Over SendGrid

SendGrid is het toonaangevende cloudgebaseerde platform voor e-mailbezorging, vertrouwd door meer dan 78.000 van 's werelds snelstgroeiende merken.

Meer informatie over SendGrid

Pluspunten:

The software is powerful and while advances it’s quite easy to get a hang of.

Minpunten:

The customer support was the worst I have ever experienced.

Beoordelingen van SendGrid

Gemiddelde score

Gebruiksgemak
4,1
Klantenservice
3,7
Functies
4,1
Waar voor je geld
4,0

Waarschijnlijkheid van aanbeveling

7,5/10

SendGrid heeft een totaalscore van 4,2 van 5 sterren op basis van 598 gebruikersreviews op Capterra.

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Reviews filteren (598)

Eddie
Eddie
CEO
Geverifieerde LinkedIn-gebruiker
E-learning, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

E-mail Marketing optimized for Professionals

5,0 vorig jaar
Bijschriften in het Nederlands beschikbaar in de videospeler
ZAiN
ZAiN
Web Developer in Saoedi-Arabië
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Overwogen alternatieven:

Does what it says on the box

5,0 2 weken geleden Nieuw

Opmerkingen: My email deliverability and response rates have drastically improved due to customers receiving my transactional emails.

Pluspunten:

Integration is dead easy and the free tiers are fantastic for small businesses and to try out the software.The Marketing Campain feature is great.Documentation is comprehensive as well. The real time analytics and reporting is fantastic.

Minpunten:

Payment issues and customer service response times are a bit of an issue.

Guillermo
Guillermo
Gerente in Spanje
Geverifieerde LinkedIn-gebruiker
Gezondheid, wellness en fitness, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Excelente para integrar con Click funnels

4,0 2 maanden geleden

Opmerkingen: Muy buena para integrar con Click funnels

Pluspunten:

He adquirido esta herramienta para poder integrar correos en Click funnels y no me arrepiento, la funcionalidad que tienen juntos es muy buena, además sus precios por cantidad de clientes es competitiva

Minpunten:

Mejorar un poco el entorno gráfico para apreciar las estadísticas de los correos

Alois
CEO in Oostenrijk
E-learning, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Overwogen alternatieven:

Terrible Product and much to expensive for what you get!

2,0 2 maanden geleden Nieuw

Pluspunten:

If you setup everything and subscribed to one of the most expensive plans you can send mails -_- thats all!

Minpunten:

The price is not the problem but what you get is a half finished product. In the first few months sending mails did not work at all. No error message. Nothing! We realized ofter customer complains. There is no double optin feature at all. The best way is to use custom fields and developer who writes additional scripts to handle the customer fields. The automation is terrible. You can only send emails after an fixed interval of 3 days. No option to change that. No option to send maisl after a click. Not even an option to delete emails in series of mails. You have to start a complete new automation. Adding just a delete button would saves hours!

Orianne
Orianne
Specialist Marketing in Spanje
Geverifieerde LinkedIn-gebruiker
Telecommunicatie, 10.000+ werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Sending SaaS emails through the service is the best option.

4,0 3 maanden geleden

Opmerkingen: Minimal running costs and the minimal need for application development make the API cost-effective. Even as a simple SMTP gateway, the API can perform many functions. These include distribution results and bounce information, which make the proper operation possible. MTA SaaS services are made possible by the original. It is used to display messages from the service provider and notify the public of upcoming announcements. Nowadays it is difficult to operate with an original because it could be used by malicious third parties as a spam pass-through. However, it can operate securely if appropriate security measures and patches are applied frequently. Using the SendGrid service frees business owners from work they cannot control.

Pluspunten:

With the sub-user functions and the ability to manage each distribution case, it is easy to confirm the rate and track each delivery in the dashboard. In addition, it is easy to ensure bounce time records and investigate why mail was not delivered from the dashboard. This is because each case has a dedicated distribution manager that can perform distribution management in each case. It is advisable to confirm delivery with a tracking code, but it is also possible to check mail confirmation without any further action. This process can be completed quickly with any of the services offered.

Minpunten:

Since the records of previous bounces disappear when searching, I want to extend the logging period a bit. To extract the data through webhooks, making a request each time is necessary.

Nicolas
IT Administrator in Frankrijk
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Send email easely to yours lists

5,0 2 weken geleden Nieuw

Opmerkingen: We already use our own software to manage mailing list so we use this only in email delivery and SMTP : it's a very good product for that - SMTP is not a pain to configure and delivery go to inbox in most of the cases

Pluspunten:

very easy to use. we don't need any list management so review is only for SMTP and email delivery. This solution make great job and it's really very good to deliver compared to other product.

Minpunten:

Sometime, mail could take some minutes before being send so that could be an issue for transactional email.

Emilia
Communications Coordinator in Finland
Administratie, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Good software for email marketing

4,0 3 weken geleden Nieuw

Opmerkingen: All in all, a really easy tool for weekly or monthly email marketing. Thanks to the lists, messages can be targeted to different user groups.

Pluspunten:

A straightforward and convenient tool for email marketing. In the preview phase, you can see how the email looks on different devices. That is very useful.

Minpunten:

The platform's email editing tools are too simple. If you want finer and more elegant features, you should code them, depending on which feature you want.

Pranjal
Co founder in India
Mediaproductie, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

More about deliverability and less about total email marketing solution defines sendgrid.

4,0 2 maanden geleden Nieuw

Opmerkingen: Sendgrid is great with delivering emails and is undisputed in transactional emails . Use it for its top notch deliverability, reporting and analytics as no other application even comes close to it in these areas but as a total email marketing platform; it lacks behind as it has very few campaign automation features, it is difficult to get used to and has a poor customer support. It is also slightly more expensive than others and falls in the middle of the lineup in terms of pricing.

Pluspunten:

Deliverability, reporting and analytics and email validation are the areas where sendgrid is at the top. It even tells you if the email ids you are sending emails to are active or are misspelled or are disposable. It has excellent reporting features and lets you know the emails which bounced, got opened or got unsubscribed. Its email editor is good wherein you can edit existing templates using drag and drop features and you can also use tags for sending personalised emails.

Minpunten:

Campaign automation, segmentation of contact lists are severe drawbacks of this application. There is hardly anything you can automate in terms of automating your campaigns or automating when to send emails on certain action points.

Marco
Marco
IT Administrator in Ecuador
Geverifieerde LinkedIn-gebruiker
Detailhandel, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Overwogen alternatieven:

More than just a simple SMTP

5,0 2 maanden geleden

Pluspunten:

It integrated quickly and effectively with other email marketing platforms, was fairly easy to set up, and improved deliverability in large part due to IP sharing which allowed for unrivaled readership/reception rates that were unmatched by any competitor, but unfortunately it has declined and is no longer the same.

Minpunten:

The bad thing is that the IP must be changed so that the mails are not classified as spam and reach their recipients, there are things that technical support does not want or can not collaborate to guide in the process of tracking mails.

Geverifieerde reviewer
Web Developer in VS
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Powerful

5,0 2 maanden geleden Nieuw

Opmerkingen: Customer support has been very knowledgable and supportive when I've talked to them.

Pluspunten:

We use SendGrid only for transactional emails, and its great.

Minpunten:

Wish pricing for dedicated IPs wasn't so expensive. Wish email templates could be organized into folders - for example, a folder for Client A that contains templates for Signup, Password Reset, etc, and then repeated.

Palla
Blogger in India
Internet, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

I doubled my conversion rate using SendGrid Email Management

4,0 2 maanden geleden Nieuw

Opmerkingen: I like the analytics and personalization features of SendGrid. I can easily Email lists from any file format and send emails to the right customers.

Pluspunten:

Creation of forms and building templates. Sending emails to the right users. Spam block and authentication email Email campaign management

Minpunten:

Cost is little pricey. Lack of advanced segmentation features

Geverifieerde reviewer
Technical Lead - Data Analytics in VS
Geverifieerde LinkedIn-gebruiker
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Reliable, high-bandwidth, and reasonably priced

5,0 6 maanden geleden

Opmerkingen: Overall, SendGrid has been a very valuable asset for our company. Even when we are not fully using every available feature, it's never failed us at a crucial moment, and continues to be a reliable and reasonably priced solution for us.

Pluspunten:

Our help desk/support team skews more to the "client's industry specialist" side and less to the tech savant end. That being said, SendGrid continues to be simple to use tool for those that interact with it daily. Setup and further customizations have been simple, and over the course of 10 years, it has continued to prove its value with minimum service inturruptions.

Minpunten:

Our team's only major complaint during our ensure using SendGrid was mostly when it was a less mature product. There were some shortcomings early on with the email marketing and contact management, but there has been considerable progress and improvements in almost all corners of their service and UI.

Rahul
Rahul
Chief Technical Officer in India
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

Most Underrated Powerful Email Marketing Tool

5,0 7 maanden geleden

Opmerkingen: Sendgrid is a powerful email marketing tool that offers superior services to its customers. Sendgrid is a must-have tool for start-ups, eCommerce businesses, freelancers and corporates. One thing that separates Sendgrid from other email marketing tools is their scalability once our list grows. The free version of Sendgrid allows you to send 100 emails every day.

Pluspunten:

What I like most about Sendgrid is that most of the tools out there offer easy integration with Sendgrid. Some apps can even directly integrate with SendGrid without using automation software like Zapier.

Minpunten:

Sendgrid's UI is a bit confusing and it took some time to get used to the options. The email editor lacks certain features.

Pius
Founder in Oeganda
Internet, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

SendGrid

5,0 7 maanden geleden

Opmerkingen: Sendgrid handles all my mailing campaigns and I have stuck with it from day one to date. I like the email deliverability and tracking metrics offered by SendGrid and will stick with it for the foreseeable future as everything works smoothly.

Pluspunten:

It was very easy to integrate with my existing stack. SendGrid has really worked hard to make sure it's easy to use their software with other services out there. Most website builders by default ask you to integrate Sendgrid as your emailing service, and that was the case with my website builder. It was really easy for me to get started as all I had to do was add an API key in a provided input field. SendGrid did all the heavy lifting and I did not have to do any coding or even go through the API documentation(which by the way is very comprehensive ). You fill that that is the case in so many services that integrate with SendGrid, integration is light-work.

Minpunten:

It is a little expensive, especially when sending a tonne of emails out and having a lot of contacts. Your email totals low-key add up when you have multiple drip campaigns and transactional emails set up. If you have a small budget it's really difficult to get measurable success on SendGrid as I found out when I just started while having a very low budget. The best way to get the best out of SendGrid is with a substantial budget, and that's a bummer when starting out.

Dome
Digital Director in Italië
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

That's the best smtp software you can get for your buck

5,0 vorig jaar

Opmerkingen: i would recommend sendrgrig to everyone my mum included. It's just the best smtp provider if you consider money and value

Pluspunten:

ok this is not a free software but you can get all you want: just smtp or stats and more.. what I really enjoyed was the stats service.. If you run an e-commerce you'll be familiar with the question: "did my customer got the email?" well with sendgrid you can actually answer that question. You'll have a full report and you can easily tell if your customer got the email or something went wrong. This is something just invaluable.

Minpunten:

This is not a pricy software but you need to understand its value. if your business is not big enough maybe it will be hard to sustain. nevertheless i just can say this is the place to look even if you have a small business. unless you want to take the burden of handling smtp this software is just awesome.

Vishal
Vishal
Technical Manager in India
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

SendGrid - Best Email API for sending marketing emails

5,0 vorig jaar

Opmerkingen: I use SendGrid for sending communication and marketing emails to thousands of customers every day. Sending close to 100,000 emails per month and the quality of service is quite good. Must say I am happy to use SendGrid.

Pluspunten:

The best thing about using the SendGrid Email API was the performance measured in terms of email deliverability and server uptime. The dashboard provides good insights with respect to number of emails sent, delivered and opened. Thus helps a great deal in improving marketing campaigns. From the deployment point of view, the integration of SendGrid with the existing email service was quite easy and can be completed easily without great efforts.

Minpunten:

As far as technical aspects are concerned, there is nothing which I don't like. On the pricing front, would like to add my views. Currently, the pricing plans are available as Free (100 emails per day), Essentials and Pro. The Essentials plan starts from 14.95$ per month for upto 40,000 emails a month and the Pro starts at 89.95$ per month. These plans are good for small and medium size websites. Would be good to see if a new Basic plan is introduced for a low starting price of 4.95$ per month and offering upto 10,000 emails a month. Such a plan would be highly suitable for extra small website applications who have a limited customer base.

Eddie
Eddie
CEO in VS
Geverifieerde LinkedIn-gebruiker
E-learning, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

E-mail Marketing optimized for Professionals

4,0 vorig jaar

Opmerkingen: SendGrid is a tool made for those looking for industrial strength e-mail marketing. If you have a small list and want a free tool where you have many templates and can drag and drop designs, MailChimp is the right tool. However, if you are sending millions of e-mails and want to use code and highly technical attributes with tens of thousands of users in your e-mail list you pretty much have to abandon MailChimp and SendGrid is the best tool in the space

Pluspunten:

The code editor and how everything is optimized for coding allows for truly beautiful e-mail marketing campaigns. SendGrid can accommodate beautiful e-mail templates that were created in HTML/CSS, you just have to know how to code for it to be useful for you.

Minpunten:

They do not have a way to graphically edit particularly easily like with MailChimp. To make a good looking e-mail marketing campaign you must know how to code, there are not a lot of templates provided for you to edit or drag and drop. It was not intended as a tool if you would like to drag and drop. On the upside this got us to learn how to code better.

Oscar
Oscar
Gerente general in Peru
Geverifieerde LinkedIn-gebruiker
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

The best mail service provider for marketing and transactional emails.

5,0 4 jaar geleden

Opmerkingen: I have been working with Sendgrid for more than 2 years and it really has been very helpful. It's perfect when you need to send transactional mails, for example password recovery or notifications to users from your website. or custom marketing campaigns. You can implement on your App easily with his Full Documented API or via SMTP. The free forever plan is perfect when you're starting a website or application and still do not have enough users. You can also easily upgrade your plan in order to get more emails monthly . Recommended with closed eyes.

Pluspunten:

1. Have AB Testing enable. 2. Manage unsubscribe emails. 3. Easy to Integrate via API or SMTP. 4. Email Reputation indicator. 5.Full detailed report. You can see if the email it's blocked, bounced or delivered. 6. Have a Forever Free plan . (40.000 Emails in the trial period, then 100 Emails Daily forever)

Minpunten:

Send grid interface it's a little bit confuse. No more cons to highlight, for me it's a perfect tool.

Mckenzie
Java Developer in VS
Informatiediensten, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Effective Emailing tool

5,0 vorig jaar

Opmerkingen: Excellent

Pluspunten:

We use sendgrid for our enterprise application for all purpose ranging from notification, verification and transactional information. We switched from a competitor that was burning our pockets and had a lot of issues. the pricing was a balance between our budger and our requirements and send grid just fit into the grid for us

Minpunten:

No complaints. However the suggestion to the manufacturers would be to improvise the documentation for this product to provide more use case specific guidance to help users

Nurul Aishah
Nurul Aishah
Personal Banker in Maleisië
Geverifieerde LinkedIn-gebruiker
Financiële dienstverlening, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Simplified email service

5,0 vorig jaar

Pluspunten:

Our business application uses Sendgrid for various purposes, including notification, authentication, and transactional data. We migrated from a competitor that was draining our bank accounts and causing a slew of problems. The cost was a good match for our budget and objectives, and the send grid was a perfect fit for us. They provide some handy online manuals to get you started, as well as a variety of configurable options to make sure the device is suitable for you.

Minpunten:

It requires greater adaptability and customization tools to be successful in the long run. I couldn't discover a method to adjust automatic track in UTMs; it can only be activated or deactivated, which isn't convenient. The integrating and installation procedure were the most challenging aspects of implementing Sendgrid for us. However, customer assistance and YouTube tutorials were beneficial.

Abigail
Abigail
Founder in Kenia
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

An Easy to Use Email Marketing Software

5,0 4 jaar geleden

Opmerkingen: The detailed stats from each email campaign is amazing, and the Unsubscribe groups option really helped with GDPR compliance

Pluspunten:

1. On the bottom left side of the dashboard is a small reputation percentage bar, that measures your reputation. The bar is updated daily based on your email sends, your reputation goes down if your email bounces or is marked as spam. 2. Stats: SendGrid provides A LOT of data on the performance of your email campaigns, these stats are: Requests, Delivered, Opens, Unique Opens, Clicks, Unique Clicks, Unsubscribes, Spam Reports, Bounces, Blocks, Bounce Drops, Spam Report Drops, Unsubscribe Drops and Invalid Emails. SendGrid also provides stats such as: Global Stats, Category Stats, Category Comparison, Subuser Stats, Subuser Comparison, Geographical, Email Clients & Devices, Mailbox Provider Stats, Mailbox Provider Comparison, Browser Stats, and Browser Comparison 3. A/B Testing 4. Unsubscribe Groups: This is without doubt my favorite feature from SendGrid. When you click on "Marketing" on the left side of your dashboard, and select tour from the drop down, it sort of lists steps to set up for sending marketing emails. Step 3 on the list of things to do is to create unsubscribe groups. Here you can Create groups that represent types of email that you regularly send to your recipients. If a recipient chooses to unsubscribe, they will have the option of selecting which of these groups they want to unsubscribe from.

Minpunten:

1. The Email templates in SendGrids gallery are a bit basic which initially wasn't a problem as I liked creating my own template, but I did not like how I couldn't modify the "columns" module to my taste. I wanted to create a template with three columns with the center column bigger than the two on the side. The idea was to have my client's images linking to their projects (On their websites) on the side columns, with the write up in the center column. However, that couldn't be done (At least so far it seems so as I can't find any option to tweak the size/width of each column) as each column has an equal width. 2. No automation function: I'd like to create a sort of If/Then sequence where I can resend an email to a group of people after x days, for example, I'd like to resend an email (With a different heading of course) to people who have not opened the first email after four days.

Anatoly
Anatoly
Founder & CEO in VS
Geverifieerde LinkedIn-gebruiker
Informatiediensten
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

SendGrid offers a great transactional email API, but deliverability & support issues hold it back

4,0 4 jaar geleden

Opmerkingen: Easy integration into our platform and deliverability metrics. Dedicated IP, if you pay for it.

Pluspunten:

We use SendGrid for transactional emails, such as welcome messages & notifications. Generally, SendGrid offers great tools to integrate emails into a variety of different application platforms and programming languages. We really like its level of detail when checking on the status of emails. Sendgrid is also free for basic transactional emails, which makes it easy to try and ensure it will work with your application. We use a third-party library called Nodemailer with Sendgrid, so switching from a different service to Sendgrid was trivial.

Minpunten:

While the service is easy to use and offers comprehensive email activity metrics, there are a few things about it we didn't like. First, because the free tier uses shared IPs, we consistently had emails that wouldn't get delivered because of IP blocks. There were a handful of IPs that we had that experience with, and it persisted for weeks -- without any support intervention. Sendgrid must have deliverability metrics on their side as well, so I am surprised they didn't drop these IPs from their IP pool proactively. We had to upgrade to the PRO plan, which was the least expensive plan that had a dedicated IP. We also had to pay extra for 30 days of email history, you get 3 days by default. I'd love to see all these options be a-la-carte, but I get that you need to make revenue somehow, and few companies send enough emails to justify jumping to the next paid plan -- unless you NEED that deliverability guarantee that you get w/ dedicated IPs, which we did.

Zee
Zee
Digital Operations Manager in Oekraïne
Geverifieerde LinkedIn-gebruiker
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

If you're tight on the budget...

4,0 3 jaar geleden

Opmerkingen: It did what we needed it to do, so that was good. We used it for over a year for monthly newsletters, but as soon as our marketing budget allowed it, we switched to MailChimp.

Pluspunten:

It did work and it did send the email newsletters that we needed it to. Therefore, it wasn't a complete waste of money :D Compared to many other options for email marketing, SendGrid was one of the cheapest options (except for sending the newsletters manually through one's email) and that was one of the reasons why we went with it.

Minpunten:

It's got a lot of features, but they feel half-baked (I'm sorry, but they do.) For example, you can unsubscribe those whose emails have bounced or who unsubscribed. But in order to do that, you need to download those lists, then upload them to a special list you can call "unsubscribes" or whatever, and then, right after you've imported this list, you delete it - along with associated accounts. THIS deletes the people who bounced from your lists. Seriously?! The annoying thing was the styling within the newsletter. I am a perfectionist, so all text sizes and everything should be consistent. However, SendGrid kept changing the styles of my text and I had to choose "Normal" several times (even after copy-pasting the text from Notepad that doesn't support formatting AT ALL). And if you click on "Edit HTML" (which I often do because it's a fast way to clean away all the annoying tags), SendGrid would convert my block to HTML and would have an entirely different set of styles for it. Also, the support pages were written for someone who is native to this SendGrid thing and not a newbie. Despite doing email marketing for years, I had a hard time understanding what I need to do.

Taha Burhan
Taha Burhan
Planning Specialist in Turkije
Geverifieerde LinkedIn-gebruiker
Logistiek en toeleveringsketen, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Overwogen alternatieven:

SaaS Product Email Journey

4,0 4 maanden geleden

Opmerkingen: We use Sendgrid for email automation of our saas product. We plan emails from Sendgrid that will facilitate the journey of our customers in many different scenarios. Since it is very easy to use, we can quickly create templates specific to our company. Also, the email delivery speed is very good and this is very important for us.

Pluspunten:

It's really easy to integrate quickly with just one API key. When I learned that it is also preferred by many large businesses, my confidence increased considerably.

Minpunten:

It's really easy to integrate quickly with just one API key. When I learned that it is also preferred by many large businesses, my confidence increased considerably.

Geverifieerde reviewer
Product Manager in VS
Geverifieerde LinkedIn-gebruiker
Computer- en netwerkbeveiliging, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Sendgrid shines on mass mailing, but lacks some required features

4,0 4 jaar geleden

Opmerkingen: Transactional email

Pluspunten:

Sendgrid is ready for your scale. From the smallest Saas apps to the largest enterprises, Sendgrid was built with scale in mind. It handles transactional emails very well, and is relatively simple to integrate into your codebase or product workflow. Templates come out of the box, but some coding knowledge is needed to style transactional emails. All templates can be easily versioned. Concerns on security and blacklisting are limited. As long as you follow their recommendations, Sendgrid will deliver your email. Pricing is very fair and generous. In years of use, I've never gone over a plan limit.

Minpunten:

Functionality can be limited in interesting ways depending on your plan. On the most basic paid plans, several code features are just missing. Reporting is the most glaring issue, with basic reporting showing only a rolling group of recently sent emails. Without a deeper dive into your logs, you may miss issues. Transactional emails also lack some features that seem required, like weblinks for email and easy native unsubscribe. There are workarounds for both, but not without challenges. Version tracking for templates is also completely missing, unless you use new versions for each edit you make.

Jase
Product in VK
Financiële dienstverlening, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

A full suite of rich marketing power.

5,0 vorig jaar

Opmerkingen: We send thousands of 2-factor authentication emails out monthly with Sengrid and hundreds of marketing emails out each month. The flexibility in passing large volume of email data to a sending partner allowed us to focus on developing the areas we needed and leaving email marketing to Sendgrid.

Pluspunten:

Sendgrid have a full published API allowing for easy integration into any system you build. They have some super helpful guides online to get started and a whole host of customisable settings to ensure the product works for you.

Minpunten:

The 30 day reporting period is quite limited and I wish this was closer to 90 days or longer.