Bill4Time reviews

Great for busy firms!

Opmerkingen: Our overall experience with Bill4Time has been great. The customer support team has been available when needed with quick responses and we have had no issues with the software.

Pluspunten:

There are features for everything that you can think of. Its easy for people to do the basic things that they need as well as advanced reporting features for administrators.

Minpunten:

When you are using the software for projects with different companies, you are required to set up different logins. This can create confusion and requires staff to confirm that they are signed into the correct account when tracking time.

Bill4Time got me started, helped me survive Hurricane Maria, and helped me survive covid-19

Opmerkingen: Awesome. My only thorn is what I wrote in the first "Con".

Pluspunten:

It is cloud-based, super user friendly (everyone's learning curve has been quite small), supports electronic billing, and gets the job done effectively and efficiently. If you have to follow billing guidelines that require a separate entry for every discreet task, the "batch" entry feature CANNOT be beat. Being cloud-based, I able to start working on getting my billing up to date within 48 hours of being hit by a CAT-5 hurricane. It has also let our team work remotely during the pandemic while having full access to our billing platform (my billing admin continues to work with us even though she moved out of state!). To put my review into context, after 25 years I opened my own law firm. My clients are mostly multi-national insurance companies that require I submit bills with ABA task and activity codes. I absolutely needed a billing platform, and I did not have the money to pay close to $10k in a server, "traditional software" (I grew up on one of the main legal billing programs out there) and IT setup. This costs me less per year that what such a program would cost, back-ups are taken care of, I can access from anywhere, and I don't have to cough up a pretty penny every five years to upgrade a server or the program. BTW- It has a very decent iOS app to boot (a proper app mind you; not browser based). I have no relation to Bill4Time; I'm just a very happy customer preaching its benefits as the practice of law evolves.

Minpunten:

Even diamonds have flaws (at least most of them). I have only two items I yearn for, which I will share in order of importance: 1. When I look at a case and below I see all the time entries, I can see the activity code but I cannot see the ABA task code unless I click on the entry. It adds a step I would love to see erased when I am correcting our invoices. Not a dealbreaker for sure, but adding this small item would make a difference. 2. Much farther down the list: as far as I know, no Dropbox integration. I want to beg for it and did when I first subscribed to Bill4Time, but at present I am not sure I would even do much with it. Honestly, by now I don't even miss it. Being cloud-based, your session can hiccup (it's rare but it does happen) and its a nuisance. This is not on Bill4Time; any platform you use via the internet is always subject to this. But the benefits of a cloud-based program (which I mentioned in the "Pros") exceedingly outweigh this, at least for me.

Disappointed

Opmerkingen: Disappointing experience as this has bees an issue for over 6 months. They continue to bill us in full and refuse to let us speak directly to IT. They gave us one crest after 3 months but have done nothing about crediting us since. Not have they found a solution to the problem.

Pluspunten:

That it was supposed to integrate with QuickBooks

Minpunten:

After an update in November the two programs stopped communicating

Nice product

Pluspunten:

App, which allows me to add time anywhere. Relatively easy to use - intuitive. Easy payment system and reasonable fees.

Minpunten:

Cannot add credit card fees directly to the invoice at time of customer payment. Retainer invoices are complicated. Cannot set up to use multiple sub-contractors without getting multiple licenses. This is very expensive, especially when you only sporadically use different subs.

Bill4Time handles our customer billing and invoicing

Opmerkingen: Bill4Time's portability and ease of use are its greatest strengths; I can take care of client billing even when I'm away from the office.

Pluspunten:

The company as a whole is quite pleased with the decision to switch to Bill4Time. It's a well-organized, well-thought-out, and user-friendly software that might, at times, feel repetitive. The web-based interface is great, and it gives me peace of mind about maintaining accurate records.

Minpunten:

The app doesn't always work as smoothly as you'd like on mobile devices. I occasionally have crashes and strange graphics glitches, and I wish I had access to more future projections for scheduling purposes.

Great product for law office

Opmerkingen: Very easy to use in all capacities, from entering time and expenses, creating invoices, editing, reports, etc.

Pluspunten:

I really like the reports tab...I can run just about any kind of report very quickly and easily.

Minpunten:

I can't really think of anything. There may have been some things in the past that I "wished" bill4time would have, and when I would ask for help if it existed, and if it didn't exist, it does now. Updates are happening without any interruption to our use.

Almost Does it All

Pluspunten:

It is client-based. It allows you to have one client, and assign matters, thus avoiding having three of the same client. It has a pretty strong calendar that allows the whole office to see who is doing what. You can use their app to record time, and it loads that time once you have an internet connection. I can't say enough good about the program. It is very easy to use. But, if you run into a snag, their support team is outstanding and prompt.

Minpunten:

I wish it had a reminder feature with a combination of e-mail and cell phone messaging.

Bill4Time vs Timeslips

Opmerkingen: Very pleased when the firm switched to it

Pluspunten:

Easy to learn. Very easy to teach new hires.

Minpunten:

I cannot honestly list anything negative

Great, easy to use software, simple invoicing

Opmerkingen: Great, very easy to use

Pluspunten:

The dashboard simplifies tracking and time entry. Invoicing is simple and I like the multiple ways to reconcile payment.

Minpunten:

The price is a little steep for a small company, but the functionality is great!

Very, very satisfied with switch to Bill4Time

Opmerkingen: Overall the whole firm has been very happy with our recent switch to Bill4Time. It's a very clean, intuitive, and easy to use program, though can get redundant. Web-based interface is nice too and makes me feel confident about record keeping.

Pluspunten:

Love it all! Easy to use and intuitive. User on boarding went well. Nice web based interface. Not as much of a headache to enter time as previous software.

Minpunten:

Onboarding/entering our billable clients, references, and tasks was a bit tedious and repetitive for set up. Have to manually enter updated information for references individually, which we update every quarter for a decent volume.

The good and bad of Bill4Time

Opmerkingen: Customer service is responsive, sort of. They will respond--but it is not always productive. I wouldn't say it's terrible. I wouldn't say it's stellar.

Pluspunten:

The best part of Bill4Time is that it is intuitive for users to enter time, and expenses. There is very little training. Bill4TIme has/supports API's, which allow client and matter data to be fetched for use in other systems, like a practice management suite. The integration with QuickBooks works well. The iphone app is well done.

Minpunten:

The pricing is a bit steep compared to TimeSolv, which offers the same as Bill4Time and more. If my firm had things to do over again, it would probably go with TimeSolv (and if B4T's prices continue to increase, we will make a move). Another drawback is that B4T does not have single sign-on capability. I'm told they're working on it. Single-sign-on allows the program to authenticate using a firm's local credentials, like the credentials for users to login to their computer. So if a user is logged into their computer, they don't need to authenticate on B4T. NetDocuments has this capability and it is VERY nice. The standard reports could be more of aimed at the reports that law firms would use. Like for instance, matter-specific invoice reports for use in legal fee applications (amazingly, it does not offer that report!) Clients have found the invoices a bit confusing where they also contain trust account balances. There is some opportunity to customize them--to a point.

Mac user

Opmerkingen: Excellent.

Pluspunten:

Works with Mac. Easy to setup and use. Works well with remote timekeepers. Never had an error or problem with this billing software after 5+ years. Great customer service to answer questions about features.

Minpunten:

Nothing. Works great. No problems to report.

I have loved Bill4Time since 2009!

Opmerkingen: I get my billind done very fast compared to how long it would take me to do it manually. It is also great to keep track of my productivity.

Pluspunten:

It is easy to keep track of billable time, especially with the desktop widget.

Minpunten:

Things have to be entered in a certain order on the widget. Otherwise they get erased. This is a hassle since my short term memory is not that good. I would like to be able to enter data on the widget in any order. I have always had a hard time with the accounting reports. They are not friendly to non accountants. I just want to know who owes me what and since when. I still don't know how to do that after 11 years of being your client.

Excellent Product; Better Support

Pluspunten:

The software itself is fine. What stands out, however, is the technical support. They not help with software questions, but help even more with correcting bookkeeping errors. We have gone to a virtual firm model, so each attorney handles more and more of the day to day administrative functions, including billing and bookkeeping. To know you have someone to call who can generally take the time to walk through and correct mistakes and provide technical assistance is critical.

Minpunten:

As with any software if you were to develop it yourself (assuming you had the ability to do so) you would do it differently in some regards. For instance, I usually enter time for a day on the following day. it would be nice to not have to change the date for each entry, but to change the date just at the start and keep it on that date until you manually change to a different date. This is a nit and relates to how I do things. I'm sure I could come up with other nits, but overall the program works and works well.

I Enjoy Working With Bill4Time

Opmerkingen: I think Bill4Time is as easy or as complex as the user makes it. It fits those of us who are not really accounting types as well as those who are pros. I am able to add users, clients, projects, activities, tasks, etc...quickly, and easily. That means a lot to our small business.

Pluspunten:

1. I like being able to associate budgets to clients. This is very helpful if it involves a fixed bid project. We don't want to go over budget or under. Running the Budget Report every few days keeps our projects inline with the client's expected investment. 2. I like the new dashboard. It's much more convenient and fun. 3. It's easy to add in contractors when needed. It's easy to give them the access I want them to have. It's also easy to set contractor's rates.

Minpunten:

I would like to be able to include sub-projects (or phases) under a parent project. This would be very convenient. I would like more control over the report formating. I've noticed that some really wide reports are generated on portrait layout PDFs. Sometimes we have all hands on deck and are really busy. I would like the software to send out an alert when hours logged are within 10% (or a user-defined percentage) of the associated budget. This would keep us from accidentally going over budget.

Great Application and Simple for Billing

Opmerkingen: Never had issues.

Pluspunten:

It is user friendly, the support at B4T go above and beyond. Easy to use, not complicated any single user can use without difficulty.

Minpunten:

I would like to be able to attach documents to the time entries.

Well worth the money

Opmerkingen: Works great and easy to use and train people to use.

Pluspunten:

Easy to use and train new personal on. It is also easy to find reports you need.

Minpunten:

There is nothing about the system I do not like.

Cost - benefit best alternative

Opmerkingen: Very good

Pluspunten:

Easy to use, intuitive alternative and the best alternative from a cost-benefit analysis.

Minpunten:

The iPhone app.

Excellent Product

Opmerkingen: Bill4Time customer service is excellent. I love their chat feature and it is really important. Anytime I have a question about a client's bill, I can get it sorted out in less than 10 minutes. It is so easy.

Pluspunten:

This software is extremely easy to use and gets better every year. I use it for everything with my law firm. The billing is extremely easy and it takes me only about 45 minutes to do all of my billing each month. Other firms take days and have an employee just to manage the billing. I also like the tasks functions.

Minpunten:

Nothing. I really like this product in full.

Ease of Use

Opmerkingen: Excellent experience. Client payments are on-time.

Pluspunten:

As a solo practitioner every moment of time is essential. Bill4Time's intuitive system makes tracking every entry simple. Clients can review invoices that speak directly to the time & effort that I record.

Minpunten:

Everything works fantastic. No complaints at all.

Law firm management made easy

Opmerkingen: It has been my first and only billing software. I will never need to manually raise bills again.

Pluspunten:

One stop billing solution. Excellent invoicing and other features. Love the new dashboard. Makes counting very easy. Easy to add new users and expand.

Minpunten:

Task management and calendar management not very seamless

Customer Support Is Fantastic

Opmerkingen: I've used Bill4Time for more than 5 years, and they have continually worked to adapt and add additional features. It is a very good product.

Pluspunten:

Bill4Time is very intuitive, and the customer support staff are responsive and very easy to work with. Bill4Time provides a very functional platform that allows busy professionals to have the tools they need at their fingertips wherever they are.

Minpunten:

Bill4Time is great at tracking time and providing reports for the time and invoices, but it is not a full scale CRM. That has not been a problem for my firm, as that was not the purpose.

Bill4Time is worth your time

Opmerkingen: I searched for a duel timekeeping and accounting software for almost a year before I settled on Bill4Time. It is the only one I found that did both well. Avoiding the time it takes to move timekeeping records into an accounting program every month is a fantastic feature!

Pluspunten:

This software is fantastic! It's affordable and the support is the best I've ever had from any company. It is intuitive and is easy to figure out if you've made an error anywhere in your accounting.

Minpunten:

There is a bit of a learning curve to the invoicing section but once it's set up you'll be grateful.

"Would highly recommend!"

Pluspunten:

" Bill4Time has been the only billing system our lawfirm uses that remains user friendly, simple and clear in its layout along with consistency in its formatting and processes. I would highly recommend this product! "

Minpunten:

There are a few glitches when entering whole batches of entries that need to be addressed. For example, some settings don't always transfer through to the next row and it ends up costing valuable time having to go back and change settings on each entry within the batch.

Reliable and easy to use

Opmerkingen: Excellent

Pluspunten:

It integrates with my payment system, it is very intuitive and creating invoicing is simple.

Minpunten:

More categories for time tracking would be nice