of the product listings.

Excellent service, functional, highly recommend!

Pluspunten:

The customer service is what tipped me over the line. I tried many softwares with similar features but this one was the most functional and excels with both front end visuals and back end user friendliness, and the customer management section is a super convenient bonus which will save me lots of time.

Minpunten:

It would be nice if this software also had a nice calendar view, but since it does everything else I need I decided to settle for the nice event view.

Ok

Pluspunten:

It lets you visualize your bookings and differentiates what's booked and what's available.

Minpunten:

Could be much easier to use and better to look at. For the cost, it just doesn't seem worth it.

Average Booking Software

Pluspunten:

The userface was attractive and kept our online bookings in line

Minpunten:

the cost was a little high for the service provided. Lack of customer support

Excellent so far!

Pluspunten:

Brilliant and easy to use interface, if not slightly outdated. It does what it should and is easy to use! Great detail to personal touches Great detail to modifications and customer information requirements. EXCELLENT and fast customer service!

Minpunten:

Just a little of an old interface perhaps, but nothing to worry about. Really impressive. The money might make some balk at first, but, not even a splash in the ocean for what the site offers me and lets me receive back in return.

best I've tried so far

Opmerkingen: finally I have a page that works like I want. It was a little hard to understand what to do with some of the settings, but your help is very very good! quick answer on email and god descriptions what to do. Even so, I didn't get it, but I am surprized and very impressed you went into my page and fixed all the thing for me :) I will definitly recommend you. :) thank you!

Pluspunten:

how to have controll over members, easy set up, simple good overview

Minpunten:

not much, just some few settings i didn't find, but got help with that quickly

Great company

Opmerkingen: I had to give this company 4 stars under ease of use because some of the features and settings are a little confusing. HOWEVER the customer service is so quick to respond (even after hours and weekends) that the overall rating still had to be 5 stars. Even the parts that are confusing are easily taken care of with a quick email to their help desk. They explain in plain and simple terms how to accomplish whatever it is that you are trying to do. I wish that more companies stood behind their customers like this.

very good sheduling system

Pluspunten:

easy to navigate. easy to implement. sends automatic appointment notifications and reminders. help desk is very responsive

Minpunten:

could use more features like ability to set up group meetings setting up cancellation policy is confusing

Old Fashoned but very stable

Pluspunten:

It's really easy to customize and create my products

Minpunten:

Its desing goes below a 2018 customer interacting in a booking software