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Over Comm100 Live Chat

Comm100 biedt omnichannel-oplossingen voor de klantervaring om bedrijven te helpen vragen te beantwoorden, problemen op te lossen en klanten tevreden te houden.

Meer informatie over Comm100 Live Chat

Pluspunten:

The system is easy it use and fluid from both agent and customer's perspective.

Minpunten:

Sometimes some features are more difficult to find.

Beoordelingen van Comm100 Live Chat

Gemiddelde score

Gebruiksgemak
4,7
Klantenservice
4,6
Functies
4,5
Prijs-kwaliteitverhouding
4,4

Waarschijnlijkheid van aanbeveling

8,9/10

Comm100 Live Chat heeft een totaalscore van 4,7 van 5 sterren op basis van 106 gebruikersreviews op Capterra.

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Reviews filteren (106)

Drew
Drew
Customer Solutions Engineer, Team Lead in VS
Geverifieerde LinkedIn-gebruiker
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

This is a great tool for providing live chat to our customers. We've been using it for 2.5 years now

5,0 6 jaar geleden

Opmerkingen: Easy interaction with customers.

Pluspunten:

Easy to get up and running and customize. Easy to manage multiple interactions. Switching between devices or refreshing browser doesn't lose session.

Minpunten:

When there are problems it can be a bit of a blackbox. No real troubleshooting tools. Can't monitor chats on the mobile app.

Reactie Comm100 Network Corporation

6 jaar geleden

Hi Drew, thank you for taking time to leave us detailed comments. Glad to hear that you find our live chat product easy to use. Regarding the troubleshooting tools, may I know what kind of tools you'd like to have and the issues you run into? It would be great if you could contact our support team for suggestions and for troubleshooting. They can be reached at [email protected], or you can chat with us online. For monitoring chats on the mobile app, we'll send it to our product team as feedback for future improvement. Thank you.

Chris
CTO in VK
Informatietechnologie en -diensten, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Eerder overwogen alternatieven:

Everything you could want from a live chat system and more...

5,0 3 jaar geleden

Opmerkingen: The ability to provide solid, fluid, customer service. It seems a basic requirement and one all live chat providers should be able to meet, but after experience with numerous other providers, Comm100 has been the only one that has provided a consistency high level of service to internal teams and our customers. High availability built in makes it stress-free.

Engagement and relationships with our customers have certainly improved and we hope to be with Comm100 for the foreseeable future.

Pluspunten:

Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100. We've been with Comm100 for around 4 years now since making the move from LivePerson and it has improved the service and customer relations to no end. The system is easy it use and fluid from both agent and customer's perspective. The system has a plethora of different integrations through their library of pre-built integrations such as SalesForce, or if you have any self-hosted reporting does then you can integrate directly through the Comm100 API.

Minpunten:

In our experience we have come across nothing negative. There have been features that didn't exist or work for our particular use case in the beginning but Comm100 do not shy away from addressing customer needs and many development requests we've made have been considered and deployed to the platform.

Karim
association president in Turkije
Informatiediensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Comm100 didn't care about our data

1,0 5 jaar geleden

Opmerkingen: The whole company should be closed down and the owners made to sell their private assets to compensate the people who they have let down

Pluspunten:

nothing any more - I have to fill the box with this other blurb just to reach the minimum character count

Minpunten:

the fact that after confirming in writing that they were going to continue supprt for the User and Contact module they just deleted our entire data right in the middle of us working on it. Their wholly inadequate system would not even allow us to back up any more than about 1 MB at at a time. I am surprised they are still in business

Reactie Comm100 Network Corporation

4 jaar geleden

Hi Karim, There may have been a misunderstanding here. Before discontinuing our User and Contact products, we ran a multi-month notification campaign and sent many emails to administrators. Users of the product were advised to download their data in advance of the close date. That being said, we are truly sorry for any inconvenience this caused you, and would like to offer you and your team 3 months of Comm100 for free. If you are interested, or need more help from us, please chat with us on our website.

Rob
WFM Phone Routing Coordinator in VS
Detailhandel, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Comm100 has good pricing and functionality

5,0 4 jaar geleden

Opmerkingen: Good customer service, good team, excellent follow through and easy to launch

Pluspunten:

The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer

Minpunten:

The reporting is very lacking. Splitting out agents can be challenging. We normally will download to excel and apply pivot tables to get the information we need. It would be nice to have a click and go option within the application though

Glenn
President in VS
Fabricage van elektrische/elektronische producten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Online Chat Services

5,0 5 jaar geleden

Opmerkingen: Being available to our visitors when they are most interested. Unfortunately many clients rarely utilize chat, but for those that do, we're here!

Pluspunten:

Very easy to use. I think web visitors have an expectation that companies have an online chat service. Comm100 does just that. One of the nice features is that it is not a bot. A real human interacts with the customer.

Minpunten:

Really can't think of anything. Support is good. Product does what it is supposed to do. Good company. Only concern is that many CRMs are beginning to provide chat as a free benefit. Thought about changing, however I know I can trust Comm100.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

I have been using comm100 for the last 5 and a half years now. So far so good.

5,0 6 jaar geleden

Opmerkingen: COMM100 is of utmost importance if a business is serious about engaging its clients on a day to day basis. If a start-up is to effectively communicate with its clients at any one time, then this live chat software and its chatbox service cannot be ignored. At Africa Sunset Travel Solutions, COMM100 is simply indispensable despite its high monthly costs.

Pluspunten:

1. Comm100 has no downtimes. This chat software never goes down unless your hosting solution is down. 2. ChatBot: Comm100 have introduced a great auto-responding bot. This is extremely useful when I am offline. I just have to feed the data and viola! It responds given terms typed by my client.

Minpunten:

Comm100 is quite expensive. There are numerous free software out there. However, given their efficiency, I would still recommend them.

Reactie Comm100 Network Corporation

6 jaar geleden

Hi there, thank you for your feedback. It is great to hear how useful Comm100 Live Chat has been for your business, and especially great to hear how helpful Chatbot has been to you! We're really proud of this new automation functionality and it's fantastic to hear you're getting very good use out of it. We are releasing an updated version of our Chatbot soon this month - you'll receive a notification when this happens. If you ever have any other comments, questions or suggestions, please feel free to visit our Feedback Forum (https://comm100.uservoice.com/) where our team would love to hear more about how we can continue to improve our product to meet your needs. Thanks again for your review!

Reni
Reni
Online Services Manager in Bulgarije
Geverifieerde LinkedIn-gebruiker
Financiële dienstverlening, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Easy to use and navigate

5,0 6 jaar geleden

Opmerkingen: Sales and conversion - revenue increase

Pluspunten:

User friendly , variety of options - great opportunity for customization and adjustment to your company`s needs

Minpunten:

design- view adjustments for users` need more options so that user can adjust to his preferences - especially eye - color , brightness , spell check , fonts customization .

Reactie Comm100 Network Corporation

6 jaar geleden

Hi Reni, thank you for leaving us a 5-star rating, it's great to hear you're finding out feature set useful. Regarding the design view adjustments you mentioned, I have sent them on to our product team for future consideration. Meanwhile, you are always welcome to leave any feature requests or product feedback at our Feedback Forum (https://comm100.uservoice.com/). Your ideas are fantastic for our product team to help develop the product that our customers want. Thank you again for your review!

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Financiële dienstverlening, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Using it for a few months

5,0 6 jaar geleden

Pluspunten:

I like how easy is working with it, very functiona, fast, simple design that helps you oriented where everything is.

Minpunten:

There aren't any options for customization of the themes and the fact that the mantainance of the site isn't announced upwards.

Reactie Comm100 Network Corporation

6 jaar geleden

Hi there, thank you for leaving us a review. We're happy that you find our live chat fast, functional, and easy to use. For adding more customization options, we have a public feedback community (https://comm100.uservoice.com/) for our clients to send in feature requests or suggestions. If you could let us know there what you'd like to see, we'd be happy to review your comments. Our product team are on this community and we'd love to hear more so we can take your ideas into account to help change our product for the better in future. In terms of your comments around our maintenance announcements, please could you double check whether these emails landed in your junk folder? We always send announcements before any period of scheduled downtime, usually 3 days before maintenance begins. You can also contact our support team ([email protected]) and give us your email address for us to check what's been happening with those emails. We'd be very happy to look into that for you. Thanks!

Gene
Gene
Financial Advisor in VS
Geverifieerde LinkedIn-gebruiker
Financiële dienstverlening, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Nice digital conversation platform!

5,0 6 jaar geleden

Pluspunten:

I enjoy using this digital conversation platform s it allows me a combination of mobile, web and messaging. The support of this software is pretty good.

Minpunten:

A drawback is that only one theme is available. Also, it would be nice to have an ability to provide a direct feedback.

Reactie Comm100 Network Corporation

6 jaar geleden

Hi Gene, 5 stars across the board ¿ you're going to make us blush! Great to hear that you appreciate Comm100's mobile optimization, multichannel support, and customer service. As for the agent console theme, we are currently working on improving our user interface and I have shared your note with the product team who will consider it for our product roadmap. Regarding direct feedback, you can always share your suggestions for Comm100 on our customer feedback forum (https://comm100.uservoice.com). We are always looking to improve, so please share any thoughts you have on our product with us. Thanks for the great review Gene!

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Financiële dienstverlening, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Awesome

5,0 6 jaar geleden

Opmerkingen: I am able to work more efficiently thanks to this system.

Pluspunten:

The system is easy to use, the interface looks good and has a lot of functions that you cannot find or are not so well thought anywhere else.

Minpunten:

Based on my experience with the software I don't see any immediate cons. Maybe a little more variety on the customization for appearance would be good.

Reactie Comm100 Network Corporation

6 jaar geleden

Hi there, thank you for taking time to write us a review. We're glad that you like our live chat and that it has helped you to work more efficiently. Regarding having more variety in appearance customizations, we now have a public feedback community (https://comm100.uservoice.com/) for our clients to send in feature requests or suggestions. If you could post there about the customizations you'd like to see, our team will be pleased to review your suggestions. Our product team monitors this community regularly and your participation there will certainly be appreciated, as we are always looking for ways to improve our product for our customers. Thank you again!

Jennifer
Helpline Supervisor in VS
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

User friendly, sometimes technical issues.

4,0 6 jaar geleden

Pluspunten:

It offers the support needed to operate our program. It is helpful to have canned messages and an after hours answering service.

Minpunten:

You do not have control (that I know of) to the tabs on the back end for reporting/sorting. So for instance, when ratings were taken off of the visible information, we needed to start opening up each chat in order to view this.

Reactie Comm100 Network Corporation

6 jaar geleden

Hi Jennifer, thanks for your comments. We are very sorry to hear that you've experienced some technical issues with us. We've reviewed your file and a member of our team will be reaching out to you to find out more details. For controlling the tabs on the back end for reporting/sorting, we strive to implement a system that meets the requirements of the majority of our clients. We're sorry to hear that in this case a change made has been inconvenient to you. If we understand correctly, you'd like to have a rating field on the Chats page of the control pane. Is this correct? Although this is not possible on the Chats page, you can view scores in the Rating report, or filter this over any period of time and export the data to work with it further. I hope this solution works for you - if not, please contact us at [email protected], and we'll look into it further for you. We're always open to feedback on how our service can be improved. Thanks again for your helpful feedback.

Nam
Sr. Digital Marketing Manager in VS
Kantoorbenodigdheden, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Great Product, Great Custom Design Features

5,0 5 jaar geleden

Opmerkingen: Everything has worked as should. No downtime. Never had issues where I had to

Pluspunten:

Very easy to setup. Lots of options to customize the look and design. The ability to have the live chat for multiple sites is great.

Minpunten:

It can get pricey once you start adding multiple agents.

Amanda
Sales Rep in VS
Gezondheid, wellness en fitness, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Does an excellent job allowing our company to provide online support.

5,0 6 jaar geleden

Opmerkingen: I am a sales rep and I have received many leads from potential customers selecting to ask questions via the live chat option.

Pluspunten:

Allows our customers to come out to a live chat for quick questions or remote sessions. It also allows us to speak with potential customers interested in our software.

Reactie Comm100 Network Corporation

6 jaar geleden

Hi Amanda, thank you for taking the time to leave us a review! Yes, getting questions addressed on the spot can definitely turn more casual website visitors into happy customers, and we're so pleased that you have received many leads from live chat. We really appreciate your custom and thoughts about our product, so if you ever have any feature requests or want to make a suggestion in the future, we now have a public feedback community that you can use for this (https://comm100.uservoice.com/). Our product team monitors this community regularly. Any comments you have will be very gratefully received, as they help us to stay connected to what our customers want and to keep improving our product. Thanks again for your review, Amanda!

Pete
Operations Manager in VS
Tabak, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Comm100 is a must have for your business

5,0 3 jaar geleden

Pluspunten:

Comm100 is easily customizable and satisfies all of our needs for a customer facing communication solution. We as a company started out with only the chat software, and a few add ons but as we quickly built confidence in it, we decided to go all out and utilize their AI chatbot and other amazing features.

Minpunten:

Of course there are hiccups when implementing any new software but I can't thank Comm100's Success Team enough for being so readily available to answer any questions or help us through processes. They really do go above and beyond the level of service expected.

Georgi
Ott in Bulgarije
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Works good, user friendly. Different settings allow us to adjust the program accordingly to ourneed

5,0 6 jaar geleden

Pluspunten:

Chat we are using is very responsive. I adapted quickly and it works well for our business. Customers seem to love it as well

Minpunten:

New version was way too bright, which is bad for the eyes. We got the new version months ago but i am still using the old one as tit it much better

Reactie Comm100 Network Corporation

6 jaar geleden

Hi Georgi, thank you for your review. We're glad that you find our live chat user friendly and that your customers love using it. Regarding your feedback about the brightness of the system, I have already sent it to our product team for improvement. For any other suggestions down the road, we now have a public feedback community you can participate in (https://comm100.uservoice.com/). Thank you again for your review!

Victor
Online Tax Agent in Zweden
Financiële dienstverlening, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

User-friendly interface, could use some performance improvements.

5,0 6 jaar geleden

Pluspunten:

Enjoying the functionality in general - features such as personalized canned messages, details of customers in chat as well as the navigation.

Minpunten:

Design could be revisited in regards to the brightness. Performance is a matter that can be reviewed as well, due to slight issues popping up occasionally.

Reactie Comm100 Network Corporation

6 jaar geleden

Hi Victor, thank you for leaving us a 5-star rating! We're happy that you enjoy using our live chat. Sorry to hear the issues you're experiencing. In terms of your issues with performance, our team would love to look into this for you, but we'll need some more information about the specifics of the issue to start investigating. Would it be possible for you to email them at [email protected], or chat with us online? We'll also arrange for a member of our team to reach out to you, just in case you don't see this message. Thank you again, Victor!

Michael
Store Manager in VS
Detailhandel, 201-500 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

A great tool that allows us to connect with our customers

5,0 6 jaar geleden

Opmerkingen: Converting potential customers that are researching appliances to purchasing customers

Pluspunten:

I love using the quick canned message feature. It allows me to respond quickly with a lot of commonly used statements.

Minpunten:

When a new message come through I get a pop up in the lower corner of my screen if I have the window minimized. That pop up goes away too quickly for me to click on it. There needs to be an option to have that pop up appear longer.

Reactie Comm100 Network Corporation

6 jaar geleden

Hi Michael, thanks for taking the time to leave us a review! We're happy that you love using our canned message feature. For your suggestion to have the pop-up notification stay longer, I've already send this feature request to our product team for further improvement. For any other suggestions down the road, we now have a public feedback community you can participate in (https://comm100.uservoice.com/)Thank you again for your review!

Adam
Owner in VS
Alternatieve geneeskunde, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Best decision ever

5,0 5 jaar geleden

Opmerkingen: We sell a product that usually takes "teaching" to complete the sale. Comm has been instrumental in that process. Honestly, I am not sure our company would have survived without the ability to quickly and professionally communicate with our customers A sincere thank you to all those who make comm work..

Pluspunten:

Ease of use. The look and feel of the software. The historical info that it maintains.

Minpunten:

Wish it had enhanced analytics, would like to have it tie into different sales funnels.

Tessa
Intake Coordination Manager in VS
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Very good!

5,0 6 jaar geleden

Pluspunten:

Easy to use! It's very easy to receive and respond to chat messages, as well as message other agents directly in the application.

Minpunten:

A little difficult to send email messages between agents. A couple times an agent has tried to email me a chat transcript but I never received it.

Reactie Comm100 Network Corporation

6 jaar geleden

Hi Tessa, thanks for leaving a 5-star rating! We're glad that you enjoy using our live chat software. Regarding the instances where you were unable to receive a chat transcript, is it possible that they landed in your junk folder? A member of our support team will reach out to you to follow up the issue. Thank you again for your review.

brenda
retired in VS
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Easy to use, stats and reporting, history, check users in real time. Can chat in real time. record

5,0 6 jaar geleden

Opmerkingen: Easy convenient, another way to assist customers with their every day business.

Pluspunten:

This is an easy product to use. You can check how many people are online, how many chats are needed, also can see who is in a chat and monitor if you have the permissions. Sends an email to you and to the customer if they chose for audit purposes.

Minpunten:

Not too many to mention, though the email us feature if you are able to send from the livechat box it would be great if it defaulted to your companies email versus changing it, though It could be a company it process.

Reactie Comm100 Network Corporation

6 jaar geleden

Hi Brenda, thank you for rating us five stars. It's great to hear how efficient Comm100 live chat can be for managing customer inquiries and monitoring agent work. For the email us feature feedback you have provided, it would be great if you could post your idea in our Feedback Forum (https://comm100.uservoice.com/). If you could let us know a little more about your idea, then we'll happily consider if for our future roadmap. Thank you again for your review!

Joshua
Client Support Specialist in VS
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

I use livechat to communicate with external clients.

4,0 6 jaar geleden

Opmerkingen: It allows me to communicate with clients.

Pluspunten:

I enjoy the ability to manage multiple chats at the same time. I also like how notifications allow me to know if there is a new participant.

Minpunten:

The menu system could use some refinement. It would also be very helpful to have the ability to insert screenshots.

Reactie Comm100 Network Corporation

6 jaar geleden

Hi Joshua, thanks for your review. We're happy to hear that you are enjoying the ability to manage multiple concurrent chats and receive real-time live chat notification. Regarding the menu system, we've already sent your feedback to our product team for further improvement. For any other suggestions down the road, we now have a public feedback community (https://comm100.uservoice.com/) for our clients, such as you, to send feature requests or file bugs. If you have any specific suggestions to help us refine the menu system or have other feature request, please feel free to contribute there. As for the ability to insert screenshots, are you talking about sending screenshots during a chat session? If so, it can be done through a quick drag-and-drop. You can contact our support team at [email protected], or chat with us online for a member of our team to walk you through this capability. Thanks again.

ali
CEO in Rusland
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great Service to

5,0 5 jaar geleden

Opmerkingen: we have been using Comm100 Live chat for several years and since we start using it the total number of our online sales has increased. I recommend Comm100 Live Chat to all online service providers.

Pluspunten:

I like that Comm100 has good customization

Minpunten:

the product is a little bit pricey, especially Enterprise Version

Terry
Client account manager in Bulgarije
Consumentendiensten, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great Livechat software

5,0 5 jaar geleden

Pluspunten:

Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers. It has multiple options for tracking and managing prior chats and data, a lot of settings for access for each profile created.

Minpunten:

So far we have had no issues with the system.

Tania
Director in VS
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Comm100 Live Chat

4,0 5 jaar geleden

Opmerkingen: Realiable chat.

Pluspunten:

For the end user it was the same place for chat or email.

Minpunten:

Better comm100 communication to your customers? It did not alert us that we had unread emails.... maybe a notification or summary? Had to figure out what went wrong and found out you guys changed your IP.

Diane
Program Director in VS
E-learning, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Part of Our Daily Work Flow

5,0 5 jaar geleden

Opmerkingen: Comm100 is THE daily routine for teachers and students in our online learning program. We serve students in dozens of different locations and Comm100 allows my teachers to be everywhere from one location EADILY.

Pluspunten:

Extremely easy to set up and use. Comm100 is the daily link between my teachers and their students. From the chat to the video to shared screens.... all without any issues.

Minpunten:

That it is not 100% integrated yet in Canvas LMS (Instructure).