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Over ACTIVENet
Van YMCA's tot parken en recreatiecentra, de ACTIVE NET-software voor lidmaatschapsbeheer is ontworpen om de gemeenschap te beheren en te laten groeien.
Customer support is great and once you understand the program, it feels more user friendly.
Too bad because there are many many parts of Activenet I really liked, and really miss.
Reviews filteren (83)
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Reviews filteren (83)
ActiveNet helps us run
Opmerkingen: They have been a good company to work with and they make it possible for the organization to do what they need to do.
Pluspunten:
Interface is easy to access and easy to use
Minpunten:
CC machines have issues at times although usually have simple solutions.
It's a Pretty Option Overall
Opmerkingen: Overall, I've been very happy with activenet, especially with customer service. I have been in regular contact with the support team over the last 5 years and have had an exceptional experience every single time. The team doesn't stop until they can find you a solution, or at least an answer.
Pluspunten:
I like how customizable it is and how far ActiveNet has come with respect to the CUI as well as the AUI. It's become more functional over time. It's highlight is it allows for ease of program setup, delivery, and registration.
Minpunten:
I don't like the process in which upgrades/updates are received and potentially reviewed. I have a request for a very important update for our company that has been overlooked as larger institutions and companies likely don't need to use the specified function. The lack of update impacts our processes such that we require to keep track of thousands of paper copies which is absolutely archaic and waste of time.
If Only There Were ZERO Stars
Opmerkingen: This might be the least user-friendly software I've ever used. In 20 years of tracing inventory, POS and events, I've never seen anything worse.
Pluspunten:
Our homeowners can register for events and purchase tickets.
Minpunten:
Literally everything else. No one has ever been able to properly explain the pricing structure. I am unable to run registration reports and no one can help us troubleshoot. The customer service department is terrible (long wait times, ineffective and zero follow up). And the member interface/search engine is horrible.
Reactie Global Payments
10 maanden geleden
Hi Delaine, I am so sorry to hear that you are not having a good experience with ACTIVENet. We would love to work with you to provide any resources or training you may need to be successful and make your job easier. Please email me at [email protected] and I will connect you with our support and training teams for assistance. Thank you, Christina Weitzel Sr. Director, Marketing
10 years of Successful work together!
Opmerkingen: Overall, our experience has been a Successful one. We have been her for 10 years now so that in and of itself speaks volumes. We have been able to grow, change leadership, and even weather a pandemic without passing those struggles on to our customers.
Pluspunten:
Specialized modules for Memberships. Other products we have looked at seem to treat memberships like activities and they function quite differently too. The Connect App for Camp and Child Watch. It has been an amazing tool that has allowed staff to be more mobile both geographical with remote sites for camps and within their workspaces by untethering with the tablet.
Minpunten:
Pricing, every new development is an additional cost. Support Hours of Availability, we are on the west side of the country and as a result our facilities are open hours after support closes. Reports are a constant struggle. Canned reports only return about 70-80% of what we need. We either end up pulling multiple reports and piecing them together in Excel or I end up trying to build custom reports in insights (even though not all the data points are available there either) to pull the data we need. The I have to go and make sure that all users who need it are able to access it.
Does the job
Pluspunten:
Their customer support is very helpful. Most of the basic functionality is there and does the job.
Minpunten:
Doesn't allow for much customization on website or customization within. And if you can it is not easy to find. There are solutions but require us to often to reach out to Activenet support. Would love to see this be more user friendly. Would love to see a more customizable URL that can be given to customers for example www.fernierecreation.ca rather than this long URL that is not user friendly.
Comprehensive but complicated
Opmerkingen: ActiveNet can be a good tool for parks and recreation. It has comprehensive features and functions that fit an agency's needs. But the customization is limited and the learning curve is challenging. Plus, the complexity of the user interface and managing data prevents users from fully using all the features.
Pluspunten:
A lot of features. Online registration is convenient. Converting all programs to InDesign for marketing is easy. Customer service is very responsive.
Minpunten:
ActiveNet is an old platform and its user interface looks like early 2000s and is complicated. The data management is difficult. There are too many settings and parameters for pulling a report. Some reports are in tabular format Excel but many are not, especially revenue reports, which are impossible to be integrated into other financial or data management. To learn a specific function of ActiveNet is not difficult, but the learning curve to use ActiveNet effectively is challenging. Customization is limited, we often need to adjust our programs or facilities to fit the modules.
Good Product, But nothing is Perfect
Opmerkingen: Beneficial and above average. I do like the overall product.
Pluspunten:
Facility Management Program Registration Payment Processing User functionality
Minpunten:
Membership Reporting Cost everything else is fine
Great Basic Registration System
Pluspunten:
Great for basic class registration and membership tracking.
Minpunten:
Certain reports are harder to pull up/find than others, and are not clear. Too many functions/buttons for certain categories. Scholarships get overrided when making changes to a schedule. Not easy for a low-to-average computer user.
Lots of features, lots of learning
Opmerkingen: Overall our experience has been pretty good. I still prefer it to the previous recreation registration software we used. Billing has been a frustrating process, with much miscommunication.
Pluspunten:
ActiveNet is very versatile in that there are many things you can do with it.
Minpunten:
The set-up and often use of it isn't always intuitive. Any time we want to implement something new within it we have to dedicate a lot of time for learning, set-up and training of staff on it.
Reactie Global Payments
10 maanden geleden
Hi Ryan, We would be more than happy to work with you to get you resources and training to make you an ACTIVENet expert! Please feel free to email me at [email protected] and I will connect you with our support and training teams. Thank you! Christina Weitzel Sr. Director, Marketing
Claremont Parks and Recreations Review
Opmerkingen: Overall, it has been good. Nothing to large to complain about.
Pluspunten:
I have learned the software and I know and understand it better then any other software. It does everything we need in a Recreation Management Software.
Minpunten:
Reporting is sometimes difficult, especially when being asked to pull specific details regarding memberships, and programs.
Occasional User
Pluspunten:
I like how much information it is able to gather from participants and the features like scheduled reporting. I like having the option to export in different file types as that makes my work easier. I like the look on the customer side - it's clean and modern I also like the ability to work through things in the sandbox.
Minpunten:
I don't like the look of the back-end site. It feels dated and overly complication.
Reporting, reporting, reporting...
Pluspunten:
The reporting options in ActiveNet are unending.
Minpunten:
Some reports that are exports to Excel need work. Lots of unnecessary columns and text meant for one cell is exports to an additional cell in the row below (creating a whole extra row as well).
Activenet is useful but needs a facelift on the interface
Opmerkingen: Average experience but feel it can be improved tremendously since it has so much utilization in large organizations.
Pluspunten:
It organizes the camps, classes and services in one location.
Minpunten:
Outdated interface on the backend. Tens of thousands of ways to pull info which can be chaotic on referencing numbers for reporting.
ActiveNet Review
Opmerkingen: Overall I have enjoyed using ActiveNet and would recommend it
Pluspunten:
I like the ease of use within ActiveNet and the reporting
Minpunten:
There are not any features I have come across that I do not like
Blanca's review
Opmerkingen: great it is convenient! I love how easy it is to access.
Pluspunten:
How easy it is to use the modules. I Use it everyday to obtain reports
Minpunten:
nothing yet, so far the program has been great
Efficient Registration Management
Pluspunten:
User Friendly Interface for residents, customizable, low cost
Minpunten:
Difficulty running reports, backend interface is not so friendly
Activenet for small schools
Opmerkingen: Generally, this software has work well for is to bring clarity to the revenue and payroll streams and helped us greatly reduce past due balances and reduce staff time with registration transactions.
Pluspunten:
We appreciate parents' ability to login to manage their accounts, register for the correct classes and make online payments. The private lesson management on the staff side is efficient and generating the needed payroll information works well for us. Communication module is also much appreciated for targeted emails by course registration or level of participation. We have been able to fairly easily configure this software to work for our small school.
Minpunten:
Reporting is very hard to trust and manipulate. Activenet seems to be trying to address this with AdHoc reporting and Insights, but the time and $ involved in incorporating those aspects is with our small staff is prohibitive. Also withdrawing students from a lesson course after they have had one or two lessons is impossible and necessitates adding fake money into the system to close the receipt. We find frustration that all the product enhancements are generally geared to YMCA type organizations and the smaller school needs are not often addressed.
Reactie Global Payments
6 jaar geleden
Thank you Laura for taking the time to give us feedback on ACTIVE Net.
Lots of functionality - is it the right fit for your purpose?
Opmerkingen: If your organization needs to handle complex registrations, events like conferences and the like, it's probably one of the most full-featured out there. However, they way it defaults doesn't really apply broadly to other uses, so setup gets difficult, and sometimes you just have to workaround or accept something that doesn't quite do what you want the way you want it. Still, for smaller organizations, it's a good value for the cost. Their fee structure is fair, and lower than most.
Pluspunten:
Easier to use queries and data reports--they have really worked to make the user experience better in last several years. Abundant tutorials, many are pretty good, some are redundant or not that informative. Fulfills its main purpose well and offers functionality to handle rather complex organizational needs.
Minpunten:
For our needs to track interactions with our constituents, the system required a lot of workarounds outside of conference management. Membership reports were difficult to set up to get the information needed. Setup is difficult and complex in general, particularly if your organization doesn't quite fit the model they used to develop the software. Although we realize they have to have some sort of fee model, to be charged a fee for charitable donations is hard to accept, .
Activenet Endorsement
Opmerkingen: I have been with Activenet for 6 years. I have demonstrated the site to 4 different organizations.
Pluspunten:
What is there not to like - easy to learn, has programming, scheduling, etc. Love the fact that the trainer site is 99.9% of the real site (does not process payments) so easy to try things on before using main site.
Minpunten:
Nothing. It does everything we need it to do.
Reactie Global Payments
6 jaar geleden
Thank you for your review Bryan, it's great to hear that ACTIVE Net has been able to cover every need you've had! We really appreciate the 5 star review.
Not responding, taking thousands of dollars from our business
Opmerkingen: This company has breached their contract with our organization-- taking thousands of dollars of our revenue and will not respond to repeated inquiries and requests to correct the error. Do not trust this company!!!
Pluspunten:
I used to like the ease of use but they are now not responding to our repeated requests to correct their contract breach.
Minpunten:
I used to like the ease of use but they are now not responding to our repeated requests to correct their contract breach.
ActiveNet
Opmerkingen: Mostly positive. There is a lot of power in this product but can be difficult to figure out.
Pluspunten:
Versatility and lots of customizable options for activity setup.
Minpunten:
Not easy to import/export or run certain reports to get info. Extremely difficult to customize report for your needs.
Reactie Global Payments
6 jaar geleden
Hi Shelley, Thank you so much for taking the time to leave your feedback, and our apologies for the frustrations you've had with the reporting functionality. If you run into troubles running reports again, you can always turn to the online help center: https://support.activenetwork.com/activenet/AN_Tutorials
Good Option For Some
Opmerkingen: Active net is a good option if you are a massive outfit. It can be extremely expensive for small, medium and most large parks and recs, non- profits, etc.
Pluspunten:
- Great features such as membership management and online registration -User friendly for parents and staff - Looks good
Minpunten:
- Extremely expensive product, especially after new price increases - Added features cost additional money
Excellent Product
Opmerkingen: Great. Would recommend this to races with over 500 runners. Support from the office is great
Pluspunten:
Provided us with an excellent platform to run our event off. Dashboard allows us great snapshots of our participants
Minpunten:
Not wild about the volunteer module of the software. I find it clunky and doesn't function the way I need it to.
Great for Nonprofits!
Pluspunten:
Last year, we were going to hold a 5K as a fundraiser and had no clue on where to start or what to do. From our standpoint, they really fulfilled their promise in helping provide us with the tools to hold a successful 5K. Ultimately, we ended up nixing the idea, but we will use Active Network in the future!
Minpunten:
The main con that we encountered was the fact that the products were not available a la carte. We already used a robust CRM that offered event management, but didn't offer event management that catered towards a 5K. The pricing was outrageous for our needs, but again, we were looking for something a la carte.
ActiveNet Review
Pluspunten:
Organized program that is easy to read. I use it more during the summer season here than in winter.
Minpunten:
if I knew how to use it better, than just what I know, it might be a little more handy. We use other internal programs that pretty much do the same thing.