Intellect QMS reviews

Great QMS software

Opmerkingen: Overall, the programme is fantastic and has greatly benefited me in my business.

Pluspunten:

It is excellent software that is user friendly and flexible QMS software. Apps may easily be configured and modified to suit your unique requirements. It has a wide range of features. Without coding, there are several tools available to modify any part of the app, workflow, or user interface to meet your needs.

Minpunten:

Training and a working understanding of fundamental programming are required for software customization. A minor inconvenience and time sink is the trouble shooting option, which occasionally fails to identify the issue.

Best scaleable no-code EQMS platform on the market!

Opmerkingen: My overall experience with Intellect has been highly positive. Their teams are very knowledgeable, helpful and highly responsive to our questions and concerns. They offer a great deal of flexibility with choosing the right 'package' to meet your organization's needs and budget. The professionalism and level of support (and patience) is unmatched!

Pluspunten:

Intellect is a fully customizable no-code eQMS system with all the applications you would expect, including Document Control, Employee Training, CAPA, Audits, Risk Management, Vendor Management, etc. The introductory package comes with multiple applications; the client can choose which ones to start with. After implementation, the client can create applications or purchase additional ones configured by Intellect's first-class team. Best of all, the system can be managed internally by a designated Administrator with or without IT involvement. It is highly scalable, and the options for using and expanding the system (even outside of QA) are endless. The start-up and implementation pricing is highly competitive, and training is included for the applications chosen and the design functions.

Minpunten:

Although the system's initial cost is much lower than most, the user licensing and support fees can quickly increase, especially for smaller organizations and if you need to open the system to all employees (for training and access to SOPs, etc). I would have liked to have had in-depth System Administrator training. If you have only one or two people configuring and managing the system, you will likely need professional support services at an additional cost, as we did. The Intellect team is very flexible and accommodating to our unique needs and was able to scale the pricing and licensing options to meet our budget. The out-of-the-box QMS applications are geared toward manufacturing, but they are customizable.

Eerder overwogen alternatieven: M-Files

Redenen om over te stappen op Intellect QMS: Start-up price, time for implementation, the service and attention we received and the truly customizable platform.

KnowBio, LLC

Opmerkingen: It remains a good value when compared to other QMS solutions, because of the flexibility. Understanding "flexibility " is a selling point but i believe that effort is not well balanced with meeting industry expectations.

Pluspunten:

Ability to configure without professional services, however. Ability to build additional apps, thereby increasing value outside of Quality department

Minpunten:

Much of the OOB workflows and configurations are not reflective to typical QMS workflows for the pharma/med device industry, therefore heavy user configuration is required. The documentation package is not compliant, execution and the documentation effort was poor. URS, FRS, Guides are not even accurate, much less complete. Understanding how the OOB configurations work is key to efficient user configurations. The documentation package should be a reliable source for that understanding, but it is not. While my technical support person has been excellent, the number of hours required to configure the OOB, FAR exceeds the actual number of hours granted as part of the purchase. Not just "wish list" configuration or company specific configuration, but configuration to mirror industry expectations for work flow and compliance.

Eerder overwogen alternatieven: Adaptive Compliance Engine (ACE) en Qualio

Redenen om over te stappen op Intellect QMS: Price point, configuration capability

Enterprise Quality Management System

Opmerkingen: Intellect's software allows our company to move from independent standalone systems at each location into a centralized and accessible platform. This allows senior management better visibility and easy access to dashboard reporting to make quick and informed decisions.

Pluspunten:

The system is very configurable to our work processes. We are not forced to conform our quality systems to the software but can build a workflow that fits our company's needs.

Minpunten:

Our company adheres to TNI 2016 and ISO 17025, it would be nice if the software had a Management Review app.

Eerder overwogen alternatieven: ComplianceQuest en QT9 QMS

Redenen om over te stappen op Intellect QMS: Intellect has been in business over 20 years with previous experience with our business sector. They offered concurrent license usage and understood our business was not in manufacturing and could speak the same language so that the configuration has been fairly smooth.

Easy to use, highly configurable, and amazing support!

Opmerkingen: I was able to understand the software logic and implement my first application within a few months. During implementation, with the support of Intellect staff, I was also able to create three custom applications to help control our internal processes.

Pluspunten:

All fields and pages are configurable which allows companies to tweak the applications to meet their internal requirements as well as external regulatory requirements.

Minpunten:

Understanding the logic behind the system macros was a little hard in the beginning.

Eerder overwogen alternatieven: Intelex Quality Management Software, MasterControl Quality Excellence en Qualio

Redenen om over te stappen op Intellect QMS: Intellect allowed us to configure the applications to meet our requirements. With the complimentary training courses and support, they also taught us how to continue configuring on our own and become independent.

Best QMS Software!

Opmerkingen: No stress using the software or with the company if we encounter an issue we can't resolve.

Pluspunten:

Easy to customize and create new apps. You don't have to be a software developer.

Minpunten:

Understanding the logic initially was a challenge in 2021, but the support team helped answer my questions.

Eerder overwogen alternatieven: MasterControl Quality Excellence

Redenen om over te stappen op Intellect QMS: Easy to use, cost, available apps, and the ability to create new apps.

Customizable, Easy to Use, and Scaleable

Opmerkingen: My experience is wonderful. I would definitely recommend this EQMS

Pluspunten:

This product is incredibly scalable and customizable. As long as you are willing to work on build-out, you can build your own modules that work best for your company (they can also help with build-out for an additional fee). The implementation team is great and offer amazing training events. My customer success manager is very responsive and is willing to move forward with me as soon as we are ready for the next steps. I enjoy the layout of the system - it is user friendly once you learn how to navigate it.

Minpunten:

I dont think there is anything I dont like yet about Intellect.

Review from an Intellect User

Pluspunten:

Is helps us remain organized and able to access files easier. Its also very user friendly.

Minpunten:

Sometimes it does kick me out and I have to sign back in. Other than that I'm unable to think of anything that has been a downside for me.

A powerful and adaptive solution.

Opmerkingen: I have been impressed with these applications, they are intelligently designed and have enabled me to make significant improvements to my quality processes from day one.

Pluspunten:

My experience has been very positive. It has allowed me to have a quality management system that is perfectly aligned with my operations and has given me greater efficiency and effectiveness with my processes.

Minpunten:

What I liked the least was the time it took me to learn to fully use all the functionalities and features of the platform.

Great QMS and Great People

Opmerkingen: Everything has been relatively smooth and easy so far. We are looking forward to adding more modules in the future.

Pluspunten:

The customer service and implementation team was amazing to work with. They ensured we were supported and on track throughout the entire process.

Minpunten:

The startup was a little rough, but we also had some IT issues on our side that made it difficult.

Excellent Customer Support

Opmerkingen: Customer service has been incredible. I cannot say enough great things about [SENSITIVE CONTENT]. We are disappointed with the out of the box functionality and the training along with the lack of help with validation. Our initial point of contact is not longer with the company and the deliverables he assured us were not met without additional cost and configuration.

Pluspunten:

We have an excellent implementation manager who has been very helpful and can answer all questions. Her product knowledge and support has been instrumental throughout our implementation.

Minpunten:

Almost impossible to use out of the box. The marketing team is great, and I believe the software can do all of the great things, but only with configuration. You really don't know what you need until you become very familiar with the software. The upfront training needs work for the customer to get a better feel of their needs. This would have made white glove more effective and efficient. This software does not offer a design and development app. Validation of any configuration is not supported well.

Has the capability of Veeva, MasterControl, and TrackWise but better configurability, support, cost

Opmerkingen: Having implemented multiple EDMS/LMS/QMS systems (Veeva, MastroControl) my experience with Intellect has so far been the most impressive in regards to cost, service interaction, and the ability to configure for all my current and future needs.

Pluspunten:

I loved that I was not cornered into buying an OOB configuration because purchasing the White Glove Service to go live with my current processes was a reasonable price, especially when compared to the more well known systems out there. Configuration of the LMS was completely custom and purchasing the validation package was also well within budget expectations. The possibilities with this system are endless and the staff/support during the validation process has been beyond exceptional.

Minpunten:

Just waiting for Intellect to complete their ISO certifications, which they are in process of.

Intellect Review

Opmerkingen: The Intellect Platform can be used for a wide variety of business applications. We used the platform for the following apps: Document control (global)
Training records
Customer complaints
Internal non-conformance
Approval to use methods
Shorter time to get people trained and have the records require
Global visibility to issues

Pluspunten:

Easy to use, great support, Intellect works very hard to make their customers happy.

Minpunten:

Wish we could develop more applications - not a negative for Intellect, but for my company.

Excellent Service and Endless Customization Possibilities

Opmerkingen: Our company went from a manual system to Intellect QMS software. We have increased efficiency across the board. We are implementing/creating more apps to automate processes and eliminating errors that come from so many manual updates. We appreciate the metrics/statistics built into the system as well.

Pluspunten:

The product is very user friendly and easy to customize/configure. It has all of the main apps that we need and we have the option to create more based on the companies needs. The price is excellent and the implementation was very smooth. Our implementation specialist is amazing and really understands the product inside and out.

Minpunten:

We had a bug before going live, but Intellect fixed quickly.

Intellect is a great QMS

Opmerkingen: It has provided us with a great tool for our QMS. Ability to configure has given us one-stop-shopping.

Pluspunten:

Ability to customize out-of-the-box applications and configure new ones

Minpunten:

Occasionally I have seen some fields get corrupted

Customization is great and support is greater

Opmerkingen: The experience is great! We are replacing multiple means of managing our quality systems with intellect and are looking at additional business process workflows that we can manage in intellect

Pluspunten:

I like the fact that the uses of this software are pretty much endless. We are finding new uses all the time

Minpunten:

I honestly don't have any cons for the use of this software

Intellect is what other eQMS systems should have been all along

Opmerkingen: Customer service and experience with the platform itself has been great.

Pluspunten:

Intellect's ability to configure without coding nor paying developers is its best feature. You can create your own apps or take their out of the box apps and configure to suit. The platform does have a learning curve understand how its intended to work together, however after training, validation, and a deployment, it's very doable yourself. The concurrent license model was very customer focused and allows small to midsize company's to truly go digital rather than struggle with expenses related to named licenses.

Minpunten:

The out of the box applications did not suit my needs from the medical device industry.

Somewhat User Friendly

Pluspunten:

Somewhat user friendly with room to leave detailed notes

Minpunten:

Seemingly archaic, could be better softwares available

Great application

Pluspunten:

It is very user friendly, good functionality

Minpunten:

There isn't anything I don't like about the software

Best QMS on the Market!

Opmerkingen: Everything about intellects team has been amazing from start to finish. Our initial calls with our sales reps all the way to the closing with the implementation team, everyone has been amazing at answering our questions and supporting use the entire way.

Pluspunten:

I love that intellect is completely customizable.. It is very easy to use. All the training provided by intellect has been top notch. We are very excited about this product!

Minpunten:

Nothing so far! We have truly loved everything about our experience.

Intellect review

Opmerkingen: We are still in the implementation phase so the business benefit is yet to be determined

Pluspunten:

I like the ability to customize the software to meet the company's business requirements and the ease at which this could be done The other item that made this software a top choice was the ability to configure the software without having programming experience

Minpunten:

It is not as user friendly as other eQMS software solutions that I have used before There are some items that you have to configure each and every time instead of making them system items that can be configured easier (system fields, email notifications, etc.)

Great process automation software

Pluspunten:

Intellect Workflow is perfect for electronic building processes that support maintaining record compliance.

Minpunten:

The document storage aspect of the solution could be more dynamic. Not enough keyword retrieval customization available.

Easy to Configure

Pluspunten:

The ease of configuration to meet company needs.

Minpunten:

It was set up geared towards GMP industry specifically manufacturing, which makes configuration more intense for other industry use.

Intellect

Pluspunten:

Very collaborative software program that covers all areas of a Quality System that we currently use.

Minpunten:

For only a few of the features, it was not extremely intuitive to navigate to the needed screen.

Excellent Product!

Opmerkingen: I'm excited!

Pluspunten:

The versatility of the product: you can use it for ... pretty much anything.

Minpunten:

Setting up an app is very involved, but this is to be expected.