Comm100 Live Chat reviews

This is a great tool for providing live chat to our customers. We've been using it for 2.5 years now

Opmerkingen: Easy interaction with customers.

Pluspunten:

Easy to get up and running and customize. Easy to manage multiple interactions. Switching between devices or refreshing browser doesn't lose session.

Minpunten:

When there are problems it can be a bit of a blackbox. No real troubleshooting tools. Can't monitor chats on the mobile app.

Everything you could want from a live chat system and more...

Opmerkingen: The ability to provide solid, fluid, customer service. It seems a basic requirement and one all live chat providers should be able to meet, but after experience with numerous other providers, Comm100 has been the only one that has provided a consistency high level of service to internal teams and our customers. High availability built in makes it stress-free.

Engagement and relationships with our customers have certainly improved and we hope to be with Comm100 for the foreseeable future.

Pluspunten:

Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100. We've been with Comm100 for around 4 years now since making the move from LivePerson and it has improved the service and customer relations to no end. The system is easy it use and fluid from both agent and customer's perspective. The system has a plethora of different integrations through their library of pre-built integrations such as SalesForce, or if you have any self-hosted reporting does then you can integrate directly through the Comm100 API.

Minpunten:

In our experience we have come across nothing negative. There have been features that didn't exist or work for our particular use case in the beginning but Comm100 do not shy away from addressing customer needs and many development requests we've made have been considered and deployed to the platform.

Great when it was free, but now not really worth it

Opmerkingen: My overall experience with Comm100 was very fair, for what it was worth. Everything about it was great up until the point where free seats were being removed, despite being with Comm100 for almost 10 years. Unfortunately my business does not make enough income for me to be able to invest into something that can easily be resolved with open-source alternatives.

Pluspunten:

Comm100 Live Chat is a fantastically coded and easy-to-implement hosted software which allowed clients and businesses to easily interact with each other, in real time you can see the visitors on your site. Unlike free options Comm100 has all working features and seems to offer the best out of those features. The configurability was also very good to give you the best customisable options to make the software exactly how you want for the front-end and the back-end. The support was very easy to obtain when needed for any questions 24 hours a day.

Minpunten:

The free seats were recently removed, causing me to have to migrate to a different open source software which offered very similar features. Comm100 Live Chat also did not support IPv6 so any clients coming in with an IPv6 address would not be able to benefit from this software.

Comm100 didn't care about our data

Opmerkingen: The whole company should be closed down and the owners made to sell their private assets to compensate the people who they have let down

Pluspunten:

nothing any more - I have to fill the box with this other blurb just to reach the minimum character count

Minpunten:

the fact that after confirming in writing that they were going to continue supprt for the User and Contact module they just deleted our entire data right in the middle of us working on it. Their wholly inadequate system would not even allow us to back up any more than about 1 MB at at a time. I am surprised they are still in business

Comm100 has good pricing and functionality

Opmerkingen: Good customer service, good team, excellent follow through and easy to launch

Pluspunten:

The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer

Minpunten:

The reporting is very lacking. Splitting out agents can be challenging. We normally will download to excel and apply pivot tables to get the information we need. It would be nice to have a click and go option within the application though

Online Chat Services

Opmerkingen: Being available to our visitors when they are most interested. Unfortunately many clients rarely utilize chat, but for those that do, we're here!

Pluspunten:

Very easy to use. I think web visitors have an expectation that companies have an online chat service. Comm100 does just that. One of the nice features is that it is not a bot. A real human interacts with the customer.

Minpunten:

Really can't think of anything. Support is good. Product does what it is supposed to do. Good company. Only concern is that many CRMs are beginning to provide chat as a free benefit. Thought about changing, however I know I can trust Comm100.

I have been using comm100 for the last 5 and a half years now. So far so good.

Opmerkingen: COMM100 is of utmost importance if a business is serious about engaging its clients on a day to day basis. If a start-up is to effectively communicate with its clients at any one time, then this live chat software and its chatbox service cannot be ignored. At Africa Sunset Travel Solutions, COMM100 is simply indispensable despite its high monthly costs.

Pluspunten:

1. Comm100 has no downtimes. This chat software never goes down unless your hosting solution is down. 2. ChatBot: Comm100 have introduced a great auto-responding bot. This is extremely useful when I am offline. I just have to feed the data and viola! It responds given terms typed by my client.

Minpunten:

Comm100 is quite expensive. There are numerous free software out there. However, given their efficiency, I would still recommend them.

Easy to use and navigate

Opmerkingen: Sales and conversion - revenue increase

Pluspunten:

User friendly , variety of options - great opportunity for customization and adjustment to your company`s needs

Minpunten:

design- view adjustments for users` need more options so that user can adjust to his preferences - especially eye - color , brightness , spell check , fonts customization .

Using it for a few months

Pluspunten:

I like how easy is working with it, very functiona, fast, simple design that helps you oriented where everything is.

Minpunten:

There aren't any options for customization of the themes and the fact that the mantainance of the site isn't announced upwards.

Nice digital conversation platform!

Pluspunten:

I enjoy using this digital conversation platform s it allows me a combination of mobile, web and messaging. The support of this software is pretty good.

Minpunten:

A drawback is that only one theme is available. Also, it would be nice to have an ability to provide a direct feedback.

I can say that my overall experience is pretty good. I like working with this software.

Pluspunten:

The chat is user friendly and easy to use. It's quick and smooth. I like the custom/personal canned messages and I use them a lot. I am always informed about the down times of the servers and the software updates. The admin panel of the chat has pretty useful tools. The history and report sections are full of options and different gadgets that I use every day.

Minpunten:

I do not like that the chat agents have only 1 available theme. The old version of the chat was a lot darker and when we changed to the new chat , I had a hard time to get used with it. Now , we are not able to change that while/light theme. I would love if we have at least 1 available dark theme. There is no "Feedback/Bug/Report" Button. There was a Feedback button ,however it was available for short period of time when the new chat was introduced. I found a few bugs, that I would like to report , however with no feedback button I am not able to do it.

Best Online chat tool in the market

Opmerkingen: Seamless service, cost savings

Pluspunten:

The usability feature is excellent, I started with 1 person in my company and did POC for this software and management was pretty impressed with the features and ease of use. There are definitely excellent tools in the market for chat support but for us Comm100 worked the best. We have expanded it to our intranet, agents and customers for communication.

Minpunten:

I would be happy to see if comm100 can come up with reporting feature that has automatic scheduling to be sent via email to required set of people.

Does an excellent job allowing our company to provide online support.

Opmerkingen: I am a sales rep and I have received many leads from potential customers selecting to ask questions via the live chat option.

Pluspunten:

Allows our customers to come out to a live chat for quick questions or remote sessions. It also allows us to speak with potential customers interested in our software.

Comm100 is a must have for your business

Pluspunten:

Comm100 is easily customizable and satisfies all of our needs for a customer facing communication solution. We as a company started out with only the chat software, and a few add ons but as we quickly built confidence in it, we decided to go all out and utilize their AI chatbot and other amazing features.

Minpunten:

Of course there are hiccups when implementing any new software but I can't thank Comm100's Success Team enough for being so readily available to answer any questions or help us through processes. They really do go above and beyond the level of service expected.

Works good, user friendly. Different settings allow us to adjust the program accordingly to ourneed

Pluspunten:

Chat we are using is very responsive. I adapted quickly and it works well for our business. Customers seem to love it as well

Minpunten:

New version was way too bright, which is bad for the eyes. We got the new version months ago but i am still using the old one as tit it much better

I am satisfied with my Comm100 experience.

Pluspunten:

It's simple presentation is easy to work with. The customer service has been exceptional as well.

Minpunten:

I would like to see all the Comm100 website features integrated into the Comm100 app, if possible. I'd like the layout of the Comm100 app to mirror the website layout. The app feels somewhat limited.

Great product

Opmerkingen: The times we have needed help, the Comm100 support has been great!

Pluspunten:

Easy to use and very customizable. They have added a lot of new features since we started with them and they are always trying to improve. The reporting is very easy to use. We have several employees that use the product and all of them love the program.

Minpunten:

We haven't had any issues with the software. The customizable automatic answers is a great feature.

pretty good, using comm100 since approximately 4-5 years

Pluspunten:

Pretty usefull to communicate with on site customer , as I sell car thru my website, its a tool I definetaly need!

Minpunten:

Well , the only thing would be some bug with the ios version. Something the app just close by itself. thats minor.

Have used for a number of years and more recently upgraded to start using the departments feature.

Pluspunten:

Ease of use, responses from support team, department feature and smart phone app. It easily integrates to our websites and we use it across multiple sites.

Minpunten:

Nothing really, everything just works. Reliably and as expected. Not had any problems with the software

Easy to use, stats and reporting, history, check users in real time. Can chat in real time. record

Opmerkingen: Easy convenient, another way to assist customers with their every day business.

Pluspunten:

This is an easy product to use. You can check how many people are online, how many chats are needed, also can see who is in a chat and monitor if you have the permissions. Sends an email to you and to the customer if they chose for audit purposes.

Minpunten:

Not too many to mention, though the email us feature if you are able to send from the livechat box it would be great if it defaulted to your companies email versus changing it, though It could be a company it process.

Works well

Opmerkingen: Chat with my customers, conversion to orders

Pluspunten:

All of the information is at your fingertips, easy to use and navigate to transcripts and other historical information.

just great

Pluspunten:

its streamlined and so native and includes relevant information about where people are chatting from on the webpage and their email addresses

Minpunten:

the lack of customisability and I think it could be useful to enter a phone number into live chatters contact details

Amazing chat platform

Pluspunten:

Anything you can think of in a chat client , Comm100 can provide . I like the super detailed reports you can get about customer behavior in the chat ,which enables you to get the maximum from your conversations .

Minpunten:

Would love for more variety in skins .Otherwise it's perfect .

Part of Our Daily Work Flow

Opmerkingen: Comm100 is THE daily routine for teachers and students in our online learning program. We serve students in dozens of different locations and Comm100 allows my teachers to be everywhere from one location EADILY.

Pluspunten:

Extremely easy to set up and use. Comm100 is the daily link between my teachers and their students. From the chat to the video to shared screens.... all without any issues.

Minpunten:

That it is not 100% integrated yet in Canvas LMS (Instructure).

One of the most intiutive live chat tools

Pluspunten:

The tool has been designed with the end user in mind. There are simple things that Comm100 does well 1. There is a notification when anyone lands on the site. Even if they have not initiated a chat, you get the notification 2. You can see how the user is moving from one page to another, even if they are not chating with you. 3. Chat component is easy to configure and install

Minpunten:

1. The mobile app for chatting is very basic. It does not give the dashboard view which is available on the website