Helpt Nederlandse bedrijven al 15 jaar
bij het vinden van de juiste software

Over Dealertrack DMS

Dealertrack DMS biedt een cloudgebaseerde oplossing die dealers helpt te groeien via eenvoudig te gebruiken, verbonden processen en open integratie.

Meer informatie over Dealertrack DMS

Pluspunten:

The product caters around the auto industry in all ways. It's consistently getting better by the day.

Minpunten:

No captive has partnered with them to mitigate said costs.

Beoordelingen van Dealertrack DMS

Gemiddelde score

Gebruiksgemak
4,2
Klantenservice
4,3
Functies
4,3
Prijs-kwaliteitverhouding
4,4

Waarschijnlijkheid van aanbeveling

8,4/10

Dealertrack DMS heeft een totaalscore van 4,4 van 5 sterren op basis van 115 gebruikersreviews op Capterra.

Heb je Dealertrack DMS eerder gebruikt?

Deel je ervaringen met andere softwarekopers.

Reviews filteren (115)

Michael
Michael
Finance Director in VS
Geverifieerde LinkedIn-gebruiker
Automotive, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

The Gold standard

5,0 5 jaar geleden

Pluspunten:

Before Dealertrack, trying to get credit applications over to banks was a tedious and monotonous process in which created a lot of tension for customers. The reason? Because to wait for a disposition for a customer could take quite some time. Enter Dealertrack! With Dealertrack, getting approvals was quick and easy.

Minpunten:

Nothing to report. During the time that I used it, I don't ever recall having any issues or having to call them up for either training or technical support. This is a true testament to how easy their software is to use.

daniel
Owner in VS
Automotive, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

The one and only solution for financing

5,0 4 jaar geleden

Opmerkingen: Awesome experience, I wouldn't use anything other than dealertrack to submit deals at my used car dealership.

Pluspunten:

-Very easy to find new lenders for sub-prime financing -Works very well with wayne reaves -The application process for submitting customers info to finance companies is seamless -Easy to submit applications to multiple lenders

Minpunten:

-Has a bit of a learning curve -The website should have a walkthrough for new users to learn the platform Nothing other than those 2 i've noticed

Steven
Salea manager in VS
Automotive, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Tragic update

1,0 4 jaar geleden

Opmerkingen: I've been using dealtrack for 15 plus year's and previously loved it, however after the change i absolutely hate it and will be looking into other options like RouteOne

Pluspunten:

Absolutely NOTHING, the ONLY thing this update did was get me to look into RouteOne!

Minpunten:

There is absolutely nothing i like about it, WHY would you change something that wasn't broken and user friendly? I don't get it, so i will be looking into other options!

Dawn
Operations Manager in VS
Automotive, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Dealertrack DMS

5,0 2 maanden geleden

Pluspunten:

The ease of use and simple integration made for a very easy transition.

Minpunten:

Overall there is not any particular thing that I dislike about Dealertrack.

Kyle
General Manager in VS
Automotive, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

10 Year Users of Dealertrack DMS

5,0 7 maanden geleden

Pluspunten:

Originally, we went from not using a DMS tool at all, to selecting Dealertrack DMS. We integrated with a lot of other Cox dealer-tools at the same time, and the functionality is great. Dealertrack DMS offers great connectivity between different dealership functions, including Service, Sales, follow up, and Business Office management. My favorite use of the DMS is following up on old deals and looking at when we sold a customer, what vehicle, and for how much.

Minpunten:

The only complaint I could think of with Dealertrack DMS is that it seems that the product does not get updated as frequently as it could. The user-interface has not changed in 10 years, from what I've experienced.

Michaela
Marketing Manager in VS
Automotive, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

The best in the market

5,0 6 maanden geleden

Opmerkingen: We have used Dealertrack for many many years, and have always been thankful to have them as partners. They save us so much time on the backend side of things that we can in turn use doing other more lucrative things.

Pluspunten:

As far as we are concerned, Dealertrack is about the best you can get in the industry. For how complex of a system it has to be, they do a great job with integrations and info management that save us TONS of time on the back end.

Minpunten:

It can be confusing, and it is not intuitive to use. There is definitely a learning curve, and each system is different, but in terms of options available, I believe it's the best in the business.

Brittany
BHPH Manager in VS
Automotive, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

OG Product in our Dealership!

5,0 7 maanden geleden

Pluspunten:

I like that we can utilize this product in every department at our dealership. Service and repair, parts inventory management, vehicle inventory, AND Buy Here Pay Here customer management.

Minpunten:

Stocking parts in and creating invoices in the same process could be easier.

cristian
finance manager in VS
Automotive, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

great tool for financing

5,0 8 maanden geleden

Pluspunten:

the integration with finance companies we use makes the pre-approval process easy for customers online and brings us more leads

Minpunten:

we have been on dealertrack since the beginning and have zero complaints

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Automotive, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Dealer Track - Affordable DMS solution

4,0 6 jaar geleden

Opmerkingen: Overall, it is not as good as some, yet still better than others. It tends to be one of the better affordable DMS available.

Pluspunten:

>Overall Cost is the normal variable in choosing the DealerTrack DMS *Cheaper Dealer solution than either CDK or Reynolds &Reynolds >Some Aspects of the DMS can be Automated even though the overall solution is FTP based. >Navigation is not too intensive >Able to set up Auto run extractions for provision to a CRM Solution >Setup of reporting and or File runs is normally easily accomplished >Offers In house Integration with Service App X-Time

Minpunten:

>Reporting is not as extensive as offered by other DMS providers >X-Time integration can be spotty at times >Limitations on the amount of Historical data that is maintained within the DMS, remaining Data is archived and is not as easily accessible. >System is not Live update for Automated reporting *Example: Automated reports set up today do not get recognized by the system as such until the nightly update occurs. >Seems to be fewer people available at a dealership that possess the proper admin access required for setting up reports or reviewing High end information.

Eli
Eli
Parts Specialist in VS
Geverifieerde LinkedIn-gebruiker
Automotive, 201-500 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

New DMS, works well

4,0 5 jaar geleden

Pluspunten:

Using this DMS software daily has been a little bit of a steep learning curve after so many years with Reynolds & Reynolds but as the time goes on it becomes more and more intuitive on a day to day basis. It seems they continue to run updates and improve the experience as well.

Minpunten:

Would have liked some more in depth training related to those that are computer savvy, there are a number of shortcuts that come in hand that we've had to learn ourselves that make using this DMS worlds more simple. Maybe consider adding this into the training program going forward.

tracy
co owner in VS
Automotive, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

great program for a smaller company

5,0 3 jaar geleden

Opmerkingen: ability to pull credit and generate applications with access to many lenders at one time is priceless, and easy to complete deals from start to finish regarding financing

Pluspunten:

ease of use, information available anytime at my fingertips,. Loved the ability to communicate with lenders directly from site. ability to save and store deals. all compliance material available at your fingertips.

Minpunten:

a little difficult to move from one deal to another without saving information first, but overall I am well satisfied with product

Marcus
Service Manager in VS
Automotive, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Best Automotive DMS

5,0 4 jaar geleden

Opmerkingen: We switched from Reynolds and Reynolds. The software itself looks so much nicer than R&R.

Pluspunten:

I like the software, very easy to use, easy to set up and also easy to train my employees on how to use the software.

Minpunten:

The one con I would say Dealertrack has, which it hasn't happened for awhile now, is that the website will go down and we can't use the software until the website comes back online.

Tabitha
General Manager in VS
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

I love being able to have all my lenders in one place!

5,0 6 jaar geleden

Opmerkingen: I couldn't imagine the F&I process without it!

Pluspunten:

I love that Dealertrack integrates with my other DMS software and I can seamlessly send apps to all of my chosen lenders. Counter offers are made right there and all within minutes. It shortens the car buying process for customers and F&I.

Minpunten:

There is a little bit of a learning curve when you first start. But the staff is very helpful and will help you get the most out of the system.

Dustin
Operations Manager in VS
Automotive, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Dont Do It

3,0 4 jaar geleden

Opmerkingen: Choose something else, you will be glad you did.

Pluspunten:

Widely used in Auto industry, same parent company as various other softwares important in the automotive sector.

Minpunten:

Very antiquated interface and apparently no intention to upgrade. Printer set up is like the davinci code. Customer support is terrible. Not designed for an independent dealer, only OEM's.

CALEB
Salesman in VS
Automotive, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Usage

5,0 3 jaar geleden

Opmerkingen: Amazing I wouldn't switches things up ever, I look forward to continue using this product

Pluspunten:

The interface is very sleek and easy to use, I love it and hope the company never switches over to another software

Minpunten:

There isn't too much I don't like about this software, It's slow at times, But that could very well be out internet.

Michael
Porter in VS
Automotive, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Very Helpful

5,0 3 jaar geleden

Opmerkingen: Overall my experience with dealertrack dms has been super satisfactory, especially with the customer service side of things.

Pluspunten:

Dealertrack DMS is very easy to use, as well has great helpful customer service as well as superior hospitality.

Minpunten:

Don't think I can think of any issues with the software due to its simplex.

Zack
Inventory Purchaser in VS
Automotive, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Must have

5,0 2 jaar geleden

Pluspunten:

Easy of use. Organized. Easy to visually look at inventory. Feeds data to various websites with minimal hiccups and reliable.

Minpunten:

User interface is somewhat outdated and needs a fresh look. Easier ways to search for inventory.

Jacquelyn
Payroll Admin & Warranty Clerk in VS
Automotive, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Dealertrack DMS will not disapoint.

5,0 2 jaar geleden

Pluspunten:

User Friendly. 360 Help Button. Multi Functional Report variety & options are second to none

Minpunten:

I wasnt too find of the Payroll with Dealertrack, however, couldnt be more happy with the switch to Netchex.

Sean
Inventory coordinator in VS
Automotive, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Dealertrack could be easier

3,0 2 jaar geleden

Opmerkingen: Dealertrack is middle of the road software that is somewhat easy to use.

Pluspunten:

Entering inventory is easy. Connecting to our site is easy.

Minpunten:

Design and layout of some features is not easy, visually appealing.

Clifton
Finance Manager in VS
Automotive, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Dealer Track is an excellent CRM tool to have when your preparing a new deal for financing structure

5,0 6 jaar geleden

Opmerkingen: Great for utilizing your customers information for a deal structure, pulling credit and expediting your deal to all the Banks and Credit Unions you use for approvals.

Pluspunten:

Great for utilizing your customers information for a deal structure, pulling credit and expediting your deal to all the Banks and Credit Unions you use for approvals.

Minpunten:

Unfortunately, not all Banks or Credit Unions use the Dealer Track platform. And you have to be established with a Bank or Credit Union to expedite a deal to. It would be nice if the system had Financial Institutes on their platform to help out Independent Dealers.

Paul
GM in VS
Automotive, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great product!

5,0 5 jaar geleden

Opmerkingen: We live it at the dealership

Pluspunten:

Easy of use. Simply and easy. I like it because it’s a self taught product.

Minpunten:

Nothing really negative to say. It’s a easy product to use.

debra
IM in VS
Automotive, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Where would we be without it?

5,0 6 jaar geleden

Pluspunten:

Easy to use how multi abilities to book out, and save inventory works great with DMS

Minpunten:

Just that I cannot integrate with our OEM product (as of yet)

BRIAN
general sales manager in VS
Automotive, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

extremely easy to use and very helpful

5,0 6 jaar geleden

Pluspunten:

extremely multi faced many things can be going on at the same time

Minpunten:

I have been using Dealertrack for a while i really like thats dms

CHRIS
GENERAL MANAGER in VS
Automotive, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Dealertrack Review

5,0 6 jaar geleden

Pluspunten:

It makes doing business with my lenders so easy and saves a lot of time.

Minpunten:

Nothing it works great, for what we need.

CHRIS
GENERAL MANAGER in VS
Automotive, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

DEALERTRACK REVEIW

5,0 5 jaar geleden

Pluspunten:

THE EASE OF SUBMITING APPLICATIONS TO MY DIFFERENT LENDERS.

Minpunten:

I HAVE NO COMPLAINTS ABOUT THIS SOFTWARE.