Easy Storage Solutions reviews

I've been with Easy Storage 4 years

Opmerkingen: I’ve been with Easy Storage Solutions for over 4 years and just recently started a new facility. Hard to put in words, excellent prices for their service. I just talked to their biggest competitor and he said they are coming out with a new product, just to compete with Easy Storage, he brought it up. I also read a magazine article (The National Storage association magazine Feb 2019) that talked about Easy Storage as an expert in artificial intelligence related to storage units. Easy Storage is has been in the industry for 10 years now and they now have over 3000 clients and all the bells and whistles you could want. There is a management accounting company in house(optional) that does your payroll, payroll returns, tax forms, w-2’s, bank reconciliation, billing, bill paying, internal theft analyzation , everything. (Price is customized to your needs)
Just think, you can have independent management of you manager and cheaper than you can do it in house. The best part is their service, you never wait to talk to someone and they call you in their spare time looking for something you need help with. Each time they called me, I solved something that was bugging me.

Pluspunten:

Easy set up and availability to customer service. Small company in relation to others, but large enough to have lots of bells and whistles. When I call I can talk to the owner, or the start up person that did the Accounting service, (Ty), or the one in charge of website optimization, these are all owners of their individual part of the company, but all reside within the company. The last two were employees, but were encouraged to branch off and own their own part.

Minpunten:

Don't have any. Small always has some drawbacks, but I like how they treat their employees and am willing to wait for some updates.

Easy Storage has literally saved our facility!

Opmerkingen: Overall, moving away from SiteLink and onto Easy Storage has help use keep better track of all our operations better than ever before. This software has paid for itself just by being easy to use from any device anywhere you might be located (onsite, on the road, or even at home or after hours!), and it's helped us increase our unit occupancy simply by being so flexible.

Pluspunten:

What I like most about it is the ease of use, the incredible flexibility and functionality, and the fact that it's all cloud-based instead of local on your PC. It has NEVER gone down once since we've been using it in over 2 years, and the support is just fantastic...not that you'll need it much, since it's so darn easy to use and manage!

Minpunten:

Their monthly pricing is a bit/lot higher than it should be, and the fact that you cannot select or manage your credit card provider means that you don't even have the option to shop around for the best deal in processing rates. This part is almost a deal-killer for me, because I just HATE over paying for credit card processing and the lack of being able to control what company I choose to use.

Not impressed

Opmerkingen: The business can keep running after our emove disaster.

Pluspunten:

I am a bit surprised at all the excellent ratings and a I am a little concerned for giving it a less than glowing report. I am not sure why everyone thinks this software is so good and wondering what am I missing. It does the job, but in my opinion it really does not offer anything to earn such glowing reports.

Minpunten:

It's confusing. It is not an all in one program. You need to have a totally separate company for processing payments, which also costs a lot. This software does not function as an accounting program. They sell that service separately from what I understand. Instead of crediting a charge you simply void it. The reports are limited and quite terrible actually. Most do not sort and only download to a PDF or CSV document. They probably offer a separate report writer for another charge if you desire better reports. They do not offer any financial reports at all other than the management report which is not professional or good quality. Lets just say it is not what I expected and I have been very disappointed in it.

A robust system at an affordable cost to manage your storage business.

Opmerkingen: Over all the system is really good already and keeps getting better. Customer support is very good to work with and knows how to help. The online help is also pretty good. We are glad we made the choice to partner with ESS.

Pluspunten:

We like all the aspects of the system and the way ESS keeps adding great features.

Minpunten:

It does not have a way to use your own email based off of the web site they provide for you. Our website is TCGstorage.com It would add to the pro level of the site if we could have "[email protected]" or "[email protected]" etc. with forwarding also. Also no "cash drawer" in the traditional sense

Love this software

Opmerkingen: I have confidence that my software is doing what it should and that my storage business is running smoothly.

Pluspunten:

This software is so easy to use, very user friendly and logical. I had to enter all my customers into the software because I was unable to get a spreadsheet of my customers from my current software. After that the integration was very easy. We were up and running in just a few days. I love that the customer profile has all the info you need for each customer including billing and history. I love that customers can book and pay online and that we now have a website for our business. Customer service is top notch!

Minpunten:

I don't see any negatives at this point.

Fantastic!

Opmerkingen: GREAT customer support! Everything has been fantastic. Very affordable for our facility. 305 units. Wish I’d upgraded years ago. Highly recommend.

Pluspunten:

Great features. Easy to use. Upgraded from software we’ve used for about 18 years. Wow! What a difference. The automation of monthly billing, payments, etc. is a valuable asset to our company. Website is great! Should have found this company years ago. Gate integration was a snap. Highly recommend Easy Storage Solutions. Very satisfied customer.

Minpunten:

Setting up customer accounts took time but that was expected. After that. It was a breeze.

Loving it so far!

Opmerkingen: It has been great so far. I have been able to do everything I wanted and received help from customer service when I needed it.

Pluspunten:

I like the ease of use of the software and the customer support when you need it!

Minpunten:

I would like to see more on the dashboard, I love being able to see everything at one time, it would be nice to be able to customize the dashboard.

I can't imagine anything better!

Opmerkingen: I have a small property of only 49 units. While I can manage relatively easy without the software, ESS has provided me faster access to customer and unit details, especially payment status on all. I feel it has saved me at least 2-4 hours per month of paperwork.

Pluspunten:

I love the easy access property map that gives me instant information on the status of each unit and customer

Minpunten:

Some setup tasks and general information can be difficult to find while other tasks require more clicks than one would think necessary.

Affordable! The best for smaller properties!

Opmerkingen: The price and simplicity for smaller properties is seriously #1! I took on the management of 2 separate self-storage businesses, only because of Easy Storage Solutions. The owners couldn't afford & didn't need the large & pricey systems out there for self-storage, and their only alternative was Quickbooks, which does not fit self-storage. They were frustrated, and I was able to step in and organize their properties easily and set up auto-billing & auto-pay on top of it, with simple flat-rate card fees. I am genuinely grateful for the Easy program.

Pluspunten:

The price. The simplicity. The easy flat-rate Card processing fees. The great website they set up for you. Great Tech Support.

Minpunten:

Nothing, really. When I have suggestions I send them to Tech Support for the "Wish List" and they take them seriously.

Great place to store

Opmerkingen: One of the better storage places

Pluspunten:

Love how easy it is to manage my account with them

Minpunten:

Cost money which I don't have a lot of to begin with

The folks at Easy Storage are Great to work with, They are quick to make improvements.

Opmerkingen: A cost effective service that we can operate in house or remotely, and that provides us with all of the important information our facility requires. It is updated on a regular frequency, with zero to very little down time. Basically its a system that's there exactly when you need it, and with the Gate and Payment interfaces, you will struggle to beat it for the money.

Pluspunten:

Ease of use, Full Featured, but probably for us one of the top features, being able to adjust and change our own site map without paying for or waiting for changes. Updates are automatic, being cloud based you get everything as they change it, and most everything so far has been for the better. Some features we do not use at our facility, but it does not hinder or interfere with our daily use.

Minpunten:

This will probably only relate to a few, but our state charges sales tax on Storage, if a tenant makes a multi month payment, the system will not calculate the tax accurately, it's off, we understand how it does it, we just can't seem to convince them that it's a bit annoying. Also, we would like to have the ability to create custom reports, they have a good selection of templates, however "we" know what "we" need, it would be nice to just get that information and not excess information. I realize that is probably picky, but they asked for Con's.

I have an 82 unit storage facility and found Easy Storage Solutions during a Google search.

Opmerkingen: It was very easy to set up and work with. I like that it sends out notifications with invoice information and lockout notices automatically. I can log into my account from my phone and view customer profiles and even make payments and set up new customers. It has several report features that help with keeping track of customer payments, lock outs, late payments, collections and financial information including deposit slips and much more. Customers can rent and pay online, they can even place themselves on a waiting list and I will be notified via text message and e-mail. For a few extra dollars a month they keep my Google ranking up so I appear on the first page of a storage search in my area. They designed and manage any changes I want to make to my webpage. Over all it is a very good product for the price.

Pluspunten:

I don't have much of a profit margin and they were very reasonably priced. It is the first facility I have owned and they were willing to answer questions about rentals that didn't even pertain to the software. They are always easy to get a hold of when I have a question or concern.

Minpunten:

The software does not allow me to keep track of my expenses and does not integrate well with other bookkeeping software. It also keeps recurring billing going after move out if you don't go in and manually turn it off. Why would it bill on an archived customer who is no longer renting a unit. I feel like all of that should automatically stop once the tenant moves out and is archived.

Easy Storage Support amazing

Opmerkingen: There's voodoo in the vibes with the top leadership.
Sr. Mgmt hides behind the customer facing teams and refuses to ever engage.
It's an obvious cultural and philosophical design of operations.
So if you do need to escalate a serious issue, it's virtually impossible to do so.
The accountability escalation channel is stealth and inaccessible to customers.

Pluspunten:

The people on the Support team. The software is quite good, but is eclipsed significantly in why I have no interest in looking at a competitive offering because of the Support team. I am actually in this industry (Business software technology) and intimately know the challenges of maintaining a quality Support organization, response and resolution time. The renting customer-facing call center is good, the marketing team is good, the software is good, but the user-facing Support org is off-the-charts exemplary.

Minpunten:

Enhancements are unicorns. They don't exist. As good as this org is with Support, they are equally bad with responding to the identified need for even the simplest and most obviously necessary enhancement request. Logging requests are an abject waste of time.

Great for my customers, but not quite there yet for me (still learning).

Opmerkingen: ESS has made my customers happier with dealing online with us. It keeps my customers on my website and the customer support here at least listens and considers potential upgrades and helps work through any challenges in a friendly way.

Pluspunten:

ESS makes things so much easier for my customers. They love the ease of paying online and I like that they never leave my website to do it. I like the ability to send texts to my customers. The customer support team really works hard to help when there is a problem and they are usually very quick to respond!

Minpunten:

The QuickBooks integration for desk top users doesn't work well for me. I'd prefer to be able to download iff. files that have been linked with my various QB accounts that will help me to track and categorize individually, security deposits paid, security deposit refunds, sales tax, retail sales, insurance, insurance fees rent, and fees. As it stands now I have to make monthly GL entries for each of these where I didn't need to with my prior software. I don't like the multiple payment buttons in the payment screen. They are confusing to me and my customers. When trying to pre pay a customer with multiple units and one check I have to enter the payment multiple times, this again make added work for me. Auto payment texts, I discovered the hard way, are not good as they come at crazy hours that woke up several of my customers (I wish I had known this before it happened). I'm in Texas and like to use the TSSA rental agreement, but it's so frustrating they should really let folks know the system does not work well with Blue Moon. If you decide to continue with TSSA contracts and Blue Moon you will be doubling your workload.

Best Software for Small and Large Facilities Alike! Used at ALL our Facilities!

Pluspunten:

Easy Storage Solutions is truly EASY, which is why we've converted every facility from the $12 million facility to the $250,000 facility to ESS and all employees can use and understand it's features, as well as the tenants.

Minpunten:

Since it's been purchased by Storable.... the terrible turn of customer service.

Good experience overall , not happy with the monthly cost rising from $34 to $59 however.

Opmerkingen: As listed in my pro comments

Pluspunten:

Customers can help themselves and make payments, This gave back much time spent accepting payments. Ability to take credit card or customer able to pay with credit cards. But it is very expensive and adds up over a year.

Minpunten:

My General web page is dull and uninviting and some photos need to be changed. Recent software changes did nothing to make working the software glide. Rather its an all over the page to up and down side to side mouse search party to use the software. Can't see half the page due to layout. Bookkeeping also does not have the diversity of reports available that I need. Printing copies or pages, reports, or customer demands of records is also tedious.

Best Value Available for Small Business Owners

Opmerkingen: ESS has transformed my business. Since I switched to ESS (along with the call center they offer), I have been able to purchase additional properties. I am no longer dealing with the issues I had from the previous software I used, not dealing with the day to day calls from customers, and now focusing on expanding my business.

Pluspunten:

The customer service is easily the biggest pro for ESS. I cannot speak highly enough about the level of support I get from the entire group regardless of the issues. The pricing is extremely competitive, and the website they put together is professional looking, interactive, and easily customizable. Excellent, excellent product.

Minpunten:

No real major cons that I have found thus far. Software does everything I would like it to do. Would like to maybe see a few more customizable reports, such as the ability to do trailing 12 reports rather than just yearly revenue. The info is there and you can pull it, but would like to see a customizable field.

The best software for managing small to medium Self Storage Units

Opmerkingen: It enabled us to keep on top of delinquent payments like never before.

Pluspunten:

The ease of use and all the features that a small self storage operator needs. It has separate logins for sales people that gives them just what they need to take payments and contract new units. The automatic payments are a big time saver. The numerous reports tell you everything at a click of the mouse. The website allows people to rent a unit without ever calling us. I could go on and on, but all that you get for a low reasonable price is incredible.

Minpunten:

Nothing. Any time I had a question that I couldn't solve with their online help and tutorials, they are always available by phone to help. You actually talk to a REAL PERSON.

I have found the software easy to learn and have had few problems.

Pluspunten:

ease of use pretty self explanatory The most recent update has made customer info more accessible.

Minpunten:

cannot manually generate a text message to a customer For some reason our manager user name is the default user name for all customers so when I am on customer profile page I have to manually delete that info each and every time or I can't exit the screen.

EasyStorage is a very user friendly software. I would recommend it to all storage facilities.

Pluspunten:

This software is very user friendly and is easy to manage. The menus are easy to navigate and they system is very easy to set up. The customer service behind easy storage is A+ quality and everyone I have spoken to is extra friendly and eager to help. They are also very good with updating the software to make it even more manageable and user friendly.

Minpunten:

There are very few things I dislike. I wish they had an option under the customer's tab to select multiple customers that you wish to apply the same function. For example, if you were archiving customers and wanted to archive more than one at a time, it would be nice to have the ability to do it.

Fantastic Improvement

Opmerkingen: We bought this storage facility last year from my Father in Law. It was run on spread sheets and peachtree with a completely separate program for the gate. It was ridiculous. Once a month everything had to be turned over to the CPA to balance the books. (The costs of the CPA were upwards of $1000. a year if you include taxes) I was spending at least 20 hours a week on paperwork alone. Then there was the billing, it was a nightmare, to say the least, that would take 2 days to complete and was Never right. We did not take plastic, either so besides all the people who just walked away (lost sales) everything was cash or check. There are a lot of people who think its unprofessional or even hinky when you don't take credit cards. We did a lot of research on companies and ended up with Easy Storage Solutions in November 2013. We could not be happier. The CPA is a thing of the past and I am looking forward to doing my own taxes this year. My paper work is down to a few minutes a day and billing day is a few "clicks" away. We no longer spend days trying to get the billing right. They hooked us up with YapStone, (another great company) for our credit card needs. They are only charging 2%. 30% of our customers have already signed up and its only been a few months!!! I can forsee a time when we wont have to use stamps, stationary... Easy Storage is a very easy program to run and teach to employees. The guys are always "on call". They stand behind what they say and are very knowledgeable about this program. Nate you rock. The only down side is we have a graphics business too, and this program has no place to account for it so we are still using peachtree for that, but I have faith that Jimmy and the guys will get that addressed at some point. As far as Storage Programs go this one is Fantastic. Our business is up 25% and all inside storage is full for the first time in 12 years. I could not be happier. I can now concentrate on sales!!!

Excellent Option for Small Storage Facilities

Pluspunten:

The User Interface is easy to use with the site map. The functionality brings most of our reporting into one place. They have the best Customer Support I have experienced in any software I have had to use, and the updates to the manager access has made the software much more user friendly. Our tenants have communicated that the love the functionality they have from the tenant portal. The cost makes it feasible for a small facility to implement and manage their facility without costing to much.

Minpunten:

The setup took a little while to get the map laid out properly. some of the functions take a little more of a learning curve than I feel should be expected. Some functions that are available through more expensive solutions are not available, but the cost is much better

The Best there is!

Opmerkingen: past due accounts stay more current and I do not have to keep calling the customers to remind them All in all, I love this software, I am glad I switched

Pluspunten:

This software is a blessing. I was using U-Haul when I took over and decided to find another software solution. I like that I can access everything from my cell phone and it works exactly like I am in front of my PC. My customers love the text reminders and on line payment. we did not have that ability with the previous software

Minpunten:

I cannot send an individual text on demand when needed would like to save settings in revenue and collection reports ( Revenue, have the ability to save settings as a default on how I want the report displayed...grouped) also have the default start date listed as the current date instead of the 1st of the month. we do our reports daily. On the collections, would like to set a default to sort by days behind with the most behind at the top of the list

581 South Storage Review

Opmerkingen: The software allows me to run my self storage business while still operating another business that is very hands on.

Pluspunten:

Keeping track of customers that are late and automatically sending them email and text reminders is the best feature.

Minpunten:

Customer service needs to be improved. When we use to call for support we could get someone on the phone within a couple minutes.

Great service! Easy to use!

Pluspunten:

The software is perfectly designed to make running your storage business and keeping track of customers, units, and rent collection as easy as possible. You can print out statements or invoices, create notes related to payments or general important information about customers or units. You can create and print multiple reports related to earnings, occupancy, etc. You can create check batches or financial reports also. There are so many useful options. Many of our customers love the option to be able to check their account, pay online, or set up recurring billing for their unit - all at our website! To top it all off, the people at Easy Storage Solutions are very helpful and friendly - if I have a question or problem, they will get back to me quickly and professionally. They are awesome people who care about their clients!

Minpunten:

The website is pretty basic and not very attractive, but we have been more concerned with having a great management system, which we do have.