Sage Timeslips reviews

Easy way to keep track of all attorney billing statements, as well as client payments.

Opmerkingen: It is easy to keep track of attorney time, things happening with each individual file, and client bills.

Pluspunten:

Each attorney can have their own form of the software and enter their specific entries. You can see all client bills from the past and present. There is an easy screen which shows each client's balance, last bill cycle, last payment, their address, phone number, and how much interest they are accruing. It is easy to enter your time entries and generate client bills. You can also generate all client's who haven't paid, last time they've paid, how much they owe now, and past due balances. You can also enter "notes" with each individual client to keep track of their payments and cards, etc.

Minpunten:

There are a lot of different functions in the software that I don't know how to use or what their purpose is. The office manager has a lot more control over the program so employees can only access certain things. The items I can access were difficult to learn since the buttons are spread out. Some functions that I use left often are harder to remember where they are located. My least favorite thing about the program is that it is very slow and constantly freezes. I have to then wait several minutes to use anything else on the computer, or I have to manually exit the program a few times before it will work after freezing.

Served its Purpose Well

Opmerkingen: My overall experience with Timeslips was positive. It was a little expensive, but not in comparison to other billing software programs out there. It was relatively easy to use, and we produced attractive and accurate bills for clients. It was only when my firm structure changed that Timeslips could not accommodate us for a reasonable price.

Pluspunten:

I found Timeslips to be relatively user friendly. I used it when I was in a partnership with another attorney, and our monthly billing seemed to run smoothly. I had come from another firm that used Tabs, and I found that Timeslips was less complicated overall to use.

Minpunten:

We had some problems with Timeslips after closing our office and changing to remote only offices. We had been using it on a server, and when we tried to change that, it caused a lot of errors and we lost a lot of time trying to make it work. Ultimately, one partner stuck with Timeslips on his system, and I went to another cheaper software product instead of purchasing a second instance of Timeslips. It was frustrating that I had to start from scratch with all client data in the new system, but I don't really fault Timeslips because it certainly worked as needed when we purchased it for our server in the office.

Sage Timeslips Review

Opmerkingen: The customer service detracts from the quality of the program which I think is excellent.

Pluspunten:

Timeslips has excellent time tracking and billing features. The billing and invoicing features are excellent.

Minpunten:

In all honesty, I am extremely disappointed in how Timeslips provides support to customers. Trying to solve a problem through "chat" services is ridiculous. What has happened to one-on-one conversation? Customer support is the worst feature of Timslips, yet it should be the most important feature aside from the product itself. Also, for the amount of money I am paying each year, I should have the ability to have more than 4-5 support interactions with being charged. I honestly believe that these issued should be addressed.

Antiquated compared to the options available today

Opmerkingen: Overly complex and antiquated. Takes too much time from both the end user and administrators. We are way happier using Avaza and Quickbooks than we ever were on Timeslips.

Pluspunten:

There wasn't much to like about Timeslips except maybe an abundance of reporting

Minpunten:

Clunky and over complicated. Interface was outdated. Started on the locally hosted version which was nearly impossible to upgrade and required keeping a really old computer around. Did demos with Sage to see about getting on a newer version and I wasn't impressed at all with their offering compared to other products I was looking at.

Need a dedicated support/service team of phone line.

Opmerkingen: I've used Sage Timeslips both as an employee (for 9 years) and now as a business owner. As a user, it was an excellent tool. As a business owner, setup is cumbersome and initial support is lacking.

Pluspunten:

Leadership utilizes the time tracking feature as part of our overall analysis for project efficiency. It gives our staff some insight into how their time is spent and where we as an organization can make improvements to process. It's invaluable.

Minpunten:

Invoice template editing/creation is cumbersome. It would be very helpful to have access to templates or better how-to manuals. We have had a very difficult time with getting assistance over the phone for some of the billing/invoicing features which results in our spending an inordinate amount of time on the setup process.

Remote billing key

Opmerkingen: We are satisfied with the product. Customer support is generally good.

Pluspunten:

I most like that I can use the easier e-Center whether in the office or out. I can save my favorites and not be bogged down with other attorneys' clients.

Minpunten:

Wish e-Center allowed input of numbers in client and L/A Code sections rather than drop downs. I sometimes select the wrong designation while scrolling and do not catch it until later review. It takes time to figure out corrections.

Robust software, but somewhat clunky

Pluspunten:

We have used Sage Timeslips for 20+ years and it has worked for us. There are many positive features of the software like the customization of reports, the billing process and all the many features.

Minpunten:

We have run into some issues with being able to invoice clients the way some of the attorneys wish to do so. The software updates are worth updates are crucial, but notifications for new updates are not consistent.

Time Slips

Opmerkingen: Timeslips makes our monthly billing an easier process. Since our last upgrade, the new features are great.

Pluspunten:

Being able to jump from client to client to enter charges is a great function. Duplicating the charge for similar charges from client to client or even multiple charges for the same client that are similar. Easily modifiable.

Minpunten:

When trying to click on a task, if you have typo, it does not allow you to re-key the letter to drop down elsewhere in the menu.

Ok but not user friendly for Lawyers

Opmerkingen: Acceptable but unless you are an accountant, it was difficult to understand all of its functionality.

Pluspunten:

Tracked time and expenses great and integration with Outlook was pretty seamless.

Minpunten:

Useful reports were difficult to obtain and inability to modify come records created isues

Outdated - Not the best customer service

Opmerkingen: Overall, the new firm that I am with does not use this program and I am so happy for that. It CAN and WILL get the job done for you, but there are a ton of other programs out there that can get you more bang for your buck in my opinion.

Pluspunten:

Very basic and easy to navigate for the most part. It was easy to teach other employees how to learn the system because it was very cut and dry.

Minpunten:

It is outdated and needs a lot of work. The functions that it has can be updated and improved to make it better. It seemed like certain features you'd have to click 10 steps to get to something that could easily be in a drop-down menu. It just isn't the greatest layout and way to use a program. Also - the customer service is only there for you if you buy a very expensive addition to your software package. So, even if you have a basic question they wont help you, and there are little to no helpful posts online if you try to Google a problem you have because I don't think a ton of people use the program.

Timeslips Billing Software

Opmerkingen: It was a good software for the basic purposes that it served, i.e. timekeeping and billing. But I do recall that there were a lot of user issues and lack of tech support.

Pluspunten:

I recall that Timeslips was the first billing software I used as a full-time practitioner, and it was a good way to get a sense for how a billing software works, and to learn the value of keeping track of time for making money! I learned the business side of a legal practice in part from using Timeslips!

Minpunten:

Our firm used Timeslips several years ago when the then-managing partner had purchased a limited number of user licenses for the software. After new partners came into the firm, and the firm was growing, the limited number of licenses became an issue, and I recall there were times when different attorneys could not access the system due to limited license usage issues. Then, the office manager and the firm partners were looking into whether it was possible to purchase additional licenses, and I think cost was an issue. We also didn't have access to tech support, which frankly I don't recall why except for maybe that service did not come with the type of licenses we purchased, or it was simply too much money than what the firm was willing to spend at the time.

This company is sketchy af

Opmerkingen: 20 years ago, they were a decent company and put out a decent product. Now they have built in glitches, designed to take your system down 12 months after you purchase their product so that your billing information is held hostage until you pay them the required amount.

Pluspunten:

It is simple to enter the time in. My employee pick up on entering the information fairly quickly.

Minpunten:

I purchased the program, and not a subscription. You can count on the fact that in 12 months after you purchase the subscription, you will suddenly and magically begin to have glitches. Then they will tell you that that version of the program is no longer supported, therefore you have to spend some random amount of money to upgrade to a version that is supported. Some years this is been $400, some years it has been over $1,000. Meanwhile they hold your information hostage with the built-in error message/glitch that they have included in the program to start appearing within 12 months of your purchase. Run from this company. They will hold your billing information. They will tell you this is not their problem. If you chose not to run from this company, you better pay the extra ransom money for the service plan, but beware, eventually they will just give you the advise that you need to upgrade again.

Better than Quickbooks for our firm

Opmerkingen: Been using for years and tried other products and went back to Timeslips

Pluspunten:

Ease of getting billing data for each client prepared for court. Reports are needed for court filings and they can be printed quickly.

Minpunten:

Wish it was easier to do the split billing

Customer Service Fell Way Short

Pluspunten:

Not sure, we have been using it so long that we just continue to use it.

Minpunten:

Unfortunately, i had a really bad experience with customer service and i was not pleased with the lack of help or rude attitude that was presented.

Adequate

Opmerkingen: It works fine.

Pluspunten:

I am used to how it works for my business purposes.

Minpunten:

The yearly cost is expensive given the value provided by the software.

Ease of Sage Timeslips

Opmerkingen: I have worked in various other time accounting software over my 38 years at the law firm. This is by far the most efficient system and was very easy to transition to from other platforms. The HELP function is quasi-helpful - you just have to know the exact terms to find the right answers to your questions.

Pluspunten:

It is easy to use and menu driven. Tips for using the systems are available and informative.

Minpunten:

Can't find where to change initial set up information like default preference for billing layouts. Changes of firm ownership result in changes to previous owner's wishes for the look of billing.

is it a good program

Opmerkingen: Again only program I have used; can't compare; I do wish it was more user friendly.

Pluspunten:

Its the only program I have ever used so I don't know.

Minpunten:

Changing the layout of the bill.Being able to delete a client instead of putting into inactive or closedSetting up an account as flat fee it always adds the client's deposit each month. If told during the matter that it is flat fee I have to retype the entire client entries all over and close the first account. THIS IS A HUGE PROBLEM!

Liked previous version better

Opmerkingen: I have had thirty years using Timeslips. Always get excellent help.

Pluspunten:

I really my previous versions of Timeslips. There is one thing not available anymore - reference to have multiple jobs for one client. For the most part user friendly. Been using this since 1992.

Minpunten:

I really liked my previous versions of Timeslips. I had the ability to add a reference if the client had several different jobs. The cost is also too high.

Best time and billing software, but not perfect

Opmerkingen: I have been using Sage Timeslips since 2008, and by and large the experience has been incredibly positive.

Pluspunten:

I love how Sage handles multiple types of billing and billing arrangements and it's multiple time and expense tracking feature.

Minpunten:

The biggest downsides about Timeslips are that it is pricy and that it is not 100% cloud-based. Regarding the latter, in the new age of remote work, it is a huge detriment that the entire system cannot be managed online or fully integrate with other cloud-based software, such as case management software.

Sole Proprietor CPA practice review

Opmerkingen: As noted above, I have used this program for my time/expense tracking for over 2 decades. That say more than any words could describe.

Pluspunten:

I have used Timeslips since just prior to the turn of the century. I am familiar with many aspects of the program and like it enough to retain.

Minpunten:

It was more cost effective when I could purchase the program and upgrade only every couple years. Now it is annual subscription based which tripled my cost. I have experienced difficulties it generating differing invoice layouts.

Good product but hard to get help

Opmerkingen: Overall, our experience is good to average. I feel like the price is high on a subscription basis.

Pluspunten:

Timeslips is easy to use once set up. We use it to input attorney time and expenses and to produce bills/invoices at month end (or on demand).

Minpunten:

It is hard to get assistance when needed. The online "help" sources are not often helpful when we have questions on specific items related to our firm.

Great Software

Pluspunten:

Sage Timeslips is very user friendly. I like the easy of being able to adjust the date of bills and preparing reports.

Minpunten:

There aren't really many things I've had issues with. However, I did notice that I am unable to delete a client name if it was entered by mistake. I did see that you can change the status to closed or inactive. But it seems like in the case of incorrect entry it takes up a lot of space instead of being able to actually delete the entry.

Solid software

Opmerkingen: Works well to keep track of attorney billing but would love more flexibility to design invoices and reports.

Pluspunten:

Entering attorney time for billing is simple and intuitive. Interface is unfussy and easy to navigate for the most part.

Minpunten:

Lack of flexibility to design invoices - the design platform is difficult to use and unnecessarily complicated and rigid. Similar lack of flexibility with reports.

Long time user of Timeslips for law firm

Pluspunten:

Timeslips is easy to navigate and has the functionality and reliability you need. The billing stages of Proof, Revision, Audit keep you straight where you are at in the billing process. For a small law firm, the software is just what you need and easy to train users.

Minpunten:

Sometimes the reporting is limited, but that could probably be improved if I had the time to play around with customizing reports.

My Use of Timeslips

Pluspunten:

Timeslips is very user friendly. I have used it for the majority of the 32 years that I have practiced law. It has the time and expense feature to allow tracking oy my time spent on my clients' cases and the expenses that they are required to pay. It has the ability of using different hourly rates for different clients. It also has the capability of drafting different amounts non-refunable retained and the use of Funds to apply refundable portions of retainers differently.

Minpunten:

We have had to update our Timeslips software on occasion and in that process lost some information that we had to recreate; however, it was not information that I didn't have backed up. I cannot suggest any changes for my specific use of Timeslips.