Over Messangi

Deliver personalized content and brand experiences across the customer journey with our digital customer engagement platform.

Meer informatie over Messangi

Pluspunten:

Niet beschikbaar

Minpunten:

Niet beschikbaar

Beoordelingen van Messangi

Gemiddelde score

Gebruiksgemak
4,7
Klantenservice
5,0
Functies
4,7
Waar voor je geld
4,4

Waarschijnlijkheid van aanbeveling

9,3/10

Messangi heeft een totaalscore van 4,7 van 5 sterren op basis van 6 gebruikersreviews op Capterra.

Reviews filteren (6)

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Reviews filteren (6)

Alejandro Y.
VAS Manager in Mexico
Telecommunicatie, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Tranquilidad de contar con un equipo de expertos.

5 4 maanden geleden

Opmerkingen: Una experiencia bastante satisfactoria de saber que cuentas con el expertise de su equipo comercial y operativo para agregar valor a los Clientes y usuarios finales. Siempre disponibles y atentos.

Pluspunten:

La facilidad de implementar y trabajar con formatos innovadores para poder comunicarse con el usuario final. Estos formatos han ayudado a incrementar el porcentaje de conversión de campañas de recarga y fidelización.

Minpunten:

Que puedan integrar WhatsApp como canal de comunicación con el usuario final.

Reactie Messangi

4 maanden geleden

¡Gracias por tu review alejandro! Justo este mes tenemos un upgrade en donde vamos a agregar a Whatsapp y RCS como canales nativos de la plataforma. Lo mismo que puedes hacer con SMS, lo podrás hacer con Whatsapp y RCS. Saludos, Equipo Messangi

Steve C.
Vice President of Sales, Qtrac in VS
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Messangi - reliable and effective

5 2 maanden geleden

Opmerkingen: We utilize Messangi to deliver 2-way SMS messages for Qtrac.

Pluspunten:

SMS delivery is good, and their service is responsive.

Minpunten:

Recently, Messangi improved their "Reports" and we are now finding it easier to understand our usage.

Arbi M.
Project Manager in VS
Consumentendiensten, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great Support

5 2 maanden geleden

Pluspunten:

The application is reliable. Messangi has a great support team that is always responsive.

Minpunten:

I would like to see improvement in the reports and analytic part of the application.

Yolanda M.
Mobile Technical Support Engineer in Jamaica
Telecommunicatie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Customer centric company, multifunctional software for awesome customer engagement.

4 3 maanden geleden

Opmerkingen: My overall experience with Messangi has be a pleasant one, the support and customer service staff have been very supportive and the software allows effective communication to my customers.

Pluspunten:

Availability of multiple channels of reaching and engaging my customers. The customer support team is easily accessible and customer centric they pay attention to turn around time for the resolution of queries.

Minpunten:

There is a limitation in characters for the Blast title, however this not a major issue.

Reactie Messangi

3 maanden geleden

Thank you for your review Yolanda! We are glad to hear that you are satisfied with our support. We aim to provide the most personalized and accesible customer support possible. It is an industry standard that sms messaged have a limit of 160 characters due to some carrier limitations. We will reach out to understand your use case and find some alternatives.

Fabian G.
CEO in Venezuela
Telecommunicatie, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Excellent product, all in one place

5 4 maanden geleden

Opmerkingen: Every single interaction I've had with Messangi has been pleasant, helpful, and positive. They're true experts in their field! It is a very good platform for allowing our content service to engage our audience.

Pluspunten:

Messangi has a lot of documentation around all of their funcionalities. Their customer service is very good . They also have a lot of useful features for their customers to utilize. What I like the most is that I can manage all my communications in one place and with the reports I can evaluate how effective my campaigns are.

Minpunten:

No problems so far, and nothing negative comes to mind.

Reactie Messangi

3 maanden geleden

Thank your for your review Fabian! We are glad to hear that our platform has met your expectations. We look forward to keep helping you improve your customers' experiences.

Nastascia M.
Associate Manager, Commercial Mobile in Jamaica
Telecommunicatie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Messangi Platform Review

4 3 maanden geleden

Opmerkingen: My experience with Messangi has been good. The learning curve is not steep and this platform has really made it easier for the business to communicate to a large group of customers within a matter of minutes.

Pluspunten:

Messangi's interface is very user friendly. The analytics displayed on the dashboard is very simple, yet effective. Its bulk messaging capability is exceptional as messages are sent quickly. The feature which allows users to preview the message on an iPhone or Android is also a plus!

Minpunten:

A drawback of this platform is that regular users cannot create new alpha tags, but a member from the support team will quickly get this done.

Reactie Messangi

3 maanden geleden

Thank you for your review Nastascia! We are glad to hear you find our platform UI friendly and intuitive. You can automate the provisioning of new codes using our Enterprise Manager UI that manages all accounts, routes and users. We'll reach out directly to walk you through this module.