CareVoyant Home Care reviews

User Friendly

Pluspunten:

Love the new web version. It is user friendly for all.

Minpunten:

Not knowing all the functions that I am allowed to use

Very versatile software

Opmerkingen: We needed a solution with point of care documentation for private duty caregivers as well as home health disciplines. Their CareVoyant Mobile app is awesome. They also have a great solution for communication called CareVoyant Messaging. For us, a big plus was being able to build our specialty program goals and interventions right into the system.

Pluspunten:

This software has tons of features and is super flexible. If you have a non traditional set of service lines and you need done software that can run all of it, CareVoyant is a great option. My agency has home health, skilled private duty and nonmedical home care.

Minpunten:

Set up takes time, but it's worth the effort to do it correctly.

Difficult to learn and use. VERY expensive

Opmerkingen: I lost good employees because they were so frustrated with the software. We left Carevoyant after using them for 15 months. I would NEVER recommend this system to any home health or private duty agency.

Pluspunten:

One program for all your service lines, DME, outpatient therapy, private duty home care, home health

Minpunten:

VERY expensive. VERY steep learning curve. Difficult to use. Every time you call for help, you are charged a fee.

Home Health review

Opmerkingen: We are a medium sized Home Health agency and have been using Carevoyant intuitive mobile app for about 2 years and the general back office software for about 10 years. We like that the software if integrated to incorporate clinical, financial/billing, and payroll all in one and now with the Intuitive Mobile our clinicians in the field are able to document remotely and we can easily incorporate their documentation data into our data the office. We like the ease of use and the fact that it is fairly easy to customize to our needs. CareVoyant staff, including tech support, are very friendly and helpful as well as easily accessible. CareVoyant frequently updates their software to keep up with advancing technology. They have recently introduced NFC tags for the option of tracking real time location of clinicians that helps with billing accuracy and monitoring. The owners are great to work with. They have the option of the purchasing company self-hosting on their own servers or CareVoyant offers server hosting to relieve the purchasing company from having to maintain their own servers. Tech support is usually very prompt however as the company grows I feel more tech support could be implemented to continue to offer tech support in a timely manner. Occasionally a little more guidance is needed when new versions or changes are released but as the company is continually growing they are incorporating more support staff. Sometimes there are glitches that have to be fixed when they roll out their updates or upgrades.

Pluspunten:

We like the ease of use and the fact that it is fairly easy to customize to our needs. CareVoyant staff, including tech support, are very friendly and helpful as well as easily accessible. CareVoyant frequently updates their software to keep up with advancing technology. They have recently introduced NFC tags for the option of tracking real time location of clinicians that helps with billing accuracy and monitoring. The owners are great to work with. They have the option of the purchasing company self-hosting on their own servers or CareVoyant offers server hosting to relieve the purchasing company from having to maintain their own servers.

Minpunten:

Tech support is usually very prompt however as the company grows I feel more tech support could be implemented to continue to offer tech support in a timely manner. Occasionally a little more guidance is needed when new versions or changes are released but as the company is continually growing they are incorporating more support staff. Sometimes there are glitches that have to be fixed when they roll out their updates or upgrades.

Benefits of Care Voyant

Opmerkingen: communication and all around picture of the client and the services we provide.

Pluspunten:

Improvement moving to web base speeds up the log in process and give us more options, being able to see a client and all services and being able to communicate with staff through the app

Minpunten:

building of assessments and forms is complicated

CareVoyant review

Pluspunten:

We have been using CareVoyant for 4 years. We utilize it for Home Health Care Medicare certified visits. We also utilize it for our private duty custodial care services. We like CV in that they have 1 database for both divisions. One entry for the client and one entry for the employee... not dual databases for each. We found if you are looking for the lines of business that I mentioned, it is the best fit! CV's owner, their support and develop teams are invested in making the product the best that it can be. They are easy to talk to and engage in meaningful software discussions.

Minpunten:

Every software has its issues. CV works hard to focus on the things that matter.

Recommend

Opmerkingen: Always get quick responses, kind, friendly support. Always updating and enhancing the product to make day to day tasks easier and more user friendly.

Pluspunten:

Always looking for ways to enhance product. Listens and incorporates as much suggestions as possible for users.

Minpunten:

Anything on clinical notes that have repetitive information (ex. Vitals) would automatically generate in all parts of the clinical notes.

Our Nurses Love it!

Pluspunten:

I've been our Home Health Agency's IT / Super User for almost 4 years now and we absolutely love the Software. The Nurses Use it for Point Of Care, the office staff loves the flexibility of scheduling in it, The administration loves the Dashboards and Reports that are presented to them, and the billing department lives in the software. It really started working best for us when we started using CareVoyant fully instead of just using it to meet electronic filing requirements. When I first came to CareVoyant our users had mixed feeling about it, but the more we started using it the more we loved using it and wanted to do more in it. We now use the software in our Mental Health Clinics for both Doctors and Therapists. As well as in our Long Term Care facility. We are really looking forward to rolling out Intuitive

Minpunten:

Nothing! their support is top notch, they are always interested in implementing new ideas and enhancement requests

Carevoyant fills the need for a fully integrated solution for Healthcare in their area of expertise; Home Health, LTC, and Outpatient.

Pluspunten:

Flexibility, you can customize the application to the way you do work instead of vice versatile. The company is very responsive to your needs. You get to know the employees personally from the President to the programmers.

Minpunten:

It can be expensive for small providers if you use a lot of modules. Also, with the customizations, it can take awhile to implement, but they do have an excellent implementation that works with you.

CareVoyant has been an excellent company for us to partner with for our EMR system.

Pluspunten:

CareVoyant has a reasonable price tags and they are willing to work with you in order to customize their product to fit your companies needs. This is a rare feature in the software world today.

Minpunten:

It can be a bit overwhelming for new users to learn because there are so many different functions. Platform needs to become more user friendly, but they know this and they are making a lot of progress in this regard.

Claims

Opmerkingen: Medical billing - I like CV Web the best

Pluspunten:

I like the functions and features, but sometimes wish it was a bit more user friendly

Minpunten:

I wish it was more user-friendly, Without training it can be difficult to use at times ( CV desktop mainly )

We are just beginning to use many of the features that this software offers. We are very pleased.

Opmerkingen: CareVoyant lets us put all of our medical data in one place. Everything from the first call of a referral to receiving payments are all done and managed in CareVoyant. Then CareVoyant interfaces easily with our accounting software (Dynamics GP) to complete our business needs.

Pluspunten:

We are moving almost all of our processes to CareVoyant. Because of CareVoyant's flexibility, we are finding that CareVoyant has features and processes that make it possible to implement these processes with minimal changes to our overall workflow procedures.

Extensive HH Software

Opmerkingen: I have watched the application grow over the years and am pleased with the changes made. Staff and owner really listen to their clients and are interested in making the product better.

Pluspunten:

Many features, always looking to improve user experience, up on regulations and security, great support.

Minpunten:

Somewhat clumsy to move around in but new delivery cloud method will improve that.

You Have to Buy In

Opmerkingen: Pros: Top of the Line support any support tickets are addressed same day. Great Community of other Users to Network with. Extreme Flexibility and customisation. Point of Care integrates with every part of the business. Cons: Creating Staff buy in is always a challenge, but we went from having no software to having it in the home and that is a difficult process to change. I've been our Home Health Agency's IT / Super User for almost 3 years now and we absolutely love the Software. The Nurses Use it for Point Of Care, the office staff loves the flexibility of scheduling in it, The administration loves the Dashboards and Reports that are presented to them, and the billing department lives in the software. It really started working best for us when we started using CareVoyant fully instead of just using it to meet electronic filing requirements. When I first came to CareVoyant our users had mixed feeling about it, but the more we started using it the more we loved using it and wanted to do more in it. We now use the software in our Mental Health Clinics for both Doctors and Therapists. As well as in our Long Term Care facility. We are really looking forward to rolling out Intuitive in the first quarter of 2015, and we are using it for around 50+ nurses in the field currently using RDP. Investing in training was really key for our success, and I have developed a training that we use for all new employees before they ever get trained by anyone.

You Have to Buy In

Opmerkingen: Pros: Top of the Line support any support tickets are addressed same day. Great Community of other Users to Network with. Extreme Flexibility and customisation. Point of Care integrates with every part of the business. Cons: Creating Staff buy in is always a challenge, but we went from having no software to having it in the home and that is a difficult process to change. I've been our Home Health Agency's IT / Super User for almost 3 years now and we absolutely love the Software. The Nurses Use it for Point Of Care, the office staff loves the flexibility of scheduling in it, The administration loves the Dashboards and Reports that are presented to them, and the billing department lives in the software. It really started working best for us when we started using CareVoyant fully instead of just using it to meet electronic filing requirements. When I first came to CareVoyant our users had mixed feeling about it, but the more we started using it the more we loved using it and wanted to do more in it. We now use the software in our Mental Health Clinics for both Doctors and Therapists. As well as in our Long Term Care facility. We are really looking forward to rolling out Intuitive in the first quarter of 2015, and we are using it for around 50+ nurses in the field currently using RDP. Investing in training was really key for our success, and I have developed a training that we use for all new employees before they ever get trained by anyone.

Great Software

Opmerkingen: Top notch support!

Pluspunten:

It's an all in one software for health care agencies. Easy to use. The new Web interface is fantastic!

Minpunten:

There isn't anything I don't like. Great product.

Very easy to navigate

Pluspunten:

Great technical support and adaptability to each account user. Easy to navigate throughout programs.

Minpunten:

Training with new applications was fast paced and hard to follow at times. Nothing with software itself.

Complicated Software

Pluspunten:

The schedule verification module is ok. Payroll module is ok. Everything that leads up to doing payroll, is horrible.

Minpunten:

It is complicated. The support team is no help. The system always goes down or freezes up. It will boot you out. Do not like the scheduling aspects of this system at all. To many kinks. Took forever to even get up and running. It is always something. Not smooth at all. For the money, it does not run well.

LTC Manager

Pluspunten:

I enjoy the Flexibility, ability to customize forms and measurements. Ability to use both wired and wireless and on multiple devices.

Minpunten:

No scan for medication administration.

CareVoyant

Opmerkingen: Easy to use once you learn the system. Make sure you get proper training for you and your staff. The staff are all amazing people.

Pluspunten:

Staff is amazing

Minpunten:

Would like it to be more user friendly.

Our company has been using Carevoyant and it has been very reliable including the offline capabilit

Pluspunten:

-Ability to customize the software to fit specific needs -Competent Features w/ continued improvement -Proactive System Enhancement -Wonderful Staff -Effective Technical Support

Minpunten:

-Glitches periodically have to be fixed when they roll new features or system/feature upgrades.

Ok product

Pluspunten:

It has lots of abilities that can be used. I have only been using this product for about 2 years and this is one of many softwares I have used.

Minpunten:

I wish it could be set up more for extended hourly nursing. I wish some of the screens could be bigger

CareVoyant

Opmerkingen: They are aware of flaws and working on improving. Great people to work with. Willing to help.

Pluspunten:

Covers many areas of home care business. Support is quick and helpful. The company as a whole has great people and improving their system. They listen to the feedback.

Minpunten:

Hard to use but they are taking the feedback to make is easier. Lack in documentation but again they are updating as requested as much as possible

Versatile home care software.

Opmerkingen: Our company has used Carevoyant for a long time and it has been quite reliable. There are many new features of this software that are in development that look promising dealing with mobile services.

Pluspunten:

There are many useful features to handle basically anything in a home Healthcare environment. Corporate staff and support are fantastic.

Minpunten:

Documentation on the software is lacking. It can be difficult at first to learn the processes of how to do things correctly.

Great company, good software product

Pluspunten:

Owner is personable and available. Friendly and prompt customer support and innovative

Minpunten:

I would like the product to have a few more features. When features are requested, it will often take a long time to implement, but this is often the case in this business. I also would like to have the intuitive app be a little more versatile with device options. Currently it can only run on Windows OS, but we are told this may be changing in the future.