Hipporello Service Desk reviews

Hipporello is a GAMECHANGER ⭐️⭐️⭐️⭐️⭐️

Opmerkingen: I can't say enough good things about [sensitive content hidden] and the Hipporello Team. I've used their services for various purposes, including damage/insurance claim tracking and now HR requests, and they consistently offer the best product and price on the market for automated forms and integrations. We're looking forward to using their solution at GuestReady for many more years to come!

Pluspunten:

I love how easy Hipporello has made it to centralize and gain full visibility over our HR requests. We used to deal with internal Slack messages and long email chains that would get buried or lost. Now, we have a seamless ticketing management system that's not only pretty and intuitive on the front end for the team but also clean and organized on the back end for the HR ticket owners. We've received a massive amount of positive feedback on how this system has simplified things for the team.

Minpunten:

In our case, we have to keep portals and help desks on separate Trello boards to protect privacy for HR requests. This setup can make it challenging to maintain uniformity and standardization across the 4-5 different boards we manage, especially when updating multiple forms. Despite this, the Hipporello team's openness and responsiveness to feedback give us confidence that, should it ever become too challenging to manage, they would be ready to adjust their roadmap and deliver a solution.

Definitely recommend

Opmerkingen: EXCELLENT
The customer service is remarkable - fast, helpful, just what I need to get this implemented at pace.

Pluspunten:

So easy to set up. Everything is configurable or they've thought of a better solution. Works so well into trello. Has both the form AND email conversion to trello tickets. Love being able to communicate with those who filled it the form directly through trello.

Minpunten:

Ummmm haven't found anything not to like.

Good Ticket Management integrated in Trello

Opmerkingen: Good but it should improve administration from ad administrative prospective

Pluspunten:

Fully integrated with Trello Ease of use

Minpunten:

Few customization Very poor administration service and billing support

Hipporello for Solid Customer Help

Pluspunten:

Hipporello makes immediate and rational responses in matters customer help, and all the communication dynamics are well covered.

Minpunten:

Hipporello is objective and every contradiction is well covered without bugs.

Just what we needed

Opmerkingen: One of the few out of the box simple solutions for IT (system Administrations) ticketing systems. Has everything you could ever need.

Pluspunten:

- The support is amazing! - It's the perfect quick IT ticketing solution - It seems like the Hipporello team has done this before - everything you need is here or either in development - When they say something is developed it actually is and it's also released around the date they say it is (last was Google SSO)

Minpunten:

Nothing, everything was fine! With their support it's easy to manage.

Hipporello helped us move into the 21st century

Pluspunten:

The automation and form setup are imperative to how we do business. Without the implementation of the forms, we would have had no way to do business during the lockdowns, and would not have been able to help as many pets as we did, and continue to.

Minpunten:

When we initially started using Hipporello, it was free. Now that we've built our website around it, we're kind of a captive customer and the cost has increased exponentially every year. As a non-profit with pretty much no overhead, we have to rely on donations, and although we get a discount for being a 501c3 , this cost is still pretty high.

Speedy and Accurate Customer Help for Businesses

Pluspunten:

Hipporello Service has a close customer follow up, where tracking of any case is done immediately.

Minpunten:

Hipporello Service has managed to offer adequate and manageable customer assistance.

Initial Review

Pluspunten:

The ability to customize the page the way we want to see it.

Minpunten:

The web version is very slow. Although we are already using the faster app version.

A Must Have for Small Teams

Pluspunten:

I am the user who was responsible for the initial setup, and I was very grateful for how intuitive it is to build forms and automations, with little need to reference Hipporello's documentation (even though they do have extensive and helpful and easily accessible documentation, too). For a small team with a new product, we're constantly changing, and it's so easy to go back into the Admin Center to make updates. Hipporello is constantly making updates and improvements too, and it's always exciting to see what they do next.

Minpunten:

There is no option to allow management to view the Trello board associated with the form submissions without adding them as a licensed Hipporello user. It would be great if, in the future, "Read Only" users could be added to the Trello board without increasing the Hipporello cost.

BEST AUTOMATION FOR THE PRICE

Opmerkingen: I ENJOY THE EASE OF USE ONCE I WAS USSED TO IT, THE FACT THAT I CAN NOW OFFER MORE SERVICES TO MY CLIENTS IS WONDERFUL, I WANT TO TELL OTHERS BUT THEN I WANT TO KEEP THE SECRET ALL TO MYSELF TO HAVE A LEG UP ON THE COMPETITION, HAHAHA THANKS HIPPORELLO

Pluspunten:

CUSTOMER SERVICE OPTIONS ARE GREAT ESPECIALLY IF YOU RUN A BUSINESS THAT REQUIRES IMMEDIATE RESPONSES.

Minpunten:

WAS A LITTLE HARD TO NAVIGATE AT FIRST BUT WITH HELP FROM CUSTOMER SERVICE [sensitive content hidden] IT WAS A BREEZE

Qualidade e facilidade

Opmerkingen: Perfeita. Nunca tive um problema que nao pudesse ser ajustado ou me orientassem e eu conseguisse mexer. Adoro a equipe que sempre me deu suporte!

Pluspunten:

Gosto de utilizar Hipporello pois é simples e prático. Não é necessario muito conhecimento para mexer nele, e é bem explicativo os itens

Minpunten:

As vezes a sincronização com o Trello falha, mas nada muito grave

Trello Review

Opmerkingen: It works fine. I'm ok if we keep it. I think it's very user friendly for the employees to submit a ticket

Pluspunten:

The ability to move tickets from one task to another, easily

Minpunten:

The way the board looks when we have multiple tickets, they all seem to blend together and its hard to figure out which ticket is which.

Of great help

Opmerkingen: Great, very happy to have this in place.

Pluspunten:

The team have been a great help with any questions and otherwise it's been straightforward to use at a reasonable price

Minpunten:

The time it took to get across all these different products, wish I found it sooner.

Excellent product for a Excelent pricing

Opmerkingen: Early or late I always receive a good and clean answer at all times. Even when there was a bigger issue a zoom/teams call was setup and in no time the issue was fixed.
They also listen to there customers and even a few 'bugs' were squashed minutes after passing them along. Keep it up!

Pluspunten:

- super support service (kudos to the team) - a very nice look&feel within Trello - very easy to set up - great configurability is a super easy way - Going live in a extremely short period

Minpunten:

- need more and configurable stats based on there own statuses and more - better notifications for updated tickets (cards)

A Trello Must-Have

Opmerkingen: Great

Pluspunten:

How easy Hipporello made it to use the power-up is great. I was able to add a Contact Us form to my website (a great improvement from my previous form) and for the submissions to be directly imported onto Trello through a card. Although, the best part of my experience with Hipporello was that the Leading Engineer (the person that developed the software) set up a video call with me to help me with installing the form on the website. What a service!

Minpunten:

I wish Hipporello came on the market sooner!

A friend in need

Opmerkingen: 10/10

Pluspunten:

Simple to use, pro and very fast support, full automatization of tickets.

Good but needs additional features

Pluspunten:

It integrates really well with Trello making a custom workflow possible.

Minpunten:

It sometimes misses the functionality of a more common helpdesk software like Freshdesk.