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Over Naylor AMS

Wanneer je samenwerkt met Naylor krijg je alles wat er nodig is om je vereniging te organiseren, te automatiseren en te optimaliseren.

Meer informatie over Naylor AMS

Pluspunten:

I have experience with other AMS solutions, including custom software. The Naylor AMS is very full-featured, very easy to use and looks great on the web - all at a very reasonable price.

Minpunten:

Recurring problems with members not receiving password reset emails.

Beoordelingen van Naylor AMS

Gemiddelde score

Gebruiksgemak
3,8
Klantenservice
4,2
Functies
3,6
Prijs-kwaliteitverhouding
4,0

Waarschijnlijkheid van aanbeveling

7,2/ 10

Naylor AMS heeft een totaalscore van 4,1 van 5 sterren op basis van 38 gebruikersreviews op Capterra.

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Reviews filteren (38)

Matthew
Executive Director in VS
Schoolleiding, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

User friendly

5,0 5 jaar geleden

Opmerkingen: Overall we are happy with our migration to the rep. It meets our needs as an organization and our members.

Pluspunten:

The implementation support from the rep was exceptional. He kept us on task and on our timeline. The event management was a huge improvement to what we had previously.

Minpunten:

The emailing from the system is a little clunky and not many features.

Reactie Naylor Association Solutions

5 jaar geleden

Hi Matthew, Thank you for your review. We have shared your feedback with the AMS development team since insight from platform users like you helps us to improve the product for everyone. If there is anything we can do to help your association with their AMS needs, please let us know. The Naylor AMS Team

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Vastgoed, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Mixed Review

4,0 6 jaar geleden

Opmerkingen: What I have is much better than the previous versions delivered to my membership. I feel like I am bothering customer service when I have a question based on the non-verbal attitude that comes through the phone. I had a great implementation manager, but the level of service since then has left room for improvement. I pay the invoice on time, and apparently that is enough.

Pluspunten:

I really liked that the platform could do more than my previous option did and could be customized to match the existing look of the website with added functionality for a reasonable price based on other options available at the time.

Minpunten:

While dynamic, I am still using multiple products to solve my association communication functions. I haven't found that Naylor is overly interested in being a single source for communications integrations.

Reactie Naylor Association Solutions

6 jaar geleden

Thank you for your candid and thorough review of Naylor AMS as it applies to your association. In the recent past we have launched the Naylor Marketplace with the goal of providing best in class communications partners to help fill communication platform gaps for no or low cost within Naylor AMS. We hope you have had a chance to check those out, including MailChimp, Constant Contact, RealMagnet, Informz, and SurveyMonkey. We have also included SimpleLists to help manage your email lists within your AMS. If you have any questions, please don't hesitate to reach out to our Naylor AMS support staff to help implement the best add-ons for your association. Additionally, we have shared your feedback regarding support's tone. Once again, thank you for the constructive feedback that allows us to improve and serve your association, your members, and your association peers better.

Jo
Executive Director in VS
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Bad experience from implementation to daily use. Created more problems than solved. NOT recommended.

2,0 7 jaar geleden

Pluspunten:

Relatively easy to add users, price point is within what most small staff associations have in their budgets. WYSIWYG web page creator/editor is functional.

Minpunten:

Manual movement of data between old database, QuickBooks and ConstantContact is what sent us on the search for a new AMS. Timberlake (now Naylor) assured us the system would be able to meet all our needs and make the manual data transfer unnecessary. In reality, NONE of what we were promised has been possible. These are just some of the problems: 1. Can not mark members as having attended events. Zero check-in type functionality. Also no option for issuing credits for events not attended. 2. Renewal process is a nightmare - anything other than simply dues (e.g. section membership or additional options) requires the member to renew or staff to manually renew individual members. 3. Zero integration with QuickBooks. Payments must be entered manually. 4. Simple reports (e.g. How many members have paid their dues and how many have outstanding invoices?) don't exist. Everything requires exporting data to Excel and then sorting, running counts, etc. 5. Blast email capability is cumbersome at best (e.g. can not change subject line for membership renewal email or sending invoices) 6. Credit card payments for invoices require manual movement of data as it is not identified what the member purchased or paid for. 7. Recurring problems with members not receiving password reset emails. 8. If you have members who are part of a firm or larger organization, it is NOT possible for them to show up on their own in the directory AND bill the firm/org for all dues and invoices.

Merideth
"Executive Asst" (for office of 2, including me!) in VS
Management non-profit organisaties, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Website, event registration and online directory work together seamlessly.

5,0 8 jaar geleden

Opmerkingen: We've been using Timberlake now for about 3 to 4 years. The website, event registration portals and online membership directory work seamlessly together. Now, no AMS is 100% "everything," but I think Timberlake comes pretty close. And, when issues arise, their customer service and support staff are on it. I would recommend it.

Pluspunten:

Combines the things we needed all together in one platform: website, membership directory, "true" online event registrations capable of accepting credit card payments, or members can choose to be invoiced. The system also tracks continuing professional development hours if the certification is linked to the event, though this has been somewhat problematic for whatever weird reason. The Timberlake team/developers continue to investigate. I think all the people at Timberlake are very helpful, friendly, supportive and knowledgeable--and quick to respond if there is an issue.

Minpunten:

Our membership is by firm, rather than individual. And under the firm membership there are usually several individual names listed that are firm personnel. Anyway, often firms have a change of address. So to update the records I have to update the firm record and all the individual records associated with it. The system cannot do a "universal" update for that particular member/firm. Part of the reasoning behind this I'm sure is that often there are people listed in branch offices--and they have a totally different address than the primary. This is just one small example.

Reactie Naylor Association Solutions

8 jaar geleden

Merideth, Thank you for taking the time to write an informative review. The weird issue with your PD system is still very much an active case with our development team and we expect to see resolution very soon.

Alyssa
Education & Events Manager in VS
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Excellent. The software and website update process went very smoothly and stayed on schedule.

5,0 8 jaar geleden

Pluspunten:

The database tying in with the website is definitely the best feature. Members are able to update their profile, register for events and monitor their account through the website on their own. This feature allows staff members to easily setup event forms, invoices and track members who regularly attend functions. Without this feature it would be extremely time consuming on all staff members to prepare for events. After our update the ease of use on the administrative side was much better than before. In the beginning we were not 100% satisfied with the product. Through conversation with Timberlake support we realized that we needed the updated software and a facelift for our website. I can honestly say that Timberlake is a great software for AMS solutions, and it's very user friendly.

Minpunten:

Since we fixed a lot of our issues that we had by updating our software, we don't have many cons of the product. One item that our members are asking for is an app. Having an app that would be directly integrated with Timberlake and our website so members could register for events via their phone would be fantastic!

Reactie Naylor Association Solutions

8 jaar geleden

Alyssa, we're pleased to hear about your recent success with our software. While we don't have plans to build our own event app in the near future, I can share that we're working on some pretty good stuff that will greatly open up your options for easy use of 3rd party event apps. In the meantime, our event registration process is mobile responsive and allows registrants sign up from their mobile devices.

Rebecca
Director in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

My review

3,0 5 jaar geleden

Opmerkingen: I felt like staff was spread especially thin during set up phase which caused long delays.

Pluspunten:

It was affordable and appeared to meet our needs.

Minpunten:

It is clunky to use and not very robust.

Reactie Naylor Association Solutions

5 jaar geleden

Hi Rebecca, Thank you for your review. If there is anything we can do to help your association with their AMS needs at this time, please let us know. The Naylor AMS Team

Tony
Senior Director, IT in VS
Schoolleiding, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

The Naylor team is incredibly professional and supportive.

4,0 7 jaar geleden

Opmerkingen: We looked for an AMS solution for more than a year. We are extremely happy we chose Naylor. This product exceeded our need for cost, functionality, implementation time frame, and professional website interface. NASS now has a professional AMS which we are all very proud to present to our membership.

Pluspunten:

The ease of use and feature set for the price cannot be beaten. I have experience with other AMS solutions, including custom software. The Naylor AMS is very full-featured, very easy to use and looks great on the web - all at a very reasonable price. The user experience within the finished product is very high quality. The website offers great options for appearance and navigation, and the software is able to meet our unique pricing, payment options and member benefit offerings. The workflow necessary to support the system is very streamlined. Our AMS Manager was able to train our processing folks and have the software fully operating within days. The ongoing work tasks necessary to manage the data, transactions and support our members are also streamlined - we spend much less time processing member, event and professional learning data than we used to while presenting a much more professional website front-end than we used to.

Minpunten:

There are not many items we were unhappy with. A couple which could be improved are the ability to support more membership data imports and bulk updates, and a little more robust report writer. The data import/bulk upload feature is really an important one. There are dozens of reports, with lots of filters which can be applied, but a true custom report writer would add some welcome flexibility.

Reactie Naylor Association Solutions

7 jaar geleden

Tony, we're pleased to hear about the value you're receiving from our AMS and team. Thank you for the kudos! Regarding your comments on the import process and reporting system, good news, those are both notable items on our roadmap so we hope to strengthen those offerings for you soon.

Elizabeth
COO in VS
Heeft de software gebruikt voor: Niet verstrekt
Bron van de reviewer

It's scary to move, but I'm sure glad we did

4,0 9 jaar geleden

Opmerkingen: This is our association's third web site in the 16 years I've been with this organization. I was not involved in the build out of the first. I was heavily involved in the second (which was custom built for us and eventually started breaking for lack of updating...which we didn't understand we needed to do until it was too late). And I was heavily involved in this third Timberlake decision and build out. It took us a while to get the build started. Day-to-day association matters were more pressing and the Timberlake team was patient (though our contact kept changing because there were changes going on there as a result of the Naylor purchase). Finally, we buckled down and started learning how to build. The build itself was not all that intuitive and I relied heavily on our contact. Too late in the process we realized we could simply pay Timberlake for them to transfer the content to the site. Things would have gone much faster had we known that earlier, but I think Timberlake web development folks aren't trained in sales so I had to mention that we were thinking about hiring a third party before our Timberlake contact said "oh we can do that". Things went a lot faster after that and we were able to launch on schedule. One of our team members who'd been through multiple web site builds said they'd never seen a web launch go so smoothly. We've been thrilled with the robustness of the admin side of the site and, more importantly, our members are very happy with some of the new features were offering them via Timberlake. There are always improvements from our view, but the thing we're most excited about is the fact that the Timberlake team is actively listening as they plan module/feature improvements. Not only do they ask for feedback directly, but they also have a users group that meets monthly. Our new site has been up for 4 months now and I'm so pleased with how it works for our team and our members. We're looking forward to continuing to work and grow with Timberlake.

Reactie Naylor Association Solutions

9 jaar geleden

Elizabeth, we're pleased to hear that you and your members are happy with the new system. Thank you for the feedback about your implementation experience. I'm sorry the content transfer service was not offered to you earlier on in the process. We recently introduced a new "concierge" offering to our new clients to help with the lion's share of setup and content migration. We're always looking to improve so please continue to share your ideas in the user group or any other preferred method to reach out to us.

Chris
COO in VS
Management non-profit organisaties, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Reveiwing Naylor software

3,0 6 jaar geleden

Opmerkingen: We work with systems every day and learn to adapt. We know how to deal with work-arounds and that makes its easier however they really need to find a solution to easier information displays and exporting out data.

Pluspunten:

I like the dashboard feature and ease of getting around the different modules. I also like the different features available.

Minpunten:

In membership module, they don't give you enough information in the return screen when searching for members. You also can't export the current list from that search screen, you have to go into reports and run a full report. They could also make the reports easier to pull together and run.

Reactie Naylor Association Solutions

6 jaar geleden

Hi Chris, thank you for your feedback! One of our team members will be reaching out to discuss the comment you left regarding exporting out current lists from the screen you are using. The ability to export from the search screens does in fact exist so we want to make sure we work with you to point out those features and learn more about the information you'd like to see on screen when searching. Your feedback can also help us to better understand how our clients are using the different reporting tools and can help drive our implementation processes in regards to training.

Enrique
AROC Vice President in VS
Heeft de software gebruikt voor: Niet verstrekt
Bron van de reviewer

Membership Software 1 year recap

5,0 9 jaar geleden

Opmerkingen: We started working on our data conversion in April and went live with Timberlake's Membership Software in June 2015. We are extremely pleased with Timberlake. The Membership Software has a lot of options and flexibility. Not always a direct fit, but as power users, and with excellent Timberlake support, we've made all scenarios work (even complex domestic chapter set-ups and international fees).
We also use the Events module for multi-day events with a variety of paid activities, for a variety of attendees, and it is working quite well. Currently working on establishing Forums and Store modules for our membership, which will replace in-house and third party software modules.
The Support team (avaibale directly on the phone or via email) is a true joy. They are smart, polite and know the software they support very well. More so, every team member that we've encountered is able to grasp business sceanrios quickly. It takes very little time to get a question answered or dissect a problem. Questions, request for enhancements or estimates are addressed timely and issues are well tracked until resolved.
Of course, as with all conversions, when data was first loaded into a new system and the actual functionality was excercised, we encountered processing a bit different from what was expected, and other challenges. This was addressed as we learned the functionality of the system better, and now are needs are very well taken care of. We are planning some custom enhancements to get to 100%.
The Reporting and extract capabilities of the system are powerful and complete, but the reporting tools are better suited for power users and tech savy staff. (We use the Reporting module extensively.) An understanidg of database tables and logic is a huge plus to be able to unleash the power of the tools.
Overall, this software and associated modules are very useful and fully capable of providing excellent service to our organization. Bottom line, we would enthusiatiscally recommend Timberlake's Membership Software.

Reactie Naylor Association Solutions

9 jaar geleden

Enrique, Thank you for you kind words about the client services team. We have shared your feedback with them. It's those kind of comments that keep them striving to consistently offer the level of service they provide.

Christine
SVP in VS
Evenementenbureaus, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Outstanding Experience in All Aspects

5,0 8 jaar geleden

Opmerkingen: PACE made the decision to migrate from our current platform to something that was more user friendly for our staff and our members. We were also looking for a platform that could save us money as well since we are a non-profit. From the moment we viewed Timberlake, we knew it was the system for our Association. There was far less programming on our side and the ease of use when adding events, removing events, adding members, etc. was unbelievable, The implementation process was relatively painless. The last time we switched platforms, it took us 6 months. While we did have a quick turn with Timberlake, we were able to complete the migration in 3 months! What's even more astonishing is that Timberlake did the bulk of the heavy lifting and communicated progress every step of the way. They made the implementation process so easy for us and even after we launched, they have been there to hold our hand as we train our staff and our members. We are only 2 months into our live launch, but we have been so happy that we made this move! From the contract negotiations, to implementation, training and finally launch, I have nothing but positive things to say! First rate organization and team!

Pluspunten:

Easy of use for staff and membership, communication and expectations from Timberlake to us!

Minpunten:

There isn't anything that we dislike. We are having some learning lumps because we were so used to working with our old system. Like anything new, we have to become more accustomed to the new system and how to do things.

Reactie Naylor Association Solutions

8 jaar geleden

Christine, thank you so much for the kinds words. We especially love hearing about your implementation experience since we know our approach is unique to the industry and was designed specifically to make the process much less burdensome.

Beth
Director of Marketing in VS
Bouw, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Nice to be organized!

4,0 5 jaar geleden

Opmerkingen: Very helpful staff.

Pluspunten:

It's nice to have all of our member information in one place that everyone can access. And, it's safe!

Minpunten:

We thought the event module would help us, but it doesn't work for our types of events.

Reactie Naylor Association Solutions

5 jaar geleden

Hi Beth, Thank you for your feedback! We have shared your feedback with the AMS development team regarding your event issue since insight from platform users like you helps us to improve the product for everyone. If there is anything we can do to help your association with their AMS needs, please let us know. The Naylor AMS Team

Mark
Deputy Director in VS
Publieke zaken, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Unsatisfied

2,0 5 jaar geleden

Opmerkingen: We have built workarounds, and worse, accepted the limits of this software. Both on the database side and the website side.

Pluspunten:

It was supposed to be a dynamic product that would adapt with customer feedback and connect with our publications work with Naylor.

Minpunten:

This was an off the self solution that had little to no customization for our association and our members. The website solution has not changed in the past 4 years, despite an ever changing marketplace.

Cassandra
Senior Director of Operations in VS
Schoolleiding, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

A Review of Naylor AMS Formerly Timberlake

5,0 6 jaar geleden

Pluspunten:

We like the easy of using the system the most. It is very intuitive and updates are being made all the time.

Minpunten:

Not having a functional certification database option is what we dislike the most.

Reactie Naylor Association Solutions

6 jaar geleden

Thanks for your review, Cassandra! While we don't allow members to self-report certification hours, we have released quite a few enhancements to the certification module over the past year in relation to events. We hope that you'll share a bit more about what may help your organization use the certification module in the future since, if you're looking to use Naylor AMS in this fashion, there are others who would also benefit.

Julia
admin in VS
Publieke zaken, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Review of Naylor

4,0 6 jaar geleden

Opmerkingen: It's a complete membership management platform with good event registration.

Pluspunten:

It is intuitive, has good customer support and a great users group.

Minpunten:

Paying for and the time it takes for enhancements/changes.

Reactie Naylor Association Solutions

6 jaar geleden

Thanks for your review, Julia! As we do our best to make enhancements before they're "needed," please do not hesitate to share areas that you would like to see additional enhancements as they arise with our Naylor AMS support staff. This early identification not only helps us drive our updates and releases, it also helps to ensure we're serving you and your association peers as best as possible throughout the year.

Megan
Executive Director in VS
Schoolleiding, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Decent out of the box products, good value

3,0 6 jaar geleden

Pluspunten:

It does most of what we need it to do, at a good price.

Minpunten:

We had to create quite a few work-arounds when we first purchased the product, and there continue to be things it can't do which leads to more staff time for us.

Reactie Naylor Association Solutions

6 jaar geleden

We truly appreciate your response, Megan. We have shared your positive feedback and opportunities to improve Naylor AMS with our team, specifically highlighting your note regarding your work-arounds. We encourage you to reach out to our Naylor AMS support staff to share additional details so that we can work to serve your association and your members better.

Cindy
Executive Assistant in VS
Management non-profit organisaties, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Best decision was Naylor

5,0 6 jaar geleden

Opmerkingen: Our overall experience with Naylor has been stellar. From the first sales call I received to the installation of the software, to the coaching and training and any troubleshooting we have needed - it has ALL been incredibly smooth and the staff have been patient.

Pluspunten:

What I liked most about this software was how easy it was to learn how to use it. I am not a tech person so when I learned that I was to handle it for our company, I got nervous. No more nerves as I got familiar with its components and the many, many ways it serves our company and how our members are satisfied with the platform.

Minpunten:

The least thing I liked about the software? I have not yet come across a feature that I don't like.

Reactie Naylor Association Solutions

6 jaar geleden

Thank you. It's been a pleasure working with the Spiritual Care Association! The Naylor AMS Team

Michael
Technology Chair in VS
Management non-profit organisaties, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Services failed to delivery

2,0 9 jaar geleden

Opmerkingen: Our small professional association moved to Timberlake about a year ago to transition away from a private web developer and a lot of manual work to prepare event registration and member renewals. Our implementation never seemed to be totally completed and Timberlake never offered any secure transfer options when we sent member information. Major problems with event registration impacted our attendee numbers and jeopardized venue agreements due to the system not respecting workshop caps.

Pluspunten:

Variety of web templates.

Minpunten:

Poor even registration support, back and forth support responses, renewal alerts only allow plain text no personalized formatting for our members, and inconsistent cross browser/device experience.

Reactie Naylor Association Solutions

9 jaar geleden

Michael, we're sorry for the rocky experience you had with the event system. Since your event ended, we have addressed the max capacity issue and introduced several other under-the-hood enhancements to further improve the stability of the system. If there are support issues that are more complex than can be easily handled using our support ticket process, please know that you can always call our support line to walk through the issues like the inconsistent cross browser/device experience you mentioned.

Madison
Digital Marketing Strategist in VS
Management non-profit organisaties, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Reliable Career Center Host

4,0 4 jaar geleden

Opmerkingen: Naylor allows customization within their website in order to mirror your organizations site. This is helpful as it gives off the impression to users that they are still located on your website and not a third party. It is incredibly helpful to have a third party manage career postings and transactions.

Pluspunten:

Naylor Customer Service team is always quick to respond and resolve issues. We are paired with a Customer Service Manager who is quick to reply to any tickets and always willing to set up additional meetings to go over analytics.

Minpunten:

Since Naylor is a third party, obviously they take a portion of revenues for their services. That being said, they are very responsive and a great help to running our Career Center!

Jennifer
Associate Director in VS
Heeft de software gebruikt voor: Niet verstrekt
Bron van de reviewer

Timberlake Brought Systems In House and is Easy to Use

4,0 9 jaar geleden

Opmerkingen: Overall we give Timberlake (TL) a 4 our of 5. We only have 8 months experience and expect that over more time it will earn a 5. We needed a reliable database and we have that now. It is easy for staff and our members to access. The ease of use in building and updating webpages and registration for events is high. TL continues to improve and adopt some improvements suggested by its own members. In the last several months a new monthly user group chat has been launched where updates are provided and users can have their questions answered. A new tech support ticketing system is able to track the process of tickets and we have found that tickets are taken care of quicker. TL earns a 5 for ease of use. We used to rely on a tech consultant to build systems that are now part of TL basic services. Our small (and non-tech) team is able to easily manage the database, create invoices and track payments, update and build web pages, create registration pages for events. Customer Services earns a 4 out of 5 due to our experience with customized reports and feasibility studies for customized reports. These take a longer than we would like. Also some tech support staff are more supportive than others. Wishes for the future - more modern templates for the website (we hear this is in the works) and email campaign capabilities.

Reactie Naylor Association Solutions

9 jaar geleden

Jennifer, thanks for the feedback about our client services team, we know there is always room to improve. Our new templates were newly released. We reviewed them in our last user group discussion, but if you have additional questions, please reach out to the support team. Thank you for the feed back!

Diane
Director Member Services in VS
Management non-profit organisaties, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

First AMS for us

3,0 5 jaar geleden

Opmerkingen: Trying to integrate some of our systems through the AMS.

Pluspunten:

Was happy with price and concierge service for implementation.

Minpunten:

Not flexible in some areas. Are just starting to implement events and billing/renewals. Not a great interface with QB using accrual accounting.

Reactie Naylor Association Solutions

5 jaar geleden

Hi Diane, Thank you for your review. We have shared your feedback with the AMS development team since insight from platform users like you helps us to improve the product for everyone. If there is anything we can do to help your association with their AMS needs, please let us know. The Naylor AMS Team

Kelsi
Marketing & Communications Coordinator in VS
Bouw, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Much easier to keep track of membership

5,0 7 jaar geleden

Opmerkingen: Big time saver for the staff, all of our member data is in one place (no more having to create a ton of Excel spreadsheets), and the new website design is MUCH better than what we previously had.

Pluspunten:

Our members can easily go in and edit their own company and individual information so we don't have to go in and do everything ourselves. It definitely saves time for us as a staff. We also really appreciate how easy it is to manage our website through the AMS. It's nice to have everything in one spot.

Minpunten:

You have to be very careful about how you set up your events - especially if it's a multiple day conference with different sessions to register for. The system takes a while to get used to as far as finding where every function is and how to use it. However, that learning curve comes with any new software. The tutorials and customer support are super helpful references.

Reactie Naylor Association Solutions

7 jaar geleden

Kelsi, thank you for the great feedback and taking the time to share your experience. We're delighted to have you as a client and look forward to serving you.

Cade
Vice President, Government Affairs & Communication in VS
Heeft de software gebruikt voor: Niet verstrekt
Bron van de reviewer

The Single Best AMS in the Market, Both Times

5,0 9 jaar geleden

Opmerkingen: I've been a Timberlake client with two different associations and each time I personally led the staff side of our implementation process. The most remarkable aspect was that Timberlake was able to concierge our onboarding process and get us from contract to live within 7 short weeks. I spent one full day in the Timberlake offices near Washington, DC and our project manager sat with me and we literally hammered out the main set-up items in a marathon session of website development. They answered every question, provided work-arounds and solutions to each issue, and their expertise was pulled from the experiences of solving related issues for countless other associations. I can't tell you how beneficial it is to hear what others faced, how they solved it and how simple it was to say "Do mine like that!" You know you're getting the best service, the most effective solutions, and an incredible IT and Tech team behind your site when you choose Timberlake. If I had to choose an AMS for a third time, Timberlake has already won the business and I couldn't recommend another AMS in the marketplace today. We've moved from custom built solutions and other AMS' in the market and Timberlake as been the solution we needed both times. Thank you #TeamTimberlake!

Reactie Naylor Association Solutions

9 jaar geleden

Cade, we look forward to collaborating with you more in the future. Thank you for sharing your experience!

carrie
Membership manager in VS
Management non-profit organisaties
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great experience

4,0 8 jaar geleden

Opmerkingen: Our experience with Timberlake's membership software has been wonderful! We have been using the system for about a year and we have been able to service our members better with all the options. The website integration with the membership system was the perfect option for us.

Pluspunten:

User friendly

Minpunten:

The organization option we use for family membership could be reworked.

Reactie Naylor Association Solutions

8 jaar geleden

We are so glad to hear that you have had success with the Timberlake product over the past year, as our goal is to help you better service your members and run your association. We look forward to helping you continue to grow your association!

John
Managing Member in VS
Programmaontwikkeling, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Excellent Customer Service

5,0 8 jaar geleden

Opmerkingen: Great product with lots of functionality. The best thing is the outstanding customer service. They are very responsive, helpful, and timely.

Pluspunten:

good basic functionality

Minpunten:

Not the easiest to learn

Reactie Naylor Association Solutions

8 jaar geleden

John, we're always improving our training resources, but more so, improving our software's user interface/experience to be more intuitive so less training is needed.