Hippo CMMS reviews

Good for keeping maintenance tasks organized

Opmerkingen: I work in a vendor relations position in A/P. This streamlines the companies maintenance records for all of the senior facilities and the data or invoices are in the system organized and in detail for each department from the actual maintenance request, to the facilitating, to payment of invoices from the vendor and it makes the payment process seamless.

Pluspunten:

Anyone can use it, and can be tailored to special requests.

Minpunten:

This software is extremely functional. I wouldn't change anything.

A rich tool that's keeps getting better and better

Opmerkingen: We are using Hippo to track the work for our engineering teams across our two hotels. It's a great tool and getting better all the time.

Pluspunten:

Hippo is fairly easy to set up and use and it's simple enough to easily roll out to other users. The recurring / scheduled WOs are great for PM. The recently-released app makes Hippo even easier to use when mobile -- a key feature for my organization. The calendar view is important for our team. I like the database query tool, but wish you could duplicate queries. The customer service is excellent! -- second to none!

Minpunten:

The primary challenge for our organization using Hippo is finding WOs once open. It would be nice if there were a bucket/queue for NEW WOs awaiting assignment instead of having to search for them amidst all the other work orders. Search is getting better and easier with the app, but requires re-entering search criteria every time you click into a WO and back out. Also, it would be nice if there were a way to time-delay/park items ("snooze this for a week and the put it back in the queue to be assigned"). Lastly, I would love if there were a way to customize the WO field layout, remove fields, add custom fields and change whether ANY field is required or not (instead of the 4 that can be modified).

An execellent tool

Opmerkingen: Besides the cons, Hippo is an excellent maintenance tool. It is organized, simple and easy to use. I use Hippo every day, adding, editing and sometimes creating work orders. And I have an excellent experience with the support team. Sometimes we have in-depth discussions on how we can improve our expertise about Hippo and finding solutions to our requests.

Pluspunten:

The software is user-friendly. In a few clicks, you can find what you are looking for. Good in extracting reports. Hippo it is organized and store thing properly.

Minpunten:

You can't close more than one work order per time. Adding a piece of equipment, or adding a location should be more natural than add one by one. We can't have a hierarchy relationship between work orders. Hippo should allow us to create predecessors and successors dependencies. So, you can have a main project closed when its small pieces of work orders were settled first. Improve the way that hippo manages spare parts. Hippo should Create a separate space to register the spare parts instead of using per facility.

A Potentially good software with the poorest Customer support.

Opmerkingen: its little frustrating to see that they have not rolled out any new feature in 2 years nor have they addressed to ongoing issues for over 4.5 months in line.

Pluspunten:

basic tasks like creation addition, asset creation, scheduling items are OK. But lot more powerful additions can be made to make it work like a project management tool.

Minpunten:

Customer services & response. Also there is a no update on how the present tickets are been treated this gives very little confidence on the soft ware.

Super easy but also robust

Opmerkingen: We have a much more seamless program for the maintenance guys to use which means our maintenance data is much more reliable than it's been in the past. We can ensure that we have parts when needed, PMs are done when scheduled and repair records are tracked.

Pluspunten:

I love that there is a minimal learning curve. I can limit abilities for each user but make changes as they learn and become more comfortable. I tell all new users, "Feel free to explore. You can not screw anything up." This allows them to be more confident and curious and confidence and curiosity lead to better data in and better data out.

Minpunten:

The inventory aspect is fantastic when it comes to tracking usage and notifying the need to replenish, but there are processes that I would like to see added; showing replenishment history, reporting on where parts are used (vs on what work order), and inventory below minimum (vs at or below).

Best bang for the buck CMMS!

Opmerkingen: So far Hippos has been great.. The work requester function is easy for anyone to use and has allowed the maintenance team to classify expenses and to justify improvements. Work orders are easy to use and completion rate are up.

Pluspunten:

Hippo is easy yo use web based and has all the main features needed for most CMMS users. It is not cluttered up with all the little things that 90% of maintenance mangers never use that just get in the way. Hippo is very user friendly, has exceptional support, and was easy to migrate to.

Minpunten:

If i have to manufacture a negative, it would be getting used to the navigation. Once you get it though it is pretty easy.

Happy with Hippo

Opmerkingen: Overall I am very happy with Hippo and my team is getting a good use out of it

Pluspunten:

I appreciate the responsiveness of the support team and the upgrades based on customer's feedback.

Minpunten:

Some features are not very customizable and my team and I had to figure out how to work around those.

Hipp CMMS great customer service!

Pluspunten:

Ease of use, great customer service and affordability for our small organinization

Minpunten:

Then trying to add an "email contact" at the end of a new work order-this seems to automatically change the "requested by" field to whatever is in the "email contact" field? This is annoying!

Great CMMS!

Opmerkingen: I have set up three other CMMS systems and this one is by far the most user friendly from administering it and also the end user experience.

Pluspunten:

I really like the fact that it was easy to set up and administer. I have had great buy in form my employees. the software is very intuitive and I like the fact that everything from assets, locations,PM's etc. all tie in together seamlessly while you are setting up the program. The support is phenomenal and I appreciate the way that they keep us in the loop with everything they are developing.

Minpunten:

The only thing I can say i have an issue with is there is no app yet but I have seen the mock up for the app they are developing and it looks fantastic.

Great software

Opmerkingen: Hippo has allowed us to more easily maintain the preventative maintenance for our companies 100+ pieces of equipment, and move away form a paper based system that was prone to human errors.

Pluspunten:

Easy to use, set up, and maintain in comparison to our previous maintenance software.

Minpunten:

I have had a few negative experiences with the support staff. Some of them are great, but a few individuals seem to have difficulties communicating. I have found myself trying to explain something in ten different ways and it not being understood, but this has only happened twice out of my 20~ experiences.

HIPPO CMMS

Opmerkingen: The company I joined had no CMMS program at all and it is a 3 plant multiple line bottling plant so I brought Hippo with me from my previous employer. So to be fair going from no CMMS to CMMS has made things a lot easier. Because of the regulatory requirement in this industry it makes providing documentation to auditor easier and reliable.

Pluspunten:

On line makes it convenient and without worry of upgrades and software cost upfront. Its pretty easy to maneuver around and the training has gotten better over the past years.

Minpunten:

For me I would like to be able to reopen old work orders to attach documents to. There is definitely a need for a 24 hour support team if you are working a plant that is 24/7 and even if they had an on-call person it would be nice.

A great program for time management in the work place.

Opmerkingen: I use it to send out work orders to the Maintenance Team once I receive them from all the users that submit them. I keep track of how long it takes someone to complete a Job. I keep track of parts being used. I keep all documentation from outside contractors. I take pictures of the job that needs to be repaired and upload them to the job request which saves a lot of time answering questions from the Maintenance Team. The best thing I Love about using this product is the Support team behind it. If at any time I need an answer about how to use this program properly, I just send the support team a quick E-mail and they get back to me within minutes with the answer. There is so much more to use and learn.

Pluspunten:

It keeps everyone working at an easy click of the button. It keeps you on track. Most of all it would have to be the support team at HippoCMMS. They are always there to help with whatever you need help with.

Minpunten:

For me personally at first I had a hard time understanding how to use it, so I only used it for my basic needs. After getting more comfortable with using the system I felt more confident and then it was very exiting to learn about the numerous functions that it could be used for within the company.

cesar perez review hippo

Pluspunten:

it's ease of use Reporting is nice as I can see how much time my team is spending in certain areas - I was unable to do this in the past, Easily can set up preventative maintenance plans.

Minpunten:

It's inability to connect to our organizations active directory Our inability to establish different service types for requesters. I would love to see the requester form change in real time as staff are submitting requests for specific reasons (ie. conference room - if employee selects conference room setup then the form will now require the requester to provide time,date,#of staff, etc) Our inability to update completed/closed tickets, information should always be able to be updated it's inability to connect with other applications, like a workday integration which would help us as we have to now live in two applications and ensure information is kept current.

Starting Over with Nothing*****

Opmerkingen: I took over a position to maintain an 80 Acre campus that had NO inventory of any tools, equipment, current condition assessment, or any historical data of current Work order requests. I also had no way of creating work order requests or tracking them. HIPPO has allowed us the opportunity to maintain a working inventory and tracking system for many different items such as equipment, vehicles, Stock items and tools that staff carry, Consumables as well as standard equipment for day to day operating needs. It has helped us tremendously. Can't beat the price and service for the Return. We are very appreciative.

Pluspunten:

This software was easy to implement and set up. It was also easy to get my staff trained on it. It is comprehensive for all our needs and the HIPPO organization gave us a lot of support and assistance.

Minpunten:

We have many buildings that we do work on, and many different individuals that have access to inputting Work Order requests. Figuring out how to set the system up for that was a bit of a challenge at first, but it was overcome.

Once set up, HIPPO does make managing your facility easier.

Opmerkingen: A better awareness of the facility, parts, pieces, costs, man hours, scheduling.

Pluspunten:

Keeping track of individual rooms/equipment service needs and records. Inventory at a glance. Reminders when you are low and need to order. That is done by the work order completion data entry, parts that are used are logged. HIPPO knows the minimum # of parts wanted on hand sends out the reminder. Individual equipment I.E boilers, you can have a drop down list of all the replacement parts associated with each boiler for ease of ordering. Room records, you been called to the same room 3 times for plumbing issues. you can then look to find a cause. Customer service requests are replied to very quickly. That day or you have an e-mail when you arrive to work.

Minpunten:

I have just two On work order search, it defaults to the very first work order #1 instead on the newest 2999. Printing was a one step process.

Hippo user

Opmerkingen: Technical support by Hippo is above board. I am building our system on the fly and it is not too bad. I am previously familiar with the software having built a system for a previous employer. We have way to much equipment and are too large a plant to have engaged a HIPPO equipment survey. Not having anything in place and the need to start made it essential to go this route. We ordered software and it launched two days later. My Mechanics are getting more done in a day. Their morale has improved and they can get detailed instruction at their fingertips.

Pluspunten:

I have been able to engage my mechanics and keep them productive. I use the mobile connection via smart phones to make work orders, parts, resources, and manuals available. It is easy to attach photos and enhances our communications across the plant. They like the software which is what is the bottom line. We are doing a much better job tracking tasks and getting stuff fixed.

Minpunten:

It is young and not all the reports are what accounting would like. You really need to buy the enterprise version for the extra custom reporting capability. There needs to be a cost center work order field that can track and report output per cost center for budgeting.

It's not perfect, but it's very good

Opmerkingen: We run over a hundred facilities, each with a need for their own equipment log, maintenance schedules, tickets, etc. Hippo was instrumental in cleaning up the inventory and scheduling of these sites and moving us to a new stage of organiztion.

Pluspunten:

Hippo allowed the consolidation of our geographically diverse building & equipment needs. It is a vast set of data and Hippo handles the dissemination well.

Minpunten:

End-user friendliness is limited. This is partially due to the scope of the organization, but it would be helpful to have a bit more polish in this regard.

Easy for tenants to use

Opmerkingen: This program has been very easy for our tenants to use. They learned very quickly and it has allowed us to easily receive work orders. However, the lack of a mobile app is a big deal. There should be a mobile app so that maintenance can easily work on the orders. Hopefully, this is something that we will see in the future.

Pluspunten:

As someone who runs an apartment complex, it’s important to be able to receive work requests as soon as possible. This allows tenants to submit a work order and see the progress of the request. It was easy to teach my employees to use, and just as easy to show tenants how to submit their work order. We also like having it web-based, even though it supports almost every computer operating system.

Minpunten:

The only con that we could find was the lack of a mobile app. This is a rather important con. Having a mobile app would allow our maintenance workers to see work orders as they are put in, meaning they could seamlessly go from one issue to the next. As of now, they have to come back to the office once they are finished and then go back out. A mobile app would save time.

Hippo for Kish

Opmerkingen: All questions & problems have been answered very promptly and courteously for us and our unique setup.

Pluspunten:

It can handle a wide array of maintenance subjects. Updates have been very helpful and enhanced the program to be more user friendly.

Minpunten:

Some aspects of the programming involve moving from selection to another page. Although you have done a great job in correcting some these time wasting log jams.

Review of Hippo CMMS - Paramount Die

Opmerkingen: Overall it has been good experience. I love the system. Its easy to use, for the most part. It has a lot of features. I just get frustrated with the errors and "hiccups" When the hiccup occurs and you loose all your comments/notations for a long detailed description of the issue and fix... that is when I'm not a huge fan of the system. Overall It works very well.

Pluspunten:

Its pretty easy to use and intuitive. A plethora of features we have not even explored for use at this time. Easy and automated reporting is great.

Minpunten:

All the hiccups and errors. A lot of minor issues that can be very frustrating and make using the system kind of a pain at times.

Super User

Pluspunten:

I like the communication feature on HIPPO. To have the ability to communicate to the requestor is key in the service industry, in the past we used another program that did not have this feature and it was the #1 complaint.

Minpunten:

We had an issue when we initially rolled out the program with the users putting their phone extensions in the contact info section due to them interpreting the wording incorrectly. After some discussion with the HIPPO Team they rectified it!

A Great Tool, For a Great Price

Opmerkingen: When looking into CMMS's, I spent hours online researching the different options we had. I even had a consult with someone who worked in this field. I finally found Hippo, and loved what I saw. They have everything any other CMMS would have, but for a fraction of the cost. Given my position this was huge, it's much easier to convince a board with a four digit cost, than five or more. And again, they have all the features that the big names have as well. I don't think that we have even scratched the surface of all you can do! Their customer service was great, and they walked us through everything. Beyond that, they have been very friendly and helpful after our on-boarding period. I highly recommend Hippo CMMS and their Staff. They're a great group of people, and they have a great product.

Pluspunten:

Features, cost, and functionality

Minpunten:

Learning curve (takes a bit to get it all working)

Great job Hippo !

Opmerkingen: Very satisfied

Pluspunten:

Simplified to learn and use Hippo on a daily basis , easy to find what is needed .

Minpunten:

Could be a little more user friendly when creating PM's with Parts, Asset #s ect

Needed help with Item

Opmerkingen: Very good valve for the cost. Easy for users to put in task for staff.

Pluspunten:

I like that I can put in task really easy. We have it setup so staff can put in task that I can assign to staff.

Minpunten:

I would like to go back and open completed task

Hippo Review

Opmerkingen: No problems with the program, except we wish the " time-out" was a little longer

Pluspunten:

Every option we need, excellent customer support

Minpunten:

A little bit " overkill " for our needs