oculavis SHARE reviews

Visual Support to improve technical troubleshooting

Opmerkingen: Overall Ocualvis Share is a great tool for Service Providers and Maintenance People to help clients and connect workers in the field with Visual Support.

Pluspunten:

Easy to setup - Easy to use - Easy to troubleshoot

Minpunten:

too many clicks when setting up a call in Share

Reliability is key

Opmerkingen: We realized a remote comissioning for a turbomachinery train based on Oculavis. This was done first time in the whole world of turbomachinery.

Pluspunten:

Along all relevant features what are included, the personal and binding comitment of all employees I was in contact with is key for a sustainable software and permanent development.

Minpunten:

THe software has to be "opened" for more than 4 participants per call.

Most mature Remote Support application at the moment

Pluspunten:

The diversity of features with a knowledge database due to the case-ticketing approach. Good and fast support from oculavis

Minpunten:

Limitation to only 4 users on one call. Will be changed by end of 2021 Generating a report with a huge file size due to high resolution images taken during session

Remote Support Made Easy

Opmerkingen: Working with Oculavis has allowed us to help our customers repair their machines and save field service missions. We love when our customers tell us that remote support was a wonderful experience for them.

Pluspunten:

Intuitive options for guiding the end user through a procedure. Great development team to work with. Customer service is very responsive. We are able to white label the application. They always have new use case ideas and are pushing themselves to deliver a future-proof product.

Minpunten:

At first, we were unable to integrate it with our internal ticketing system.

Must have for machinery and plant manufacturers

Pluspunten:

All necessary features for remote service applications included!

Minpunten:

The AR functionality can be improved - next version will bring massive improvements.

Usage of Oculavis SHARE

Opmerkingen: We are very satisfied with the product, perform many remote services and are always happy to receive updates with new capabilities.

Pluspunten:

The fast usability, the good service, the connection quality and the applications.

Minpunten:

Maybe the usability for the administrators.

Oculavis Share Review

Pluspunten:

Cases - the "Case" feature is very beneficial. It allows users to attach photos / videos from a previous call or even uploaded via phone or PC to a targeted cloud source. This allows us to effectively document equipment and machine topics so we can quickly refer back to the Case for instances in which those topics arise again. Another quite useful aspect of Oculavis is the ease in which external users can be created and added - this adds no additional stress to the platform and allows the external user to easily connect with no additional costs or trouble.

Minpunten:

Workflows - it would be of great use if a user could upload a continuous video and use this feature to then chop up the video to provide an effective work instruction.

Just simple & valuable

Opmerkingen: This tool is helping is alot for bridging expert distances without (expensive and long) travels between our wold-wide plants network.

Pluspunten:

It is very intuitive - training mainly done in 10 minutes

Minpunten:

Integration to company AD would be nice - less user management and password handling

Good choice for my use cases

Pluspunten:

Great usability of the overall platform that offers different modules like visual assistance for remote expert guidance and step-by-step-workflows and the AR viewer for self guidance. Very flexible roles and persmissions covered all my use cases so far.

Minpunten:

Missing mobile browser call in release 6.0 but this will be available in the upcoming release 7.0 of oculavis SHARE

simplifies on-site operations

Opmerkingen: no more travelling. Have a video call with people on site instead.
Call your supplier if you are a customer and get help immediately.
Support your workforce on site & on work with expert knowledge from everywhere.

Pluspunten:

AR collaboration features during live video call. Navigation mode, pointer, screenshots and other documentation options. Multi-language text messages. Easy onboarding and invitation

Minpunten:

Improvements can be made while navigating the "service cases"

Great software to conquer shopfloor problems

Pluspunten:

Software is very intuitive to use, no traning required whatsoever when using the software. Features, especially annotations are helping to communicate in loud shopfloor souroundings

Minpunten:

Only 4 user can videoconference at a time; Smartglasses, e.g. HMT-1 (not directly related to Oculavis) are not easy to use, especially if you have never used smartglasses before.

oculavis SHARE

Pluspunten:

- Stability - Operability - Many good functions - Overall quality

Minpunten:

- No HoloLens Version (atm) - Some functions are still missing

Accelerate training and service requests

Pluspunten:

The workflow manager is a powerful tool, to enable service employees and customers on technically complex use cases. Additionally, 3D models can be displayed using AR.

Minpunten:

The ability to manage products and components. Also, an interface between oculavis and a management system (ERP, PDM) would be great.

Remote-Service für größere Ressourceneffizienz und höhere Kundenzufriedenheit

Pluspunten:

- UI - einfache Handhabung - unkomplizierte User-Verwaltung

Minpunten:

Wir haben bereits 3D-Animationen und haben an der Stelle schon viel Zeit investiert. Die Implementierung in den AR-Editor ist bisher noch nicht klar geregelt.

Improved the way we work

Opmerkingen: I feel that I am in good hands, my questions are answered quickly.

Pluspunten:

Easy to use, intuitive. A lot of "play around" functionalities

Minpunten:

Connection to Salesforce, Duplicate user (same customer, same rights, etc.) 'Teams' in the overall manual --> So that it would be easier to assign different cases to different (customer) teams and have it all together, instead of creating several cases An overall search function --> Search internal and external users at the same time without switching the pages.

Excellent remote support tool

Pluspunten:

Organising all information around cases is great for knowledge management

Minpunten:

Additional features for data analysis would be great

Wonderful system

Opmerkingen: We are still implementing the software. We are using it for service contacts and installation supervison into the US.

Pluspunten:

It´s easy to use and our customer likes this system.

Minpunten:

To schedule regular maintenance works would be nice. Step by step descriptions which has to be confirmed.