VideoAsk reviews

VideoAsk changes the game with such a ridiculously simple tool and mantra...

Opmerkingen: I was hooked from the moment I learned about this software (via Typeform). Being as conversational and authentic as possible is something I'm a huge advocate of in my line of work, so VideoAsk totally speaks my language. It's a terrific product and their support community is LEGENDARY. Two thumbs WAY up from me.

Pluspunten:

I'm currently using it to qualify leads and guide them to specific resources on my website, depending on what makes the most sense for their needs. Love the fact you can integrate it with Calendly so people can book sessions with you directly from the videoask. I'm also a fan of how foolproof it is to embed it within my website. I think the best thing about this software is that it allows you to metaphorically walk people through your website and give them a taste of your personality, which lowers the trust barrier because people can see your face.

Minpunten:

It's on the pricier side IMO but there's not yet anything quite like it competition-wise, so it's hard to compare it to other products. That said, I think if you're getting hella conversions from deploying it, it's the type of thing that will pay for itself a million times over.

Incredible Product

Opmerkingen: The overall experience with VideoAsk has been amazing. The team are quick to respond to any questions and they have gone out of their way to help me with very specific questions

Pluspunten:

I love that we can integrate our booing software directly into the VideoAsk which helps to really streamline the process that our leads are going through with us. I love that we can brand it to our ProjectBox brand including the way that it is designed and the messaging throughout. With a bit of planning it is incredibly easy to set up and integrate with our existing tools and the feedback that we receive from people about it is amazing. Our conversion rate for enquiries has skyrocketed using this software.

Minpunten:

There is nothing I really don't like, the things that I had an issue with at the start have all been fixed. It can be a little difficult to remember where settings are for particular things but once you know, you know.

It's just ok

Pluspunten:

I like the templates and would like to see more of those.

Minpunten:

I use VideoAsk in my Typeform employee application, but the video size is so limited that many applicants are unable to upload their short videos. I also don't like that I can't change the order of the reviews that come or separate the video reviews from the written reviews.

VideoAsk EO

Opmerkingen: I realized that I made the right decision by trusting this software.

Pluspunten:

It is very nice to be able to create videos of my own brand. This way, my company looks more formal and engaging.

Minpunten:

Some features and settings can be difficult to find sometimes. Other than that, most of the problems that I had bad experiences were fixed with the updates.

Super versatile

Pluspunten:

I love how easy it is to make it fit any purpose, from surveys, to upsell funnels.

Minpunten:

I honestly don't find any faults. It's always worked as expected, and I find the UI very intuitive.

Enhance the experience of your leads/customers

Pluspunten:

The different personalization for lead capture or customer experience, allowing to add logic that depending of an answer will go to a specific route, giving options for leaving text, video reviews and allowing to capture pictures too.

Minpunten:

Probably that the integrations to other apps it is still on the making.

High conversion rate and high costs

Pluspunten:

Sending the briefing to my clients became much easier, now they respond in full, the videos made a whole difference

Minpunten:

You won't be able to apply many times as the limitation for the free version is quite big. You will need to pay for the tool to make the most basic uses, as the limit is quite low.

Thank you VideoAsk

Opmerkingen: I am very thankful for the very quick replies of the customer team especially [SENSITIVE CONTENT]! Thanks [SENSITIVE CONTENT]!

Pluspunten:

Videoask has a lot of diverse features. It can be customized to your needs. Their API is quite powerful as well. We use it to share quests in gamifying travel experiences.

Minpunten:

The minutes, I would say. Since we are doing it primarily for video quests, it really will consume more minutes since we use videoask as a creative experience for our market.

Good tool for connecting with potential customers

Opmerkingen: It helps me connect with potential customers and develop rapport even when I am sleeping. I think video is a great way to convey information.

Pluspunten:

I like how it allows me to record a video that can be viewed by a potential client at anytime. I also like how I can make a sequence of video, so I can respond with a relevant video based on their response. I am an estate planning attorney and this tool helps me educate clients before they ever meet me.

Minpunten:

Videoask has improved since I started using it last year. Initially I did not like how it would sometimes pick an unflattering thumbnail from my video. I would sometimes record the video again in an attempt to get a thumbnail with my eyes open. Now they let you choose a thumbnail which is much better.

Revolutionizing the Way I Connect

Opmerkingen: The ability to connect face to face and establish a trusting relationship has been invaluable to my business. Plus, multiple checkout and payment options make it easy for customers or employees to provide information and process payments.

Pluspunten:

I was impressed by the ease and simplicity of the platform. The ability to create custom video chats for potential clients, job applicants, or any other purpose was a game changer for me. I really appreciated the different options available, like text and audio, for those situations where video isn't possible.

Minpunten:

The only thing I could mention is that sometimes the video or audio quality can be affected by internet connection problems, which can hinder smooth and clear communication. However, this is not a problem unique to VideoAsk and is something that can happen with any video communication platform.

VideoAsk just works!

Opmerkingen: Overall, VideoAsk is near perfect for us. We've been using it basically since launch and are yet to be let down. It really has fundamentally changed the way we hire employees in the best way.

Pluspunten:

It's extremely easy to use. As a national entertainment business with an HQ in one city, it's awesome to be able to audition new hosts all across the country using VideoAsk. It totally changed our hiring process. Our audition rates are through the roof, and the quality of hires has increased as well. It's intuitive to use, and can work with our automation software to get instant updates when auditions take place etc.

Minpunten:

It's not the most complex system every created, and there are some features that are paywalled behind more expensive plans - but for what we need we're not really missing out. The closed captioning of videos isn't always accurate, but it's easy enough to change. I wish it could be a bit more consistent, or you could train it to recognise brand names etc.

Allowing for Innovation in Mental Health

Opmerkingen: Support- awesome, quick response to questions. Sales- struggled initially as a start-up and needing a BAA for function- which was going to require being on an Enterprise plan. But VideoAsk changed policy and was able to secure BAA on a lower tiered pricing plan which was phenomenal news.

Pluspunten:

We use with mental health assessments. So much better to have a patient respond to a person asking intake questions, instead of using generic forms. Response has been amazing. Video Ask allows us to work: creatively, logically, and efficiently. We put them to the test with 80 question assessments with multiples of guides, meaning we manage over 5,000 questions, and we have found this easy to do. We can work quickly, we haven't ever lost completed work, and feel fully supported by VideoAsk/Typeform. A true blessing they do BAA's

Minpunten:

We did struggle with one of their beta implementations. VideoAsk to Google Sheets reliability wasn't where we needed it, but they were clear it was a beta function and they helped work around using webhooks.

Entrevistas digitales como si fueran reales

Opmerkingen: Estoy aún probando VideoAsk y mi primera impresión es que tiene mucho potencial. Es una manera fantástica de hacer encuestas y captar leads. Quizás funciona muy bien para algunos sectores y en otros el mercado aún no está acostumbrado a esta metodología.. pero considero que será cuestión de tiempo para daptarse porque la herramienta es bastante potente.

Pluspunten:

Llevo un tiempo probando vídeo Ask y resulta una herramienta muy potente para cualificar y captar clientes. Es una manera de crear un embudo de venta dependiendo del sector en el que te encuentras. Personalmente me gusta mucho el template de cualificación de cliente potencial. En pocos pasos y después de subir mis vídeos, ya tengo un buen embudo que ayuda a generar confianza en mis captaciónes.

Minpunten:

De momento estoy en período de prueba... Le veo mucho potencial. Pero veo aún que el mercado no se familiariza muy fácil con el lenguaje o metodología de encuestas con vídeo... Puede ser llamativo, pero quizás por costumbre no tiene la suficiente tracción que esperaba. Supongo que es solo cuestión de tiempo porque si tienes claro tu mensaje y preguntas, los templates te facilitan mucho el trabajo para que la encuesta sea fácil.

VOne of the best videomarketing tools

Pluspunten:

- Personalization: It's very powerful to have custom paths according to what users choose;- Build your own chatbots using video: I've never seen any other tool do this, but you can build an automated chatbot that explains people all the steps in real time. And the best thing: Able to schedule a demo inside videoask without needing to leave the experience

Minpunten:

Integration with Hubspot. Instead of this being easy, it can be difficult to use because we want to track the responses to Hubspot into custom fields. The way we solved this is using the API, but having the direct integration could be better.

Gamechanger for Online Educators and Coaches

Opmerkingen: Excellent customer service, excellent added features over time, easy to use no-code tools. It's been amazing!

Pluspunten:

What I like most is how seamless the experience is for the user. This increases engagement and the likelihood of them responding and following through. It removes the pain points from communicating asynchronously through video, and allows teachers and coaches to keep the conversation going beyond the usual live conferencing platforms.

Minpunten:

Some of the more advanced features have acted up from time to time with minor bugs, but the team has always been super helpful in solving them as quickly as possible.

Using for Employee Communication and Engagement

Opmerkingen: We found that VideoAsk was a perfect solution to help automate our Monthly Safety Training. Before using this software, we would pull everyone into our University and go over a training powerpoint. Now, our employees are able to review the training on their own time and we are able to download responses/attendees rather than do so manually with pen/paper. We have shared this software with our sister companies and some have adopted it to meet their needs. Next steps for us would be to use this as a communication tool for our external customers.

Pluspunten:

Ease of use and implementation. Preset options are easy to replicate and you are able to receive immediate, real-time feedback.

Minpunten:

I am not a fan of the customer service only being through VideoAsk... I get it, but it would be helpful to have a hotline/email for a designated sales or engineering representative. Our company has over 850 employees, and we use VideoAsk strictly for internal communication. It would be nice to have fully customizable dropdowns or text entries that we can change (for example, I don't need their email, but it would be nice to have their department as a dropdown).

Videoask responses

Pluspunten:

I like the concept of sending customers a video right on the topic which increases the response rate. I also like the connectivity with other products like shopify and with many other apps through zapier

Minpunten:

I use the videoask gadgets in our shopify store. The popup shows in every screen. This means that even when the customer clicks on the "minus" sign to turn the gadget off, the gadget pops up in the next screen again. We could not adjust that functionality.

Helps our customers make a decision they feel good about

Opmerkingen: We use Videoask to help potential students make a good decision about joining our course. We ask them questions about where they are at in their journey and guide them based on their decision. It helps the right leads take the leap to join and it helps the wrong leads decide against the course. Both are a win win.

Pluspunten:

We set it up once and let it run on it's own! Super low maintenance.

Minpunten:

Nothing. It was easy to use and we are very happy with it.

Video integration is the way of the future

Opmerkingen: I have been using VideoAsk for my FB Lead Generation for 6 months now. I have seen a huge lift in my conversion ratio because clients feel like they already know me and want to do business with me.

Pluspunten:

VideoAsk helps to increase your client's level of know, like and trust factor even before you've had your 1st meeting with them. By the time I connect with my client, they have already made the decision to work with me.

Minpunten:

I don't know how to take advantage of all the Zapier integrations to get the data collected to go somewhere. Fortunately I have a digital marketer that does most of that for me anyway and she knows how to do that!

its a simple yet effective solution for collecting and sharing video testimonials

Pluspunten:

I have been using videoask for a year now and I am really impressed. It is such an easy way to collect testimonials from customers and clients. The best part is that it's so simple yet effective. I don't think I could go back to the old way of collecting testimonials, which was so time-consuming and tedious.

Minpunten:

This tool is amazing, I don’t have anything to complain about this tool.

Beyond my expectations

Opmerkingen: Without VideoAsk we would not be able to offer the amazing service at the affordable price point that we provide to our clients. The service simply wouldn't exist. When I first signed up for VideoAsk I expected to use it to collect a few testimonials. I discovered there were so many more possibilities and have spend the past year and a half beginning to explore them!

Pluspunten:

My favorite thing about VideoAsk is how easy it is for the people submitting responses to me. They don't need to download an app or create an account. In some cases I don't even need to require a name or email!

Minpunten:

VideoAsk is constantly improving. I look forward to updates that continue to address video and audio quality.

Great for onboarding

Pluspunten:

We use VideoAsk for our customer onboarding and it's been a great way to set ourselves apart from the typical onboarding experience.

Minpunten:

Some of the settings are not where you'd intuitively think they are when setting up a flow.

Interact with clients and leads in an innovative and personal way

Opmerkingen: I needed a way to assign small video homework tasks to my clients. This was the only thing on the market that really offered what I needed.

Pluspunten:

It's so easy to get going! All of my users and staff managed to learn how to use it really quickly. I use it for e-learning and it's been a game changer.

Minpunten:

The price increases based on the minutes you consume, it can be difficult to manage the budget this way.

Quick and easy way to collect information & interact with website visitors!

Pluspunten:

I work on an events team for market research conferences. Previously, people who were interested in speaking at our conferences submitted a form with their name, email address, title of their presentation, etc... Since finding VideoAsk, we've transitioned entirely into collecting 60-second videos from potential speakers. This is easier on them, easier on us, and it gives us an idea of someone's on-stage presence, which an excel sheet could never do!

Minpunten:

I wish that I could customize the video logic to collect more than one piece of information in a single step of a VideoAsk. For instance, there's already the capability to collect (in one step) a respondent's name and email address. I wish I could add Job Title and Company Name to that step as well. Also, I know that file upload is possible as a response, but I would also like to see a specific logic step for submitting a link/URL.

Great product

Opmerkingen: Very good product.

Pluspunten:

We use it in our onboarding campaign for new users to leave feedback about our services, we also use it to get quick video testimonials. Easy to use, easy to embed in marketing emails, never had a customer of our's complain about it either.

Minpunten:

I dont have any negative feedback about the product as of now. Working well for us