Orderhive reviews

Great, just great! Their customer service is much better than other alternatives.

Opmerkingen: - Inventory Sync across all marketplaces.
- Saved us money in operating expenses.
- Helped us reach higher ranks in many marketplaces including eBay and Amazon.
- Allows us to provide better customer service.
- Allows us to work with Drop Shipper with ease.
- Allows us to make better PO (since we know exactly how many products were purchased across all marketplaces).

Pluspunten:

Customer support: They have responded within few hours and was available on the phone / Skype whenever I needed them. Software: They offer integrations with all the main marketplaces and there isn't any limitation on the number of users. for each marketplace. They have templates for each situation you may encounter as a business such as an invoice, PO and many more. It's possible to export any information you need, create new orders via their system which is very valuable to manufacturers, as they work with Dealers. Price: I've checked all their competitors: Skubana, Zentail, SolidCommerce, Sellbrite and more, and I can tell you with complete confidence that at this time, Orderhive offers the best price for the features they provide. Ease of use: Their system is more advanced than most of their competition. They provide many features so it takes few days to get the hang of it but in return, you have control of everything. Their only real competition, in my opinion, is Sellbrite but the price difference doesn't justify it. My overall impression of them is very good and I suggest that if you manage more than two marketplaces and have an issue maintaining inventory count, try them. I'm certain you won't regret it.

Minpunten:

In my opinion, they are missing a listing tool, better analytics tools, and PO to be a complete package but I'm not complaining since you can solve two of those issues with a little bit of knowledge in Excel.

A must have for any product based business

Pluspunten:

I use OrderHive to as my inventory and order management app. It keeps track of everything I have on hand, orders I have coming in (from Etsy, Amazon, Shopify, etc.), and I can input my own orders from sales reps or wholesale accounts. I can then print packing slips, send invoices, input inventory I have coming in,, and much more! The support is very quick and helpful though I haven't needed much help since it runs smoothly. I highly recommend this app to keep track of all you have going on.

Minpunten:

I was previously using an order management software that sold, so I was fairly familiar with how they work, I needed some help getting a few things set up, but it was smooth sailing after that.

Be Cautious of Orderhive

Opmerkingen: 2 weeks ago, I sent an email to our original sales representative, stating that I wished to cancel the project. I had a reply from the CEO of the company, and in that email it confirmed what I had suspected for some time… He stated that “In the last two months, we have upgraded architecture of Orderhive to achieve customisation in the SaaS version. So we can deliver better and much faster than earlier. I am working on your requirement to figure out how we can achieve it in SaaS customisation.” Orderhive has essentially used the money we have paid them to develop our custom solution to upgrade their own SaaS solution - we have funded some part of the development of their SaaS product that they will ultimately use to sell to other customers. It is frustrating that they are now refusing to refund our monies, which in reality, is a tiny portion of what we have spent in time and wages on this project. They have a clear refund policy - but usually these only apply when something/anything is actually delivered. It is absolutely possible that the Orderhive out-of-the-box SaaS solution is a good one. However, I would warn anyone who is looking at the “Plus”/”Enterprise” solution to be extremely cautious of Orderhive. If you do go ahead, do not accept the scope that is sold to you by Orderhive - insist on a custom, detailed scope of works with details about how each feature will work. Insist on progress payments that are payable on delivery of each feature.

Pluspunten:

I can only speak of my experience, as an Orderhive Plus/Enterprise customer. I try to be fair in all my reviews, and this review should only be taken into consideration if you are looking at becoming an Orderhive Plus/Enterprise customer. Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive. There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation. This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work. The google doc that I created to try to capture the detail of each feature was simply copy and pasted in to the contract document - meaning that if I missed something then it was going to be developed incorrectly. It seemed that there was no attempt whatsoever from Orderhive to truly understand what it was that we required on a deep level.

Minpunten:

Nonetheless, once we signed the contract, and we paid the deposit, things were underway - and I will admit it did seem promising. Within around 8 weeks Orderhive had set up the staging and production server environments and had completed some very basic functionalities such as adding an additional column to the Kanban order view. However, once the very basic customisations were completed, things completely stopped. It was tough work from my part to get the Orderhive team together to discuss where the project was at, and why it had stopped. We had a couple discussions about how to get things back on track, but it was at this point that I wondered if Orderhive had just realised some of the complexities that would be involved in our customisations. It took around 3 more months of exchanges between us for me to formulate a plan in how finish this project - I compromised significantly on the features we originally requested. I actually removed the largest customisation from the project in the hopes it would kick it back in to gear. But it seemed the damage was done - the Orderhive team no longer wanted to work on this project - and instead place their focus on an easier (more profitable) area of their business.

For the money Orderhive works better than some really expensive programs we have tried.

Opmerkingen: Orderhive is an overall great value. Its inventory, kitting and bundling capabilities have made managing our inventory very easy. It has more robust inventory features than Zentail and SkuVault, however in other areas it still has a way to go. It has been more accurate with tracking our inventory across the marketplaces than other programs, and while it has more features, Inventory is really the only one we use regularly. I would love to see it grow into multi-channel listing management and add some more basic features and rules, but overall we are very happy with orderhive and will continue to use it.

Pluspunten:

It offers a good solid inventory solution. It has been hard to find a program with Multi-warehouse inventory tracking that doesn't cost a fortune. Unlike most other programs Orderhive will take the inventory out of the location that it is shipped from , keeping a more accurate inventory of each warehouse. The accuracy is pretty solid, as we have not found one yet that works for our sku set and setup, but Orderhive has been the best so far.

Minpunten:

*No half cent pricing- unable to use many of the built in features. *Partial ship orders from multiple warehouses. You cannot split an order into multiple warehouses to ship

Great All-In One Software!

Opmerkingen: Orderhive has been great. It has allowed us to accurately sync our inventory across 4+ channels and even automate fulfillment from outside sales channels to our Amazon FBA inventory. We have grown sales just by connecting more sales channels and accurately showing our inventory. They had the integrations we needed, and setup was easy.

Pluspunten:

This software had the most integrations, and more importantly, the integrations we NEEDED. We landed on Orderhive as they filled all of our channel needs as well as providing some cool custom Automation features that my team and I can write ourselves. Whenever there is ANY sort of technical issue / bug, we submit the issue directly to the support team and it is resolved within 24-hours almost all of the time. It usually only takes longer due to us needing to provide more information to the technical team so they can fix our problem.

Minpunten:

Not many items on this list, so I'm reaching here. Shipping is not as fluid / smooth as our previous software that did ONLY shipping, but our volume is low enough that it has not impacted our day to day operations. Writing Automation can speed things up and we have no problem shipping / fulfilling 50+ orders a day. We do wish there was a way to bulk MAP products together so we can quickly clean up our duplicate / multiple products that are the same but with different SKU's, but that is a task that should be done slowly anyways to eliminate the chance for mistakes.

Not perfect, but lightyears ahead of anything else on the market.

Opmerkingen: Orderhive has helped us reduce latency in order fulfilment, allowed us to setup automations which add users automatically to mailing lists in other platforms, and therefore ask for feedback, provide offers etc. It allows us to create invoices automatically, to manage our inventory across multiple platforms, to keep track of customers, to print shipping labels and all paperwork needed on customised forms that we built (The paperwork that can be generated is pretty standard, but all can be customised by you, if it's fairly minor or even i some cases major changes needed. You don't have to pay them for this.) We work much better now and I hope as we integrate more and grow, Orderhive will grow alongside us. Customer service is definately the high point. If I can be polite and say they are very patient, helpful and we are NOT an easy business/customer to fit software to. if they can manage you - you will be fine. Orderhive is not perfect, but it is more perfect than anything else on the market. It's also not the cheapest - but you get what you pay for - a million features, more can be built if you need them - I wouldn't hesitate to recommend Orderhive to anyone, and regularly do. Awesome.

Pluspunten:

Orderhive allows us to integrate almost everything with almost everything. Probably the best feature of Orderhive is the least tangible or measureable: the staff. The customer service I have received has been outstanding thus far. The team are knowledgeable and transparent and will always at least try to help you get to where you need to be. [SENSITIVE CONTENT HIDDEN] is smart and incisive and always goes above and beyond to get you there. I'm not sure when he sleeps, but is always around when you need him. The rest of the team are supportive and available. The automations are our other most liked feature. The ability to set rules based actions, create auto invoices, send emails when something happens, move orders around automatically is great. I genuinely could not find another piece of similar software that will do as much as orderhive does, for the price point that it does it at. It is not perfect by any means, but even in their flaws, they excel: there is, built in, a feedback feature which when opened, will allow you to search for issues highlighted by other users and from there you can see if it is development, planned, executed etc. If something needs doing they listen to users almost constantly and will implement it. It feels like they are building and evolving the platform on almost a daily basis and based on customer feedback, which is awesome.

Minpunten:

The one downfall of Orderhive is its biggest plus - It's massive. There is no way you will learn it all in a week or even a month. It is so packed with features that it's impossible to know how many ways it will fix workflows or what it can help you with, simply because it is so flexible; this takes time to learn. The demo version is not long enough (2 weeks) and you'll need to pay for the team to set you up ($99). This is a bit catch 22, when you do the demo with demo data, it looks like a fairly standard bit of kit - nice but nothing super special. It's only when you actually get your data in there and start using it that you begin to understand how and why it will help. You need to pay for this though, and i as a demo user, did not want to pay to be set up in a piece of software that by definition I hadn't decided i was using yet. Doing the demo with the team definitely helped and I recommend it to everyone. It's impossible to get an idea of it on your own. The help database is good, lots of videos, but way more depth is needed in articles to understand how features work the way they do. For example, what rules the automations follow. What order they get activated in. If one is triggered and another 2nd later automations instructions conflict with it, what happens. The automations side is new and I feel like they're still building it out though, so probably more articles will come later. The features though are great, and we genuinely couldnt run our business without them.

A Powerful Tool for Managing My eCommerce Apparel Business

Pluspunten:

Orderhive does what I need it to do, and more. Selling print-on-demand apparel on multiple platforms requires software that can bundle raw materials with final products and push out inventory updates in real time to multiple marketplaces and sales channels. Orderhive does this, plus it is a central location for order management, shipping, and reporting.

Minpunten:

The process for switching over my inventory system from my previous provider has been long, but it is a one-time task and I know it is necessary no matter which software solution I transition to. Thankfully, Atulya, my onboarding specialist, has made the process as painless as possible by being extremely accessible and responsive whenever I have a question and has walked me through every step of the process on zoom calls.

Good Linnworks alternative

Opmerkingen: I believe this software have potential to grow and become very reliable.
Whilst there have been some issues and downtime with the FTP integrations, the support team and their developpers have always been very quick to fix them and improve them with additional features The overall customer support has been exceptional As a company using Amazon, FBA, Shopify, Ebay, WooCommerce and wholesale sharing the same stock and syncing it from our ERP, it really works

Pluspunten:

It does all we need to integrate it with our ERP via FTP import / export XML

Minpunten:

FTP xml order export every 1 hour minimum might not be enough for some ERP integrations that need to sync orders and shared committed stock faster accross multiple channels. Decreasing the 1 hour window to 15 min ( like Linnworks ) would make a great difference

A perfect for my ecommerce store

Opmerkingen: Excellent

Pluspunten:

The strong integration with Woocommerce and Quickbooks and the easy to use workflow

Minpunten:

Ideally I would like shipping integration into my shipping partner they are currently looking at this

OrderHive ROCKS!! Easiest integration flow I have come across

Opmerkingen: IN LOVE..will recommend.

Pluspunten:

integration and chat help. pricing and easy of setup

Minpunten:

pros are not always super responsive cs time and onboarding calls can be challenging because not native english speakers - but totally doable.

Excellent! I have tried many of the others and this is by far superior in every way!

Opmerkingen: Daily sales summary report emails are great! Love the inventory capabilities. Not too complicated and utilizes bundling/kitting of products. Can integrate Xero. Instant pushing of updates to eBay, no time delay at all. Great, friendly and timely responses from customer service which are available nearly 24/7. Price is perfect. Lots and lots of features.

Pluspunten:

First would have to be the customer service as it is second to none. They are quick and clear to answer your query and fast to fix any bug. They also take onboard your suggestions for any improvement. Secondly I love the product and bundle functionality. It is very precise and you can accurately account for all inventory so you don't over sell and get the correct numbers. Thirdly I love how updates on inventory are instantly updated to eBay. This is very important as my previous software I would use would often update within 10 minutes frequently causing me to over sell a bit. Orderhive DOES NOT HAVE THIS PROBLEM! I also like the ease of use or the depth of functionality. If your a new user and want to get up and running quickly you can do this with OrderHive and when your a confident user you can start to dive into the other functionality to make your ecosystem of eccomerce software a much richer experience saving you even more time. Summing up, this software has it all and believe me I have looked. The price is right, the interface is vibrant and uncluttered and intuitive. Nothing but praise for OrderHive. Well done guys!

Minpunten:

This might sound picky but I don't like the fact I can't order the current sales by order value. They have an "Old View" which you can switch to which will let you do this but not under the "New View". When I brought this up with OrderHive they said they would talk to their technicians to see what they can do.(I anticipate this will be updated soon). Can't ask for more. I don't like that I can't set the inventory levels to be pushed to eBay. This is helpful for selling limits. They offered a work around for this which is setting a second warehouse and only having the amount of stock available in that warehouse that you want pushed. This fixes the problem but is slightly double handling though not too much bother. Im struggling to think of anything else I "Like Least".

So yes very happy with the product the service and the price. for us it is the way to go Recommended

Opmerkingen: We are a small online business with over 1000 products selling on multiple channels, & with our product's always increasing, we were desperate to find a cost-effective alternative to spreadsheets & the need to use substandard website plugins, for linking products between sales channels, plus we needed a reliable system to keeping track of product variants, multiple supplier sources and of course our sales v/s product costs, The biggest problem with finding never mind choosing a viable alternative was primarily cost, most of the online cloud based inventory management systems are ridiculously priced & over bloated for our needs, it took us a great deal of searching and demos before we found Orderhive. On reviewing this company & their software platform, i came across a post that stated one of the major concerns with this East Indian based company was a deficiency in language both verbal & grammatical. I can honestly say that as an Englishman I have found their communication within both medians to be exemplary, as well as the quality of the personal customer service I have experienced, their staff are professional, knowledgable & always quick to respond with not only standard information & explanation but also with listening to suggestions (We needed a sort filter to display out of stock / low stock products in the inventory list) within a month it's now available, how cool is that!. The software is also visually crisp simple to use & very responsive, as of yet we have only utilised two of the many available integrations Ebay & Woocommerce, as we were trailing the product & only wanted to pay the starter level price of $49.99 a month, now we are sure & happy with the suitability,functionality & personal professional customer service orderhive offer us, we are planning to upgrade to the business level at a $99.99 annual subscription fee,as this level will offer us a further 4 active integrations, these are needed for adding Quickbooks online, stripe, amazon.ca & Canada post. It is important to mention however that to fully trail the product you need to subscribe to at least the starter pack as the demo version wont allow the integrations, when i queried as to why? the explanation was that when activating the integrations with third-party companies there is a cost to them (Orderhive).

So we figured ok business is business we all have expenses & signed up to the lowest monthly plan while i tried their product. Axiology Imports Canada

good for small business inventory management

Opmerkingen: I have stayed with orderhive because of the great customer service and the value. I have been looking for other similar products, which overall would be better at reporting, customize, and how the integration works so I can stop imputing information manually, but I can't afford those, so I would say that for the price, is the best option you will get.

Pluspunten:

I can unify the inventory count for multiple warehouses. Their customer service is amazing. That and the price for what I need is what I have kept me from leaving this service. Great price for what you can get for it.

Minpunten:

There are many glitches on the software, so I wouldn't advise for a big company, and I still have to do manual uploads on inventory count because of features that the software doesn't support. But I don't have so many SKU's. Integrations have been better over the years and I still find some issues with the products but customer service team is always available and ready to help.

Horrible Support

Pluspunten:

The user interface is modern and updated. The integration appears to work with both Prestashop and Ship station. The built in live chat appeared good. There is a lot of potential there. It looks slick and if they can get it work then they have something.

Minpunten:

After what appeared to be a smooth API integration we realized that not all the orders were coming into the order manager. Ship station also started duplicating orders into the order manager. Whats worse it took customer service days to understand what was going on even after several screen shots and videos we sent. Finally I did a SKYPE chat with rep and he said he understands. He said no problem give us a week, then the following week he said no problem how about another week. Again I kid you not he said let me have until end of the month. I said are you kidding. Where is your dev team? Can't they fix this minor issue in a day if they wanted to. He said we can dedicate someone to this project if you pay. I'm like what!!?!? You told me you were fixing this thing and then now you have not done anything and you want me to pay for something you advertise. Very irresponsible in my opinion because they advertise Prestashop Shopping Cart Integration. They wasted my time. Then the co-founder emailed me and asked my why I didn't' sign up! What is going on with you guys. If I had API access my dev team could have fixed it for you.

Does have some fantastic features and excellent customer care but could be a little cheaper

Opmerkingen: I am using orderhive now for about 5 month and must say that software is very advanced and versatile, especially for those who want to hook up a lot of channels but enjoys shopify too much as their main hub for order flow and product sync. It has solved us two biggest issues we have had - invoices that match our integrated label paper (including combined orders, etc.)and pick-list which allows you to quickly collect and process orders for the day just by pressing one button. It is well worth the money to paid, especially given the ease of the bulk adjustments that can be made on the system. It has also solved our biggest issue with shopify - lack of multi currency support where we simply use multiple shopify accounts with separate pricing strategies for each country. I do recommend it to those who want to have complete cost control and runs regular purchasing as this is also where I import my new stock given the ease of use and speed of raising a new order. I still believe that there is more to be gained if they would lower the price a little as I do want to expand and would welcome a fee + commission rather than the 25$ they charge for each channel as with so many shops you can easily run up into problems and that is also the reason why we are using other apps for eBay and another for Amazon integration. I am sure that with time they will only get better.

Pluspunten:

Great customer care and simple to use software

Minpunten:

Price for each channel is 25$ so if you have 10 channels that will be 250$ a month which is a little high.

Do not use this system

Opmerkingen: OrderHive has been a constant headache since I started using it. The developers are very shortsighted in what's required, for example not having a way to retain the original order number, for me this is really basic stuff.
When new features are launched they often haven't been thoroughly thought through, for example a feature being available in the UI but not via the APIs.
I find the support people don't understand the product very well, and certainly don't understand it's shortcomings. Everything has to be explained 3 different ways and then still nothing is done about it, I have to resend the same emails multiple times to get a response, and always be the one the follow up.
Unless you have extremely basic requirements then I would stay well away from this product.

Pluspunten:

Easy UI Cheaper than other systems

Minpunten:

Some basic requirements are covered Support is extremely slow, tedious and nothing ever gets finished

Good but can be better

Opmerkingen: We have automated our shipment and replacement process. Warranty tracking and shipment tracking had its ups and downs (mostly downs)

Pluspunten:

Ease of use, very good in its core functionality, and excellent assistance. Support provided by account managers is very good.

Minpunten:

Constant failures of webhooks and data sync failure between order and shipment modules

Love, Love, Love This Product and the Support is Phenomenal

Opmerkingen: Excellent!!!!! is totally helping us automate our order processing and shipping functions

Pluspunten:

We are a Food Bank for animals and need a lot of customization on how we fulfill our orders *Love the Custom Templates for our business it is huge to be able to customize our own templates to work with our systems. *Love the sync with our online store, we can also print multiple orders at the same time on separate pages, we can print our own customized shipping labels exactly like we want them also printing multiple on separate pages *Love the support - it did take me awhile to get used to the time differences between the US and India but now totally in the swing works great and having our own support guy is totally the best - always there even on holidays - Awesome!!!!! *Love the price as it works within our budget *there are really several other features we like and they are constantly working to upgrade and add new features to help jThank you so much Orderhive team for all you do to Help Us Help Them!

Minpunten:

Still working through the learning process but at the moment would say the scanning process but know it is a new feature and they are working to upgrade it's functionality

Great New order management App with superb potential

Opmerkingen: A streamlined order management and processing system so we can efficiently get orders out the door.
Stock management to allow us to keep stock levels correct in our warehouse and if we used accross multiple channels i.e. ebay amazon and our own website.

Pluspunten:

Very cost effective app that has great integration with Bigcommerce to allow us to efficienty mange stock and process our orders. Currently running to versions V1 and V2 the simplicity and ease of use of V2 is great (currently in Beta) but still, V1 gives you all the daily features you need, like editing orders shipping and stock management. Support is amazing. Allways on hand through the chat interface, they are very responsive even in the middle of the night. Very welcoming to ideas and suggestions for improvements to the system and are lightning fast at adding new features.

Minpunten:

Having gotten used to our previous system they do need some automation to reduce button clicks. On the cards for development but still not available are Rules system for automating selecting shipping methods. Really need a template system to allow creation of our own packing slip/delivery notes and invoices. Would love a template system for emails being sent to customers

Terrible Customer Support

Opmerkingen: Don't rely on them to run your business, it will be a mistake.

Pluspunten:

User interface is decent though it takes some time to get used to it.

Minpunten:

The company charges for custom invoices, which worked for 2 years until they did a platform update. Custom invoices stopped working (which is core functionality in an order system) and they couldn't fix it. They spend almost two weeks trying to fix it (according to them) and no luck. The fact they couldn't fix some basic functionality is troubling none the less.

Very good customer service

Opmerkingen: Customer service readilly available and continue until they have resolved the issue or question

Pluspunten:

The customer service is excellent. Always available to answer any questions

Minpunten:

I would prefer the shipping intergrations to not need a 3rd party

Best order system

Opmerkingen: Best system ever. Helped our company to handle and ship orders much faster.

Pluspunten:

Wonderful system and extremly good customer service. They are answering by chat directly inside the system, and help you out. The system it self is easy to use and you can handle orders easily and get them shipped out with integration with your shipping company.

Minpunten:

The order view should be a little easier and it should be possible to change customer data directly inside the order, and not via the customer tab.

I love Orderhive for our company's inventory management system - best part is the customer service!

Pluspunten:

Customer service is so prompt and will fix any issue you have, even customizable fixes. I like the report function and the easy layout of inventory. I like the ability to see low stock and out of stock items in different colors.

Minpunten:

I don't like that you have to go through the whole shipping/delivery process to complete an order. For our business we aren't actually selling our inventory or shipping it out, just delivering it to properties. So I wish you could customize that feature. I also have a hard time using a scanner to check in or out items cause sometimes if you go too quickly or too slowly it doesn't register the scans and therefore the numbers will be off. Also, it takes a bit of time to update new items/orders etc.

Been using Orderhive for more than 2 years!

Opmerkingen: Very helpful and worth every penny!

Pluspunten:

What I love about the software is the ease of use. This allows us to monitor not only our stock levels but also our estimated revenues which can easily be found on their dashboard.

Minpunten:

Some times there are glitches (which most of the software have) but its minimal and they resolve any issues right away.

Review about orderhive

Pluspunten:

Its integration with most of the channels. Also it covers most of the functionality needed in ecommerce business.

Minpunten:

Reports are limited and not user friendly. most of the times, syncing issues appear for walmart and mostly orders fall into not confirmed section and it has to be manually moved to confirm section. Also, for multiple fulfillment warehouses, it doesn't support channels and it is not possible to show inventory for respective warehouse on the channel.