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Over OneDesk

De software van OneDesk combineert helpdeskbeheer en projectmanagement in één toepassing. Beheer tickets en projecten van klanten in één app.

Meer informatie over OneDesk

Pluspunten:

One of its advantages is its convenient price, lower than that of similar products.

Minpunten:

One thing that sometimes interrupts the workflow is updates, which are frequent but necessary.

Beoordelingen van OneDesk

Gemiddelde score

Gebruiksgemak
4,0
Klantenservice
4,1
Functies
4,5
Prijs-kwaliteitverhouding
4,1

Waarschijnlijkheid van aanbeveling

8,7/10

OneDesk heeft een totaalscore van 4,3 van 5 sterren op basis van 11 gebruikersreviews op Capterra.

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Reviews filteren (11)

Magaly
Magaly
Assistant Business Manager in Peru
Geverifieerde LinkedIn-gebruiker
Textiel, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

User review with one year of use

5,0 11 maanden geleden

Opmerkingen: In general terms, it saves work by having two important functionalities in the same software.

Pluspunten:

It is like having two applications in one, where you can manage projects and customers through tickets to keep a correct order in customer service.

Minpunten:

It requires adjustments by users at the time of upgrades, and the cost with similar could be taken into consideration for small businesses.

Christine
VP of Operations in VS
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Flexible Application with a Strong Feature Set

5,0 8 maanden geleden

Opmerkingen: We were very pleasantly surprised. I was concerned that we would have to go with one of the "big box" products so we could hire a consultant to customize and implement. We have recently expanded from using almost exclusively for product development to open up the system to our billable business and help desk management on our own. The team on their chat is incredibly knowledgeable about the product and they are very responsive to enhancement requests.

Pluspunten:

We are a small but complex organization. OneDesk has been able to hit the mark on almost all of our issues which we never expected "out of box" with any system.

Minpunten:

We allow our users a lot of autonomy. We are looking forward to some more granular security for more variation between a "regular user" and an admin. We have seen positive updates on this already.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Using as a service desk but unfortunately not the most ideal

4,0 2 jaar geleden

Pluspunten:

There is automated timesheet tracking for each tickets.

Minpunten:

Price is quite steep if you pay monthly. It is also quite hard to interact with (from the user's feedback.)

Flor
Flor
Software Developer in Peru
Geverifieerde LinkedIn-gebruiker
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

A project management solution

4,0 vorig jaar

Opmerkingen: From my experience, the price-quality ratio is well above that of its competitors, being favorable for small and medium-sized companies.

Pluspunten:

One of its advantages is its convenient price, lower than that of similar products. Another is that it has a great customer support team, which solves problems in 99% of the time.In addition, thanks to the customization it offers, its use can become faster and easier.

Minpunten:

One thing that sometimes interrupts the workflow is updates, which are frequent but necessary. Also in the free version its functions are limited, so it is recommended to purchase a plan, anyway it is cheap.

Gabriela
Gabriela
Support enginner in Peru
Geverifieerde LinkedIn-gebruiker
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Review of about a leading management software

4,0 vorig jaar

Opmerkingen: In my personal experience, for the management of a medium-sized company, it has a positive influence. For small companies the cost should be assimilated.

Pluspunten:

Its main advantage is that it is a software that groups different functionalities, that is to say, it is as if they were 5 softwares in only one. This improves the workflow and uses time efficiently.

Minpunten:

It is a software that makes your company dependent on the modifications that One desk proposes; however, there are also advantages to be noted there, such as regular improvements and updates to avoid errors and/or solve bugs.

Alexandros
Civil Engineer in Griekenland
Civiele techniek, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Simplify Your Work with OneDesk's All-in-One Platform

4,0 2 jaar geleden

Pluspunten:

1)All-in-one solution: OneDesk combines both project management and helpdesk functions in a single platform, which can be convenient and efficient for teams that need to manage both types of work.2)Customizable workflows: OneDesk allows teams to customize and automate various workflows, including triage, replies, notifications, and assignments, which can help streamline processes and reduce the need for manual intervention.3)Clear and simple pricing: OneDesk offers all features in all of its plans, which can make it easier for teams to understand the costs and choose the right plan for their needs.

Minpunten:

Limited integration with other tools: While OneDesk may offer a wide range of features, it may not integrate with other tools that teams may be using, which could limit its usefulness in certain situations.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Hoger onderwijs, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

A complete project management software

5,0 2 jaar geleden

Pluspunten:

Offers a range of tools and features for managing tasks, projects, and customer interactions. Includes a customizable interface and a range of integrations with other business tools and services.

Minpunten:

The interface is a little complex to navigate.

teran
Software Engineer in Sri Lanka
Computersoftware, 201-500 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

An easy software to work with

4,0 vorig jaar

Opmerkingen: I have worked with one desk in one of my previous startup companies to manage or project tasks and track their progress.

Pluspunten:

With onedesk, I was able to create projects, create tasks, can track task progress, can automate repetitive tasks and can customize workflows. I love the simplicity it provides; specially the user friendly interfaces and navigations. We can integrate onedesk with multiple tools like jira and zapier. This is a product which is affordable for startups.

Minpunten:

I haven't used onedesk for a long time and haven't experienced any issue within that time.

Rakesh
Heeft de software gebruikt voor: Niet verstrekt
Bron van de reviewer
Bron: GetApp

Good solution to combine voice of the customer with product management

4,0 13 jaar geleden

Opmerkingen: It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/

Pluspunten:

For a first-time user of the product, I thought support was excellent

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Financiële dienstverlening, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

A complete project management application

4,0 9 maanden geleden

Pluspunten:

It's similar to having two applications in one, where you control projects and customers via tickets to keep customer service in order.

Minpunten:

The cost is high if you pay on a monthly basis. It is also difficult to communicate with

Bobby
Bobby
Statistical Data Analyst
Geverifieerde LinkedIn-gebruiker
Overheidsadministratie, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer
Bron: GetApp
4,0 7 jaar geleden