Coupa reviews

Coupa - The Expense Manager for your business

Opmerkingen: Coupa Expense has been a great software for our company to manage the spent smartly with a full proof apprval process. It has brought more transparency and accountability among the team members. As an organisation, we really appreciate this platform and would like to suggest others to use this application in their business.

Pluspunten:

Coupa Expense is easy to use. The following features are most amazing to me - 1. Requisition and PO management. 2. Approval DoA/flow chart is very easy to assign. 3. Reimbursement process is simple. 4. Multiple currency is available. 5. Full spent analysis report feature.

Minpunten:

Coupa Expense is one of the best expense management softwares and I personally do not see any improvement area for this software.

Should be better

Opmerkingen: This platform should be better considering all the investment and is an expensive tool for companies, so you spend more time to do the right thing once.

Pluspunten:

It is a good platform to help companies to buy products and services. The idea is to faster the relation between companies (B2B).

Minpunten:

It is not a friendly platform for the user, it is full os details and does not allows mistakes, I mean if you start a process with some information and you have to change it, you would take some time to do that.

Too clunky and counter intuitive

Opmerkingen: I have to use Coupa to bill one of my freelance clients as it's part if their payment system. I'm a writer and this feels like it was made for contractora. It's exceptionally clunky and difficult to use, and there seems to be no way to streamline it. It is honestly one of the many reasons I want to leave that client.
It really wouldn't be so bad if they just labeled everything clearly, but I have to sit and hover over half of the menu icons to get the description to load so I have any idea what to do.

Pluspunten:

It creates invoices and P.O.s effectively

Minpunten:

The interface is so counter intuitive and clunky. It has multiple stacks of coins with no descriptions on there, you have to choose an address even when you only have one address listed. I constantly fijd myself searching around just trying to figure out what to do even though I do thebsame thing on the software every time. It's constantly pushing you to upgrade to the paid version.

Revolutionizing Business Spend Management

Opmerkingen: Coupa excels in delivering a unified platform for procurement, invoicing, and expense management, making it easier for business to control and optimize their spending. Its user-friendly interface and cloud-based accessibility enhance user experience, allowing for efficient operation from any location.

Pluspunten:

It offers a complete suite of tools for procurement, invoicing and expenses, also its pretty easy to navigate, which helps in quick adoption by users. Additionally, since it is cloud-based, users can access from anywhere, ensuring flexibility and scalability.

Minpunten:

It can be expensive for smaller business, also the initial set up and implementation can be time-consuming

Convenient

Pluspunten:

All feature on this application is very useful and manageable

Minpunten:

Nothing because its friendly user application

Coupa is a highly customizable system

Pluspunten:

You can easily navigate the application since it interface is simple and understandable. You can customize the application based on what you want the results to be. Coupa can be integrated to a different application depending on business need. Very minimal lag time.

Minpunten:

Integration of documents to Coupa needs more improvement as there are limitations on the type of file that can be uploaded such as zipped files.

Coupa review

Opmerkingen: I like the ease of raising purchase orders in Coupa. Purchasing is easy once you set it up, but the inital setup can be painful.

Pluspunten:

Ease of releasing purchase order and copying new ones from existing ones.

Minpunten:

If you have to setup a new purchase order, looking through inventory for a company as large as ours is a nightmare.

I love Coupa and you will too

Pluspunten:

I love that this is a comprehensive solution for all supply chain needs.

Minpunten:

What is there to dislike about Coupa? Nothing! This is everything we need in one system.

Worst system ever

Opmerkingen: Inpossibke to use as there are so many errors. From blank submissions being recieved which were completed at user end, to questionaires mysteriously triplicating questions.

Pluspunten:

Nothing, its the wort system i have ever used to date.

Minpunten:

Doesnt work properly. Multiple errors mean it is impossible to oboard. Suppliers laos have to pay to get telephone support when errors occur.

POOR PRODUCT & CUSTOMER SERVICE EXPERIENCE

Opmerkingen: The product, customer experience & user interface are all terrible, Not to mention all Customer Service has to say to anything is 'I don't know'. Anything is better than this one.

Pluspunten:

Nothing. I'm not sure there's one feature that's worth purchasing this software.

Minpunten:

Everything. The product, customer experience & user interface are all terrible, Not to mention all Customer Service has to say to anything is 'I don't know'. Anything is better than this one.

Supply Chain Guru and Coupa CSO

Pluspunten:

Coupa has a lot of fonctionnalities and solutions that offer anything you want and need for supply chain purposes. It offers a wide range of easy-to-use training courses.

Minpunten:

The primary thing is that Coupa has a really expensive pricing structure.

AV CED assessement

Opmerkingen: They are a formal and professional firm, bringing the subject matter expert depending on the topic. And good follow up on topics and meeting.

Pluspunten:

SO far their attention to detail and system capabilities.

Minpunten:

Unaware, but I am sure I will identify them.

Reviews of Coupa: An Efficient and User-Friendly Expense Management Software

Opmerkingen: Overall, Coupa software is a great solution for companies looking to improve their expense management. It offers many benefits, including simplified expense management, process automation, detailed expense analysis, and integration with other business tools. It can help businesses save time, reduce errors, and make more informed decisions.However, there are also downsides to consider, such as high cost, learning curve for new users, limited customization, and limited customer support in some regions. These factors can make Coupa less accessible for small businesses or those with specific needs.Ultimately, Coupa is a solid choice for businesses looking to improve their expense management and have the resources to invest in premium software. However, it is important to weigh the pros and cons before making a purchase decision and consider specific business needs to ensure Coupa is the most appropriate solution for them.

Pluspunten:

Coupa is a very effective expense management software that offers many benefits for businesses. Here are some of Coupa's highlights:Simplified Expense Management: Coupa offers a complete solution for managing business expenses, from purchase requisition approval to invoicing and payment. It is easy to use for employees and provides a pleasant user experience.Process Automation: Coupa software automates many tasks, saving time and reducing errors. Workflows can be customized to meet business needs, and notifications are sent in real time to enable rapid decision making.Spend Analysis: Coupa provides detailed analyzes of company spend, allowing managers to better understand costs and make more informed decisions. Reports are easily accessible and can be customized to suit business needs.Integration with other tools: Coupa can be integrated with other business tools such as ERP systems and e-commerce platforms. This allows closer collaboration between the different departments of the company and better visibility on expenses.Overall, Coupa is a great choice for companies looking to simplify their expense management, automate processes, and gain better cost visibility. The software is easy to use, offers detailed analytics and can be integrated with other business tools.

Minpunten:

Although Coupa has many advantages for businesses, there are also some disadvantages that should be considered. Here are some of the negative points of Coupa:High cost: Coupa is quite an expensive piece of software, which may make it inaccessible for small businesses or low-budget businesses. Costs may also increase if additional functionality is required.Learning Time: Although Coupa is user-friendly and easy to use, there can be a learning curve for new users. It may take some time to get familiar with the features and workflows.Limited Customization: Although Coupa offers basic customization of workflows, it may be limited in some cases. Businesses with specific needs may find that Coupa does not meet all of their requirements.Limited Customer Support: Coupa's customer support may be limited in certain regions or for certain languages, which may make it difficult to obtain timely assistance. Their support can also be expensive and not meet all expectations.In summary, Coupa is an effective expense management software, but it can be expensive and present a learning curve for new users. It may also be limited in terms of customization and customer support. However, if the business needs a comprehensive and easy-to-use expense management solution, Coupa can be a good choice.

Coupa

Opmerkingen: Overall experience is positive considering the time it saves and power it gives to its users .

Pluspunten:

Coupa speed is excellent and its is easy to use, whenever nee features are launched they are also easy to deploy and integration was smooth

Minpunten:

Sometimes it hangs and does not respond but it happens rarely

End user's love but application team might face hurdles

Opmerkingen: Effectively reduces cost, better operational efficiencies and better end user experience

Pluspunten:

The tool is meant to give a very good experience to end users. All the out of box functions are designed with high quality UI standards which will reduce the learning curve for end users. IT team don't have to spend hours to explain the features and functions as the terminologies and configurations are quite intuitive. Finally so much comes out of box if planned well and ahead of time a lot of customization requirement can be avoided. The T&E module is really liked by a lot of top tier business users.

Minpunten:

The integration capability is not up to the mark. When it comes to customize a lot of road blocks can be faced but it seems the Product team is actively looking in to some of them and with every release they are making some advancement in this direction. There are some weird limitation on few types of reporting capabilities which I think should be there.

Coupa - Best for your Business

Opmerkingen: Overall experience is good with Coupa Support and must be recommended.

Pluspunten:

I have used Coupa Software for Supplier/Vendor management and Purchasing modules. i have found this software easy in use and give flexibility to do customization as per business requirements.

Minpunten:

The Customer Support needs to be improved. On raising incidents for issue we need to do multiple followups.

Coupa is a versatile platform for procurement as well as billing

Opmerkingen: This system works well and eliminates a lot of manual entry on the AP department.

Pluspunten:

You can make it as formal or informal as you want. billing off of a PO is very simple

Minpunten:

sometimes the servers speed is an issue. it can take up to several minutes to process a single record.

All purchases are placed through this system to deliver to accounting

Pluspunten:

The Simplicity of entering items to be approved. The different areas are very self explanatory and it is easy to navigate through.

Minpunten:

Repetitiveness of entering information or submitting something. After entering all the information on one page it makes you re-approve on the next page. When adding another line to the items in cart, it makes you completely re-enter all information which is frustrating when the items are linked but may just be different in price.

Most modern platform with some downfalls

Pluspunten:

Modern and simple platform that blows most competition out of the water. Frequent releases and a good portal for customer suggestions and knowledge forums. Handles complex workflows and hierarchies relatively well.

Minpunten:

Their "super" search bar is terrible. Like, the worst search bar I've ever used. No matter how well we tagged items, it would never find them. It was basically useless. Thankfully our users primarily use punch-out catalog. They also don't support IF/THEN statements in much of the platform. That makes certain workflows impossible or extremely tedious.

Review of Coupa Procurement

Opmerkingen: I've used Coupa for close to 5 years now. While the product provides a good value to it's primary functionality, the product lacks a level of polish to it. The navigation and processes to do specific steps feel clunky and not very smooth. I've looked for things only to ask Accounting where something is at because I simply can't find what I'm looking for.
While overall an ok to good piece of software there are pieces of it that make it time consuming to use and because of that I only use it when I absolutely have to.

Pluspunten:

Pros of Coupa: - Allows process and systems to work through large purchases - Helps better keep track of the purchases needed for the company (whether they be large or small) - Ties the purchases to a PO for Accounting and Finance teams to keep track of.

Minpunten:

Cons of Coupa: - The usability of the product isn't polished. You can't find a submitted request easily to see who has the next step in the approval process - It's difficult to search for created items in Coupa - You end up searching for large amounts of time to do things in the product you need to complete but are not quite sure where those things you need to do are at.

Coupa wholesome solution for P2P requirement

Pluspunten:

It has some world class source to pay off the shelf module which are easy to deploy in any environment.

Minpunten:

Inventory Management module is still can be improved with real time management systems.

simple and user friendly expense management software

Opmerkingen: mobile app, automatic mileage calculations, streamlined approvals, inbuilt analytics

Pluspunten:

Coupa makes reimbersement of employee expenses a breeze. Credit card Transactions can be automatically loaded.Coupa expenses Mobile app comes with voice capture capability. The expenses approval workflows are streamlined. Expenses policies can be changed easily. Based on the expenses history and other industry data, coupa flags each expense on a frugal meter thus encouraging employee to spend less.

Minpunten:

Coupa needs to be integrated with ERP for accounting and payments. Sometimes this is a pain as there can be integration issues.

Coupa is very good, but can still improve

Opmerkingen: Overall, Coupa works fine, it's a lot better than other expense management systems, but could still be better, particularly in the UI

Pluspunten:

Generally speaking Coupa works very well for me. I can get my expenses done fairly quickly using the software.

Minpunten:

The UI in Coupa isn't great, moving expenses from the wallet to a report is easy to make mistake in. The UI in the mobile client isn't great and it's not obvious what you're looking at some of the time.

Coupa is so easy to use and helps keep budgets in line, especially with approvals in place.

Pluspunten:

Coupa is easy to navigate and to understand. I can easily request payment be made for something, upload the invoice, IDT (Internal Department Transfer) specific items that our department needs, the list goes on and we have it setup with the vendors that we use to go directly to their page and once we've selected the items we would like to purchase it will send the checkout back to Coupa for approval and purchasing!

Minpunten:

Honestly, I don't have anything bad to say about Coupa. There was only one one time that we couldn't figure out why a PO# wasn't reflecting right and we kept getting emails about a PO# that was denied but it wasn't. Maybe a weird glitch once?

Coupa is the worst software I have ever used

Pluspunten:

Absolutely nothing. The software is the least institutive, user friendly I have ever used.

Minpunten:

Regardless of whether I am using expenses, requisitions or invoices, I have never been able to submit or save anything without having to get the finance team to perform magic in the background. The end user typically gets an error message "Please fix the errors below", but there are never any highlighted fields or errors displayed.