--- description: Ontdek de plus- en minpunten van Autotask PSA en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Autotask PSA - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Servicedesk software](/directory/31027/service-desk/software) > [Autotask PSA](/software/1004024/autotask-psa) # Autotask PSA Canonical: https://www.capterra.nl/software/1004024/autotask-psa Pagina: 1 / 8\ Volgende: [Volgende pagina](https://www.capterra.nl/software/1004024/autotask-psa?page=2) > Aanpasbare oplossing omvat projectmanagement, CRM en servicedesk met geïntegreerde urenregistratie en facturering die vanuit dezelfde database worden uitgevoerd. > > Oordeel: score van **4.2/5** door 156 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.2/5** | 156 Reviews | | Gebruiksgemak | 3.9/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.1/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.0/5 | Gebaseerd op alle reviews | | Functies | 4.2/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Kaseya - **Locatie**: Miami, VS - **Opgericht**: 2004 ## Commerciële context - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Duits, Engels, Italiaans, Nederlands, Spaans - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 210 meer ## Functies - Activiteitendashboard - Administratie - Alerts/Escalation - Analytics - Assets volgen - Back-up en herstel - Beheer van IT-assets - Beheer van Service Level Agreements (SLA's) - Beheer van problemen - Beheer van supporttickets - CRM - Configuratiebeheer - Contract- en licentiebeheer - Controle en beheer op afstand - Dashboard - Documentbeheer - Enquêtes en feedback - Factureren - IT-assets bijhouden - IT-reporting - Incidentenbeheer - Kennisbankbeheer - Kennisbeheer - Klantenondersteuning - Leveranciersbeheer - Onderhoudsplanning - Plannen - Prestatiemeetwaarden - Probleembeheer - Projectbeheer - Rapportage en statistieken - Real-Time Notifications - Resourcebeheer - Samenwerkingstools - Taakbeheer - Third-Party Integrations - Ticketbeheer - Tijd en onkosten bijhouden - Toegangsopties/machtigingen - Veranderingsbeheer - Voorraadbeheer - Waarschuwingen/Meldingen - Workflowbeheer - Zelfserviceportal ## Integraties (35 in totaal) - Auvik - Bitium - BrightGauge - Cisco Umbrella - Cloud Elements - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management - Customer Thermometer - Datto RMM - Datto Workplace - Flow - IT Glue - Kaseya VSA ... en 20 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Servicedesk software](https://www.capterra.nl/directory/31027/service-desk/software) ## Gerelateerde categorieën - [Servicedesk software](https://www.capterra.nl/directory/31027/service-desk/software) - [MSP-software (Managed service provider)](https://www.capterra.nl/directory/30921/msp/software) - [ITSM-software](https://www.capterra.nl/directory/30676/itsm/software) - [ICT-beheersoftware](https://www.capterra.nl/directory/10001/it-management/software) - [Business management software](https://www.capterra.nl/directory/30532/business-management/software) ## Alternatieven 1. [N-central](https://www.capterra.nl/software/13803/n-central) — 4.2/5 (253 reviews) 2. [N-sight RMM](https://www.capterra.nl/software/163344/n-sight) — 4.3/5 (200 reviews) 3. [IT Glue](https://www.capterra.nl/software/170401/itglue) — 4.6/5 (339 reviews) 4. [Atera](https://www.capterra.nl/software/144309/atera) — 4.5/5 (449 reviews) 5. [SuperOps](https://www.capterra.nl/software/1017782/superopsai) — 4.6/5 (65 reviews) ## Reviews ### "Autotask, can't think of an IT world without it\!" — 5.0/5 > **Koos** | *9 september 2025* | Informatietechnologie en -diensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Great CRM, all we need for our technicians, nice overview, you can build almost anything. We are senior Autotask users and very happy to have bought in the past\! > > **Minpunten**: Before Kaseya acquired Autotask it was very slow at times and looked old, but that's part of the past. It's now a way better product\! > > Great\! It's flexible, gives the needed insights, also has a lot of integration options. Our technicians can easily write time, and we can manage / serve our customers to the best we can\! ----- ### "Still a good product post acquisition" — 4.0/5 > **Ravi** | *8 september 2023* | Computer- en netwerkbeveiliging | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: We're able to leverage heavily ticket automation in autotask resulting in a very high revenue per technical employee. Feature rich, integration rich. > > **Minpunten**: Reporting is so crappy it's barely usable, much of what we use is either basic dashboard level reporting (which is good) or built outside of autotask. > > Autotask is great, billing processes and automation are top notch, it is a very mature platform. ----- ### "Autotask PSA – The Gold Standard for MSPs" — 5.0/5 > **Jacques** | *9 september 2025* | Informatietechnologie en -diensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Autotask PSA allows me to manage support tickets, company contracts, and client communication all within a single platform. The seamless integration with RMM agents adds incredible value, and the ability to sync invoices and expense claims directly into QuickBooks Online streamlines financial processes. I also appreciate how customisable the platform is, especially when configuring ticket and company views to match our workflow > > **Minpunten**: Email formatting remains a persistent issue — text, images, and hyperlinks often display incorrectly when tickets are created via email, which impacts clarity. In addition, the lack of native integration with Xero Online accounting is a missed opportunity, especially for businesses relying on that platform. > > Having used Autotask for over 8 years, I can confidently say it remains the leading PSA in the market. Its contract management functionality is unmatched and absolutely essential for MSPs handling multiple Microsoft 365 licences. It continues to be a cornerstone tool for driving efficiency and control in our business. ----- ### "We Found a Better Mousetrap" — 1.0/5 > **Rick** | *13 mei 2026* | Telecommunicatie | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: We selected AT mostly for its potential to integrate with RMM. Good ticket management. Very specific user permissions. > > **Minpunten**: High cost per user translated to low value for the money. NO FACILITY FOR DELIVERABLES. We need photos \& completed forms for work orders. We came up with a system that uses Google Drive. We paid a 3rd party to create tickets from email. > > The product is seriously lacking in industry standard features. We moved on to a system that allows unlimited users for a reasonable fixed price, All users can upload deliverables. ----- ### "Autotask PSA" — 4.0/5 > **Schyler** | *9 september 2025* | Informatietechnologie en -diensten | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: It's all-around business management system - it includes CRM, quoting, purchasing, ticketing, asset management, and reporting capabilities. > > **Minpunten**: It needs a lot of improvements to ensure consistent U/I elements across all modules. Purchasing and asset management capabilities are outdated and haven't had much attention over the years. Cooper is VERY weak, hoping to see a lot of attention in here in the coming weeks and months. Right now, we have to use ChatGPT because Cooper doesn't cut the mustard. > > We have been using it since 2017. We rely on its CRM, quoting, purchasing, ticketing, asset management, and reporting capabilities. ----- Pagina: 1 / 8\ Volgende: [Volgende pagina](https://www.capterra.nl/software/1004024/autotask-psa?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/1004024/autotask-psa) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens