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Over CareCloud

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Pluspunten:

The look of the software is pleasant. From a billing standpoint it is convoluted and tedious.

Minpunten:

According to our providers, Charts 2.0 EMR is hard to navigate.

Beoordelingen van CareCloud

Gemiddelde score

Gebruiksgemak
3,8
Klantenservice
3,4
Functies
3,5
Prijs-kwaliteitverhouding
3,3

Waarschijnlijkheid van aanbeveling

6,0/ 10

CareCloud heeft een totaalscore van 3,6 van 5 sterren op basis van 110 gebruikersreviews op Capterra.

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Reviews filteren (110)

Donna
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer
Bron: GetApp

Very pleased

5,0 9 jaar geleden

Opmerkingen: We are a small Podiatry practice with 2 offices serving the Reidsville North Carolina and Danville Virginia areas. We currently have 8 employees. I have been extremely happy with CareCloud. They have made my work flow much easier.

Pluspunten:

Customer support is wonderful. If I have a problem or question they are more that happy to help. I have never dealt with a friendly bunch of people.

Minpunten:

The group posting payments could be more attentive to what they are doing. At times they post things incorrectly. I have to keep a close watch on patient billing because I have noticed that some payments are posted twice or they will write off the incorrect amount. By doing this it shows a credit for our patients when in actuality they owe the practice money.

Laura
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer
Bron: GetApp

Seamless workflow and great support

5,0 9 jaar geleden

Opmerkingen: CareCloud’s intuitive design has made our office workflow seamless. The interface is very easy to use and our staff is very easily trained on new functionality. CareCloud is always working to improve the product and frequent updates are available for free to help users better navigate the system. The concierge service has been very helpful to us as a new practice. Having a case manager who is just a phone call or email away helps us solve any questions or problems quickly.

Pluspunten:

Great desing, seamless workflow, clean billing software, denials worked correctly, personal service with the concierge team

Minpunten:

Previously there was a delay in working denials but this has improved greatly over the past 6 months.

Paul
CEO in VS
Ziekenhuis- en gezondheidszorgbranche, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Would not recommend

3,0 2 jaar geleden

Pluspunten:

The look and feel is the best thing about it.

Minpunten:

Features are broken and they refuse to fix until you threaten to leave. Then they will try and hold you to an auto renewal clause imbedded in a MSA. Be very careful before you sign anything.

Brenda
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer
Bron: GetApp

Care Cloud

5,0 9 jaar geleden

Opmerkingen: The company I work for has been with Care Cloud for over two years now. I love the program because it is very user friendly and is able to handle the work load of a busy practice.

Pluspunten:

The program is user friendly which makes it easy for us to train new staff. The customer service is above outstanding.

Minpunten:

I don't have any cons at this time.

Heather
Heather
VS
Heeft de software gebruikt voor: Niet verstrekt
Bron van de reviewer

Carecloud is awesome!

5,0 8 jaar geleden

Opmerkingen: Carecloud is an excellent practice management system. The ease of training new employees on the system is great. Carecloud is easy to learn and manages patients accounts well

David
physician in VS
Medische praktijk, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

buyer beware!

1,0 2 jaar geleden

Opmerkingen: Absolutely the worst billing company possible and I ahev used three so far, horrible off-shore service, restrictive contracts, extremely high rates, and zero feedback or flexibility

Pluspunten:

There is not a single good thing I can cite from our Carecloud experience.

Minpunten:

Horrendous off-shored customer service and billing.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Medische praktijk, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer
Bron: GetApp

Care Cloud implosion. Do not consider in your EHR SEARCH.

1,0 3 jaar geleden

Pluspunten:

We were led to believe that this was a stable EHR company but after just three months they were purchased by a larger equity firm in there after the on line reliability was miserable and communication from their support company MDS was Similarly poor eventually we had to abandon this EHR and are moving to another EHR hopefully with a better end result

Minpunten:

TERRIBLE RELIABILITY For LAST 15 months since private equity purchased them.

Carol
Carol
office manager in VS
Geverifieerde LinkedIn-gebruiker
Ziekenhuis- en gezondheidszorgbranche, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer
Bron: GetApp

Many issues

1,0 3 jaar geleden

Opmerkingen: I have never used a system that goes down as much as this one does and locks me out constantly , the customer service is even worse

Pluspunten:

NOTHING , it is horrible and no one wants to help

Minpunten:

THIS SOFTWARE IS AWFUL , worst i have ever experienced

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Ziekenhuis- en gezondheidszorgbranche, 1.001-5.000 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Needs more intuitiion, more ease of use for staff and physicians

3,0 6 jaar geleden

Pluspunten:

Has general functions that area easy to use for staff and physicians but lacks the robust total functionality that would make the entire practice thrive with this product.

Minpunten:

Needs far more intuition, ease of use, proactive functionality, less mouse clicks, intuitive guidance to next screens, more face time with patients

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer
Bron: GetApp

Great Service!

5,0 9 jaar geleden

Opmerkingen: We love Carecloud. We had a little bit of a rough start with the company. They did resolve our issues and the service has been great. We are very happy.

Pluspunten:

Great Reporting Easy Scheduling

Minpunten:

Hard for patients to make payments on-line

Marie
Physician in VS
Medische praktijk, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Recurring appointments are on the schedule for good-these recurring appointments can't be deleted

3,0 4 jaar geleden

Pluspunten:

It has all features of billing, scheduling and charts in 1

Minpunten:

can't delete recurring appointments in bulk, and can't modify the times of these recurring appointments once they are set. What is the point of having a recurring appointment feature if any changes will have to be made individually anyway?

Mila
Medical director in VS
Medische praktijk, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

continuous problems

1,0 5 jaar geleden

Opmerkingen: We purchased this system about 5 years ago and were very happy with it's performance. Over the last 3 months, however everything changed. The system fails every day on continuous basis. Customer support is useless as they are reading off the script instead of actually trying to help. Noone is transparent as to what seems to be the problem and noone seems to be able to help. WE will be looking for other systems

Pluspunten:

The system was very user friendly and was easily modifiable to our needs.

Minpunten:

Customer support and transparency is an issue wit this company as is complete lack of accountability, it seems.

Mayra
Patient Service Representative in VS
Medische praktijk, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

CareCloud review

4,0 4 jaar geleden

Opmerkingen: Overall I like the software.

Pluspunten:

Easy to navigate. Offers more than one way to search a chart like email, phone number, name & DOB.

Minpunten:

It's challenging to understand the simple charges, payments & insurance payments in the financials section. Patient charts won't come up when searching with emails that have periods, underscores or hyphens in them.

Carla
Practice Administrator
Medische praktijk, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer
Bron: SoftwareAdvice

Everything that we need is always in the next phase, with no timelines or details of a plan.

3,0 7 jaar geleden

Pluspunten:

The patient check-in screen is really easy to use; you drag and drop. Plus, the patient pictures are great.

Minpunten:

The calendar settings are global, so with having allergy patients that come in 1-7 an hour, we are unable to use many features because it would give false information on when the next available appointment is, and just unable to customize each doctor's and areas calendar is a huge drawback. We currently have them doing our billing; once we bring billing in-house, we lose our client support representative, which was our only saving grace on trying to get some answers and get anything done. The billing is not good; many of our insurance companies won't take their calls anymore. When we take over a case that they are supposedly working on, we are told not to do our own billing. Our billing specialist can get the issue cleared up in 1 phone call and CareCloud will have been working on it for months. The notes left by the case support people are horrible. They don't make sense, it doesn't really say what they've done, and it is the same comment time after time, and nothing gets resolved.

Lashun
medical assistant in VS
Medische praktijk, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Great software

5,0 5 jaar geleden

Opmerkingen: Its a great application for making appointments and managing the flow of the office.

Pluspunten:

That its very user friendly and always updating to improve the quality.

Minpunten:

Not much to dislike. Care cloud does everything my office needs it to do.

Sandra
Chief Medical Officer in VS
Medische praktijk, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

CareCloud personal review

5,0 6 jaar geleden

Pluspunten:

User friendly. All in one EMR. Friendly and helpful customer service Frequent updates

Minpunten:

If you integrate Breeze with CareCloud it’s a bit buggy. Doesn’t always transfer information into CareCloud.

Michael
Executive Director of Franchising in VS
Geestelijke gezondheidszorg, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Great Analytics

4,0 7 jaar geleden

Opmerkingen: Carecloud Charts is a good product. Consider the options and see if it's right for you.

Pluspunten:

Carecloud offers very good chart features, some of which are customizable. The reporting features are very robust. It saves you time, which saves you money.

Minpunten:

All these features come at a cost. The system is a little pricey. Smaller practices may not be able to afford it.

Shanda
Owner in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Never again

1,0 6 jaar geleden

Opmerkingen: Fair

Pluspunten:

Easy input of information but you can loose your information quickly

Minpunten:

Takes to long to repair important items

Debra
RN
Medische praktijk, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer
Bron: SoftwareAdvice

EHR Review of Carecloud

2,0 8 jaar geleden

Opmerkingen: Care Cloud looks nice but is not a 100% user friendly system. There are too many spots to type in the same information and not all of it transfers or rolls over from page to page or encounter to encounter. Even though the EHR selection allows you to select templates to use, it doesn't allow you to create them to fix your exact needs and only parts of it is able to roll over into the next note. There is not a place to manually type in imaging/labs results and the ones they give you to select from are very limited. The insurance section in the patient's charts do not show effective dates even though it is a necessary information in order to put the insurance in. You can not manually add in insurance carriers you have to use there list, and I have found insurances like work comps that are not listed in there list. You have to go thru multiple screen to check in a patient and to find a co-pay, that make it very time consuming.

Minpunten:

Dose not work with iPad and tablets, even thou they advertise it dose. Also not compatible with any speech recognition software like Dragon. They will do update in the middle of the day.

BARBARA
BILLER in VS
Administratie, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer
Bron: SoftwareAdvice

LOVE THIS SYSTEM

4,0 5 jaar geleden

Opmerkingen: I USE CARE CLOUD FOR EVERYTHING CHECK IN CHECK OUT LOOK UP PATIENTS BENEFITS

Pluspunten:

ITS VERY HELPFUL AND ACCURATE GIVES ME ALL THE INFO ON MY INQUIRIES

Minpunten:

I LIKED IT ALL THERES NOTHING I WOULD CHANGE

Barbara
Therapist in VS
Geestelijke gezondheidszorg
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Happy with CareCloud

4,5 9 jaar geleden

Pluspunten:

I like the ease of use, the design is pleasing, and it's easy to navigate. The flexibility of inserting and moving sections, groups, findings is also a great benefit to charting.

Minpunten:

There's not much I don't like. It would be great if when we record our times in the chart for an appointment with a patient/client, there would be an automatic calculation for the length.

Rosemary
Medical Receptionist in VS
, 10.000+ werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer
Bron: SoftwareAdvice

ONE OF THE BEST EMR PROGRAMS

5,0 7 jaar geleden

Pluspunten:

OUR OFFICE DID NOT USE THIS PROGRAM FOR VERY LONG BUT WE ALL DID FEEL THAT IT WAS A GREAT EFFICIENT PROGRAM!

Minpunten:

AT THE TIME WE WERE USING THE PROGRAM WE HAD LOTS OF PATIENTS THAT WERE SELF PAY AND THIS PROGRAM WAS CHALLENGING WHEN IT CAME TO THAT.

Heather
Office Manager in VS
Geestelijke gezondheidszorg
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Overall CareCloud Rocks

5,0 9 jaar geleden

Pluspunten:

Its very user friendly and for the most part CareCloud will implement and make updates that are suggested and/or requested from its customers.

Minpunten:

Little overpriced since we do not use off of the features it offers. Wish you could only be charged for certain features used.

Denise
VS
Heeft de software gebruikt voor: Niet verstrekt
Bron van de reviewer

Sales team misleading and awful software.

1,0 9 jaar geleden

Opmerkingen: If you are thinking about CareCloud, run the other way. The sales team kept telling us that they will do the billing. (They just wanted the sale.) It was explained, MANY times, that we are a private practice, we are not billers. CareCloud kept assuring that we would not need to know how to bill and that we did not need the biller that we currently had. They lied. I have claims from February 2015 that are not resolved. CareCloud does not allow you to speak with their "concierge" staff, so all is done by e-mail. (They Concierge program is supposedly their billing staff.) Their training videos for the software are outdated and only cover the bare basics of processes. The customer support staff will refuse to let you speak with any form of a manager and the new CEO does not return any emails. Just waiting for the moment we can complete our contract.

Thuha
M.D.
Medische praktijk, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer
Bron: SoftwareAdvice

CareCloud EHR

1,0 8 jaar geleden

Opmerkingen: Poor experience had to call IT/customer service numerous times and did not get anything achieved. Lots of glitches and needs reloading; see cons below.
Do not recommend at all due to cost and functionality.

Pluspunten:

e-prescribing copies previous notes.

Minpunten:

Doesn't have appropriate medical terminology too many glitches and causes freezes, loss of information typed, etc. Too many buttons to click individually, copies previous notes but also copies previous orders associated with it that can't be deleted.