Campaigner reviews

Use What You Know

Opmerkingen: We send a weekly email to 40k users and this program has worked for us for the last 8 years.

Pluspunten:

This program was already in use when I joined the company and the learning curve was minimal. It has all the standard templates, contacts, and reports that you would need. Every time I have called customer service, they have been helpful.

Minpunten:

Working with the templates can be really finicky. It can be difficult to get it to do what you want at times. It is also not as user friendly as MailChimp, for instance. Their reporting is there but you have to do click more time to get to it and comparing email sends can be annoying the way it's laid out.

Really meets our needs!

Opmerkingen: By far the best platform I’ve used for managing sending to large numbers of recipients. I’d highly recommend the platform to anyone!

Pluspunten:

Campaigner is really easy to use and allows you to create beautiful, visually appealing and versatile newsletters seamlessly. The design os fully customizable and works very intuitively. It’s as easy as clicking wnd dragging.

Minpunten:

Certain email servers seem to give us a high number of bounce backs ant that’s not ideal.

Campaigner review by Jen

Pluspunten:

The product's reliability is what I like most. Campaigns have always been successful and productive. No spam folder problems. Customer service is always available.The product is easy to set up and use, the dashboard is great. Features split testing and automation.

Minpunten:

The product lacks a free version or trial. Templates are more static and less customizable.

Awful for designing emails

Opmerkingen: We use Campaigner to send reminders, newsletters, and promotions. We have three staff members that use Campaigner and we use it on a daily basis. The benefit of Campaigner (for my company) is that it allowed us to create a plan that suited our needs, for a far more affordable price than the competitors. I quickly learned to use Campaigner's email builder as infrequently as possible. If you're considering Campaigner, make sure that you have a lot of patience.

Pluspunten:

Affordability - the main reason I continue to use Campaigner is that it is BY FAR the most affordable option for my company's needs. Customizable plans - With Campaigner we were able to set up a plan based on monthly emails, and not contacts (as is the case with most email marketing platforms) which allows us to send infrequent emails to our large customer base.

Minpunten:

Frustrating to build emails - "Glitchy" doesn't even begin to describe the absolutely nonsensical malfunctions that occur while designing an email in the campaign builder. Random spacing, broken links, and font reassignment are just a few of the issues I have come across using the Campaigner provided tools. Not once, but TWICE, has the program completely erased parts of my email template after HOURS of work. Total waste of time. The email builder is THE LEAST user-friendly software I have ever worked with. Questionable customer service - I called customer service to make a short-term increase to my email limit (it was supposed to be ONE MONTH) and I had to call multiple times over the course of THREE MONTHS before our account was set back to normal. I'm still not sure if the rep flat out lied to me, or if he just managed to forget to do something multiple times. My associates have also had run-ins with Campaigner support being rude and condescending when calling for assistance. If you're going to run a platform that doesn't work half of the time, maybe work on having better customer support...

Automation and ease of use

Opmerkingen: Overall, we are extremely satisfied on what this software allows us to do from a campaign standpoint. Our emails are clean and easy to read on mobile devices and on the desktop.

Pluspunten:

The interface is very user friendly allowing for drag and drop editiong or html editor features make Campaigner a breeze to work with. In addition, being able to automate an email to go out weekly, or every two weeks, three weeks or four weeks is a great feature.

Minpunten:

Sometimes Campaigner is caps sensitive with linked documents, which will sever links if you're not careful and unless you pull it into html editor you may not be able to see the severed link in the drag and drop editor to apply changes.

Borderline Scam

Opmerkingen: Absolutely awful experience. Interestingly, there's a similar review on here to that which we had. Found that our account got locked after it was created, emails back and forth between myself and support. No help whatsoever! Got a response saying it was a system issue, then it should work fine, then it was something else. I emailed asking for our account to be closed only to find that we then started getting billed for a server that not only did we not want to use WE COULDN'T USE IT! Genuinely the most awful company I've ever had dealings with! And that's saying something

Pluspunten:

There is nothing I liked about Campaigner as we were never able to use our account

Minpunten:

Nothing - we never got access to the account

Brilliant Customer Support. Limited Functionality

Opmerkingen: Campaigners customer support is in the absolute top-tier. I've been in the customer experience consulting and training business globally for over 20 years, and I can only think of one other company that is their equal. Years ago, we switched away from Campaigner to Survey Monkey. We switched back 8 months later. Survey Monkey's customer service didn't come close. Even though we don't need customer support often, we sure appreciate that Campaigner doesn't make you jump through hoops to get to someone who can help. Campaigner appears to have invested little, however in creating integrations with major platforms like Wordpress. Our subscription list suffers because of it. The support team is sympathetic, but their developers don't appear to care about it. It's too bad, because other than that, this is a world-class company.

Pluspunten:

Campaigner is easy to use, and doesn't require a lot of technical knowledge to get started (although it certainly helps). Their technical support team is fantastic, though, unlike most other SAAS. They actually have people you can talk to - and they are consistently awesome. We use it mostly for email marketing. The reporting is great, and everything (except for the 'cons' below) is pretty intuitive.

Minpunten:

Campaigner is missing some critical functionalities that are becoming deal-breakers. Fairly simple things like integrations with Wordpress. One of the biggest gaps is the complete inability to easily create attractive sign-up forms for websites or popups. They have some templates - which are just, well, horrible.

A little learning curve, but powerful software

Opmerkingen: We use Campaigner for numerous purposes, including marketing directly to customers, distributing information to vendors and other interested parties, and media outreach. We have found it effective for all of these purposes, especially since it can handle all of these without interfering with the others.

Pluspunten:

Ease of managing lists, importing from other sources, handling unsubscribes and reporting. Terrific customer support via chat and telephone.

Minpunten:

Creation WYSIWYG tool can be a little frustrating, as the interface sometimes makes editing difficult (size of the working box inhibits cut-and-paste, moving elements up and down, etc.)

from Zyxel administer

Opmerkingen: The product itself is fine, but the support and communication of your inner team is awful.
There is once that we are upgraded without informed. After communicating with the sales he said that he would offer the corrected invoice, but even though I wrote mails to ask for the invoice so many times, I can't get the invoice for three month therefore I can't fulfill the payment, and then I am banned for not paying.
There is also once that we are informed by the accountant that we didn't pay for two months and if we didn't pay right away we will be banned, but our payment duration is 90days, and it's been two years we followed it. I am blamed for your mistake twice this year and i'm really disappoint of your service.

Pluspunten:

easy to use. Cover most function that we need. Drag and drop save a lot of time.

Minpunten:

RWD. UI of administer. The report after importing contacts is terrible. There is only the row number on the report and then i have to check the original mailing list to find the email myself. Sales is difficult to find and inefficient.

The best in email marketing and testing.

Pluspunten:

It is a simple-to-use solution that includes the essential feature for running email marketing campaigns and A/B testing. The media library is faultless and allows you to manage your data quickly. The email designs are well-designed and simple to modify. You may also submit your HTML-based email template. We can prioritize our follow-up by seeing who has opened the email and how often they have clicked the email we sent. This is amazing!

Minpunten:

I don't like the dashboard design, especially when navigating the menus and settings. By default, you will be sent back to the main menu and must use the arrow keys to navigate the various menus until you reach an item you want again. Additional information on what has been clicked and by whom would have been more beneficial. Alternatively, a record of each connection and their email behavior might be helpful.

Serious Email Management Tool for Small Businesses

Opmerkingen: Easy to use, responsive customer service from an actual person - so much better than the competition.

Pluspunten:

We have other clients who use the more well-known competitors, but we prefer using Campaigner for the clients who chose this option. It's a more serious and straight-forward email marketing tool. It gets the job done easily and efficiently.

Minpunten:

No real cons. We have been using this for a few clients for a long time, through company and name changes on Campaigner's side - and it has only gotten better over time.

DB's Review Of Campaigner

Opmerkingen: Overall, I would offer Campaigner as a solution over any other e-blast marketing tool for do-it-yourself size businesses. The ROI increase along with the ctr increase make campaigner when it's time get in front of my customers.

Pluspunten:

Campaigner's feel and ease of use played a big role in moving our business email marketing away from the competition.

Minpunten:

The simple design of Campaigner seems to also translate into how the email themselves look like. Most likely, it is the "users" knowledge or lack of, that leaves our design lacking. That is what I would like to see, "tricks", "tips", short video's teaching the "users" how to step up their game. IE How to make all photo's the same size or quick ways to clean your list and save. They have to be short and sweet and helpful INSTANTLY, uncomplicated.

Winterfolk Festival Bulk Email Program

Opmerkingen: It provides a great way to connect and inform our customers, and we get many action items, clicks, and responses.

Pluspunten:

The reporting software is excellent. After analyzing the numbers after time, we have learned when is the best time to send, which formats work best, and it helped us optimize and improve the number of client opens, clicks, responses, and increase ticket sales. It works very well for that. We get more action from clients on a single email release then from all of our social media combined. It works well for us to increase our business.

Minpunten:

1. We don't like nor use ANY of the stock templates supplied, so we write our own code in an external HTML compiler. Their stock HTML compiler is OK, but becomes tedious and lacks features. So we write our emails in an external HTML compiler, and then paste it into Campaigner. Sometimes, after a test email, we need to make changes in the external compiler. Then we repaste it into Campaigner, for reasons unknown sometimes the formatting becomes corrupted, esp when using tables. It tends to add information that we did not supply. 2. We find the 'Save' command - should be simple - very confusing. Sometimes if we worked on an email for hours, and we want to send - there is a message asking if we want to send this version or the prior version that was not saved? We never know how to respond to that. Occasionally we have unknowingly sent out the wrong version. 3. Our old email software had a 'read more' feature, which was very convenient and functional. Campaigner does not supply this function. 4. The image library is very confusing. If we use an image in our email, we would expect it to be saved in the Image Library for future use. But it is not saved. We have learned to upload all of our images to the library in advance, otherwise there are always problems. 3. The uploading of new contacts often has problems occasionally. We go through the process, and nothing happens. Then we connect with customer service, and end up sending them the files via email for uploading.

Good, but not for beginners

Opmerkingen: We are an agency and use Campaign to send email broadcasts for out clients.

Pluspunten:

The price is probably why my company chose Campaigner.

Minpunten:

Campaigner is not really set up for agencies to manage multiple client accounts. It has improved a bit over the past couple years but still clunky in that I, as the manager of multiple clients, cannot use my email address as the contact for multiple "sub-accounts." I also cannot set up new sub-accounts; I must request this from support and wait for them to do it. We need to move faster than that at times.

I prefer Campaigner to other options, but wish there were some better features.

Opmerkingen: Overall this is my preferred email marketing software. I would recommend it to others but I am always looking for options that will handle some of the weaknesses better.

Pluspunten:

It's quick and easy to get started with Campaigner. It's relatively easy to use and the price is good comparable to other programs.

Minpunten:

Campaigner needs to improve the delivery rates and provide clear instructions on how to obtain the best delivery rates without getting tagged as spam. The reports should be improved to show something other than "no data." Either an email gets to the inbox or it doesn't. I need to know which. The contact filtering is a great feature but it constantly resets rather than returning to the last sorted list so it can be time-consuming when reviewing and editing contacts on a large scale. The editor is easy to use but the formatting in the final emails is often messed up and not as it was designed. Repeating the formatting to fix those issues is time-wasting and frustrating since it usually doesn't work.

Using campaigner to support our ISP business and more

Opmerkingen: Using email for marketing and customer support is here to stay. Campaigner makes it easy.

Pluspunten:

We use Campaigner exclusively for all support communications with about 300 subscribers to our Internet service at a large marina. We also use it for small business customers that we support with marketing and social media services. Easy to use and we have never had a complete failure.

Minpunten:

The system has all of the features that we need, but the only (minor) issue is occasional "lagging" of website response and occasional apparently incomplete copying of an email campaign - we copy a lot for the purpose of sending the same email to new subscribers as they sign up to our Internet service. Sometimes the "subject line" of an email doesn't want to copy and be recognized as present in the copy.

Campaigner can work but there is a lot of road blocks before you get a functioning email.

Opmerkingen: Good for big mailing lists a various segments.

Pluspunten:

Segmenting is easy. CASL Compliant. Very interesting webinar sessions are often offered. Adding Google Analytics tracking is built-in.

Minpunten:

The system is often very slow. The interface is not friendly. (compare to other engine that are using drag and drop and multiple layouts) The emails are not responsive. Even when we contact the company for a built ''on-measure'' template, the template is hard to use and not responsive. The A/B testing often make the campaigns crash. This lead to campaigns that weren't sent properly and almost no response with the customer service on the week-ends (even on week days to be honest). Reports could be easier to consult and more detailed too.

It's buggy - but getting better

Opmerkingen: I have to use it, so I do.

Pluspunten:

With the new block editor, Campaigner is light years ahead of what it was even a year ago. That said working with the block editor is not full proof. Fonts / spacing/bolding etc, may be different upon deployment that what is shown in the proof. TEST TEST TEST . And test on multiple devices because what you see on YOUR device(s) may not be what others see.

Minpunten:

Customer support is unhelpful for bugs, and they do come up, but not as often as they used to with the introduction of the new block editor. I think the Constant Contact is the competition and offers way better flow and experience, however if you MUST use a tool whose data is stored in Canada, then this product is ok, but not the best.

Marketing to Seniors

Opmerkingen: I'm very pleased with the product and changes always seem to be improvements. (That's not always the case with software.)

Pluspunten:

For us, plain text emails are the most effective. So personal; they do not appear to be from a mass mailing. I'm so please that hyperlinks embed seamlessly in plain text.

Minpunten:

it's little glitchy when entering text. - line spacing too big or too small; difference between soft return and hard return. Looks ok in layout but changes when a test email is sent. Then the fiddling starts.

Pros & Cons

Opmerkingen: Overall, Campaigner is efficient & effective in meeting our company's current needs.

Pluspunten:

Campaigner is intuitive and easy to navigate. Our team primarily uses the platform for transactional emails and it does a good job meeting the demands.

Minpunten:

Enhanced data reporting & exporting options would be an improvement. More robust support documentation would also be beneficial.

Long time user

Opmerkingen: Campaigner is a reliable and flexible software that has allowed us to grow our e-marketing campaigns.

Pluspunten:

We have been using Campaigner for about a decade and it has been a reliable and user-friendly software. They have worked to keep the upgrading the functionality over the years.

Minpunten:

The reporting on clicks is very painful and manual. I'd really like to the ability to download a report that shows me who clicked on the campaign and the name of the link they clicked on with all the contact details. At the moment, we spend hours manually doing this.

Frequent marketer for both internal and external

Opmerkingen: we are a small company and do not have a customer service advocate; I am also self - taught and turn to the faq/help guide often. there are webinars offered but when looking for specific information that i would think is rather basic referred to youtube videos that are long. An FAQ or user forum would be great. additionally, the creative side and reporting I find a bit limited.

Pluspunten:

I am a self-taught user; the software is something that can be figured out

Minpunten:

When asking specific questions to support, am directed to YouTube tutorials that are 1hr in length. I need quick direct answers. I also have questions on best practices and basics in segmentation etc... little advice or direction is provided.

Campaigner Review

Opmerkingen: We love how we can easily, mass contact all of our contacts with Campaigner. It is quick, easy, and very user friendly. You can preview and edit your email blast before you send it out, saving us from being inefficient.
One of our staff just started using it, and is very comfortable using it because it is so user friendly and easy to use.

Pluspunten:

I love how easy it is to use. You can easily search to see if the contact email is already in your mailing lists. We are able to have multiple lists to serve our needs. I love how you can use the back button to go back to what you were working on.

Minpunten:

I dislike how sometimes you get an error stating that the attachment is too big, when in fact it is not. Often times, if you restart your email blast with the same attachment it will work, it is just a glitch in the system. But other than that, we are very pleased with the software.

Long-time user review

Pluspunten:

Plenty of features such as segmentation, list management, sign up forms, good reporting. Ability to use Campaigner because of Canadian servers complying with privacy legislation in British Columbia

Minpunten:

API integration needs improvement, account management (related to billing) requires even more improvement with prompt attention to inquiries and resolution of issues. Customer service could be more timely and provide better issue resolution experience.

Review

Pluspunten:

It is relatively easy to use. The support has been good so far.

Minpunten:

Was a long time Streamsend user. When we were forced to migrate to Campaigner, we were told that nothing would change which was not true. We pay more than double for the same volume.