Dealertrack DMS reviews

The Gold standard

Pluspunten:

Before Dealertrack, trying to get credit applications over to banks was a tedious and monotonous process in which created a lot of tension for customers. The reason? Because to wait for a disposition for a customer could take quite some time. Enter Dealertrack! With Dealertrack, getting approvals was quick and easy.

Minpunten:

Nothing to report. During the time that I used it, I don't ever recall having any issues or having to call them up for either training or technical support. This is a true testament to how easy their software is to use.

The one and only solution for financing

Opmerkingen: Awesome experience, I wouldn't use anything other than dealertrack to submit deals at my used car dealership.

Pluspunten:

-Very easy to find new lenders for sub-prime financing -Works very well with wayne reaves -The application process for submitting customers info to finance companies is seamless -Easy to submit applications to multiple lenders

Minpunten:

-Has a bit of a learning curve -The website should have a walkthrough for new users to learn the platform Nothing other than those 2 i've noticed

Tragic update

Opmerkingen: I've been using dealtrack for 15 plus year's and previously loved it, however after the change i absolutely hate it and will be looking into other options like RouteOne

Pluspunten:

Absolutely NOTHING, the ONLY thing this update did was get me to look into RouteOne!

Minpunten:

There is absolutely nothing i like about it, WHY would you change something that wasn't broken and user friendly? I don't get it, so i will be looking into other options!

Dealertrack DMS

Opmerkingen: I use this software daily to help keep the productivity at my company flowing. It allows us many great options to manage our operations. I would recommend this to those that are looking at the product for a complete solution.

Pluspunten:

The software offers a true variety of options when it comes to daily operations. The team at Dealertrack is always on top of updates and communication and the system rarely if ever has any issues.

Minpunten:

There aren't many cons from my standpoint, it provides a tool to help get things done in an efficient manner. The only issue you may run into is when you have people setting up others accounts, they can either give too much or too little to the user in terms of options. I would advise training the HR or whomever you will have set the program up to be very specific to each persons roll in the company, again this is a user issue not the program itself

Customizable and Easy to use

Pluspunten:

Very diverse DMS for the money. Switched from one of the other big three to Dealertrack and after we got our feet wet, you couldn’t make anyone go back.

Minpunten:

Need to ensure you take this rare time to start fresh and clean up your accounting and processes. No sense in bringing the old ways to the new set up (and typically you don’t switch a DMS often). We, unfortunately, did not do our due diligence and the implementation folks are going to do what you ask- which was foolish on our part. Because of that we had a few months after where it was not as smooth as I would have liked

Functional for us

Opmerkingen: It works well for what we need in our dealership. We use many different sections of the DMS and it's nice that for the most part they communicate well with one another.

Pluspunten:

I like the ease of the General Ledger side of Dealertrack. For me, it works pretty well and is easy to navigate.

Minpunten:

I wish the stocking in of parts would translate into processing an invoice easier.

Dealertrack is a great system for pulling bureaus and accessing lenders!

Opmerkingen: I use this program every day and have been very happy with it. It's especially nice that it has the option to export the contents of the worksheet to other systems I use regularly (ie: dealerpull and walkaway). I am very happy with this program.

Pluspunten:

The direct access it gives to multiple lenders.

Minpunten:

Sometimes the deals get stuck between me and another lender and I have to call to get it pushed through.

New DMS, works well

Pluspunten:

Using this DMS software daily has been a little bit of a steep learning curve after so many years with Reynolds & Reynolds but as the time goes on it becomes more and more intuitive on a day to day basis. It seems they continue to run updates and improve the experience as well.

Minpunten:

Would have liked some more in depth training related to those that are computer savvy, there are a number of shortcuts that come in hand that we've had to learn ourselves that make using this DMS worlds more simple. Maybe consider adding this into the training program going forward.

Easy to use, fast results.

Pluspunten:

The ease of navigating the system is wonderful.

Minpunten:

Access to chat seems to be difficult to find. When I need to reference something mentioned in the initial chat, it is a bit difficult to relocate those terms.

Dealertrack DMS will not disapoint.

Pluspunten:

User Friendly. 360 Help Button. Multi Functional Report variety & options are second to none

Minpunten:

I wasnt too find of the Payroll with Dealertrack, however, couldnt be more happy with the switch to Netchex.

Second Best of Lender Submission Platforms

Opmerkingen: Overall, it is an easy to use, And more importantly, easy to train platform. However, it lacks in the overall non pay-to-play capability in relation to it's peers.

Pluspunten:

It is very easy to train employees to use and is esthetically appealing. Also, its integration with other products, specifically its DMS, is second to none.

Minpunten:

It is limited. You have to pay for everything. It has limited internal capabilities. Very expensive. No captive has partnered with them to mitigate said costs.

I love being able to have all my lenders in one place!

Opmerkingen: I couldn't imagine the F&I process without it!

Pluspunten:

I love that Dealertrack integrates with my other DMS software and I can seamlessly send apps to all of my chosen lenders. Counter offers are made right there and all within minutes. It shortens the car buying process for customers and F&I.

Minpunten:

There is a little bit of a learning curve when you first start. But the staff is very helpful and will help you get the most out of the system.

Great Product

Opmerkingen: It has been a great experience. It was easy to set up and implement. It was easy to get all of our sales team on board

Pluspunten:

This product is very easy to use, which ultimately makes my job easier. Their customer service is very helpful as well

Minpunten:

There have been several times my leads have gotten "stuck" and i have had to call to get them taken care of. It doesn't happen often.

Usage

Opmerkingen: Amazing I wouldn't switches things up ever, I look forward to continue using this product

Pluspunten:

The interface is very sleek and easy to use, I love it and hope the company never switches over to another software

Minpunten:

There isn't too much I don't like about this software, It's slow at times, But that could very well be out internet.

Best DMS I've Used!

Pluspunten:

I love how easy Dealertrack DMS is for our used car lot. We use it daily to track our inventory and submit finance deals through outside lenders. The documents provided are very helpful for our business as well. Its very easy to learn!

Minpunten:

Nothing that I do not like about Dealertrack DMS

Dealertrack, good but some faults

Opmerkingen: I have found that overall this is a good platform. I like the overall UI and ease of use.

Pluspunten:

I like that I have become accustomed to all of the features and its ease of use. Being a daily user I need something that functions properly so I can work efficiently.

Minpunten:

Sometimes the software can crash with some regularity.

If you’re new in the business, this is the most simple software and best bang for your buck there is

Opmerkingen: Like my title says. Best bang for your buck.

Pluspunten:

Finance finance finance! You need a way to submit your deals, the old school sending customers to the bank themselves doesn’t work anymore.

Minpunten:

The wait time to get signed up. Customer service could be much better.

easy to use

Opmerkingen: saves time. availability of finding new lenders

Pluspunten:

it sends all the information needed to several financial institutions therefor saving us time and money.

Minpunten:

not all financial institutions are available or integrated with the software . Unable to fax credit applications

Dealer Track is an excellent CRM tool to have when your preparing a new deal for financing structure

Opmerkingen: Great for utilizing your customers information for a deal structure, pulling credit and expediting your deal to all the Banks and Credit Unions you use for approvals.

Pluspunten:

Great for utilizing your customers information for a deal structure, pulling credit and expediting your deal to all the Banks and Credit Unions you use for approvals.

Minpunten:

Unfortunately, not all Banks or Credit Unions use the Dealer Track platform. And you have to be established with a Bank or Credit Union to expedite a deal to. It would be nice if the system had Financial Institutes on their platform to help out Independent Dealers.

Dealertrack update

Pluspunten:

The new update is easy to pull a credit report and customer information.

Minpunten:

Very very difficult for the inventory to be updated and merged with the application.

Where would we be without it?

Pluspunten:

Easy to use how multi abilities to book out, and save inventory works great with DMS

Minpunten:

Just that I cannot integrate with our OEM product (as of yet)

extremely easy to use and very helpful

Pluspunten:

extremely multi faced many things can be going on at the same time

Minpunten:

I have been using Dealertrack for a while i really like thats dms

Great Product For Finance

Opmerkingen: Easy to use software that allows us to get the customer approved on the spot. We have hooked up with 35 lenders and that's just the starting point!

Pluspunten:

Very easy to use

Minpunten:

none

Dealertrack

Pluspunten:

Able to create reports that I can export to Excel

Minpunten:

Having to Join different reports in Advanced Reporting so that they communicate with each other. Also I have had this crash multiple times a week

Easy to use

Opmerkingen: Easy to use, all dealings with customer service have been helpful.

Pluspunten:

Very easy to use and makes my job easier. Customer service is great and very helpful. Would recommend.

Minpunten:

I wish you could upload more than 1 picture automatically (besides stock photos) within inventory plus. I’ve been told this cannot be done.