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Over Campaigner

Geavanceerde e-mailmarketingtools voor medium en grote ondernemingen om krachtige persoonlijke verbindingen met hun klanten op te bouwen.

Meer informatie over Campaigner

Pluspunten:

Easy to use and fun to use. It's really good user interface.

Minpunten:

We were on another platform and Campaigner bought that company. They required us to cut over in an unacceptably rapid timeline and gave no instruction on the switchover.

Beoordelingen van Campaigner

Gemiddelde score

Gebruiksgemak
3,7
Klantenservice
3,9
Functies
3,7
Prijs-kwaliteitverhouding
3,8

Waarschijnlijkheid van aanbeveling

7,0/10

Campaigner heeft een totaalscore van 3,9 van 5 sterren op basis van 427 gebruikersreviews op Capterra.

Heb je Campaigner eerder gebruikt?

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Reviews filteren (427)

Catherine
Catherine
Head of Marketing in Filipijnen
Geverifieerde LinkedIn-gebruiker
Financiële dienstverlening, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Intuitive and easy to use!

5,0 2 jaar geleden

Pluspunten:

The interface is intuitive and easy to use, unlike others that I've tried. It has the right features for building campaigns and automation without being an overkill. The reporting is also comprehensive and straightforward.

Minpunten:

I had some trouble with the deliverability of my emails when I started. I contacted support and it seemed to help improve our open and click rates.

Reactie Ziff Davis

2 jaar geleden

Hello Catherine, Thank you for taking the time to leave this fantastic feedback for us. It's great to hear that we are easy to use compared to others you have tried and that you are enjoying our automation and reporting features. All the best, Carlos P, Community Manager

Maria
Communications Advisor in Canada
Ziekenhuis- en gezondheidszorgbranche, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Really meets our needs!

5,0 2 jaar geleden

Opmerkingen: By far the best platform I’ve used for managing sending to large numbers of recipients. I’d highly recommend the platform to anyone!

Pluspunten:

Campaigner is really easy to use and allows you to create beautiful, visually appealing and versatile newsletters seamlessly. The design os fully customizable and works very intuitively. It’s as easy as clicking wnd dragging.

Minpunten:

Certain email servers seem to give us a high number of bounce backs ant that’s not ideal.

Jonathan
Business Development and Marketing Lead in Zuid-Korea
Vastgoed, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

What’s Campaigner?

4,0 2 maanden geleden

Pluspunten:

I haven’t used Campaigner for long, but it allows me to automate email marketing.

Minpunten:

It lack email marketing capabilities for global enterprise organizations.

Alex
Marketing Coordinator in Canada
Medische praktijk, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Awful for designing emails

2,0 4 jaar geleden

Opmerkingen: We use Campaigner to send reminders, newsletters, and promotions. We have three staff members that use Campaigner and we use it on a daily basis. The benefit of Campaigner (for my company) is that it allowed us to create a plan that suited our needs, for a far more affordable price than the competitors. I quickly learned to use Campaigner's email builder as infrequently as possible. If you're considering Campaigner, make sure that you have a lot of patience.

Pluspunten:

Affordability - the main reason I continue to use Campaigner is that it is BY FAR the most affordable option for my company's needs. Customizable plans - With Campaigner we were able to set up a plan based on monthly emails, and not contacts (as is the case with most email marketing platforms) which allows us to send infrequent emails to our large customer base.

Minpunten:

Frustrating to build emails - "Glitchy" doesn't even begin to describe the absolutely nonsensical malfunctions that occur while designing an email in the campaign builder. Random spacing, broken links, and font reassignment are just a few of the issues I have come across using the Campaigner provided tools. Not once, but TWICE, has the program completely erased parts of my email template after HOURS of work. Total waste of time. The email builder is THE LEAST user-friendly software I have ever worked with. Questionable customer service - I called customer service to make a short-term increase to my email limit (it was supposed to be ONE MONTH) and I had to call multiple times over the course of THREE MONTHS before our account was set back to normal. I'm still not sure if the rep flat out lied to me, or if he just managed to forget to do something multiple times. My associates have also had run-ins with Campaigner support being rude and condescending when calling for assistance. If you're going to run a platform that doesn't work half of the time, maybe work on having better customer support...

Reactie Ziff Davis

4 jaar geleden

Hello Alex, thank you very much for taking the time to submit this detailed feedback. Information like this is extremely valuable to us as it allows us to have a deeper understanding as to what is working well for you, and what may need some attention. I am happy to let you know about our new Drag and Drop editor, which should greatly help you with the creation of great-looking, responsive email designs. When you go to create your next email campaign, you will see the option for the Drag and Drop available there. I hope this helps!

Jason
Director of Marketing & Research in VS
Vastgoed, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Automation and ease of use

5,0 3 jaar geleden

Opmerkingen: Overall, we are extremely satisfied on what this software allows us to do from a campaign standpoint. Our emails are clean and easy to read on mobile devices and on the desktop.

Pluspunten:

The interface is very user friendly allowing for drag and drop editiong or html editor features make Campaigner a breeze to work with. In addition, being able to automate an email to go out weekly, or every two weeks, three weeks or four weeks is a great feature.

Minpunten:

Sometimes Campaigner is caps sensitive with linked documents, which will sever links if you're not careful and unless you pull it into html editor you may not be able to see the severed link in the drag and drop editor to apply changes.

Reactie Ziff Davis

3 jaar geleden

Hello Jason, thank you very much for leaving this great feedback for us. It most definitely helps us to ensure that we keep Campaigner as optimized to your needs as possible. Best regards - Carlos, Customer Marketing Manager.

Shaun
CEO in Canada
Managementconsulting, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Brilliant Customer Support. Limited Functionality

4,0 3 jaar geleden

Opmerkingen: Campaigners customer support is in the absolute top-tier. I've been in the customer experience consulting and training business globally for over 20 years, and I can only think of one other company that is their equal. Years ago, we switched away from Campaigner to Survey Monkey. We switched back 8 months later. Survey Monkey's customer service didn't come close. Even though we don't need customer support often, we sure appreciate that Campaigner doesn't make you jump through hoops to get to someone who can help. Campaigner appears to have invested little, however in creating integrations with major platforms like Wordpress. Our subscription list suffers because of it. The support team is sympathetic, but their developers don't appear to care about it. It's too bad, because other than that, this is a world-class company.

Pluspunten:

Campaigner is easy to use, and doesn't require a lot of technical knowledge to get started (although it certainly helps). Their technical support team is fantastic, though, unlike most other SAAS. They actually have people you can talk to - and they are consistently awesome. We use it mostly for email marketing. The reporting is great, and everything (except for the 'cons' below) is pretty intuitive.

Minpunten:

Campaigner is missing some critical functionalities that are becoming deal-breakers. Fairly simple things like integrations with Wordpress. One of the biggest gaps is the complete inability to easily create attractive sign-up forms for websites or popups. They have some templates - which are just, well, horrible.

Reactie Ziff Davis

3 jaar geleden

Hello Shaun, I wanted to thank you for your excellent and in-depth feedback. It is really great to know that our product and customer support team has been something that you can rely on. Your feedback with regards to integration is also much appreciated and has been sent up to upper management. Looking forward to serving your email marketing needs in the future, all the best. Carlos Petersen, Customer Marketing Manager

Jerry
PR Manager in VS
Entertainment, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

A little learning curve, but powerful software

4,0 4 jaar geleden

Opmerkingen: We use Campaigner for numerous purposes, including marketing directly to customers, distributing information to vendors and other interested parties, and media outreach. We have found it effective for all of these purposes, especially since it can handle all of these without interfering with the others.

Pluspunten:

Ease of managing lists, importing from other sources, handling unsubscribes and reporting. Terrific customer support via chat and telephone.

Minpunten:

Creation WYSIWYG tool can be a little frustrating, as the interface sometimes makes editing difficult (size of the working box inhibits cut-and-paste, moving elements up and down, etc.)

Reactie Ziff Davis

3 jaar geleden

Jerry, Thank you very much for your detailed feedback about our product. I am happy to hear that our list management system is working to your satisfaction and that our customer support has been there to help you. Your feedback about our WYSIWYG editor is also appreciated, I hope that you have had the chance to try our new drag and drop editor. Please let us know if you need anything anytime. Best, Carlos

Dave
Web Designer in Canada
Levensmiddelen- en drankenindustrie, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Good value for the money

3,0 5 jaar geleden

Opmerkingen: The experience has been more or less good. The times I have needed to contact customer support, they have been amazingly responsive and helpful.

Pluspunten:

I prefer the full editor approach to creating our newsletter emails. It makes it easy to copy information from our website to the newsletter. The sending out of draft message is easy, as is the eventual scheduling of the newsletter.

Minpunten:

The count of our current mailing list is not displayed in a useful manner. I believe it is reporting the entire size of the list, not just the number of active subscribers. It makes our list appear much larger than it really is.

Reactie Ziff Davis

4 jaar geleden

Hello Dave and thanks for taking the time to leave this review for us. We would love to work with you on your reporting to ensure the data that you are viewing is as optemized as possible for your needs. Please reach out anytime. - Carlos

Kathryn
Director of Marketing in VS
Publiceren, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

I like the idea of this, but not easy to use

3,0 5 jaar geleden

Opmerkingen: It's been neutral. We were a Streamsend customer before they were bought out. I like the price but everything else is really not intuitive.

Pluspunten:

Cost is the biggest pro for this software. It's much cheaper than their competitors and I like that you don't have to pay per contact.

Minpunten:

I have a really hard time getting emails to appear properly as coded. The campaigner system seems to manipulate or change things that shouldn't be changed. It also seems to have a good bit of bugs in it.

Reactie Ziff Davis

4 jaar geleden

Hi Kathryn, Thanks for your honest review of Campaigner, this kind of feedback is extremely valuable to us. We have since made major improvements to our email editor, and have made the addition of our new Drag and Drop editor which enables all users to create beautiful and mobile responsive email designs in minutes. We would love the opportunity to show you the changes and improvements we have made, please reach out to us anytime. All the best, Carlos

Nurul Aishah
Nurul Aishah
Personal Banker in Maleisië
Geverifieerde LinkedIn-gebruiker
Financiële dienstverlening, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

The best in email marketing and testing.

4,0 2 jaar geleden

Pluspunten:

It is a simple-to-use solution that includes the essential feature for running email marketing campaigns and A/B testing. The media library is faultless and allows you to manage your data quickly. The email designs are well-designed and simple to modify. You may also submit your HTML-based email template. We can prioritize our follow-up by seeing who has opened the email and how often they have clicked the email we sent. This is amazing!

Minpunten:

I don't like the dashboard design, especially when navigating the menus and settings. By default, you will be sent back to the main menu and must use the arrow keys to navigate the various menus until you reach an item you want again. Additional information on what has been clicked and by whom would have been more beneficial. Alternatively, a record of each connection and their email behavior might be helpful.

Lloyd
President in VS
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Serious Email Management Tool for Small Businesses

5,0 2 jaar geleden

Opmerkingen: Easy to use, responsive customer service from an actual person - so much better than the competition.

Pluspunten:

We have other clients who use the more well-known competitors, but we prefer using Campaigner for the clients who chose this option. It's a more serious and straight-forward email marketing tool. It gets the job done easily and efficiently.

Minpunten:

No real cons. We have been using this for a few clients for a long time, through company and name changes on Campaigner's side - and it has only gotten better over time.

Corinne
Research Accounts Support Officer in Canada
Schoolleiding, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Great Mailing List Organizer

5,0 3 jaar geleden

Opmerkingen: We are able to track when students open our email ad on key factor is when they miss a deadline or go against the rules or say they never knew about it, we can pinpoint and address accordingly.

Pluspunten:

The ability to upload your mailing list was a great timesaver in creating our multiple structure of specific groups. In addition being able to see the analytics and figure out how to structure future mailouts

Minpunten:

It would be nice to be able to totally customize your template on your own, as sometimes you may want to change the layout and it's a hassle to contact the team to get it done.

Reactie Ziff Davis

3 jaar geleden

Hello Corrine, Thanks for the feedback! It's wonderful to hear that you are happy with Campaigner. Our drag and drop email editor will make it very easy to design your own templates and edit as needed, I hope this helps. Best, Carlos, CMM

Brian
Festival Director in Canada
Muziek, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Winterfolk Festival Bulk Email Program

4,0 2 jaar geleden

Opmerkingen: It provides a great way to connect and inform our customers, and we get many action items, clicks, and responses.

Pluspunten:

The reporting software is excellent. After analyzing the numbers after time, we have learned when is the best time to send, which formats work best, and it helped us optimize and improve the number of client opens, clicks, responses, and increase ticket sales. It works very well for that. We get more action from clients on a single email release then from all of our social media combined. It works well for us to increase our business.

Minpunten:

1. We don't like nor use ANY of the stock templates supplied, so we write our own code in an external HTML compiler. Their stock HTML compiler is OK, but becomes tedious and lacks features. So we write our emails in an external HTML compiler, and then paste it into Campaigner. Sometimes, after a test email, we need to make changes in the external compiler. Then we repaste it into Campaigner, for reasons unknown sometimes the formatting becomes corrupted, esp when using tables. It tends to add information that we did not supply. 2. We find the 'Save' command - should be simple - very confusing. Sometimes if we worked on an email for hours, and we want to send - there is a message asking if we want to send this version or the prior version that was not saved? We never know how to respond to that. Occasionally we have unknowingly sent out the wrong version. 3. Our old email software had a 'read more' feature, which was very convenient and functional. Campaigner does not supply this function. 4. The image library is very confusing. If we use an image in our email, we would expect it to be saved in the Image Library for future use. But it is not saved. We have learned to upload all of our images to the library in advance, otherwise there are always problems. 3. The uploading of new contacts often has problems occasionally. We go through the process, and nothing happens. Then we connect with customer service, and end up sending them the files via email for uploading.

Kitty
Email Specialist in VS
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Good, but not for beginners

4,0 3 jaar geleden

Opmerkingen: We are an agency and use Campaign to send email broadcasts for out clients.

Pluspunten:

The price is probably why my company chose Campaigner.

Minpunten:

Campaigner is not really set up for agencies to manage multiple client accounts. It has improved a bit over the past couple years but still clunky in that I, as the manager of multiple clients, cannot use my email address as the contact for multiple "sub-accounts." I also cannot set up new sub-accounts; I must request this from support and wait for them to do it. We need to move faster than that at times.

Reactie Ziff Davis

3 jaar geleden

Hello Kitty, Thank you very much for your feedback as it gives us valuable insight into your experience with Campaigner. This feedback will be sent to our support and product managers, as we always strive to keep our software as optimized as possible to our valued customers. All the best, Carlos, Customer Marketing Manager

Faith
CEO in VS
, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Worst customer service and platform ever - plus they unsubscribed all of my customers and didn't let me know

1,0 6 jaar geleden

Pluspunten:

Nothing I can think of at this moment. You can see under "cons" what I really think of their product.

Minpunten:

1) They have terrible customer service. Most of their CS reps on the phone are rude, unfriendly and unhelpful. Their standard response is to tell you to look up one of their online training videos. They don't want to take the time to help with anything or answer any questions. This has been going on for two years. I just spent 20 minutes - yes 20 minutes - waiting for their online chat guy to answer a simple question: "I sent an email in earlier today - can you let me know if you'll respond by email or I need to check your message center, and about how long is your average response time." Yep, 20 minutes waiting for their customer service representative to answer that one simple question. I gave up and disconnected after prompting him multiple times. 2) Last year they accidentally unsubscribed almost all of my customer database - 10K names - and didn't tell me. Because of the nature of our emails, we didn't notice for about two months - what a disaster. They said "oh that happens," didn't apologize and did not give any type of credit. They did, however, restore the unsubscribes as they found the exact time they did it. 3) The platform is clunky and the searches and segmenting are difficult to use. They do not have an easy way to do a date range search for bounces, or other things. 4) We get conflicting answers when we call customer service. In other words - it's a really really terrible platform with terrible people. We've been using ESPs for 14 years. We decided to use Campaigner about two years ago for our customer emailing only, based on someone's recommendation. It was a big mistake. Avoid at all costs.

Ronald
General Manager in Canada
Omroepen, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Using campaigner to support our ISP business and more

4,0 4 jaar geleden

Opmerkingen: Using email for marketing and customer support is here to stay. Campaigner makes it easy.

Pluspunten:

We use Campaigner exclusively for all support communications with about 300 subscribers to our Internet service at a large marina. We also use it for small business customers that we support with marketing and social media services. Easy to use and we have never had a complete failure.

Minpunten:

The system has all of the features that we need, but the only (minor) issue is occasional "lagging" of website response and occasional apparently incomplete copying of an email campaign - we copy a lot for the purpose of sending the same email to new subscribers as they sign up to our Internet service. Sometimes the "subject line" of an email doesn't want to copy and be recognized as present in the copy.

Reactie Ziff Davis

3 jaar geleden

Hi Ronald, Thank you for this amazing review! Happy to hear that you are having a great overall experience with Campaigner. If you ever want to tell me more about your experience, please feel free to follow up with me. Thanks, Carlos

Justine
Global Digital Marketing Manager in Canada
Omroepen, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Campaigner can work but there is a lot of road blocks before you get a functioning email.

2,0 6 jaar geleden

Opmerkingen: Good for big mailing lists a various segments.

Pluspunten:

Segmenting is easy. CASL Compliant. Very interesting webinar sessions are often offered. Adding Google Analytics tracking is built-in.

Minpunten:

The system is often very slow. The interface is not friendly. (compare to other engine that are using drag and drop and multiple layouts) The emails are not responsive. Even when we contact the company for a built ''on-measure'' template, the template is hard to use and not responsive. The A/B testing often make the campaigns crash. This lead to campaigns that weren't sent properly and almost no response with the customer service on the week-ends (even on week days to be honest). Reports could be easier to consult and more detailed too.

Reactie Ziff Davis

6 jaar geleden

Hi Justine, Thank you for taking the time to review our platform and for bringing these issue to our attention. We read with much concern about the unpleasant experience you encountered and have sent off the feedback you have provided to our product team. We hope to rectify these issues you mentioned as soon as possible. We sincerely apologize for the inconvenience this may have caused you. We are happy to hear that you do enjoy using some of our features. Please do let us know if you have any questions or comments in the future, we will be more than happy to help in any way we can. -The Campaigner Team

Hannah
Digital Content Specialist in VS
Management non-profit organisaties, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Reliable and accessible

4,0 2 jaar geleden

Opmerkingen: It served our needs well!

Pluspunten:

It didn't take a ton of specialized knowledge to make a nice-looking email, building segments and sending emails was intuitive, glitches were rare.

Minpunten:

Customer service in the rare event of glitches wasn't great.

Reactie Ziff Davis

2 jaar geleden

Hello Hannah, Thanks for taking the time to leave this feedback. It's great to hear that it was easy to get started with your email design and segmentation, and we hope to continue to improve on all customer service interactions. Best, Carlos P, Community Manager

Jonathan
Director of Communications & Public Affairs in Canada
Management non-profit organisaties, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Issues with unsubscribed members

2,0 3 jaar geleden

Pluspunten:

more convenient than using internal email.

Minpunten:

Biggest issue is trying to re-subscribe members using the subscription forms. Our members tell us they want to receive our newsletters, but sometimes they inadvertently unsubscribe to Campaigner even though they tell us they want to receive our communications. When we send them the re-subscribe form, all users reported being taken to a payment request page. I contact Customer Support and they created a form for me; however, it had the same result. I unsubscribed a staff member to test it and they were redirected to a payment page as well when trying to re-subscribe. In the end Campaigner Support had to re-subscribe people for me. Now I have a mounting list of people who need to be re-subscribed and I cannot do it and the form I given them does not work. We are now looking for an in-house software option to avoid these issues. Also have issues with the mandatory Campaigner branded footer displaying in the newsletter body overlapping our content when viewed on mobile devices (mainly Apple).

Reactie Ziff Davis

3 jaar geleden

Hello Jonathan, Thank you for taking the time to leave this feedback for us. Our goal is always to ensure that we deliver the best product possible to suit your needs. Please reach out anytime. Best regards, Carlos, Customer Marketing Manager

Meghan
Brand Manager in VS
Consumentengoederen, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Campaigner review

3,0 4 jaar geleden

Opmerkingen: We use campaigner to send all of our consumer facing emails. We recently starting using the responsive design templates for a small segment of our emails but have found it challenging to recreate the brand look we strive for. But the customer support has been great for troubleshooting and problem solving.

Pluspunten:

The one on one customer support is great. It's nice to have support for reporting, strategy and functionality questions.

Minpunten:

The platform itself is not the most user friendly. The toolbar at the top is dated - the icons aren't intuitive - and sometimes there are weird bugs (can't click to unbold text, font colors won't load, text won't align properly, etc.)

Reactie Ziff Davis

4 jaar geleden

Hello Meghan! Very happy to hear that your interactions with one on one support have been helpful and positive, this kind of feedback is really nice to have. Also, thank you for your feedback in regards to the platform as this kind of information is very helpful from a product standpoint. There have been many improvements made recently with the new drag and drop email editor, you will see the option to use this when creating your email designs. We sincerely hope that helps address some of the concerns that you voiced.

Diana
Director of Operations in VS
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Easy to use

4,0 5 jaar geleden

Pluspunten:

Campaigner is easy to use and relatively inexpensive compared to other database marketing tools out there.

Minpunten:

Seems slightly outdated. Constant Contact's dashboard seems more updated and easier to use but it's more expensive.

Reactie Ziff Davis

4 jaar geleden

Hello Diana, Thank you very much for your feedback, this helps us to understand our customers better and gives us valuable info that we need in order to continue to make improvements of our product. We have made some major improvements to the UI, I hope they have improved your overall experience. Best, Carlos

Courtney
Director Customer Experience in VS
Hoger onderwijs, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Frequent marketer for both internal and external

3,0 4 jaar geleden

Opmerkingen: we are a small company and do not have a customer service advocate; I am also self - taught and turn to the faq/help guide often. there are webinars offered but when looking for specific information that i would think is rather basic referred to youtube videos that are long. An FAQ or user forum would be great. additionally, the creative side and reporting I find a bit limited.

Pluspunten:

I am a self-taught user; the software is something that can be figured out

Minpunten:

When asking specific questions to support, am directed to YouTube tutorials that are 1hr in length. I need quick direct answers. I also have questions on best practices and basics in segmentation etc... little advice or direction is provided.

Reactie Ziff Davis

3 jaar geleden

Hi Courtney, I want to thank you for taking the time to leave this feedback for us as it gives us valuable insight to your experience. In regards to our self help options, we are going to be releasing a new YouTube series of videos which are quick and to the point so please keep a look out for those. All the best, Carlos

Andrew
Vice President, Sales & Marketing in VS
Olie en energie, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Long time user

4,0 5 jaar geleden

Opmerkingen: Campaigner is a reliable and flexible software that has allowed us to grow our e-marketing campaigns.

Pluspunten:

We have been using Campaigner for about a decade and it has been a reliable and user-friendly software. They have worked to keep the upgrading the functionality over the years.

Minpunten:

The reporting on clicks is very painful and manual. I'd really like to the ability to download a report that shows me who clicked on the campaign and the name of the link they clicked on with all the contact details. At the moment, we spend hours manually doing this.

Reactie Ziff Davis

5 jaar geleden

Hi Andrew, Thanks so much for the review and thank you for being a loyal customer. Your feedback on reporting has been reported to our product team. If you have any additional questions or comments you would like to share please do let us know. Thanks so much The Campaigner Team

Sefa
President in VS
Professionele training en coaching, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Unhappy Customer!

1,0 2 jaar geleden

Opmerkingen: Not very good since it changed from EZ publishing

Pluspunten:

No improvements since they purchased this from EZ Publishing

Minpunten:

Its compatibility with Dreamwaever is not very good

Reactie Ziff Davis

2 jaar geleden

Hello Sefa and thank you for taking the time to leave this feedback. We are continuously making improvements to meet the needs of our customers. We have recently added new features such as a drag and drop email editor, Reputation Defender contact list assistant, as well as the ability to send SMS marketing campaigns. It would be great to catch up further with you regarding what changes you would like to see, and show you what other improvements we have made. Please reach out to us anytime [email protected].

Peter
Product Marketing Manager in Canada
Entertainment, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Easy Out-of-the-Box Solution

3,0 3 jaar geleden

Opmerkingen: User engagement has improved but not to the degree we would have liked.

Pluspunten:

Workflows are easy to create and launch.

Minpunten:

Reporting is quite lacking. I'd like to see more available on contacts, and cross-campaign tracking. Available templates seem out of date and plain.

Reactie Ziff Davis

3 jaar geleden

Hello Peter, Thank you very much for taking the time to leave this review as your feedback is very important to us. I have taken your feedback in regards to reporting to our product and development team, we always strive to keep our product as optimized to our users needs as possible. Best Regards, Carlos, Customer Marketing Manager