LawnPro reviews

Comprehensive Lawn Care Software - Constantly Evolving

Opmerkingen: As a startup we purchased a lifetime membership/subscription for an incredibly reasonable price. We started one property at a time and have well over 350 clients. Some clients, of course, are one timers, but we have the ability to access all of their information.

Pluspunten:

Our biggest use of this software has been for the preparation and follow through of estimates. The system allows the users to be at a property, complete quotes, send them to homeowners or clients, and recieve a response. You can save commonly used items or services to make it easy to estimate accurately. For example if you install black mulch constantly, you can save the material price for 1 cu yd mulch, the install price, or delivery price. There is a lot of flexibility. It also makes it easy to track through the system and to create quotes for homeowners that are consistent over time. We also use it for accounting and we can see payments, overdue notices, and all kinds of financial transactions. We connect our quickbooks and we run payroll from the software as well.

Minpunten:

We signed up many years ago and the features were kind of rough. There are a lot of features that I don't think have much use. There are things like chemical sprays, a map feature which we've never utilized and some other kinds of reporting that we NEVER use. That may just be specific to our company and other companies may find it helpful, but for us, I'd rather improve the accounting and estimate part of the program. I also think it's hard to search within the system. Let's say you know you installed mulch and planted pansies and those notes are in your system. There is no way to find that homeowner unless you sort by date, know their name or address, or know the estimate number and find your way to them. I have blanked on a client and it's taken me quite a while do dig them up. I often have to go back between emails and our software. Other than estimates, I don't email directly from the software.

Excellent CRM software for new landscaping business

Opmerkingen: My experience with whoever is behind the chat bot has been exceptional. I’ve never had to call them and can do everything from the app or computer. They even get back to me within a couple hours on weekends.

Pluspunten:

It’s inexpensive and fairly simple to use. There are a lot of services on here that I don’t understand and would probably need someone to teach me how to use it. Customer service does get back to me quickly and the software engineers are quick to fix issue when they arise. Overall it’s a fine product for what I need right now.

Minpunten:

It took some time to get used to navigating. I would like to see an estimate button at the top of the dashboard on the mobile app because that’s what I mainly use this software for.

For most part this is a great program.

Opmerkingen: For me this program mostly is great. If the company would make it app field friendly with minus that you can read in a brighter setting and add recurring invoicing so I don't have to make a manual invoice out every month just so my clients have line items. My rating stars would be higher. These 2 items are crucial to my business functioning smoothly.

Pluspunten:

Has a lot of great features. 2 way Quickbooks sync, 2 way free style text messages. Great customer portal. Customers can prepay and when invoices created it will apply payment from credit on file. Has a full function mobile app, best I have seen in trying many apps,can be limited by employee job. Online payments available through PayPal and stripe (I personally do not like Stripe takes 7-10 days to get your money)

Minpunten:

Menu's on the program are to dark with thin fonts and makes it very hard to use it in the field. Does not have recurring invoicing for jobs that are the same every month. Only way to do that is create a contract but then you have no line items.

Powerful System for tracking

Opmerkingen: Very positive. It has helped with everyone being able to access and see what is on the schedule and where the crews are in their daily route.

Pluspunten:

I like the fact you can track overall time at a specific customers property for the whole season. I like the heads up of the schedule for the week and month. Its also got a ton of great features for tracking customer relationships as well as for tracking maintenance.

Minpunten:

The only downside I have found is for the financials it does not go in as much depth as Quickbooks, but I am still learning so I may have missed something that gives me more information that I am looking for.

Must have for anyone in lawncare/landscaping!!!!!

Opmerkingen: Lawnpro solves all my CRM needs, scheduling, hour tracking, before and after photos, invoicing, estimates, I use lawnpro daily!

Pluspunten:

There is too many amazing qualities to name just one, but to name my top 2 is the customer service is extremely fast, efficient, and effective! (To go into detail, one experience, i accidentaly charged something to my account, i text the help number and within 15 minutes my issue was resolved and I had a refund on the way.) My second favorite aspect is the app being on ios, the integration between using the website on my PC and the app on the go at the job sites, the job timer is amazing for tracking work hours and keeping track of average time on recurring job sites. The list goes on!

Minpunten:

Having to go back to enter customers and properties, not being able to add them from the invoice or schedule page like you can on quickbooks.

Excellent Software

Opmerkingen: This has been a good Program to use for my business. I have grown with them as they have grown. Streamlining the office side of my business has been very very good. Over the Years they have made the software program very good.

Pluspunten:

I have used lawnPro almost as long as I have been in business or almost as long as they have been around I think. There are 4 key things that I like most about the software. Customer Portal- I have had several customer's that have commented about how nice the customer portal is. Being able to pay there bill, view invoices etc. That is my main goal- Customer easiness of doing business with me. 2nd- Credit Card processing. Being able to get paid weekly now is a huge deal. 3rd- I am hoping the pausing visits during the off season will be the next thing I like. 4th- I really like the Updated time tracker. I used to use a app on my phone to keep track of employee times. But this is very slick now to do it right from the program. I basically only use LawnPro and a budget program YNAB to run my business now.

Minpunten:

I can't think of anything that I like least at the moment. Maybe a wish- Being able to delete Emails or Text messages that have been sent from long ago. Or when you delete a customer from the program not have there name pull up in customer's to text or Email.

Greg Lawn Care

Opmerkingen: So far it has been a good experience using the LawnPro software. It has definitely made running a lawn and landscape business much easier.

Pluspunten:

I like that everything is automated. It's nice that everything can be done with this software from scheduling, billing, tracking employees, etc. Budget-friendly and doesn't fall short of expectations like other software services that I've trie before.

Minpunten:

Any Cons that I have had were resolved within a couple of days of suggesting it or contacting customer service. The owner used to even encourages users to text him directly with issues. They have built-in support now but I bet he'd answer a text as well.

Lawn Pro has great value

Opmerkingen: It has been a great service for the cost.

Pluspunten:

This product is easy to use and offers lots of management options such as scheduling, field tech management, and reports.

Minpunten:

There are minimal cons such as it doesn't sync to quickbooks 100% of the time and discounts cause problems when merging. It may be user error but just takes extra time to resolve. I like the photo attachments but only seems to work when using wifi. Wish it had a signature approval for in person approvals.

Lawn Pro - What a great product - Makes our business so effiencent

Opmerkingen: All staff being able to see work scheduled. Access to all customer and property information and details in one place, which also makes it super easy to amend and change details. Being able to quote and invoice on the go, this greatly helps our cash flow and as a small business cuts down on required office hours. Route Scheduling, meaning we are able to make efficiencies where possible on daily route planning.

Pluspunten:

After using Lawnpro we have moved our business to totally paperless. Ease of use with all levels of staff is great. Means keeping a paper diary a thing of the past

Minpunten:

UK compatibility is currently being working on by the team at the moment and for us is the only downfall in only a few small area. These we are able to work around, but I am sure in the future with full integration it will be amazing. What helps is the team is actively working on thing at the moment to help with UK compatibility. Don't let this put you off as it really is a great product for any UK based lawn care business.

Lawn Care Review

Opmerkingen: Overall this is a great software and I am happy I switched to it.

Pluspunten:

This software is simple to navigate and use. Great scheduling options and time management options is good for employees to be able to start and stop timers.

Minpunten:

Invoices being sent automatically. I can not find an easy way to automate invoices.

Great Value

Opmerkingen: Accomplishing exactly what I need it for

Pluspunten:

User friendly layout for new field operators. Affordable entry point

Minpunten:

certain features and restricted unless paid for as add-on

Not a bad program

Opmerkingen: Overall happy with the software but interface could be modernised, more UK compatibility made available and price of add ons expensive.

Pluspunten:

I've been using it since 2010 and was chosen for the price and functionality. It is pretty easy to set up although a bit clunky. Great for estimates and invoices and customer management and seems to be pretty customisable. I found the built in calculators handy for things like mulch; although they are pretty basic saved me having to fire up additional programs. The sending of invoices and estimates is great as can be emailed at a touch of a button with the integrated mailer.

Minpunten:

I really wish their was more features that are compatible with UK services such as the SMS and stamps features. I don't really send that many letters but would be nice to have the option and would definitely use the the SMS feature but again no use in the UK and also feel that these ad on features are pretty expensive for what they are. I'm also disappointed at the QuickBooks integration as I use the Self Employed version which isn't supported. The customer portal is a great idea but again think it's rather expensive as with most of the add ons, although I am lucky as I bought the one time licence years ago. I also find the expenses feature pretty poor and not particularly easy to use and have made a few mistakes in the past and they were hell to resolve. Have found sending messages other than estimates and invoice fairly difficult as the templates are quite poor and don't do a great job of rendering the final message but I know it can be customised just need the time. Support is okay and the few time I've used it they resolve the issues but you have to keep on the ball as don't always understand what the problem you are experiencing is.

Love the software

Pluspunten:

LawnProSoftware does "NOT" have screens with hundreds of buttons all over. The logic and flow of the software is simple and not confusing like most other crm's

Minpunten:

There's not really anything I like least about it. LawnProSoftware is not some big Corp America business with thoughts and ideas that take away from customer service.

Neighbors

Pluspunten:

Cheap. Easy to use. new features all the time.

Minpunten:

Automations have to be repeating over time then stop then when you want theme to. Create a master automation for each section of the company. then set updates thats things were not updated for the end of the year and the beginning of the year.

Lawn pro software

Opmerkingen: I have been with Lawn pro for many years. They have evolved into a great business partner,
and the internal improvements are continuous. Its not possible to be perfect, but the lawn pro team strives to go above and beyond in their feature rich program.

Pluspunten:

The software has all the tools needed to run the logistics of my business. lawn routing maps w multiple crews multiple properties for larger clients integrated invoicing w credit card and ACH payments and crew management

Minpunten:

The time tracking / payroll assistance features are being upgraded but are currently a weak link. Integrating images and multimedia into emails and texting could be improved.

Awesome Software!

Opmerkingen: I've been using LawnPro for over 2 years. Tech support is just a text away. He always responds quickly to any questions I may have. Also, very open to suggestions on how to make it better. They're always updating and improving and it just keeps getting better. I love it!

Pluspunten:

Ease of use. Granted, there is a learning curve but overall it's very easy to use.

Minpunten:

I think the only thing I don't like is the texting portion of the software. It doesn't allow me to text from a 5 digit number. It picks an actual phone number that has the same area code as my business number. It confuses clients and makes them think I have two numbers. I don't want that. I want to be able to do blast texts to all of my clients without giving them the option of replying.

Awesome Solution for Landscape Companies

Opmerkingen: In one word: exceptional. These guys are lawn car professionals who found themselves in the software business. I am a software professional who found myself in the lawncare business. Once I spoke with the team there I knew it was the only way to go for me.

Pluspunten:

I was impressed with the credentials on their website and could not believe the powerful features available in such an affordably-priced software.

Minpunten:

There is not really anything I don't like. I even like the fact the developers are open to new ideas and have added a feature or two I have suggested.

Great product

Opmerkingen: Great product for the price.

Pluspunten:

I used quick books before, Lawn Pro is more customized to what we do. Every time I have had a question or issue I have texted or emailed and got a response right away. It makes everything so much easier. If I want to know anything such as how much have we spent on gas this quarter I can click a few buttons and boom there it is.

Minpunten:

I would like to put my invoices in alphabetical order by last name and customer list.

Mike Review

Opmerkingen: It mainly helps me with cutting time from Invoices to scheduling to expense categorization

Pluspunten:

The design of estimates and invoices and the ease of use

Minpunten:

There are not a ton of support videos that i could find available

Awesome year

Opmerkingen: Awesome and ongoing

Pluspunten:

Have been using this software for one year. Our revenue skyrocketed this year. Would recommend for anyone needing a software such as this.

Minpunten:

Nothing I have found nothing to take issue with.

Best and Affordable

Opmerkingen: This software has allowed for the company to grow smoothly, and keeps up with so much. Any landscaper, lawncare company, or really any service oriented business could use this software.

Pluspunten:

finances, scheduling, app, mobile, property calculator,

Minpunten:

This software is still in the process of becoming perfect, but it's close!!! I would say that there is only a few things I don't like and I'm working with the makers everyday to make it even better.

LawnPro Review

Opmerkingen: I like it but I want to love it. I need a class. To use it to it's full potential.

Pluspunten:

Made my job easier. Invoices and collecting was made easier

Minpunten:

I have not used it to it's full potential. Dont know if there is but I w pi old like some video up loads to train on how to use program in its entirety

Great product

Opmerkingen: I had to had to have something like this to manage my lawn-care business. I went from using pen & paper to handle around 30 clients to almost 100 clients using LawnPro.

Pluspunten:

I like the ability to email customers from the program, the ease of invoicing, and the ease of inputting and updating client information.

Minpunten:

There are far more details than I would use. I would like to be able to remove some fields in order to streamline the program to make it even easier to use.

GREAT COMPANION

Opmerkingen: I keep track of my husbands lawn service schedule and invoices.

Pluspunten:

I like emailing invoices and getting paid with cards without me having to talk to the clients, Also that the bills are marked paid and I dont have to do it.

Minpunten:

when the clients reveive the bill they have to click on the invoice number to find the link to pay with their card. I have to explain that to all new clients.

Great software with all the features

Opmerkingen: I have no experience with any other software specific to lawncare co management and would not hesitate to use again.

Pluspunten:

Easy to schedule, keep track of finances and clients, and I like the reports.

Minpunten:

Some updates/changes went under my radar. Concerned at how secure the client portal is.