OwnerRez reviews

EXCELLENT ONBOARDING PROCESS

Opmerkingen: Hi [sensitive content hidden] , I just wanted to take a moment to thank you for your incredible support during our onboarding process with OwnerRez. Your patience, expertise, and willingness to go the extra mile truly stood out and made all the difference. Navigating new systems can sometimes be overwhelming, but you managed to make the experience smooth and manageable. Your deep knowledge of the platform and clear explanations helped us grasp the process so much better. We are so grateful for your assistance and feel confident moving forward thanks to your help. Please know that your efforts did not go unnoticed, and we deeply appreciate everything you’ve done for us. Thank you once again for being such a fantastic guide and resource. Warm regards,
Kelly and [sensitive content hidden]

Minpunten:

nothing at all, pretty happy with OwnerRez

Stop thinking about it and switch!!!

Opmerkingen: Every step of the way has been great. Yes, there is some work on the front end, but that depends on how fully you want to get into all that OR can do for you. We feel the work has been well worth it and continue to expand on how heavily we lean on OR to do the work for us! We are fans!!

Pluspunten:

OR has thought of everything!! We represent about 300 properties and the amount of time OR has saved us, or freed up for us to spend on more meaningful work is unbelievable. We are so much better at our job and can offer our hosts so much more than ever before. If there is an issue, emailing the Help Desk is so easy, they respond in a very reasonable time and keep you up to date if the answer takes some time to dig into. OR never disappoints.

Minpunten:

Honestly, we cannot think of anything to put in this category.

Tucked Away Cabin

Opmerkingen: This is my first property. I feel like it's going to be very good once everything is in place.

Pluspunten:

I like the many features that this program has to offer.

Minpunten:

A bit overwhelming at first. There should be specific directions to NOT go do profiles on VRBO and Airbnb because you can just upload from Ownerrez.

Difficult onboarding

Opmerkingen: Not good. It appears to be a powerful system but zero training and support make it a nightmare. I had to plead for help for a 30 minute call because of problems. Both sessions lasted longer because it even took staff that long to help with 1 or 2 things, Not getting to all my questions. The person was helpful but this stuff takes time to implement. I started w 2 houses and have 2 more. One would think they would want to make sure i have a good experience to get more sales.

Pluspunten:

Still new but using OR to manage multiple properties in 1 platform

Minpunten:

Onboarding is pretty much non existent. Would have eliminated 5 double bookings and days of waiting for answers if only they took 1 or 2 30 minute sessions for a call. Most of time, you email with a problem and wait. Sometimes for 24 hours before getting a response.

Ownerrez gives me valuable time back!

Opmerkingen: So far, with the onboarding and Pro-Connect help, my experience with Ownerrez has been exceptionally positive. The help available is timely, professional and friendly. I highly recommend Ownerrez to other short term rental owners looking for administrative assistance in running their rental business

Pluspunten:

Ownerrez is an amazing tool that helps me professionally run my short term business and saves me time and head space. I only have one rental, but I also have a bookkeeping business and Ownerrez is invaluable at taking over those tasks that take up so much time and thought. From messaging guests to keeping my calendars synched, taking payments on time, synching my rates across all platforms, etc. Ownerrez does it all and does it so well!

Minpunten:

Ownerrez is not as user-friendly as other software programs I have tried, but the benefits far outweigh the cons. It is capable of so much!

Worth every penny.

Opmerkingen: Customer service is exceptional. When I have a question I get an answer within a day, and they'll follow up again a few days later to make sure all is good. The have webinars often as well for extra help and information.

Pluspunten:

OwnerRez is so easy to use and keeps everything I need to manage my property all in one place.

Minpunten:

I have yet to find anything I dislike about OwnerRez.

Great help in running our STVR business.

Opmerkingen: Overall Owner Rez has been very helpful in running our short term vacation rental business. Even when we only had one property, Owner Rez was invaluable in helping us to keep all of our calendars synced in real time in all the platforms we use. It has also saved time by automating much of the reservation process and by providing useful reports.

Pluspunten:

Helps me coordinate all my calendars on all the different platforms our properties are listed on. Automates much of the reservation process.

Minpunten:

Slow to roll out improvements requested by users.

Great platform for managing everything in one place

Opmerkingen: Overall I am very satisfied, [sensitive content hidden] was wonderful to help with training and onboarding.

Pluspunten:

Love that it combines all the platforms in one place.

Minpunten:

A little difficult to know where to go if you aren't very tech savvy - I use several CRMs as part of my job and still find the platform a little difficult to navigate. The website options could use some better customizations.

Sean's review

Pluspunten:

Its capability to integrate with the short term rental sites

Minpunten:

That is doesn't have a true app. The other option seems to work fine

OwnerRez Review

Opmerkingen: I am a new customer with OwnerRez - they are eager to help you get up to speed. Their product is very robust but they there every step of the way making sure you have the resources you need to figure things out.

Pluspunten:

Support is easy to schedule and easy to work with!

Minpunten:

The program itself has lots of features!

Unprecedented Efficiency with OwnerRez Property Management Software

Opmerkingen: I can't help but gush about the incredible functionality and effectiveness of the OwnerRez Property Management software. As an avid user, I have found the software to be extremely user-friendly and easy to set up, even for those who may not be very tech-savvy. OwnerRez truly simplifies property management by automating and streamlining a vast array of necessary tasks, making it a one-stop solution for all property management needs.What truly sets OwnerRez apart from its competitors is the company's constant drive to improve. They have displayed an unwavering commitment to listening to user feedback and continually refining the software based on their customer's needs and preferences. On multiple occasions, they've reached out to me, offering ways to enhance my user experience or to adjust settings to fit my unique needs better.The technical support offered by OwnerRez is exceptional. Every time there's been an issue or concern, their team has responded promptly, helping me resolve the problem with minimal downtime. This attentiveness and dedication to client satisfaction truly speak volumes about their commitment to their customers.However, what truly solidifies my trust in OwnerRez is their stellar communication and transparency. A prime example of this was the unfortunate program crash that occurred during the recent Christmas/New Year holiday. Despite the challenging circumstances, OwnerRez kept users up-to-date with the situation, reassured us of their efforts, and

Pluspunten:

User-Friendly: The OwnerRez software is extremely user-friendly and straightforward to set up, making it accessible to all, regardless of their technological know-how.Continual Improvements: OwnerRez's commitment to regular updates and enhancements based on user feedback ensures that the software stays relevant and continues to meet the needs of its users effectively.Proactive Communication: They are proactive in reaching out to users with suggestions for improvement or adjustments, demonstrating a genuine interest in providing a better user experience.

Minpunten:

Limited Color Coding: One drawback of OwnerRez is the limited options for color-coding properties. For users managing multiple properties, enhanced color segmentation could provide a more intuitive and efficient visual organization system.Pricing: Over time, the pricing model for OwnerRez has seen an increase, which may be a deterrent for some users. Despite the extensive functionality and quality service it offers, the increased cost may be a concern for those operating within a tighter budget.

Robust system with amazing support

Opmerkingen: I recommend OwnerRez to every property manager I meet. Enough said.

Pluspunten:

It covers everything I need it to do. They're always adding more features. Customer service is timely and knowledgable.

Minpunten:

Because it's so robust, it can be overwhelming to get started. But their videos, and more importantly, customer service is second to none. A rep spent hours with me getting things set up in the beginning, and I will never forget how much I appreciated and valued that help.

Best business decision we have made so far: choose OwnerRez

Opmerkingen: The best decision we have made in getting our company to a higher level of automation.

Pluspunten:

Customer service is exceptional. When we email a question, we get a comprehensive reply within 2-3 hours, always with screenshots and very clear guidance on what to do in the system. The system was very easy to set up, because there are recorded short videos that explain everything. The UI is extremely intuitive and the polar opposite of the vendor we pulled the plug on.

Minpunten:

The reason we felt we owe OR this review is because there is nothing they could have done better. Anyone looking for property management or vacation rental software should know about OR.

OwnerRez: more than a channel manager!

Opmerkingen: Exceptional! OwnerRez, the product, has allowed me to do what I needed to do to be able to offer Direct Rentals to potential guests. The software does everything I need it to do: syncs calendars across all channels, streamlines email communications with guests, automates communications with guests, manages all channels, accepts credit card payments securely through Stripe, and most importantly, we can purchase Damage Protection to protect our property from potential losses that are so risky with renting to people you do not know. I could not find any other company that offered this to us. Your support staff are exceptional. I have had very positive interactions with others at OwnerRez as well, if only in email.

Pluspunten:

My account rep, [sensitive content hidden] has been immensely helpful!! So I am sold on OwnerRez, not just on the software product, but on the PEOPLE who represent your product. Pam has been patient, kind, helpful, knowledgeable, responsive, and motivating to me. She made me feel like I could handle the task at hand. She took baby steps with me, and gave me all the time and attention that I needed to successful get onboard. If ever I need assistance, she is always responsive, and timely. She knows the product well, and represents it well.

Minpunten:

Honestly, I can't think of a thing. I am a satisfied customer, and have been promoting it online on various FaceBook groups/threads.

The only one worth having

Opmerkingen: Awesome. It took a few weeks for me to get everything set up, but it has saved me so much time over the last few years that I cannot imagine running my vacation rental without it. You also get special perks, like being able to collect security deposits and process your own payments

Pluspunten:

I am so glad I found OwnerRez. I used to solo manage 3 properties and, while OwnerRez took a while to set up, it has saved me SO much time and hassle now that it is set up. I can’t imagine being without it and would never consider shopping another software. The customer service is great (real people who care and actually solve your problems). I describe OwnerRez as a union for Vacation Rental owners and I recommend it to everyone I come across.

Minpunten:

The software is perhaps a little harder to use and more dated looking then some others (think Windows PC vs MAC) but there a ton of features and settings and once you figure all those out you’ll be glad there are so many options and that the software is so robust.

One stop shopping!

Opmerkingen: Exceptional and I am happy that I decided to go this route for my rental. Hopefully my rentals will grow and they will all run through OwnerRez.

Pluspunten:

First of all, the customer support has been unreal. It is a little overwhelming when you are just starting in this business. I just started my rental in April 2024. I set up in other sites and my friend suggested using OwnerRez to manage all sites. Best advice I listened to.

Minpunten:

It was a little difficult to set up at first but my one-on-one with [sensitive content hidden] was a lifesaver.

Five Stars!!!

Pluspunten:

Five Stars!!! - OwnerRez is a great company and a fabulous property management solution. Their platform is user-friendly, packed with essential features, and provides excellent customer support. Highly recommended for anyone looking to manage their vacation rental properties efficiently!

Minpunten:

Starting up, learning everything, not having a support phone number.

Great Experiences

Opmerkingen: Extremely happy with everything that has been provided up to this point.

Pluspunten:

Ease of tracking for properties. One stop updating for multiple platforms. GREAT CUSTOMER SERVICE!

Minpunten:

Getting everything set up can be a little confusing. However, there is plenty of information to walk you through every step.

Awesome software!

Opmerkingen: So glad I chose OwnerRez, I cannot imagine there being a better soft ware and support staff and pricing is very reasonable.

Pluspunten:

The customer support is awesome, my questions are always answered quickly and with very knowledgeable support staff.

Minpunten:

Some of the language is a bit technical.

Exactly what I needed!

Opmerkingen: Amazing, would highly recommended.10+ star if possible

Pluspunten:

OwnerRez is the best option I could choose to manage my vacation rental! I love all the videos and resources they provide. Kudos to [sensitive content hidden] for her professionalism and knowledge during the 1 h complimentary call, and for all the resources and explanations she sent to me afterward.

Minpunten:

Nothing to think of right now. Everything is great so far

OR- great software, a lot to learn!

Opmerkingen: great for channel management... experience is good... wish I had someone to call when I cant find things even using the help feature... sometimes trying to find things I cant seem to come up with the correct verbiage...

Pluspunten:

features are good... functionality is good for what I need...

Minpunten:

I find it hard to adjust things... there are so many layers to the system, I cant always find what I am looking for... there is no one to call when that happens... getting an email response can take quite some time...

Highly recommend

Opmerkingen: Very excited to see how this impacts my season - the automation should be time saving

Pluspunten:

How it automates the rental process for property management

Minpunten:

The website was hard for me to initially navegate as my process is a bit different. [sensitive content hidden] and the other OwnerRez support team was fantastic in assisting me and answering my questions.

Best property mgmt software out there

Opmerkingen: Excellent

Pluspunten:

Messaging, Calendars, Integration with AirBNB & VRBO

Minpunten:

Bit of a learning curve because it's so customizable

Perfect software for a Vacation Rental Owner Manager

Opmerkingen: A little over a year before VRBO was purchased by Expedia I had ventured into the vacation rental market with just one property. At that time 95% of my bookings came via VRBO, with the remaining 5% coming from Airbnb. The first year was very good. When ownership of VRBO transferred, my business dropped by nearly 70% and customer support became essentially non-existent. In my frustration with being subject to the whim of large corporations, I was determined to create a simple way for guests to book directly with me. I knew this would mean I needed a way to manage my calendar, present rates and allow online booking. For nearly a week I researched various vacation rental management platforms before deciding OwnerRez was the best fit. OwnerRez was fantastic, they gave me all kinds of tips on how to build my website, how to set-up a merchant account and how to configure OwnerRez to accurately reflect my intentions. Since onboarding with them I have watched them continually improve their platform, adding more capabilities, simplifying processes and generally adapting to the evolving vacation rental marketplace. Through it all, their interface has remained about the same and their amazing customer support hasn't changed a bit. Thanks to OwnerRez, my vacation rental is no longer dependent on large booking sites, though I do still take bookings via Airbnb and VRBO. More than 50% of my business comes directly through my website. I cannot recommend OwnerRez highly enough!

Pluspunten:

OwnerRez software is incredibly easy it is to integrate with a website. Thanks to this software, my guests can check availability, get quotes, book, and check reviews collected from several sights and right on my website. I've never had an issue with my website not performing correctly or with incorrect information being presented to my guests. For those who are curious about what the guest interface looks like on a self-built website take a look at TheRedwoodRetreat.com. All dynamic information on this website is provided through and controlled by my OwnerRez account. I have only the most basic layman's knowledge of web design, software interface and computer technology in general, yet I was able to build my own website through which guests can book directly with me. Beyond supporting website integration, OwnerRez has flexibility in almost all aspects of control, from rates and length of stay to seasonality and custom integrations with commercial booking sites such as Airbnb and VRBO. Their custom e-mail templates offer endless possibilities for creating great guest interactions, notifying third parties. I even use them to send myself reminders to give guests special offers when there are short gaps in my calendar. OwnerRez is constantly making improvements to adapt to the ever-changing vacation rental marketplace. Their help articles and customer support are insightful and provide step-by-step processes for some of the more complicated aspects of set-up.

Minpunten:

There are still more features on OwnerRez than I actually use. This is not a 'con', but it is critically important to take the time to understand how you are supposed to do what you are trying to do when using OwnerRez. The vast flexibility of the program means there is plenty of room for user error. In most cases a warning will present if you create a clear conflict. But if you make an error in your rates and don't catch it, you may be giving a lucky guest a great deal without knowing it. OwnerRez has done a great job of providing well written, easy to follow help articles. My technique for making sure I don't create problems for myself is to search the help archive for articles regarding what-ever it is I want to do and read them carefully before diving into my project. There is one area I'd like to see improved: Currently the financial reports provide great information and flexibility. However, they have no way to capture the credit card processing fee's I pay through my merchant account. Providing an integration with merchant accounts which allows credit card processing fees to be captured would bring this area of reporting up to the outstanding standard OwnerRez has already set.

OwnerRez Integration Leads to 50% Increase in Gross Revenue, Better Reviews and So Much Time Saved

Opmerkingen: We've had an amazing experience with OwnerRez, and have been thrilled with the ease of use on a daily basis. Customers are seamlessly searching our listings on multiple booking sites, making their reservations, paying for them, signing our Renters Agreement, and followup with us with positive reviews, all made so so simply by OwnerRez (we're especially fond of the automatic email trigger systems, which have automated the majority of guest interactions). I highly recommend OwnerRez.

Pluspunten:

OwnerRez has been instrumental in growing our vacation rental portfolio from 2 units to several more. The software makes cross-listing among different booking channels a breeze, and the single reservation calendar helps us keep a firm handle on all our reservations. If I had to pick just one favorite aspect of the software, it's that, once fully implemented, we are able to offer direct bookings and are no longer tied to the big players in the vacation rental industry. That means we can enforce our own policies on house rules, guest damages and more. OwnerRez gave us that freedom. My second favorite aspect was the integration with dynamic pricing software, which has led to an almost 50% increase in gross revenue from previous years.

Minpunten:

OwnerRez wasn't the easiest to implement - we took about a month to fully integrate, and learn the ins and outs of the software. That said, they do offer a concierge integration service (which we didn't utilize) which might be especially helpful if you don't have the time to learn the software in detail yourself. But the time we did spend learning the software gave us the confidence in knowing how to use the entire system, and the support forum is incredibly robust. Somewhere in the help docs is the answer to our problem, almost every time. The remaining times we send a quick email over to Support, and they respond with the answer and steps to solve the problem, even on the weekends, which is incredible. The most difficult aspect of integration wasn't OwnerRez itself - it was our time in learning the complexities of the software, and just how much it can do for us, from credit card processing integration to dynamic pricing integration, to smart door locks, plus of course the main features of one place to house your customer interactions, listings and booking channel integrations.