Over Product Fruits

Een alles-in-één platform voor productacceptatie om gebruikers eenvoudig te onboarden, het ontdekken van functies te stimuleren en het conversiepercentage te verhogen.

Meer informatie over Product Fruits

Pluspunten:

Configuration of Tours, so called Hints and more is very easy to learn and the capabilities are more than you would expect from such an inexpensive Product.

Minpunten:

To get the tour working with specific conditions is sometimes tricky (tunning CSS selectors).

Beoordelingen van Product Fruits

Gemiddelde score

Gebruiksgemak
4,7
Klantenservice
5,0
Functies
4,8
Waar voor je geld
4,9

Waarschijnlijkheid van aanbeveling

9,7/10

Product Fruits heeft een totaalscore van 4,8 van 5 sterren op basis van 39 gebruikersreviews op Capterra.

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Reviews filteren (39)

Becs
Becs
Product Manager in VK
Geverifieerde LinkedIn-gebruiker
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Great good-for-money option with fantastic support

5,0 2 maanden geleden

Opmerkingen: This product is great value for money. We've been able to successfully implement checklists and tours into our app so that they look native. The customer service has been absolutely fantastic and even expedited the introduction of supporting group attributes for the checklists which has been a real godsend for us.

Pluspunten:

The team have been great at helping me create the optimum setup for our particular use case and helping me debug various issues. I was able to set up tours very easily on our staging server and test our checklists. I love the fact it integrated with Segment so it was easy to start getting the data going into ProductFruits. I also love the LifeRing to allow for self-service tours!

Minpunten:

I'd love for there to be a few more display options for tours, and for the reporting for the LifeRing to be built out more but I can see that being developed in the future, and we're planning to stay for the long haul.

Reactie Product Fruits

2 maanden geleden

Thank you for such a fabulous review, Becs. Noting down the request for more display options for tours.

Ignacio
Product Designer & Product Manager in Spanje
Internet, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Excellent tool, and better Customer Service

5,0 vorige maand Nieuw

Opmerkingen: Excellent. Not only the features we use, but also the Customer Service we have received (not even being on the higher plan). They answer in minutes and really take care of understanding your business problemas and thinking on creative ways to solve them. Really really amazing service.

Pluspunten:

Product Tours are clearly the feature we use the most. It has an intuitive interface to create the tours, and almost no implementation is needed (sometimes we have to ask dev team to add a small function to launch tours or include IDs in our own interface), but it has given HUGE independence to the design tema to work directly on tours.Also the fact that it is possible to have different environments helps the design team to test tours without any production implications, which i just GREAT!Checklist are the number two in our Use Case, and they also work very well.Finally, the integration with hubspot is astonishingly fast and easy to implement, which reduced our implementation time a lot, and helps us have. a clean and unified database with our CRM

Minpunten:

If i have to say something, it would be the reporting options, although I know they are currently working on improving it.

Overwogen alternatieven: Userflow, UserGuiding en Intercom

Redenen om voor Product Fruits te kiezen: PF is more focused on Product Tours, which was a relatively new feature in Froged when we changed. Also, PF is cheaper for the tools we needed to use.

Overgestapt van: Froged

Redenen om over te stappen op Product Fruits: All 3 where way more expensive for the business needs we have.

Reactie Product Fruits

4 weken geleden

Wow! Thank you for taking the time to write such a great review, Ignacio.

Fu
Product owner in Singapore
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Onboarding tour

4,0 2 maanden geleden Nieuw

Pluspunten:

I like how easy to implement an onboarding tour without any code

Minpunten:

it would be nice to set up a forum and select best implementation from PF customers so that new customers can be inspired and learn from each others.

Overwogen alternatieven: Freshchat

Reactie Product Fruits

vorige maand

Thank you for a nice review, Fu.

Tyler
Tyler
CEO in VS
Geverifieerde LinkedIn-gebruiker
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Tremendously easy to use, amazing customer support

5,0 7 maanden geleden

Opmerkingen: The support offered goes above and beyond. At any time you can schedule a technical session, and email replies are almost immediate!

Pluspunten:

We're using Product Fruits to help with user enablement , our knowledge base, capture user feedback, integrated chat, and to deploy training for new features.

Minpunten:

We haven't found anything yet that we don't like.

Overwogen alternatieven: WalkMe

Redenen om voor Product Fruits te kiezen: Happyfox does not have the UI tour features we needed.

Overgestapt van: HappyFox Help Desk

Redenen om over te stappen op Product Fruits: WalkMe is not priced appropriately for the feature set we needed.

Reactie Product Fruits

7 maanden geleden

Thank you for an amazing review, Tyler! We're pleased to hear you're happy with Product Fruits.

Tomas
Tomas
Product Management in Tsjechië
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Simple & Intuitive tool for improving your product adoption

5,0 9 maanden geleden

Opmerkingen: Its difficult to get the user onboarding right. First impression clear user guidance are crucial pro product adoption. With Productfruits you can do it. It bundles all necessary features for great price to cover our needs. We are using it for onboarding new users, announcing new features, getting feedback, showing hints to the user on specific places in the platform.

Pluspunten:

Easy to set a simple product onboarding tour Easy integration No-code tours & hints builder Amazing support & help with custom use cases Customizability

Minpunten:

UX could improve even more (however current new version is great) To get the tour working with specific conditions is sometimes tricky (tunning CSS selectors)

Overwogen alternatieven: Appcues

Redenen om over te stappen op Product Fruits: local vendor with amazing support with all features we needed for one price

Reactie Product Fruits

9 maanden geleden

Thank you for such a great review, Tomas.

Fabrice
Product Owner in Canada
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Product Fruits Review

5,0 4 maanden geleden

Opmerkingen: As of right now, it's going pretty great !
We some issues on finding buttons into our app, but that's mainly an issue on our side because of or CSS.
The people that we are working with at Product Fruits are really nice, even thought we are in Canada with different timezone, they reply quickly !

Pluspunten:

The simplicity of using and learning the software, and the staff all-around !

Minpunten:

We have some issues with finding some of our buttons in the CSS, but the problem is probably more because of our code than anything.

Overwogen alternatieven: Pando, Gainsight PX, Userlane en UserGuiding

Redenen om over te stappen op Product Fruits: Mostly because it was that simple to integrate into our app, while others wasn't able to recognize our code, and wasn't as simply ton use as Product Fruits. Also from the price stand, it was a big a difference between few of them. Easy choice.

Reactie Product Fruits

3 maanden geleden

Thank you for such a raving review, Fabrice.

Joao
Joao
Co-founder & CTO in Zwitserland
Geverifieerde LinkedIn-gebruiker
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Very comprehensive solution for product onboarding

5,0 5 maanden geleden

Opmerkingen: We are using Product Fruits for:
- Product onboarding of new users with product tours and checklists
- Collect feedback using their widget
- Collect feedback using typeform and their in-app messages
And we will extend the usage soon with:
- Their life-ring and help center to provide a self-service support system for our users
- Hints to highlight specific features

Pluspunten:

The amount of features Product Fruits support is incredible. With just one solution you cover most of the aspects of customer engagement and onboarding. In addition to that, their support and reactiveness is fantastic. I have interacted several times with them and they were always super supportive in finding solutions or even implementing quick fixes.

Minpunten:

The only aspect that I feel still needs some improvements are the support of survey interactions natively. It's still possible using Typeform, but if supported natively would be a tremendous addition.

Overwogen alternatieven: Appcues, Userflow, UserGuiding en Intercom

Redenen om over te stappen op Product Fruits: Their comprehensive solution at an affordable price that is not based on the number of users connected to the system but MAU.

Reactie Product Fruits

4 maanden geleden

Thank you for such a nice review Joao. Survey interactions noted, we'll add them to our roadmap.

Matt
Director in VK
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Highly recommend - easy to set up, very helpful team!

5,0 4 weken geleden Nieuw

Opmerkingen: It's now much easier to provide onboarding to customers by showing them through the system instead of having to separately view our support guides.We can easily provide updates about new releases through announcements and make it easier for customers to update their settings by providing hints, tours and checklists.

Pluspunten:

Very easy to set up. Features work really well and are easy to adjust. The editor is easy to use and its easy to make updates and deploy them only once ready so that the current live version is unaffected. Segmenting and rules makes it easy to ensure content only displays for the right people.

Minpunten:

I can't think of anything major. It would be great to have a link with our existing knowledge base to pull that in and for customer to search from that but it was very easy to add in links to articles on our main support system and for customers to search and link through so it's not a big issue. I can't think of anything else!

Reactie Product Fruits

4 weken geleden

Thank you for such a nice review, Matt.

Fabian
CEO in Duitsland
Internet, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Best solution in the market at a fair price

5,0 2 maanden geleden Nieuw

Pluspunten:

We've reviewed a lot of competitors but either they were not GDPR compliant or too expensive... or didn't provide the feature-set we needed. Product fruits is the ideal combination for us.

Minpunten:

There is no single element in the software, that I don't like. The only thing that Product Fruits should do is, adding more payment methods. Like Paypal for example.

Reactie Product Fruits

2 maanden geleden

Thank you for a nice review, Fabian.

Mehak
Senior Growth Analyst in India
Informatietechnologie en -diensten, 201-500 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Quick, Easy and Intuitive

5,0 2 maanden geleden Nieuw

Pluspunten:

Very easy to set up and navigate. A single platform for multiple objectives

Minpunten:

Some additional customizations in terms of designs and functionalities would be nice.

Reactie Product Fruits

4 weken geleden

Thank you for a nice review, Mehak.

Dennis
Services Manager in Zuid-Afrika
Vastgoed, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Product Fruits - Quick and Easy

5,0 11 maanden geleden

Opmerkingen: We have been able to seamlessly onboard clients with Product Fruits, the new articles feature is great and provides a clean, branded interface to store all support documentation and release notes. The lifebuoy integrates with our chat interface and is a great 'center' for clients to quickly access support or information.

Pluspunten:

The software is very easy to deploy, use and maintain. We needed a solution that would onboard our new clients effectively, provide notifications and showcase software updates, Product Fruits does all this and more.

Minpunten:

Nothing bad to report at this stage.....

Overwogen alternatieven: Appcues en Intercom

Reactie Product Fruits

11 maanden geleden

Thank you for a great review, Dennis. We're delighted you like the newly released Knowledge Base feature.

Samuel
Product Management in Duitsland
Computersoftware, 201-500 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

ProductFruits: A true Alternative to UserFlow

5,0 11 maanden geleden

Pluspunten:

ProductFruits is an intuitive and easy to start with Software, that has a great experience from the very beginning on. Whether its the demo-mode with a chrome addon or the JS Integration, it was just a few line of codes until we were able to use it within our Employee Software Linchpin Hey. Configuration of Tours, so called Hints and more is very easy to learn and the capabilities are more than you would expect from such an inexpensive Product. It's best value for price on the market as far as I can see. And on Top of that - the Support was brilliant, quick and always on point - that is a big point for me as a product manager that needs to convince people of buying the software.

Minpunten:

The UI is not the most "modern" looking, but that is basically a type of personal taste- thing. Functionality-wise everything is perfect.

Overwogen alternatieven: Userflow

Redenen om over te stappen op Product Fruits: Pricing was one of the major arguments, especially regarding the variety of features ProductFruits offers for the price.

Reactie Product Fruits

11 maanden geleden

Thank you for such a thorough review, Samuel. Our support team will be delighted to hear that you said it was brilliant.

Stewart
Customer Success Manager in VS
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Excellent value for the money and timely support!

5,0 7 maanden geleden

Opmerkingen: Excellent tool for giving users a one stop shopping location for all their onboarding and support needs.

Pluspunten:

This is an excellent tool for onboarding and support for our web-based solution. Having step by step product tours, new feature announcements, searchable knowledge base, a feedback tool and live chat all in one place makes user support way easier for TrueRoll.

Minpunten:

It took a bit to figure out how to get Product Fruits to work with our website, but the support team was great with timely help and patient explanation. Now that I have the hang of the editor, it's easy to use.

Overwogen alternatieven: UserGuiding

Reactie Product Fruits

7 maanden geleden

Thank you so much for a great review, Stewart.

Luuk
CEO in Nederland
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Awesome tool, perfectly worth the money

4,0 8 maanden geleden

Pluspunten:

The customer service is fenomenale. They help perfectly and know everything you want to know. They also offer everything I want to have in a onboarding platform

Minpunten:

The implementation was a kind of a hassle, but that was mostly our fault. We blocked everything. And some developers knowledge is really handy when installing the software, but without you can also use this because of their fenomenale customer service.

Overwogen alternatieven: Appcues

Redenen om over te stappen op Product Fruits: The pricing

Reactie Product Fruits

8 maanden geleden

Thank you for a nice review, Luuk. I'll pass the kudos to our support. Reg. implementation, we received similar feedback from some other customers too and our product team is addressing that.

Geverifieerde reviewer
CEO in Colombia
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Best onboarding tool out there

5,0 10 maanden geleden

Opmerkingen: Even though we are not yet using all the features Product Fruits offers, we have seen our customers interacting and discovering features of our product that they didn't know about.

Pluspunten:

Product Fruits integrates seamlessly with our SaaS product, allowing us to easily create product tours, knowledge base articles, hints... and supporting multi-languages in every feature. And support is awesome, answering in minutes, solving issues, or suggesting workarounds... they also hear your feedback to improve the product itself.

Minpunten:

The only thing I can think of right now is that the multi-language capabilities work differently from feature to feature (some unification could be good).

Jan
Jan
CEO in Tsjechië
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

This software literally creates money

5,0 vorig jaar

Opmerkingen: Productfruits creates money. It helps your SaaS to convert easily 10 % more of your trial users to paying customer. And let’s not talk about “%” because it sounds too vague. It means that your SaaS can earn additional tens of thousands of dollars a year without spending anything on ads. You would be stupid not to use this.

Pluspunten:

Helps to grow base of paying customers = makes money (and honestly, that is the only thing I care about even though I can write about how awesome the UX and support are – they are. But I use Producfruits and keep paying for it for one simple reason. It can make us 100x the money it costs.)

Minpunten:

Maybe the fact, that it does serve pizza? I donť know about any cons.

Mark
Marketing in VS
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Best bang for your buck... by a mile

5,0 9 maanden geleden

Opmerkingen: Absolutely fantastic.

Pluspunten:

Product Fruits does everything (and more) that much more expensive solutions do but at a fraction of the cost. The team is so incredibly responsive, they even created a customized integration just for me within a few weeks.

Minpunten:

Not much of a con, but it's still an early stage product and some of the UX/UI could be better. I imagine this will come with time.

Overwogen alternatieven: Appcues en UserGuiding

Redenen om over te stappen op Product Fruits: Features, Cost, Support

Reactie Product Fruits

9 maanden geleden

Thank you for such a fab review, Mark.

Helena
Helena
Marketing manager in Tsjechië
Geverifieerde LinkedIn-gebruiker
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Easy to use and very helpful customer support

5,0 5 maanden geleden

Opmerkingen: We use PF for online onboarding.

Pluspunten:

Quite simple administration and customer support that answers all my questions. :) Nice and friendly team.

Minpunten:

The editor could be more user friendly.

Overwogen alternatieven: Userflow, UserGuiding en Intercom

Redenen om over te stappen op Product Fruits: ProductFruits was recommended by a person I trust. After a small research I found it offers the best price/quality ratio. Plus it is Czech company so quality is guaranteed.

Reactie Product Fruits

5 maanden geleden

Helena, thank you for such a nice review.

Gagan
Product Manager in Duitsland
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Product Fruits has all the needed functionality to fasten users onboarding.

4,0 4 maanden geleden

Opmerkingen: Business problems we are solving with Product Fruits:
We use Product fruits to help onboard our new users faster to our platform. With Product fruits click through demo solution we are able to help our new users get a good understanding of functionality’s within our application.

Pluspunten:

1. Intuitive design - Easy to use. A tour was created with few clicks of a button. 2. Well thought Product - Has all the functionality that one needs to better help their users onboard to their platform. 3. Pricing is spot on and definitely helps start-ups like us. 4. Their customer support team did an amazing job with an objective to resolve our queries ASAP. They were fast and would deploy their changes in less than few hours.

Minpunten:

No cons as such. They are constantly pushing to improvise their solution.

Reactie Product Fruits

4 maanden geleden

Thank you for a nice review, Gagan. Our support team will be happy to hear you saying they do an amazing job.

Maria Paula
Project Manager in Duitsland
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Productfruits best value for price and great support service

5,0 9 maanden geleden

Opmerkingen: At first, Productfruits didn't seem so intuitive, but I got great support from them that helped me get started. The support is really great.

Pluspunten:

Overall, Productfruits offers very impactful features such as the feedback widget or the possibility to integrate the support centre directly into the application. The variety of functions gives us the possibility to offer our users better experiences.

Minpunten:

The setup for us has taken a while due to the information that needs to be sent to Productfruits via the integration available to make the guided tours work in the way we expected. The integration is available but we have realised during the implementation that there is still information that we have not yet sent. There are some "missing" features that would be nice to have but Productfruits is always collecting feedback and taking into account the opinion of its users.

Overwogen alternatieven: Appcues

Reactie Product Fruits

9 maanden geleden

Maria Paula, thank you for taking the time to write such a nice review.

Jan
Owner in Tsjechië
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Product Fruits helps us teach our customers

5,0 vorig jaar

Pluspunten:

Ease of use. Price. Ease to get support.

Minpunten:

We would like it to have more features like helpdesk and knowledge base.

Jessica
Technical Writer in Duitsland
Informatietechnologie en -diensten, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Great tool and awesome support

5,0 8 maanden geleden

Opmerkingen: Great over all package. Nice tool, reactive and friendly support; great value for money.

Pluspunten:

The product is quite easy to use for the major part of all functionalities. It's fun to create the user onboarding with product fruits because you can see really nice results in no time. In cases in which I'm struggling to get something right, the support is always ready to help and super friendly.

Minpunten:

Diving deep, you will of course find missing features or functionalities that could use some amendments. I'm quite sure that most of the features which I'm missing will be implemented in the near future.

Reactie Product Fruits

8 maanden geleden

Thank your for such a great review, Jessica.

Fabien
Fabien
CPO in Frankrijk
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Awesome product

5,0 10 maanden geleden

Opmerkingen: I was unable to dedicate dev time to the onboarding experience. Now I don't need anymore. Product managers are free to do what they want.
I really was impressed by the quality of Product Fruits.

Pluspunten:

Product Fruits help me and my team complete the onboarding experience on my own SAAS without the need of the dev than can focus on real features. Easy to use. I love the way I select where to place the content created with PF on my own SAAS.

Minpunten:

CSS selection for hints can be tricky sometimes.

Reactie Product Fruits

9 maanden geleden

Thank you for such a nice review, Fabien. Noting the comment regrading CSS selection.

Gordon
Digital Consultant in Singapore
Industriële automatisering, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Review

4,0 4 maanden geleden

Opmerkingen: I have a pleasant experience.

Pluspunten:

Product Fruits software is easy to pick up. What impress me is the outstanding customer service.

Minpunten:

I would say i struggle initally to use this software but this is because i have never used a product onboarding app before.

Overwogen alternatieven: Appcues

Redenen om over te stappen op Product Fruits: Product Fruits allowed a monthly payment instead of a year long payment.

Reactie Product Fruits

4 maanden geleden

Thank you for a nice review, Gordon.

Pavel
Pavel
Product Manager in Tsjechië
Geverifieerde LinkedIn-gebruiker
Programmaontwikkeling, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great experience

5,0 vorig jaar

Opmerkingen: Software will help a lot to every company, which want onboarding on their SaaS product fast. And, of course, it's a much cheaper option than the standard manual developer integration.

Pluspunten:

Easy integration, great support, remarkable results right after implemenation, literally an immediate positive impact on business results.

Minpunten:

Since software is still at early stage, there is a lot of space for improvement. But it's not actually a disadvantage, since improvements went almost every week.