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Over PrimeRx
PrimeRx apotheekbeheersysteem voor onafhankelijke detailhandelapotheken, eigenaren van meerdere winkels en ziekenhuizen, met aangepaste workflows.
Ability to order from 2 wholesale companies within the software. Be able to search by drug name within patient profile.
It has been a little better since last update. It is very difficult to understand(language barrier) any staff we talk to when there are concerns.
Reviews filteren (100)
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Reviews filteren (100)
Very Intelligent software
Pluspunten:
-ease of use-large database-intellegent inventory management
Minpunten:
No cons.It became very important in my pharmacyI liked it very much
Reactie Micro Merchant Systems
2 jaar geleden
Dear Pharmacy, Thank you very much for a PrimeRx 5-star review on Capterra. Thank you for your valuable feedback. We take great pride in our work, and our sincerest hope is that it helps each one of our customers accomplish their goals. Your feedback has demonstrated that it does, and we appreciate you letting us know. Please let me know if you need any additional services.
Great system!
Opmerkingen: Overall, great experience. Easy to use and easy to understand.
Pluspunten:
Best pharmacy software out there. Has some minor kinks, especially during updates but aside from that, if we run into issues, they are usually resolved relatively quickly.
Minpunten:
Support sometimes doesn't understand problems when work stations get flipped flopped. Sometimes when unfiling prescriptions, you have to hit entire a thousand times. When process erxs, the software will close out randomly. Software is a little unstable and when they release updates, they don't do tests to see if they're compatible with other softwares like RMS POS
Reactie Micro Merchant Systems
8 maanden geleden
Thank you for taking the time to share your review of PrimeRx! We’re delighted to hear that you consider it the best pharmacy software out there and appreciate your recognition of our quick issue resolution. We apologize for the minor kinks you’ve experienced, especially during updates, and for any challenges with support understanding certain problems. Your feedback is incredibly valuable, and we’re committed to improving our software’s stability and compatibility with other systems like RMS POS. Your insights help us make PrimeRx better, and we’re grateful for your continued support and understanding.
Poor performance
Opmerkingen: The current situation is causing a great deal of frustration. The ESP team is helpful but has limited capabilities due to dependencies on the Dev Team. It is surprising that neither legal counsel nor a pharmacist is overseeing the regulations, requirements for controls, and tax laws for each state. The text messaging issue has persisted since August with no resolution yet. Additionally, there are promoted and charged functions that do not work as advertised.
Pluspunten:
The data entry function, the work queue.
Minpunten:
Text and email not working consistently. Missing multiple messages from 50% of customers. Offering free shipping and receiving customer complaints. PMP not functioning correctly. Control Team unfamiliar with all PMP requirements for different states. Recurring PMP errors without resolution. Approximately one hour spent correcting each error. Inability to calculate for Vet's and specific state requirements. The system inability to handle compounds Drug Interaction Checks are not accurate. No idea when the GSDD is updated or if it is even up to date. In the beginning Fill My Refill only worked for apple users but not Android.
Reactie Micro Merchant Systems
4 maanden geleden
Michael, Thank you for your candid feedback. We're sorry to hear about your frustrations with the system, particularly regarding the text and email functions, PMP errors, and overall performance. We take these concerns seriously and are committed to resolving them. Your comments have been submitted to [email protected] and escalated to the development team. Please reach out to [email protected] and provide your pharmacy name, contact person, and NABP number to successfully begin resolving your issues.
With MMS for 20 years
Opmerkingen: Overall I’m happy with Micromarchent, I’ve been using them for last 20 years
Pluspunten:
Easy to use but to be fair this is all I used since I opened my own pharmacy
Minpunten:
Expensive. I heard that Best Rx charges 16c for each transmission whereas MMS is 18c
Reactie Micro Merchant Systems
4 maanden geleden
Parvin, Thank you for your long-standing loyalty and for sharing your experience with us! We're glad to hear that you've found MMS easy to use over the past 20 years. It’s great to know that our platform has been a reliable choice for your pharmacy. We understand that pricing is an important factor, and we continually evaluate our costs to ensure we provide the best service possible. Your feedback about the transmission rates is appreciated, and we’ll take it into consideration. If you ever have questions or need assistance, please feel free to reach out. We're here to support you! Best regards, The PrimeRx Team
REVIEW IN MD
Opmerkingen: So far my overall experience has been good.
Pluspunten:
What I like best about PrimeRx was our trainer [sensitive content hidden]. They were both very nice and understanding
Minpunten:
I don't like that it seems like some days the screens change in appearance.
Reactie Micro Merchant Systems
4 maanden geleden
Kristina, Thank you so much for your review! We're glad to hear that you had a positive training experience—it's great to know our trainers made a difference for you. We understand your concern about the screen appearance changes, and we’ll look into this to ensure consistency. Your feedback is valuable, and we're happy that your overall experience has been good. If there's anything else you'd like to share or need help with, feel free to reach out! Sincerrely Yours, Michele Daniels Marketing and Communications Manager [email protected]
PrimeRX 30+ years
Opmerkingen: It’s been great so far. I am really looking forward to primerx going web based instead of software base. I’ve worked in medical clinics and MDLand EMR for example so webs based. It’s so much more smoother and doesn’t crash . You don’t have to worry about back up and slow and glitchy performance
Pluspunten:
It’s easy to use . I’ve used best rx but I like the simplicity of primeRX
Minpunten:
It crashes often. The customer support is inconsistent. Some tech support are knowledgeable others are not. I had to make a list of the best tech support representatives
Reactie Micro Merchant Systems
8 maanden geleden
Thank you for your detailed review and for being a loyal PrimeRx user for over 30 years! We’re thrilled to hear that you find our software easy to use and appreciate its simplicity compared to other options. We apologize for the occasional crashes and the inconsistency in customer support you’ve experienced. Your feedback is invaluable, and we are committed to improving our system stability and training our support team to ensure consistent, high-quality service. Thank you once again for your feedback and for sticking with us. We look forward to continuing to serve you and providing a seamless experience with our upcoming web-based solution. May I have your pharmacy's name and NABP#, I will have a customer service rep contact you.
Practice Manager RN
Opmerkingen: When the program is running great there really are no concerns. Every time an upgrade is down there is no explanation on what has changed.
Pluspunten:
The program itself has been fine as long as there are no issues.
Minpunten:
Our inventory is always inaccurate. We have had to completely re due count a few times and still find inconsistences. It has been a little better since last update. It is very difficult to understand(language barrier) any staff we talk to when there are concerns.
Reactie Micro Merchant Systems
4 maanden geleden
Thank you for sharing your experience with our program. We’re glad to hear that, when functioning properly, it meets your needs as a Practice Manager. We sincerely apologize for the challenges you’ve encountered with inventory accuracy and the language barrier when communicating with our support team. We understand how important accurate inventory management is, and we're actively working on improvements to address these inconsistencies. Your feedback about the updates is invaluable, and we will ensure that clearer explanations accompany future upgrades to keep our users informed about the changes. If you have any further suggestions or specific concerns, please feel free to reach out. We're committed to enhancing your experience and appreciate your patience as we work to resolve these issues. Michele Daniels Marketing & Communications Mgr
Prime Rx Review
Opmerkingen: It has been ok to work with throughout the years. I feel like Prime Rx is excelling in trying to make it more convenient for us .
Pluspunten:
I like how efficient it is and how easy it is to train someone to understand prime rx. It is self-explanatory.
Minpunten:
There are too many glitches especially when there is an upgrade available.
Reactie Micro Merchant Systems
4 maanden geleden
Keishla, Thank you for sharing your thoughts on PrimeRx! We’re glad to hear that you find the software efficient and user-friendly, making it easy to train new team members. We also appreciate your feedback regarding the glitches, especially during upgrades. We understand how these issues can disrupt your workflow, and we’re actively working on enhancements to improve stability and performance. Kindly reach out to us to see if we can address your concerning issues. It’s encouraging to hear that you recognize our efforts to make PrimeRx more convenient for you. Your insights are invaluable as we continue to improve. If you have any further suggestions or need assistance, please don’t hesitate to reach out! Michele Daniels [email protected]
Awesome Pharmacy Software
Opmerkingen: great! knowledgeable customer assistance
Pluspunten:
lot of options and diverse reports that can be made
Minpunten:
Sometimes theres a long wait for diff departments to call back, not always.
Reactie Micro Merchant Systems
4 maanden geleden
Siddikur, Thank you for your review! We're thrilled that you find our software versatile, especially with the various options and reports available. We appreciate your patience regarding callback times, and we’re continuously working to improve our response efficiency. It's also wonderful to hear that you've had a positive experience with our knowledgeable customer assistance. Your feedback helps us get better, and we're grateful for your support! Thank you Michele Daniels Markeitng & Communications Manager
Excellent service
Opmerkingen: Very pleasant and knowledgeable. Enthusiastic staff .
Pluspunten:
Service is excellent and very prompt . Very knowledgeable staff and always willing to help .
Minpunten:
Price is little higher than other softwares .
Reactie Micro Merchant Systems
4 maanden geleden
Thank you so much for your wonderful review! We're thrilled to hear that you’ve had a positive experience with our service and that our knowledgeable team has been helpful and enthusiastic. We pride ourselves on delivering excellent customer support. We understand that pricing is an important consideration, and we continually strive to provide the best value for the quality of service we offer. Your feedback is invaluable, and we appreciate your insights. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help! Best regards, The PrimeRx Team
Stay away from this software, very very poor customer service.
Opmerkingen: I would walk away with this company any given moments if I am not stuck initially since there is lots of data transfer if I want to switch over to other company. I will never get their service for any of my new pharmacy
Pluspunten:
Ease of use. It is very user friendly software
Minpunten:
The worst part of their software is whenever they update the version it has tons of issues and they have the worst customer service ever. If you call them 5 times for the same issue, all 5 person have a different answer and your issue never gets resolved quickly.
Reactie Micro Merchant Systems
2 jaar geleden
Dear Sir, I am so sorry you feel this way about PrimeRx customer service. Can I help you by bringing your issues to the head of Customer Services?
Pharmacy software
Opmerkingen: Excellently easy lot of good features to use
Pluspunten:
Simple software and easy to use and navigate
Minpunten:
It’s nothing . Very user friendly software
Reactie Micro Merchant Systems
4 maanden geleden
Thank you so much for your wonderful review! We’re delighted to hear that you find our pharmacy software simple, user-friendly, and easy to navigate. It’s great to know that you appreciate the many features we offer. Your feedback truly motivates us to keep improving and providing the best experience possible. If you have any questions or need assistance, please feel free to reach out. We’re here to help at [email protected]. Best regards, The PrimeRx Team
pharmacist
Opmerkingen: satisfy all function which easy and simple to access
Pluspunten:
it is easy to use,all function program is convienent
Minpunten:
lot of program which i don,t know how to use
Reactie Micro Merchant Systems
4 maanden geleden
Hi Jae, Thank you for your review! We’re glad to hear that you find our program easy to use and that it satisfies your needs with its convenient functions. We understand that it can be overwhelming to navigate through many features. If you ever need assistance or would like to learn more about how to use specific functions, please don’t hesitate to reach out. We’re here to help you get the most out of our software at [email protected] to schedule additional training and support with the new features. Best Regards, The PrimeRx Team
The use of PrimeRx
Opmerkingen: It has worked very well. Has been convenient with training and easy to work with.
Pluspunten:
The software is user friendly and easy to navigate.
Minpunten:
There are some things that are hard to customize.
Reactie Micro Merchant Systems
4 maanden geleden
Sugiti Thank you for your feedback! We're glad to hear that you find the software user-friendly and easy to navigate, and that it's been convenient for training purposes. We understand that customization can sometimes be challenging, and we appreciate your input on this. We're always looking to improve, so if you have any specific customization needs, please let us know—we’d be happy to assist or pass your suggestions along to our development team. Thanks again for sharing your experience. Thank you Michele Daniels Marketing and Commications Manager
Excellent support
Opmerkingen: Very smooth phone calls all the time. Support is there when we need them
Pluspunten:
Support is always there during our business days
Minpunten:
All the best service provided. Nothing bad
Reactie Micro Merchant Systems
4 maanden geleden
Hi Vivian< Thank you for your fantastic review! We’re thrilled to hear that you’ve consistently experienced excellent support from our team. It’s great to know that our availability during business hours has made a positive impact on your experience. We appreciate your feedback and are glad to hear that your interactions with our support team have been smooth. If you ever need assistance or have any questions, please don’t hesitate to reach out. We’re here to help at [email protected]! Best regards, The PrimeRx Team
Very efficient!
Pluspunten:
Very user friendly software. Customer Service is always available and helpful
Minpunten:
Not compatible with some scanners and no option to edit rx notes
Reactie Micro Merchant Systems
4 maanden geleden
Andres< Thank you for your review! We're happy to hear that you find our software user-friendly and that our customer service team has been helpful. We appreciate your feedback regarding compatibility with some scanners and the lack of an option to edit Rx notes. We're always working to improve, and your input helps us understand where we can make the experience better. Please feel free to reach out if you have more suggestions or need assistance Thank you, Michele Daniels Marketing and Communications Maanger
Great overall
Opmerkingen: It’s pretty well. I dealt with other apps before but that’s the best
Pluspunten:
Smooth and nice to deal with. Best app there
Minpunten:
Sometimes its slow and doesn’t respond very well
Reactie Micro Merchant Systems
4 maanden geleden
Mina, Thank you for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you find our app smooth and enjoyable to use. It's great to know you consider it the best among others you've tried. We also appreciate your feedback regarding the app's performance. We're actively working on optimizing speed and responsiveness, and your insights will help us prioritize improvements. If you have any further suggestions or if there's anything else we can do to enhance your experience, please feel free to reach out. We're here to help! Michele Daniels Marketing and Communications Manager
Great product
Opmerkingen: Has been great, easy to learn and use. Able to teach new employees easliy
Pluspunten:
Customer service is great and quick to call back
Minpunten:
Cost. To replace items it can get costly
Reactie Micro Merchant Systems
4 maanden geleden
Hi Robert< Thank you for your positive review! We’re delighted to hear that you find our product easy to learn and use, and that you’ve had a great experience with our customer service team. It’s wonderful to know that you can teach new employees easily! We understand that costs can be a concern, and we appreciate your feedback regarding item replacement. We continually strive to provide value alongside our offerings. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help at [email protected].
BEST IN RX SOFTWARE
Opmerkingen: BEST IN THE PHARMAY SOFTWARE WORLD, IN MY OPINION
Pluspunten:
BEST CUSTOMER SERVICE AND EASY TO USE PLATFORM
Minpunten:
I COULD NOT THINK OF ANY. OTHER THAN THE COST
Reactie Micro Merchant Systems
4 maanden geleden
Hi Suman, Thank you so much for your amazing review! We’re thrilled to hear that you consider us the best in Rx software and that you find our platform easy to use. Our team takes great pride in providing exceptional customer service, and it’s wonderful to know that it has made a positive impact on your experience. We appreciate your feedback regarding cost, and we’re always looking for ways to provide value to our customers. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to support you at [email protected]!
PrimeRx review
Opmerkingen: PrimeRx is an easy-to-use system that has nice utility. However customer service was not prompt and attentive to our needs. Also proactive communications to our pharmacy regarding pmp updates and guidance pertaining to new versions were lacking
Pluspunten:
this system is user friendly in maneuvering through and good for retail and mail order pharmacy clients
Minpunten:
customer service is poor- not getting back to the proper person and extension during specified hours in office; closing out tickets without actually fully resolving the problem or concern at hand
It could be better
Opmerkingen: There's a love/hate relationship with it . Right now is heavily leaning toward hate because of the latest update where you have to toggle bill to unbill just to change a typo on a sig.
Pluspunten:
The workflow and dashboard is useful. Sending script and e-request pretty easy.
Minpunten:
The lag that it experience when loading e-rx pending script. The inability to edit ex direction /sig when the medication is billed ( thanks to the latest update.) Every update seems to make it worst for some reason. No fast shortcut to view linked E-RX.
Reactie Micro Merchant Systems
6 jaar geleden
Sir, We did look into the reason, as to why the SIG field was locked. The reason for this was, is if the Rx was transmitted and verified by the RPh - if at a later point some tech wanted to change the SIG from Take in the morning to take at night - or if they change the way the RPh wrote instructions on how to take the medication - we wanted to ensure that this behavior was controlled. I understand that to handle a typo, you have to basically unlock a BILLED Rx - and that's a process that you have to go through, however in terms of audits and error's, we wanted to avoid un-intentional consequences when someone changes an Adjudicated and Verified Rx, that is why we decided to lock all the fields. However I see that it causes you to lean heavily on hating the feature. Allow us to see if we can come up with a configuration so that users who want to implement tighter controls, they can configure it accordingly and uses who do not want to lock this field can keep it open. Thank you
i have been using this software for over 25 years and have had no issues with it.
Opmerkingen: A very simple way to run a pharmacy software that is easy to teach other pharmacist how to use it.
Pluspunten:
The software is every easy to use and easy to teach other employees how to use it. The software is very straight foward and you do not have to know much about computer to work the software.You the option of using just the key board or use in combination with a mouse to work the software.There is no need to learn different shortcuts or symbols to use the software.
Minpunten:
the only problem i have is with the up dates to the software. a lot of times i have to call to find out if there is any update to software
Reactie Micro Merchant Systems
7 jaar geleden
Thank so much for the 5-star review and value your time taking time to validate your PrimeRx experience. We are thrilled to hear such good feedback, and that our pharmacy management system helps with your pharmacy workflow. For software updates: When launching PrimeRx, check the bottom right corner - there will be a pop-up message or go to Tools>Manage Message. Click on New Version - PrimeRx with the version number. A message detail will pop up with instructions. Call us if you need anything, our customer support is available 24/7. Quality service is our top priority. To answer your question about new version available.
Primerx Review
Pluspunten:
Hot keys, a lot of information at your fingertips.
Minpunten:
Many glitches/bugs. Programmers add on new features without addressing current bugs. Some features only create headaches without the added value.
Reactie Micro Merchant Systems
6 jaar geleden
Sir, We will have an analyst reach out to you asap to understand the glitches that you are referring to. With every release we do provide a comprehensive list of updates and changes in our release notes. It could be possible that a function that was working one way, was changed intentionally at the suggestion of pharmacies - and maybe that could be something that was being referred to. In any case, we will definitely reach out to see which issues you are referring to, and will also attempt to change your experience with PrimeRx. Our goal is to exceed your expectations. In the meantime, please do reach out to [email protected] if you need us for any reason whatsoever. If you can kindly respond to my email personally with the name of your pharmacy or your contact info, that would be appreciated. It will help us reach out to you and get those issues addressed efficiently and to your satisfaction Thank you Team MMS
ton of bells and whistles, but they don't ring or whistle
Opmerkingen: terrible, have an issue from 6 month ago. ePrescriptions get assigned top wrong patients and medications. they know they have a problem, but cant fix it. POS super slow with CC processing.
Pluspunten:
a lot of temp pharmacist know how to use it
Minpunten:
terrible customer service. every update the is an issues. After an update, they don't install every option you have, the only way to know when you run in to problems. No written procedures for their won techs.
Reactie Micro Merchant Systems
6 jaar geleden
Sir, Please allow us to reach out to you tomorrow and see what is it that we can do to change your views and experience about PrimeRx We take the comments from our customers, whether positive or negative - to heart. We will strive to get through your list of issues to see if we can arrange for more training sessions and for an analyst to go through your system with your staff and resolve all the issues. In the meantime, please feel free to reach out to [email protected] to escalate or list out any issues. You will receive a call from our agents first thing in the morning. Thank you, Team MMS
Does the job
Pluspunten:
It’s easy to use and gets the job done too.
Minpunten:
Some features need improvement, like sea entry and checking system for failed controlled substance sending to hcs. Documenting rxs, every time u edit it changes the date and time stamp from The original unnecessarily.
Reactie Micro Merchant Systems
6 jaar geleden
Sir, Appreciate the 8/10 score (although the expectation is to get 9+ score every time) We are enhancing the error reporting on control submissions. This is coming your way by March 31st. The system will not only pop it up, but automatically pull those prescriptions and allow you to correct them. We do a audit trail on document edits, which is why we change the date and time stamp. This is something that was actually requested by a lot of pharmacies - hence we did the needful for audit tracking. We will surely reach out to you and explain this. In the meantime, please do reach out to us with suggestions, comments or concerns through our Support email, [email protected] Thank you,
