LawnPro reviews

Comprehensive Lawn Care Software - Constantly Evolving

Opmerkingen: As a startup we purchased a lifetime membership/subscription for an incredibly reasonable price. We started one property at a time and have well over 350 clients. Some clients, of course, are one timers, but we have the ability to access all of their information.

Pluspunten:

Our biggest use of this software has been for the preparation and follow through of estimates. The system allows the users to be at a property, complete quotes, send them to homeowners or clients, and recieve a response. You can save commonly used items or services to make it easy to estimate accurately. For example if you install black mulch constantly, you can save the material price for 1 cu yd mulch, the install price, or delivery price. There is a lot of flexibility. It also makes it easy to track through the system and to create quotes for homeowners that are consistent over time. We also use it for accounting and we can see payments, overdue notices, and all kinds of financial transactions. We connect our quickbooks and we run payroll from the software as well.

Minpunten:

We signed up many years ago and the features were kind of rough. There are a lot of features that I don't think have much use. There are things like chemical sprays, a map feature which we've never utilized and some other kinds of reporting that we NEVER use. That may just be specific to our company and other companies may find it helpful, but for us, I'd rather improve the accounting and estimate part of the program. I also think it's hard to search within the system. Let's say you know you installed mulch and planted pansies and those notes are in your system. There is no way to find that homeowner unless you sort by date, know their name or address, or know the estimate number and find your way to them. I have blanked on a client and it's taken me quite a while do dig them up. I often have to go back between emails and our software. Other than estimates, I don't email directly from the software.

Excellent CRM software for new landscaping business

Opmerkingen: My experience with whoever is behind the chat bot has been exceptional. I’ve never had to call them and can do everything from the app or computer. They even get back to me within a couple hours on weekends.

Pluspunten:

It’s inexpensive and fairly simple to use. There are a lot of services on here that I don’t understand and would probably need someone to teach me how to use it. Customer service does get back to me quickly and the software engineers are quick to fix issue when they arise. Overall it’s a fine product for what I need right now.

Minpunten:

It took some time to get used to navigating. I would like to see an estimate button at the top of the dashboard on the mobile app because that’s what I mainly use this software for.

Terrible

Pluspunten:

I don’t know how long pro got all these favorable reviews. Because all around it’s a terrible terrible software. Right off the bat I signed up for the messaging. The text messaging and it immediately bombarded my clients with text messages copies of the same one. And customer service. Oh they’re terrible. [sensitive content hidden] is disturbed. I can’t even describe the words. It’s just terrible. I would advise to stay away from this software.

Minpunten:

Customer service. They were terrible. They’re rude and they’re short.

Powerful System for tracking

Opmerkingen: Very positive. It has helped with everyone being able to access and see what is on the schedule and where the crews are in their daily route.

Pluspunten:

I like the fact you can track overall time at a specific customers property for the whole season. I like the heads up of the schedule for the week and month. Its also got a ton of great features for tracking customer relationships as well as for tracking maintenance.

Minpunten:

The only downside I have found is for the financials it does not go in as much depth as Quickbooks, but I am still learning so I may have missed something that gives me more information that I am looking for.

Must have for anyone in lawncare/landscaping!!!!!

Opmerkingen: Lawnpro solves all my CRM needs, scheduling, hour tracking, before and after photos, invoicing, estimates, I use lawnpro daily!

Pluspunten:

There is too many amazing qualities to name just one, but to name my top 2 is the customer service is extremely fast, efficient, and effective! (To go into detail, one experience, i accidentaly charged something to my account, i text the help number and within 15 minutes my issue was resolved and I had a refund on the way.) My second favorite aspect is the app being on ios, the integration between using the website on my PC and the app on the go at the job sites, the job timer is amazing for tracking work hours and keeping track of average time on recurring job sites. The list goes on!

Minpunten:

Having to go back to enter customers and properties, not being able to add them from the invoice or schedule page like you can on quickbooks.

Excellent Software

Opmerkingen: This has been a good Program to use for my business. I have grown with them as they have grown. Streamlining the office side of my business has been very very good. Over the Years they have made the software program very good.

Pluspunten:

I have used lawnPro almost as long as I have been in business or almost as long as they have been around I think. There are 4 key things that I like most about the software. Customer Portal- I have had several customer's that have commented about how nice the customer portal is. Being able to pay there bill, view invoices etc. That is my main goal- Customer easiness of doing business with me. 2nd- Credit Card processing. Being able to get paid weekly now is a huge deal. 3rd- I am hoping the pausing visits during the off season will be the next thing I like. 4th- I really like the Updated time tracker. I used to use a app on my phone to keep track of employee times. But this is very slick now to do it right from the program. I basically only use LawnPro and a budget program YNAB to run my business now.

Minpunten:

I can't think of anything that I like least at the moment. Maybe a wish- Being able to delete Emails or Text messages that have been sent from long ago. Or when you delete a customer from the program not have there name pull up in customer's to text or Email.

Greg Lawn Care

Opmerkingen: So far it has been a good experience using the LawnPro software. It has definitely made running a lawn and landscape business much easier.

Pluspunten:

I like that everything is automated. It's nice that everything can be done with this software from scheduling, billing, tracking employees, etc. Budget-friendly and doesn't fall short of expectations like other software services that I've trie before.

Minpunten:

Any Cons that I have had were resolved within a couple of days of suggesting it or contacting customer service. The owner used to even encourages users to text him directly with issues. They have built-in support now but I bet he'd answer a text as well.

Lawn Pro - What a great product - Makes our business so effiencent

Opmerkingen: All staff being able to see work scheduled. Access to all customer and property information and details in one place, which also makes it super easy to amend and change details. Being able to quote and invoice on the go, this greatly helps our cash flow and as a small business cuts down on required office hours. Route Scheduling, meaning we are able to make efficiencies where possible on daily route planning.

Pluspunten:

After using Lawnpro we have moved our business to totally paperless. Ease of use with all levels of staff is great. Means keeping a paper diary a thing of the past

Minpunten:

UK compatibility is currently being working on by the team at the moment and for us is the only downfall in only a few small area. These we are able to work around, but I am sure in the future with full integration it will be amazing. What helps is the team is actively working on thing at the moment to help with UK compatibility. Don't let this put you off as it really is a great product for any UK based lawn care business.

Lawn Care Review

Opmerkingen: Overall this is a great software and I am happy I switched to it.

Pluspunten:

This software is simple to navigate and use. Great scheduling options and time management options is good for employees to be able to start and stop timers.

Minpunten:

Invoices being sent automatically. I can not find an easy way to automate invoices.

Helps My Lawn Business Tremendously

Opmerkingen: My overall LawnPro experience has been great. Was not too difficult to learn how to use but it does have a learning curve like most software. Has everything I need for my small 2-4 man business. Makes my office activities way easier and I could not operate without it.

Pluspunten:

The scheduling portion is my absolute favorite. Very easy to use and organize. Easy to move clients around, overall a great experience with the scheduling software.

Minpunten:

The cost of taking a credit card is more expensive than quick books and I really want to be able to get customers to sign a maintenance contract online from the software.

Not a bad program

Opmerkingen: Overall happy with the software but interface could be modernised, more UK compatibility made available and price of add ons expensive.

Pluspunten:

I've been using it since 2010 and was chosen for the price and functionality. It is pretty easy to set up although a bit clunky. Great for estimates and invoices and customer management and seems to be pretty customisable. I found the built in calculators handy for things like mulch; although they are pretty basic saved me having to fire up additional programs. The sending of invoices and estimates is great as can be emailed at a touch of a button with the integrated mailer.

Minpunten:

I really wish their was more features that are compatible with UK services such as the SMS and stamps features. I don't really send that many letters but would be nice to have the option and would definitely use the the SMS feature but again no use in the UK and also feel that these ad on features are pretty expensive for what they are. I'm also disappointed at the QuickBooks integration as I use the Self Employed version which isn't supported. The customer portal is a great idea but again think it's rather expensive as with most of the add ons, although I am lucky as I bought the one time licence years ago. I also find the expenses feature pretty poor and not particularly easy to use and have made a few mistakes in the past and they were hell to resolve. Have found sending messages other than estimates and invoice fairly difficult as the templates are quite poor and don't do a great job of rendering the final message but I know it can be customised just need the time. Support is okay and the few time I've used it they resolve the issues but you have to keep on the ball as don't always understand what the problem you are experiencing is.

Time saver for Small Business

Opmerkingen: I love that I can schedule clients and teams of workers, print a cut list for each one, also being able to drag and drop a scheduled appointment into another time slot. I can change customer info on the page I'm on rather than having to go to another page to do that. There really is so much that this software does for me that it is hard to list all of the benefits for me. One of the most important features I love about this software is the fact that I can personally text [SENSITIVE CONTENT HIDDEN] and he responds very quickly to answer my questions, and they are always listening to their clients to see how the software can be improved.

Pluspunten:

I love how this software is made with lawn care professionals in mind. And you can choose how much or how little you want to use of the services available. For example I choose to send my own invoices, but that is a service that is available to use with the software.

Minpunten:

I really don't have any Cons with the software, It has been a real life saver for me.

Irrigation Use

Opmerkingen: Great.

Pluspunten:

I love that all of my services are stored upon entering into this software. The fact that my customer database is intact season after season allows me to be efficient when it comes to scheduling, communication, etc.

Minpunten:

Thr routing feature is not free. If I am setting up schedules, I think the routes should be included.

Lawn pro software

Opmerkingen: I have been with Lawn pro for many years. They have evolved into a great business partner,
and the internal improvements are continuous. Its not possible to be perfect, but the lawn pro team strives to go above and beyond in their feature rich program.

Pluspunten:

The software has all the tools needed to run the logistics of my business. lawn routing maps w multiple crews multiple properties for larger clients integrated invoicing w credit card and ACH payments and crew management

Minpunten:

The time tracking / payroll assistance features are being upgraded but are currently a weak link. Integrating images and multimedia into emails and texting could be improved.

Awesome Software!

Opmerkingen: I've been using LawnPro for over 2 years. Tech support is just a text away. He always responds quickly to any questions I may have. Also, very open to suggestions on how to make it better. They're always updating and improving and it just keeps getting better. I love it!

Pluspunten:

Ease of use. Granted, there is a learning curve but overall it's very easy to use.

Minpunten:

I think the only thing I don't like is the texting portion of the software. It doesn't allow me to text from a 5 digit number. It picks an actual phone number that has the same area code as my business number. It confuses clients and makes them think I have two numbers. I don't want that. I want to be able to do blast texts to all of my clients without giving them the option of replying.

Awesome Solution for Landscape Companies

Opmerkingen: In one word: exceptional. These guys are lawn car professionals who found themselves in the software business. I am a software professional who found myself in the lawncare business. Once I spoke with the team there I knew it was the only way to go for me.

Pluspunten:

I was impressed with the credentials on their website and could not believe the powerful features available in such an affordably-priced software.

Minpunten:

There is not really anything I don't like. I even like the fact the developers are open to new ideas and have added a feature or two I have suggested.

Great product

Opmerkingen: Great product for the price.

Pluspunten:

I used quick books before, Lawn Pro is more customized to what we do. Every time I have had a question or issue I have texted or emailed and got a response right away. It makes everything so much easier. If I want to know anything such as how much have we spent on gas this quarter I can click a few buttons and boom there it is.

Minpunten:

I would like to put my invoices in alphabetical order by last name and customer list.

Mike Review

Opmerkingen: It mainly helps me with cutting time from Invoices to scheduling to expense categorization

Pluspunten:

The design of estimates and invoices and the ease of use

Minpunten:

There are not a ton of support videos that i could find available

excellent system

Pluspunten:

This system is easy to use, and any questions I have are always answered not just in the same day, but minutes or even seconds after I submit the question. Customer service is unparalleled! This system also allows our customers to see all their information-past payments, current bills, estimates...it is easy to share with them so that they feel confident in the services they are receiving.

Minpunten:

There are some parts of the data entry that get tedious, but that is the nature of data entry for the most part anyway.

Best and Affordable

Opmerkingen: This software has allowed for the company to grow smoothly, and keeps up with so much. Any landscaper, lawncare company, or really any service oriented business could use this software.

Pluspunten:

finances, scheduling, app, mobile, property calculator,

Minpunten:

This software is still in the process of becoming perfect, but it's close!!! I would say that there is only a few things I don't like and I'm working with the makers everyday to make it even better.

Does Exactly what i need it to

Opmerkingen: The software has kept me and my business on track and thank the great support staff behind the code. i tried this software on a whim but stopped looking for programs when i came upon Lawn Pro

Pluspunten:

Creating on-the-fly invoices and with a stable and reliable group of guys that have helped me out when i hit a snag in over 50 invoices. the invoices look and feel professional and am proud to hand it to a client for payment. :)

Minpunten:

the one thing that has lacked is when i needed to route more than the allotted spots for snow. i would have to triple check my list and figure where the missing clients needed to fit into the array houses i needed to visit.

Lawn care/Landscaping Management software

Opmerkingen: Before I purchased LawnPro software, I had trouble tracking my schedule from week to week. Especially if I had to reschedule services due to inclement weather. Now, all of my work is maintained on a calendar and it is easy to reschedule client's services.

Pluspunten:

Easy to use and keeps myself and crews organized.

Minpunten:

When multiple invoices are completed on the same day for the same customer, it is confusing to manage them if they are repaid individually on different dates.

Lawn Pro is my other best friend!!

Opmerkingen: Lawn Pro as I stated above is my other best friend, when it comes to scheduling, invoicing, keeping my customers in a database that I didn't have to generate through Excel! Also I like the way I can download to a spreadsheet at anytime. I am just now getting acquainted with the bookkeeping part of the program we will see how that goes!

Pluspunten:

The program helps us keep our customers up to date with all the services, invoicing, and scheduling, love it would not change it for anything!

Minpunten:

Still get confused on some things but that is just probably the technical aspect as we are older!!

Good App

Opmerkingen: Overall the program does much more than I need and will be good to have options not to enter some details.

Pluspunten:

Great scheduling features. Love that you can elect different properties for each customer.

Minpunten:

Sometimes hard to find what I'm looking for. Would be good to have employee time recording feature. Sometimes too man steps to complete. eg if no title for job you have to include... too many "must have" items.

Kempy's Lawn Service

Opmerkingen: I have found the use of LawnPro to be easy and it has helped me maintain my business and made it easy to keep up to date with my customers.

Pluspunten:

The sceduling has made it easy to keep up with when jobs are due.

Minpunten:

Just recently after using this software for years I log on to find that I am now on the free plan. The cost is quite high.