APPSeCONNECT reviews

Functional Product. Great, Professional Team at InSync

Opmerkingen: A much required link between our ERP and our website. Works honestly and intended.

Pluspunten:

Works as intended, with required functionality all present. Team at InSync is able to customize the software behaviour to anything we need (as long as functionality exists in Magento in the first place, which is a limitation that makes perfect sense). Scheduled activations of the software allow us to synchronize our website with our ERP almost in real time. Even with the time difference, team at InSync makes time to meet during North American office hours, and responds to queries and support tickets overnight most of the time, which is much appreciated.

Minpunten:

User interface of the software takes getting used to, and does not seem perfectly optimized for ease of understanding, even though the required functionality exists. On the off chance an error occurs, the error messages are not easily understood by non-developers, or indeed anyone outside of the InSync team. There were some rare instances of difficulties reaching the team, especially in last minute situations, although that is only to be expected given the geographical and time differences.

Seamless integration that works flawlessly

Opmerkingen: APPSeCONNECT exceeded our expectations in quality, performance and execution of the deliverables. The service has been working flawlessly and you get what you pay for. Excellent support team who are very experienced in setting up the flows exactly how you need them and can quickly implement any changes.

Pluspunten:

It is a high quality application that works seamlessly between platforms. You also have the ability to edit the logic flows yourself (if required), and have full visibility of what is going on with the synchronization, plus daily reports that provide any status issues. Support team was excellent.

Minpunten:

The costs can mount up considerably, even if you have just a few platforms that need synchronizing, which can be prohibitive when considering wider utilization throughout the business. Pricing lacks an all-in-one package where you could make efficient use of the application for all sorts of required connections, which would provide a greater return on investment and enable businesses to make full use of the software without fear of spiraling costs.

Reference Letter for APPSeCONNECT support

Opmerkingen: After implementation, first two years we faced a lot of issues. Not long as ago, [SENSITIVE CONTENT HIDDEN] (Customer Support ) and [SENSITIVE CONTENT HIDDEN] (Technical support ) they were handling our account for the past year we didn't face much issues and they are quick responsible for the urgent issues. Especially from [SENSITIVE CONTENT HIDDEN] he will make sure that will close the ticket end of the day and reply his findings to my stake holders so there wont be any escalations. Recently we have bought new server, APPSeCONNECT team helped us to move there services to our new server without any disruption based on the timeline. There maintenance and support is good. As team i strongly recommend there services. it was be pleasant and delightful working with them. I wish all the very best for the future and upcoming projects.

Pluspunten:

I am writing to recommend the AppseCONNECT service of SAP b1 integration with salesforce. we were been working since 2017 to until now. This software flexible to use and they have few features where we can monitor syncing process lively between the two systems. There is an every tracking report to monitor the touch points and errors.

Minpunten:

Initially when we started this project we faced lot of issues as we are integrating two systems. As we have some customization we got more errors and was not handled properly in the first phase.

Great software

Opmerkingen: Excellent, I've been really pleased with how the projects have been delivered.

Pluspunten:

Easy to use, and excellent product setup with the team, who are very knowledgeable

Minpunten:

Nothing - it is excellent software, I would highly recommend.

AppseConnect - Great Service and Great Support

Opmerkingen: A good experience and great completion to the final results.

Pluspunten:

The support and setup team are great people who are immediately there to help. The program is top tier and worth every penny!

Minpunten:

The complexity of our system and the difficulty to setup for our environment... Technically nothing to do with AppseConnect and more so the complexity of our environment.

Phenomenal Integration Solution

Pluspunten:

Inexpensive compared to other companies. Top Tier Service. Lots of integration ability. If you can think of it, they can integrate it.

Minpunten:

None that i can identify. We have been very happy.

Excellent Customer Service for Our Essential Platforms Integrations

Pluspunten:

[sensitive content hidden], who handled our project, was an incredible professional. He was knowledgeable, thoughtful, dedicated, and a pleasure to work with. In his hands we went from feeling intimidated by the integration, to feeling confident in it. The software works as we need it to, most importantly. We went live a month ago and everything has performed as expected, with no major issues. We are using it to connect our Microsoft Dynamics Navision ERP system with our new Shopify site, syncing product data, inventory, orders, customers, transactions, etc. Though the pre-built connector APPSeCONNECT had for our ERP was pretty rudimentary, the APPSeCONNECT team was very happy and able to customize the connection to work for us. They were able to include all necessary business processes in the integration!

Minpunten:

Initial startup of the project dragged a bit, and it was hard to understand what was needed for things to get moving. In the first few weeks communication was slow, and a bit incomplete. However once we started work in earnest, communication improved completely. The email notifications from the AeC platform aren’t very helpful, as you can’t click into them to identify the cause of any errors. All they really do is make me anxious.

Successful Integration between two complex systems

Opmerkingen: We hired AEC to integrate the amazon SC platform with our back-end SAP S4 Hana system and overall we are happy with the final, customized solution which has automated the transactional data feed from Amazon’s Seller Central platform to SAP, which is basically what we needed to accomplish. We recognize that it is a very complicated process and started the project with no prior experience with a webAPI. If there would have been more attention placed on the initial conversations on how the framing of the integration and the blueprinting process it may have saved time with the implementation. Our resident SAP expert had to step in to pull both sides together, ask a lot of questions that were difficult to answer not knowing the Amazon Seller Central data side.

Pluspunten:

The team was very responsive, with a good attitude to problem solve.

Minpunten:

Project timeline was delayed most likely because we had to understand how to best match up the data points which could have been discussed in the blueprinting process.

A trusted and helpful partner for our webshop and ERP system

Opmerkingen: A good and positive relationship with APPSeCONNECT, a company that wants the customer to succeed.

Pluspunten:

Very customer service oriented, and never late in working on issues.

Minpunten:

Not always the easiest communications regarding technical issues.

Good service with APPSeConnect

Pluspunten:

The overall efficiency of the process. No question or request was too big to achieve

Minpunten:

Trying to allocate time to our weekly meetings. In some cases, it was not necessary to have a meeting.

The team at InSync have been great to deal with the process of our new website integration.

Opmerkingen: The ability to integrate our e-commerce system to our Accounting System seamlessly. Our accounting system communicates to our website automatically and keeps our website up-to-date instantly.

Pluspunten:

The integration of AppseConnect allowed us to have an open source platform of Woocommerce to talk to our Accounting Software SAP for our business. This allowed us to easily integrate our customer database and customer orders directly from our website to our accounting software and visa versa instantly with no manual process. The software is very intelligent and allows our individual product information to feed on our accounting software directly to our website. This means that when product information is changed in our account software, say the price and stock QTY's - our website is instantly updated. The team at Insync - especially my account manager Pratik, were very knowledgeable and even accommodated to custom integration we needed that went beyond standard scope. They have great communication and have been easy to deal with, explaining in detail the process of each task. Change requests were handled quickly, which was very nice and refreshing, especially from an overseas provider. They had so much patience with every new request that we needed and were available day and night and weekends as well. So general Support is on very high level. I would happily recommend the AppseConnect and the team at Insync, if you want a 3rd party to work on connecting your online website to your accounting system, especially when your accounting system does not offer a 'cloud' service.

Minpunten:

The software was a big expense to the total cost of the development to build our new site, however it is very intelligent and stops manual processes and human errors within the company structure; So in-turn we believe is is going to be worth the cost in the long term. The cloud portal has been a great help although we have had some internet browser related issues which were easily resolved quickly.

Smooth & free of issues, despite the complex nature of our requirements

Opmerkingen: automatic syncing between our web store and ERP

Pluspunten:

AeC has proven to be extremely capable of handling any and all requirements we have of it. We use it to sync our Magento web stores with multiple SAP B1 databases. We have a unique sales workflow within SAP, and initially I was concerned that what we needed from AeC might be too complicated and that we would have to make certain compromises. I am happy to say that there has not been a request that AeC could not fulfill. The AeC Sync Controller app has made syncing automatic, seamless and worry-free. It is also very simple to use, I can easily open the app to check system status and see a detailed sync log. I am a relatively new user to both Magento and SAP B1, but it has been really easy to understand how to use and monitor the syncing with AeC. The team at InSync have been incredibly helpful and responsive throughout the entire configuration and implementation process. Any questions I have had have been answered promptly and thoroughly. I'm very happy with the level of customer service we have received. They are kind, knowledgable, and always make sure our needs are taken care of.

Minpunten:

Honestly, any issues I have encountered with our Magento <-> SAP B1 syncing have been the result of occasional problems with our internal server and SAP configuration. AeC itself has not been the cause of any trouble and it fairly reliably does what it is supposed to do.

AppseConnect from Woocommerce to Dynamics

Opmerkingen: Overall a great experience but improvements in self-configuration of simple field updates or logic changes would be a welcome relief so that we can eliminate some of the burden from their team to perform simple MACs.

Pluspunten:

We felt that overall, the product delivered the expectation of synchronising a lot of customised requirements for our client. This includes the Woocommerce and Dynamics 365 shipment tracking plugin and supporting Australian specific requirements there. The ability to implement a 2-site to 1-crm solution where we need to look at centralising purchases from multiple sites was a challenge, but not attainable easily from other vendors.

Minpunten:

Mean time to market was slow. Some of these delays were self-incurred but until recently, getting action from the team was hard. Recently however, we've found a stronger support base to get tweaks over the line and overall we're much happier than we were last year with the project momentum.

Quality but delayed

Opmerkingen: Mostly positive, but ran too long and progress was mostly centered around meeting times.

Pluspunten:

The portal is very easy to navigate and makes what troubleshooting you can do on your own very effective. They were extremely accommodating to find a meeting time that worked for both time zones until our project was complete and when their focus was on our issues things got solved very quickly.

Minpunten:

The conflicting time zone is a constant challenge and being a seasonal business only increases that stress on any delays in response or project moving forward. We have only a few months to be effective and it seems hard for other business to understand and react to that in a manner that fully supports our business needs.

Automatic sync of data between Woocommerce and Business Central

Opmerkingen: Friendly, very responsive, professional and highly recommend.

Pluspunten:

It is completely automatic. We do not have to do anything. And it works. In case we want new customizations, these are easily integrated by their Team.

Minpunten:

Sometimes the sync is not working, but this is due to compatibility between the two systems and not because of AppseConnect. For example if the text string from Woocommerce is very long, the sync will not succeed because Business Central does not allow such a long text string in the mapped field.

No more double handling

Opmerkingen: Support for solving issues has been rapid. Can-do approach for our high level of customisation required.

Pluspunten:

Flow of data from our ecommerce to our ERP has reduced hours of manual entry. Software connections can be subject to high levels of customisation to account for customer groupings, tax requirements etc.

Minpunten:

Every sync process which is triggered is a bulk sync which doesn't give you an indication if everything has been synced or not. Some data can be missed and require more than one trigger to push from ecomm to ERP. Functionality to view records which are ready to sync then provide a success/not success status would avoid this issue. Error messages are difficult to interpret if not a developer which has extended our troubleshooting time. Due to this we have been resisting the 'auto-sync' so we can check if records have transferred correctly.

Happy existing customer

Opmerkingen: We have happily been using APPSeCONNECT since 2016 to facilitate the integration between Magento and our account system SAP B1. Due to a recent SAP upgrade and changes we had made to our website, we needed to reconnect our existing APPSeCONNECT. The support team are excellent; they are quick and efficient and always available to answer queries. They are a very pleasant team to deal with. APPSeCONNECT runs smoothly without any intervention on my part. I am regularly emailed a Connection wise status report, I would know quickly if there were to be an issue.

Pluspunten:

Works well - our orders download as needed and the stock is updated correctly.

Minpunten:

Nothing to note ……………………………………………………………………………...

Operations Manager

Opmerkingen: Very good. Would recommended to others business.

Pluspunten:

Apps connect team are always available to support whenever i need them. They always look after our integration with care and support.Very good communication.

Minpunten:

The time difference is a bit of a challenge. But they are always available if needed.

An interesting and thought provoking project with a very capable and helpful implementation team.

Opmerkingen: Automation of processes and better understanding of connectors and integration of systems.

Pluspunten:

AppsEconnect automates many manual processes thereby saving time and allowing for scaling. Customization of touchpoints allows for management of unique ERP system processes and information specific to your organization. Sync panel points out where integration of AppsEconnect and your own system platforms are and aren't working thereby allowing you to address issues that arise. Implementation team was very willing to go the extra mile to help resolve any issues.

Minpunten:

The very nature of a connector means that it is between one platform and another. When implementing this project every implication of set up and system processes have to be considered carefully. When dealing with a Shopify web store, AppsEconnect, SAP B1 ERP system, Credit card and Paypal payments you have created a matrix of platforms that need to be navigated and reconciled to make sure your system is doing what you want it to do. AppsEconnect will not correct or make up for limitations in your own ERP or Online store configuration, processes or information. This is where customization comes into play.

Excellent tool to transfer information between SAP B1 and Zoho CRM!!!

Opmerkingen: In general terms, an excellent tool, allowing us to quickly automate the transfer of records between SAPB1 and Zoho CRM.

Pluspunten:

Easy to execute, it allows us to clearly review the synchronized and non-synchronized records.Ease of configuration of execution times

Minpunten:

It requires a deeper knowledge of the tool to be able to add even just one additional field to one of the integration points.

AppseConnect one of the best sync apps

Opmerkingen: We use this app to sync our data between our main system and our website, to present the real data in the website, and receive the online orders.

Pluspunten:

Simple application to use, and easy to understand the tools and functions, also the support is good.

Minpunten:

Till now there's no major issues, everythings is fine, so I'd like to thank the AppseConnect support team for their support.

Good product for small business

Opmerkingen: APPSeCONNECT helps us connecting our online store to our ERP system. The overall experience is great. The service does save us from spending a lot of time syncing data between selling platform and ERP. The desktop app is kind of complicated but works well. You might need to have some basic IT knowledge to operate the app. The customer service is excellent. Technique support used to anwser our question in 24 hours.

Pluspunten:

* Great customer service * Complicated customization is feasible and the price is reasonable. * The performance of the apps is good. * The engineer team deliver feature quite fast

Minpunten:

* UI is kind of complicated. * UI flow is not intuitive as well. * No way to check the functionality easily (such as out of service notification)

The perfect fit Ecommerce Sync needs

Opmerkingen: We as global Ecommerce partners are always looking for new technologies and solutions for our customers. For all our sync needs, APPSeCONNECT has proved to be a valuable partner and technology provider like no other. We will work with APPSeCONNECT for many years to come.

Pluspunten:

The architecture and overall solution. APPSeCONNECT has all the connectors we need for ecommerce stores and ERP software and if we need a new connector, they can develop it! For us the most important PRO is the support and human iteration so we can fit all customer needs, very flexible!

Minpunten:

So far we are good! is working perfectly.

Good Integration Application

Opmerkingen: The team at APPSeCONNECT is helpful to understand the requirements and implemented perfectly

Pluspunten:

This software is helping us to integrate between our multiple prestashop web stores and NAV . We mostly sync our stock from NAV to Prestashop in accurate and faster manner automatically also our Customer and order data getting synced from web store to NAV.

Minpunten:

We had to integrate using a complex logic of our SKU management which is working smoothly now.

Very happy with their support

Opmerkingen: We are very happy with AppseConnect.

Pluspunten:

Support is just a WhatsApp message away. A very helpful support team and the product is great too.

Minpunten:

Not all our touch point worked, but we found a way round to make it work. But overall very happy with the service.