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Over SendGrid

SendGrid is het toonaangevende cloudgebaseerde platform voor e-mailbezorging, vertrouwd door meer dan 78.000 van 's werelds snelstgroeiende merken.

Meer informatie over SendGrid

Pluspunten:

The software is powerful and while advances it’s quite easy to get a hang of.

Minpunten:

The customer support was the worst I have ever experienced.

Beoordelingen van SendGrid

Gemiddelde score

Gebruiksgemak
4,1
Klantenservice
3,8
Functies
4,1
Prijs-kwaliteitverhouding
4,0

Waarschijnlijkheid van aanbeveling

7,5/10

SendGrid heeft een totaalscore van 4,2 van 5 sterren op basis van 710 gebruikersreviews op Capterra.

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Reviews filteren (710)

Eddie
Eddie
CEO
Geverifieerde LinkedIn-gebruiker
E-learning, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

E-mail Marketing optimized for Professionals

5,0 3 jaar geleden
Bijschriften in het Nederlands beschikbaar in de videospeler
Bert
Bert
Zaakvoerder in België
Geverifieerde LinkedIn-gebruiker
Medische praktijk, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

SendGrid zorgt voor een betrouwbare e-mailintegratie.

5,0 4 maanden geleden

Opmerkingen: SendGrid verstuurt just-in-time berichten voor een patiëntinformatie-platform.

Pluspunten:

De uitgebreide API van SendGrid laat een diepe integratie toe met ons platform waardoor we de hele flow 100% kunnen automatiseren. Dat is net wat wij zochten.

Minpunten:

De backoffice van SendGrid is een doolhof, waarin het niet eenvoudig is om de juiste instelling te vinden. Maar wel zeer compleet.

martijn
Eigenaar in Nederland
Levensmiddelen- en drankenindustrie, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Worst customer service ever

1,0 vorige maand Nieuw

Opmerkingen: Heel slecht omdat ik de toegang ben verloren en ze het maar niet willen herstellen. Ondanks alle documenten 5x aan te leveren.

Pluspunten:

Geen pluspunten. Kan geen gebruik maken van de software maar ze blijven factureren

Minpunten:

Customer support. Voor 1 case heb ik nu verschillende nummers en verschillende personen in de mail. Bellen kan niet, videobellen willen ze niet. Oplossing zoeken al helemaal niet.

Ben
Ben
Marketing Automation in Mexico
Geverifieerde LinkedIn-gebruiker
Consumentengoederen, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Sendgrid is a great tool for program driven emails.

5,0 2 maanden geleden Nieuw

Pluspunten:

I admire SendGrid for its seamless setup process, allowing even novices to integrate sophisticated emailing capabilities into their applications swiftly. The clear and comprehensive documentation walks you through every step, and the intuitive API makes crafting and sending emails a breeze. Not to mention the extensive libraries in various languages, reducing development time and effort. Truly, its convenience and efficiency make it a preferred choice for developers looking to implement email services.

Minpunten:

The support seems to be slow to respond at times and/or not very effective. Also delivery is not the best in the industry. but still very good.

Orianne
Orianne
Specialist Marketing in Spanje
Geverifieerde LinkedIn-gebruiker
Telecommunicatie, 10.000+ werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Sending SaaS emails through the service is the best option.

4,0 vorig jaar

Opmerkingen: Minimal running costs and the minimal need for application development make the API cost-effective. Even as a simple SMTP gateway, the API can perform many functions. These include distribution results and bounce information, which make the proper operation possible. MTA SaaS services are made possible by the original. It is used to display messages from the service provider and notify the public of upcoming announcements. Nowadays it is difficult to operate with an original because it could be used by malicious third parties as a spam pass-through. However, it can operate securely if appropriate security measures and patches are applied frequently. Using the SendGrid service frees business owners from work they cannot control.

Pluspunten:

With the sub-user functions and the ability to manage each distribution case, it is easy to confirm the rate and track each delivery in the dashboard. In addition, it is easy to ensure bounce time records and investigate why mail was not delivered from the dashboard. This is because each case has a dedicated distribution manager that can perform distribution management in each case. It is advisable to confirm delivery with a tracking code, but it is also possible to check mail confirmation without any further action. This process can be completed quickly with any of the services offered.

Minpunten:

Since the records of previous bounces disappear when searching, I want to extend the logging period a bit. To extract the data through webhooks, making a request each time is necessary.

Pedro
Pedro
CEO in Portugal
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

I stopped using and recommending this platform

2,0 vorige maand Nieuw

Opmerkingen: In the beginning (some 8 years ago) when we started using it, it was actually good. Both pricing wise and everything else. Last time we used it (around 4 years ago) we stopped using because of what I mentioned

Pluspunten:

I do appreciate the fact that their documentation is fairly simple to understand and it's complete. Their options are also good and their system does work

Minpunten:

The biggest problem and what made me and my customers using it, stop using, was the fact that they do not filter their IP addresses (even for PAID accounts as I was). The argument from their support at that time was that they cannot control what IP addresses the system associates to each customer and so they couldn't do anything about it. This was, at that time, very serious because we ALWAYS tried to keep a clean mailing list and we started to have bad reputation just because a bad IP address was suddenly associated to our sendings. Price compared to other suppliers for similar functionalities (such as Amazon SES) is also not as good.

Dylan
Dylan
Software Developer in VK
Geverifieerde LinkedIn-gebruiker
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Pretty solid product with a good reputation, but can be pricey

5,0 2 maanden geleden

Opmerkingen: My overall experience with SendGrid has been positive. I appreciate its reliability, detailed analytics, and user-friendly interface. My only concerns are with pricing scalability and occasional customer support challenges, but the platform consistently delivers effective and impactful email campaigns.

Pluspunten:

SendGrids high deliverability rates, solid tracking metrics and easy to use interface make it a very attractive offering in a competitive space.

Minpunten:

The pricing structure mean that scalability can be a concern, there are some sudden jumps in pricing. The step from 200k to 250k emails a month takes you from $89.95/mo to $249/mo which is a suddenly 3x cost increase, with similar 2x increases at the next intervals. Having unit-based pricing would be less stressful than suddenly crossing a threshold.

Jennifer
Jennifer
Human Resources Generalist in VS
Geverifieerde LinkedIn-gebruiker
Ziekenhuis- en gezondheidszorgbranche, 10.000+ werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Sendgrid'e Email API has solved our problems in email campaigns

4,0 5 maanden geleden

Opmerkingen: In addition to having their emails filtered as spam, sales representatives were unable to monitor their recipients' actions when sending them via their email client. Our problem was fixed via Sendgrid's email API.

Pluspunten:

Integrating with the email API is a breeze. When compared to other mass email service providers, we have seen that SendGrid consistently produces the highest interaction rates. The ability to automatically retry sent emails is a good bonus.

Minpunten:

There is no consistency in the percentages of emails opened or clicked. There is currently no mechanism to block measurements that originate from email service provider bots.

ahmed
fadil in Marokko
Luchtvaart(maatschappijen), 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Better choice for Email Marketing Software

4,0 7 maanden geleden

Opmerkingen: It was a good experience, Sendgrid is Easy to use and user-friendly, and you can work with the free plan after that you scale your business

Pluspunten:

they give you a free trial with 100 emails/day forever.delivery optimization toolsVarious email templates

Minpunten:

-not good at reporting and analyticsthere is no Ai tool to help you with Campaignsa lot of pricing plans

Emiliano
Emiliano
CTO in Uruguay
Geverifieerde LinkedIn-gebruiker
Evenementenbureaus, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

One of the best ESP around

5,0 vorige maand Nieuw

Opmerkingen: Overall SendGrid offers a great service with competitive pricing and great performance. Unfortunately the deliverability for emails hosted on Microsoft servers is not that good and other providers might be needed in those cases.

Pluspunten:

SendGrid is a well priced ESP with great delivery performance, near instant webhooks and highly configurable. Their API is quite straightforward to use, minimizing integration costs.

Minpunten:

When using a shared IP, deliverability to Microsoft hosted email addresses is really bad, most emails sent to Outlook or Microsoft 365 organizations end classified as SPAM and the only workaround withing SendGrid is to have a higher cost plan with dedicated IP addresses, having to build the IP reputation from scratch. Also support takes days to reply to most concerns.

Masud
Customer Support Manager in VS
Vrije tijd, reizen en toerisme, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

My Experience With SendGrid - A Cool Tool For Email Marketing

5,0 vorige maand Nieuw

Pluspunten:

I like the forms automation features It comes with great email management and tracking capabilities The software makes lead tracking and management easy It is the best for email marketing

Minpunten:

With SendGrid, we have realized so many benefits and I have no issues to raise.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Good email service product

5,0 4 weken geleden Nieuw

Opmerkingen: I am happy with SendGrid and using this from last 2 years

Pluspunten:

Support system and Their dashboard UI, which is simple

Minpunten:

Sometimes loading time is bit more than usual websites

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Politieke organisatie, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Okay sending platform, below average support and UI

3,0 2 maanden geleden Nieuw

Opmerkingen: Moving forward, we'll be selecting a different product than SendGrid for our email needs.

Pluspunten:

Decently straightforward set up documentation and successful implementation

Minpunten:

The support was very hit or miss, and usually a miss. It seems like they bring on a lot of folks who have no experience with email, so getting an answer outside of what is on their scripted responses can be challenging.

Dome
Digital Director in Italië
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

That's the best smtp software you can get for your buck

5,0 2 jaar geleden

Opmerkingen: i would recommend sendrgrig to everyone my mum included. It's just the best smtp provider if you consider money and value

Pluspunten:

ok this is not a free software but you can get all you want: just smtp or stats and more.. what I really enjoyed was the stats service.. If you run an e-commerce you'll be familiar with the question: "did my customer got the email?" well with sendgrid you can actually answer that question. You'll have a full report and you can easily tell if your customer got the email or something went wrong. This is something just invaluable.

Minpunten:

This is not a pricy software but you need to understand its value. if your business is not big enough maybe it will be hard to sustain. nevertheless i just can say this is the place to look even if you have a small business. unless you want to take the burden of handling smtp this software is just awesome.

Paul
Paul
Business Owner in VK
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

After 10 years - they banned by account without notice

1,0 2 jaar geleden

Opmerkingen: I used the service for 10 years, sending telephone call receipts and email notifications from clients sites, not had any issues, then this last year clients started complaining about receiving emails at night. I thought that was odd, turns out that Sendgrid IP address was blacklisted, very expensive to upgrade to a dedicated IP address, so put up with the multitude of issues throughout the year - then last time complained about deliverability I then suddenly got an email to say "We have reviewed your account and have determined that Twilio’s services cannot support the content and/or nature of your business. " What an absolute JOKE, never host mission-critical email with these clowns - why suddenly an issue after 10 years! and why so careless suspend my account!

Pluspunten:

Basic SMTP - no really a lot to like in fact it's awful

Minpunten:

We have reviewed your account and have determined that Twilio’s services cannot support the content and/or nature of your business. SLOW support

Thomas
Director in VS
Openbaar beleid, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Perfect for my use case

5,0 6 maanden geleden

Opmerkingen: Our use case is simple: We need reliable deliverability of emails to up to 2,500 addresses, three times weekly, and we need to be able to track bounces, address changes, etc. easily. Sendgrid provides that service well and at an affordable price point. It also offers traditional "email marketing" services, which we do not use and cannot evaluate. For our needs, it's a solid offering.

Pluspunten:

The media center I run submits three political op-eds per week to about 1,300 newspapers in the US (and sometimes another 1,200 internationally). Sendgrid delivers those emails in a timely manner and keeps track of bounces, etc.

Minpunten:

Setting up to use the API from a custom email address is a bit cumbersome.

Angelica
Angelica
CEO in Brazilië
Geverifieerde LinkedIn-gebruiker
Internet, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

This is a must-have.

5,0 4 jaar geleden

Opmerkingen: They have been amazing, support is fast and helpfull. I don't remember having any downtime with them ever since I joined the service.

Pluspunten:

Sendgrid has an awesome service for email marketing and transactional emails. It works 100% of the time, the support is amazing and it even gives you a free plan that will serve most people.

Minpunten:

The price for email marketing (contacts) is a bit too high for me. It could be packed with way more interesting features. Also the editor sucks and it never sends the mail like it shows on the screen. But I do not use this feature.

Pranjal
Co founder in India
Mediaproductie, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

More about deliverability and less about total email marketing solution defines sendgrid.

4,0 vorig jaar

Opmerkingen: Sendgrid is great with delivering emails and is undisputed in transactional emails . Use it for its top notch deliverability, reporting and analytics as no other application even comes close to it in these areas but as a total email marketing platform; it lacks behind as it has very few campaign automation features, it is difficult to get used to and has a poor customer support. It is also slightly more expensive than others and falls in the middle of the lineup in terms of pricing.

Pluspunten:

Deliverability, reporting and analytics and email validation are the areas where sendgrid is at the top. It even tells you if the email ids you are sending emails to are active or are misspelled or are disposable. It has excellent reporting features and lets you know the emails which bounced, got opened or got unsubscribed. Its email editor is good wherein you can edit existing templates using drag and drop features and you can also use tags for sending personalised emails.

Minpunten:

Campaign automation, segmentation of contact lists are severe drawbacks of this application. There is hardly anything you can automate in terms of automating your campaigns or automating when to send emails on certain action points.

Ava
Ava
Marketing Operations Analyst in VK
Geverifieerde LinkedIn-gebruiker
Financiële dienstverlening, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Solid option for our email marketing operations.

4,0 10 maanden geleden

Opmerkingen: The most significant benefit my team has gained from Sendgrid is the assurance that our transactional emails and newsletters are delivered directly to our subscribers' inboxes, rather than being filtered out as spam.

Pluspunten:

I absolutely love using Sendgrid for our email marketing needs. Its intuitive and user-friendly interface makes creating and sending professional-looking emails a breeze. The email list segmentation feature, which allows us to trigger email engagement based on user behavior within our app, has had a significant impact on our overall sales conversion workflow. Additionally, Sendgrid's reporting and analytics tools have been invaluable in measuring and identifying the strengths and weaknesses of our email campaigns through real-time data metrics. Overall, Sendgrid has been a game-changer for our email marketing efforts.

Minpunten:

Twilio's email builder is restrictive when it comes to available design options and flexibility. One area for improvement is its drag-and-drop editor, which could benefit from more advanced customization options, such as the ability to add custom HTML or CSS for greater design flexibility.

Anatoly
Anatoly
Founder & CEO in VS
Geverifieerde LinkedIn-gebruiker
Informatiediensten
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

SendGrid offers a great transactional email API, but deliverability & support issues hold it back

4,0 6 jaar geleden

Opmerkingen: Easy integration into our platform and deliverability metrics. Dedicated IP, if you pay for it.

Pluspunten:

We use SendGrid for transactional emails, such as welcome messages & notifications. Generally, SendGrid offers great tools to integrate emails into a variety of different application platforms and programming languages. We really like its level of detail when checking on the status of emails. Sendgrid is also free for basic transactional emails, which makes it easy to try and ensure it will work with your application. We use a third-party library called Nodemailer with Sendgrid, so switching from a different service to Sendgrid was trivial.

Minpunten:

While the service is easy to use and offers comprehensive email activity metrics, there are a few things about it we didn't like. First, because the free tier uses shared IPs, we consistently had emails that wouldn't get delivered because of IP blocks. There were a handful of IPs that we had that experience with, and it persisted for weeks -- without any support intervention. Sendgrid must have deliverability metrics on their side as well, so I am surprised they didn't drop these IPs from their IP pool proactively. We had to upgrade to the PRO plan, which was the least expensive plan that had a dedicated IP. We also had to pay extra for 30 days of email history, you get 3 days by default. I'd love to see all these options be a-la-carte, but I get that you need to make revenue somehow, and few companies send enough emails to justify jumping to the next paid plan -- unless you NEED that deliverability guarantee that you get w/ dedicated IPs, which we did.

blake
Director in Australië
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Used to be great but new API is both non functional and not supported at all

2,0 4 jaar geleden

Opmerkingen: Currently we are extremely frustrated and disappointed with both the support and the product itself. I would leave tomorrow if we could.

Pluspunten:

Originally it gave us full visibility into our emails and helped us get much better tracking on who was receiving what and when. Important to know emails had been delivered as we deal with large numbers of payslips and emails for our clients.

Minpunten:

Recently there's been a change with their new API which has been nothing short of woeful. We've had multiple clients either having emails not sent (where did they go?) or sending emails twice because they are getting incorrect feedback that the email hasn't been sent. (delivery report being wrong). This has been for invoices and payslips which are highly sensitive information to be missing or duplicated. It's made us look like fools repeatedly and our clients are furious. Sendgrid literally has one function which is to send emails and it's failing to do that accurately. The response for help in these scenarios has been non-existent at best and negligent at worst despite having been a client for over a year. We haven't had a response to urgent requests for over 4 days and our clients are furious.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Automotive, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

The best mailing solution?

5,0 11 maanden geleden

Pluspunten:

I think, that SendGrid might be the best solution for e-mail marketing purposes or sending automated e-mails in some sort of user flow. It really speeds up the development. The desktop/mobile formats make it easy to reliably send pre-specified e-mails.

Minpunten:

Some customizations might not be that straight forward for someone.

Abel
Abel
Founder in Nigeria
Geverifieerde LinkedIn-gebruiker
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

We use Sendgrid for many things

5,0 3 jaar geleden

Opmerkingen: It's simply pleasant and we're still with them for the simplicity. That can't be over emphasized.

Pluspunten:

Two things actually. The transactional email software was what we started with and it was exceptional. The emails were fast and delivered promptly. That made us try the email Marketing feature and we eventually dumped Mailchimp for it. You can have as much as 1000 free subscribers and send 6000 emails per month, not as much as Mailchimp is offering but it gets the job done and we love the simplicity, are there cons? Yes, and I'll get to that shortly. Sendgrid also takes security seriously and never lets you rest until you've turned on two factor authentication even when I'm sure my account is not in that much of a threat, simply not bad.

Minpunten:

Mostly on the email marketing part cause that's what we use more often. The pricing isn't small business friendly and you'd have to pay more to access essential features like automation, not great, you'd have to pay more for that. Dedicated IP, that I get, but automation not available on the basic paid package is kind of a kicker but with email marketing ROI, its probably a great investment but then again, we do make do without it. The software doesn't work well on all browsers and devices sometimes, it happened to us at some point but I reckon its been fixed.

Vinay K
Vinay K
Vice President - PMO in India
Geverifieerde LinkedIn-gebruiker
Publiceren, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Good but pricy option for Transaction Emails and 3rd party SMTP

5,0 vorig jaar

Opmerkingen: We use this for our learning website to validate emails and send course and account-specific notifications to the signed-up users and it is really a hassle-free tool.

Pluspunten:

Easy of getting startedGenerous Free TierSMTP

Minpunten:

Pricing is on the higher side as compared to the competition

Nishtha
CEO in India
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

An amazing email marketing tool for sending bulk emails

5,0 vorig jaar

Opmerkingen: Awesome!!! Its an amazing tool tool that offers metrics which helps us delivers results to our clients.

Pluspunten:

We’ve been using sendgrid for more than 6 months now for our clients and we’ve seen amazing results with it. We’ve seen a conversion lift of somewhere between 10-12% which is great. The thing that I find most useful is it lets you collect signups and feedbacks right into the emails. I know its not some out of the box features but we’ve tried many other tools and we found sendgrid to have the easiest setup. The deliverability rate is also great for a email marketing tools and the metrics that it offers are really insightful. It helps us regularly monitor and reiterate our email sequences to optimise performance.

Minpunten:

I don’t think I’ve noticed any cons yet in my 6 months of usage. Its bug free and easy to set up email marketing tool

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Sendgrid - send mail easily

5,0 3 jaar geleden

Opmerkingen: Overall I would say their service has been super reliable and mail delivery has been great.

Pluspunten:

SendGrid provide simple APIs to integrate with provide multiple programming language support for this. The service can scale and you get price reductions as you go up the tiers. There is also a legacy SMTP server option if you need to integrate older systems.

Minpunten:

Until you reach the Pro plan you only have 3 days of logs available. This can be problematic when trying to troubleshoot issues and can sometimes force you onto a higher tier than you really need.