--- description: Ontdek de plus- en minpunten van Vonage Contact Center en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Vonage Contact Center - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Callcenter software](/directory/30007/call-center/software) > [Vonage Contact Center](/software/104649/contactworld) # Vonage Contact Center Canonical: https://www.capterra.nl/software/104649/contactworld Pagina: 1 / 4\ Volgende: [Volgende pagina](https://www.capterra.nl/software/104649/contactworld?page=2) > NewVoiceMedia is de toonaangevende leverancier van cloud contactcentersoftware voor Salesforce en biedt wereldwijd 99,999% betrouwbaarheid. > > Oordeel: score van **4.3/5** door 70 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Vonage Contact Center? Klanten zijn kleine tot grote bedrijven met meerdere vestigingen, contactcentra met duizenden agenten. Het product is ontworpen voor Salesforce.com Service \& Sales Clouds. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.3/5** | 70 Reviews | | Gebruiksgemak | 4.3/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.3/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Vonage - **Locatie**: Atlanta, VS - **Opgericht**: 2001 ## Commerciële context - **Beginprijs**: US$ 1,00 - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop) - **Ondersteunde talen**: Engels, Frans - **Beschikbare landen**: Australië, Canada, Duitsland, Verenigd Koninkrijk, Verenigde Staten ## Functies - Agent-interface - Alerts/Escalation - Automatic call distribution (ACD) - Automatische nummerkiezer - Beheer van enquêtes/peilingen - CRM - CTI (Computer Telephony Integration) - Callcenterbeheer - Campagnebeheer - Contactenbeheer - Controle van oproepen - Dashboard - Enquêtes en feedback - Geautomatiseerde routing - Gegevensverzameling via meerdere kanalen - IVR - Kennisbankbeheer - Meerdere scripts - Oproepen doorsturen - Oproepen opnemen - Oproepen routeren - Oproepregistratie - Oproepscripts - Personeelsbeheer - Priorisering - Rapportage en analyse - Tekst naar spraak - Tekstanalyse - VoIP - Voicemail - Wachtrijbeheer ## Integraties (2 in totaal) - Salesforce Sales Cloud - Salesforce Service Cloud ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Telefonische ondersteuning - 24/7 (contact met medewerker) ## Categorie - [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software) ## Gerelateerde categorieën - [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software) - [Telefonie software](https://www.capterra.nl/directory/30084/telephony/software) - [IVR-software](https://www.capterra.nl/directory/30231/ivr/software) - [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software) - [Customer experience software](https://www.capterra.nl/directory/30671/customer-experience/software) ## Alternatieven 1. [3CX](https://www.capterra.nl/software/158704/3cx) — 4.4/5 (465 reviews) 2. [VoIP.ms](https://www.capterra.nl/software/203084/voip-ms) — 4.8/5 (697 reviews) 3. [Nextiva](https://www.capterra.nl/software/175788/nextiva) — 4.6/5 (916 reviews) 4. [Telnyx Suite](https://www.capterra.nl/software/173804/telnyx) — 4.8/5 (195 reviews) 5. [Five9](https://www.capterra.nl/software/132405/five9) — 4.2/5 (481 reviews) ## Reviews ### "Best Tool for International Calling & Texting" — 5.0/5 > **Von Varun** | *14 juli 2025* | Werving en selectie | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Group Chats for internally and externally as well as it has multiple features added that helps us to not to think other tools. > > **Minpunten**: Phone App that is very easy to download and use. Sometimes i work remotely without having laptop and then i use Phone app to handle my work and connect with internal and external team and candidates. > > It has been 2 years i am using Vonage and its a very great app and very easy to use for calling \& texting internationally. ----- ### "Vonage Contact Center Is Reliable and Easy to Use" — 5.0/5 > **Paul** | *8 december 2024* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I am impressed by the amazing capabilities of Vonage Contact Center. Vonage Contact Center is easy to use and reliable. > > **Minpunten**: I do not dislike Vonage Contact Center at all. Vonage Contact Center has been exceptional. > > The experience I have with Vonage Contact Center is exceptional. ----- ### "Great integration with Salesforce, but, not very user friendly and hard to manage" — 3.0/5 > **Mike** | *26 mei 2022* | Schoolleiding | Aanbevelingsscore: 4.0/10 > > **Pluspunten**: It can do so much with routing when integrated with Salesforce. Very advanced features that are very useful > > **Minpunten**: It is not very user friendly and takes a lot of time to implement and make any changes. It's hard to have managers own their own call centers and make any chances without the help of IT ----- ### "A great partner" — 5.0/5 > **Jesse** | *11 november 2019* | Computersoftware | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The software is stable, easy to use and the support is amazing. > > **Minpunten**: There are a few basic reports that they are lacking and they need a better Supervisor Dashboard > > We were having multiple problems with our previous vendor. We made the decision to change to NVM and from the start this was an amazing tool for our agents. ----- ### "Expansion of current NVM to a new site" — 5.0/5 > **Jason** | *27 januari 2017* | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Fast implementation Great Support Great training and a wealth of documentation online Customizable Easy to use and administer Constantly being developed. > > **Minpunten**: Not seen any yet, though it may appear a bit dated visually. > > We already had NVM at one of our global locations and needed a speedy implementation in a different country for our success team to support a new channel. The NVM team got it implemented in days and the support and training was excellent. We were fully up and running in no time and are making daily calls to customers and receiving support calls with no issues. I highly recommend NVM and their professional and courteous team. ----- Pagina: 1 / 4\ Volgende: [Volgende pagina](https://www.capterra.nl/software/104649/contactworld?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/104649/contactworld) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens