Customer journey mapping tools

Customer Journey Mapping-tools maken het mogelijk om klantervaringen te visualiseren en te analyseren via alle contactmomenten en kanalen.

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Feedback- en analysetools die zijn ontworpen om de ervaring van je websitebezoeker te verbeteren. Levert heatmaps, feedbackvragen, enquêtes en nog veel meer. Meer informatie over Hotjar Hotjar is de tool die vragen over je gebruikers beantwoordt die traditionele analyse niet kan leveren. Verzamel de daadwerkelijke stem van je gebruikers. Meer informatie over Hotjar
Gegevens zijn geen doel op zich: je doel is meer conversies! Oribi helpt marketeers om bruikbare inzichten te krijgen, de volledige controle te krijgen over hun marketinginspanningen en impact, en slimmere beslissingen te nemen die resultaten opleveren. Met een extreem eenvoudige interface, een slim algoritme en de juiste reeks functies, maakt Oribi je volledig onafhankelijk van ontwikkelaars en analisten en het fungeert als je enige bron van waarheid om je marketinginspanningen te controleren, analyseren, optimaliseren en delen. Meer informatie over Oribi Codevrije, self-service analyse die je de antwoorden geeft die je nodig hebt om je resources op de juiste manier in te zetten en de conversies op je site te verhogen. Meer informatie over Oribi
Laat onbetrouwbare sessiegebaseerde analyses zoals GA achterwege en stap over op geavanceerde, op gebruikers gebaseerde inzichten. Geweldig product, geweldige service, geweldige prijs. Laat dit platform je vandaag nog tonen hoe dat kan. Meer informatie over Kissmetrics Geavanceerde, op gebruikers gebaseerde klantanalyses voor een geweldige prijs. Meer informatie over Kissmetrics

door The Sales Productivity Company

(3 beoordelingen)
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ClosePlan helpt bedrijfsverkooporganisaties hun opportunity-to-close-proces te optimaliseren. ClosePlan Deal Scorecards helpt verkoop beter te kwalificeren en biedt een gemeenschappelijke kwalificatietaal in je team. Met ClosePlan Relationship Maps kun je organigrammen bouwen met eenvoudig te gebruiken functionaliteit met slepen en neerzetten. ClosePlan Sales Playbooks maakt het je team gemakkelijk om je verkoopstrategie uit te voeren door hen door een best practice-reeks van evenementen te begeleiden op basis van je verkoopmethodologie. Meer informatie over ClosePlan ClosePlan is een verkoopuitvoeringsplatform dat B2B-verkoopteams van ondernemingen helpt aan geschikte mogelijkheden voor zaken. Meer informatie over ClosePlan

door CustomerFirst Now

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De Customer Journey Mapping Innovation Award voor 2018 werd uitgereikt aan CFN Insight, het toonaangevende platform voor trajectmapping om bedrijven te helpen bij het volgen, beheren en verbeteren van het klantentraject. CX is bezig de belangrijkste merkdifferentiator en indicator voor langdurig bedrijfssucces te worden. Naast eenvoudige trajectmaps helpt CFN Insight bedrijven bij het identificeren, prioriteren, beheren en uitvoeren van de meest impactvolle acties die bedrijven helpen om marktleidende ervaringen en verbeterde financiële resultaten te leveren. Meer informatie over CFN Insight Helpt je een geweldige klantervaring te leveren door visualisering van klanttrajecten, teamsamenwerking en krachtige rapportage. Meer informatie over CFN Insight
Smartlook is een kwalitatieve analyseoplossing voor web en mobiel die meer dan 200.000 bedrijven van alle groottes en uit alle sectoren helpt om redenen voor de acties van gebruikers te verklaren. Waarom zeggen gebruiken op, of waarom gebruiken ze die bepaalde functie niet? Elimineer je giswerk: altijd geactiveerde bezoekersregistraties en heatmaps tonen werkelijk gebruikersgedrag, terwijl automatisch bijhouden van activiteiten en conversietrechters trends in gedrag onthullen. Smartlook geeft niet alleen cijfers en grafieken, maar vertelt je ook waarom gebruikers zich zo gedragen. Meer informatie over Smartlook Smartlook is een kwalitatieve analyseoplossing voor websites en mobiele apps met altijd geactiveerde opnamen, heatmaps, automatisch bijhouden van activiteiten en trechters. Meer informatie over Smartlook
CardBoard is the world's #1 user story mapping app. Collaborate with you team in real-time even if they are scattered across the globe. Easy to use and helps team build products that customers love. Sync your boards with tools like Jira, Trello, Azure DevOps, VersionOne and Pivotal Tracker. Your boards stay up to date whenever you make a change. See what you have been missing and try CardBoard. CardBoard helps teams collaboratively explore and visualize product ideas, user experiences, customer journeys and more.
Mixpanel heeft de missie om de snelheid van innovatie te verhogen. Via dit krachtige platform voor klantanalyse kunnen bedrijven analyseren hoe en waarom gebruikers communiceren, converteren en behouden blijven op het internet, mobiele apparaten en slimme apparaten. En die gegevens vervolgens gebruiken om de klantervaring te verbeteren. Meer dan 26.000 bedrijven - waaronder 30% van The Fortune 100 - vertrouwen op Mixpanel om hun bedrijf te laten groeien. Mixpanel heeft zijn hoofdkantoor in San Francisco en kantoren in New York, Seattle, Austin, Londen, Barcelona en Singapore. Mixpanel helpt bedrijven te analyseren hoe gebruikers communiceren, converteren en behouden blijven - en vervolgens die gegevens te gebruiken om hun ervaring te verbeteren.
UXPressia is an online tool for customer journey mapping, creating personas and impact maps. It is an optimal balance between sticker-and table-based solutions with an intuitive drag and drop interface and plenty of customizable features. With UXPressia you will design and deliver an exceptional experience to your customers. Visualize your customer journeys, create personas, analyze touchpoints in multi-channel interactions and invite collaborators to map together and share journeys online! An online platform for building an outstanding user experience via customer journey mapping, personas and impact mapping techniques.
Medallias award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Cloud-based customer experience management tool that helps businesses capture and analyze customers' feedback to improve brand value.
Keatext is an AI-powered text analytics platform that synthesizes in seconds large volumes of feedback from multiple channels (such as open-survey questions, online reviews and social media posts) to produce actionable insights delivered on one comprehensive dashboard. Keatext requires no setup, and features multilingual analysis and context-sensitive, industry-agnostic understanding, as well as automatic visualization of correlations and trends with immediate report-sharing capabilities. Keatext synthesizes large volumes of unstructured feedback data from multiple channels & gives you actionable insights in a dashboard.
The easy-to-use tool for creating powerful digital Customer Journey Maps, User Stories, Experience maps and Service Blueprints: Organize all your customer insights, data, solutions and ideas in one place. Present and share your maps for greater commitment and impact. Collaborate on maps IRL with remote teams for higher efficiency. Update and use your maps as change plans by using Custellence's unique status settings The smart online tool for creating professional and powerful Customer Journey Maps that will improve your Customer Experience
Piwik PRO Analytics Suite adheres to stringent data privacy laws around the globe, including EUs GDPR, USs HIPAA as well as Chinese and Russian data protection laws. Unlike most of the competitive products, it also provides you with full data ownership and allows you to apply extra security measures to your data. Piwik PRO is an enterprise analytics suite consisting of Analytics, Tag Manager, Personalization, Customer Data Platform, GDPR Consent Manager and Custom Reports. Piwik PRO: Analytics, Tag Manager, Personalization, Customer Data Platform, GDPR Consent Manager and Custom Reports.
Visual Paradigm helps software development teams to capture correct requirements and transform them into accurate design, thus helping developers to build right software according to requirements. Software design tool with wireframing, process mapping, network diagramming, and visual modelling tools for agile software projects.
You dont have to be a research expert to understand your users. Qualaroo is the first user research tool built for UX Designers. Our mission is to arm UX designers with the insights they need to design confidently. Partner with us for real insights into how your users experience your product and design products people love. SaaS-based solution that gives UX designers the ability to quickly and painlessly conduct user research and design great products.
Cloud-based suite that enables businesses study consumer behavior via review management, social media analysis, journey mapping, etc. Cloud-based suite that enables businesses study consumer behavior via review management, social media analysis, journey mapping, etc.
With so many moving parts, marketing can quickly turn to chaos and no amount of excel sheets, google docs, trello boards or Dropbox folders can untangle the mess, in fact, it compounds it. BUT what if there was a better way? With so many moving parts, marketing can quickly turn to chaos and no amount of excel sheets, google docs, trello boards or Dropbox folders can untangle the mess, in fact, it compounds it. BUT what if there was a better way? Your single source of truth for all marketing operations. Centralise all of your marketing planning, activity and assets in one place.
JourneyLabs helps organizations in healthcare and the workplace rapidly develop and deploy automated digital engagement influenced by real-time customer experience and insights. This cloud-based transformative technology platform uses no-code intelligent journey design. JourneyLabs helps organizations rapidly develop and deploy automated digital engagement through real-time insights & intelligent design
Digital intelligence cloud that helps businesses drive marketing pursuits basis customer-centric insights and analysis. Digital intelligence cloud that helps businesses drive marketing pursuits basis customer-centric insights and analysis.

door GhostDraft

(1 review)
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CCM software that enables rule-based assembly of standardized business documents for unified customer communication. CCM software that enables rule-based assembly of standardized business documents for unified customer communication.

door More than Metrics

(1 review)
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Journey mapping tools help you visualize your customer's experience. Digitizing your journey maps makes it easy to share, collaborate and export them to create professional presentations. Save time and scale journey mapping in your organization. Create customer journey maps, personas and stakeholder maps online. Collaborate with others, share your maps, and present your findings

door Proud Sourcing

(1 review)
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Customer journey mapping solution that helps businesses understand the customer touch-points as well as the underlying processes. Customer journey mapping solution that helps businesses understand the customer touch-points as well as the underlying processes.

door SUCCESS4MOBILE

(1 review)
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Helps marketers maximize media spend and get full visibility of their return-on-ad-spend (ROAS) from each mobile campaign. Helps marketers maximize media spend and get full visibility of their return-on-ad-spend (ROAS) from each mobile campaign.

door Glassbox Digital

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Record, replay & analyse web & mobile app sessions to understand what customers/visitors do your digital channels and why. Record, replay & analyse web & mobile app sessions to understand what customers/visitors do your digital channels and why.

door Pygmalios

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Actionable business insights and reports that help to increase in-store revenue. Actionable business insights and reports that help to increase in-store revenue.

door Kitewheel

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Kitewheel delivers AI driven, omni-channel customer experiences in real time. Kitewheel delivers AI driven, omni-channel customer experiences in real time.

door Quadient

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Cloud based journey mapping tool that shows every customer touchpoint and allows for easy collaboration with your team in real time. Cloud based journey mapping tool that shows every customer touchpoint and allows for easy collaboration with your team in real time.

door Strativity Group

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Customer journey management software that allows you to visualize your customer journey and collaborate with shareholders during the process. Journey management software that allows you to visualize your customer journey and collaborate with shareholders during the process.

door Pointillist

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Customer journey analytics solution that enables businesses to build journey maps, measure performance, and personalize customer experience. Customer journey analytics solution that enables you to build journey maps, measure performance, and personalize customer experience.

door Ethos Integrated Solutions

(0 beoordelingen)
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Customer journey mapping solution that makes it easy to create personas, measure performance, draw and visualize customer journeys. Customer journey mapping solution that makes it easy to create personas, measure performance, draw and visualize customer journeys.

door Jogogo Media

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Jogogo is changing the future of brick and mortar institutions with real-time analytics that allow companies to reshape the customer journey offline. Our mobile engagement platform provides companies with real-time data from in-store customers using the devices customers carry -- no apps or beacons. We let companies bridge the gap between physical and digital experiences with valuable insights like location intelligence to enhance the customer experience. Digitally connects businesses and in-store customers. Providing visitors with a better experience and retailers with stronger data.

Fox

door ClickFox

(0 beoordelingen)
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Apply advanced customer journey analytics to provide a true omni-channel view of the customer journey. Apply advanced customer journey analytics to provide a true omni-channel view of the customer journey.

door INES CRM

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A suite of CRM solutions designed to increase sales, optimize customer service, improve marketing performance, and manage contacts of your company. CRM solutions built to increase sales, optimize customer service, improve marketing performance, and manage contacts of your company.

door Indoo.rs

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Visualize and track your customer behavior in store, analyze interactions and demographics to optimize your customer experience. Visualize and track your customer behavior in store, analyze interactions and demographics to optimize your customer experience.

door Trencube

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Smartphone detection solution for measuring customer behavior or counting people within the designated zone. Smartphone detection solution for measuring customer behavior or counting people within the designated zone.

door Auryc

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Auryc is a client-side journey intelligence platform that surfaces real-time insights with powerful visual context across all of your digital ecommerce journeys. We are helping enterprises find and resolve the customer journey issues that directly impact conversions and customer satisfaction. Aurycs like having an expert CX analyst in-house who witnesses and delivers deep ROI insights about what your customers are experiencing and why they are buying- or why not. Auryc is a real-time journey intelligence platform that helps organizations have a visual insight into their customer's journey

door CEMantica

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CEMantica is a customer journey mapping tool providing a solution to map the interactions and emotions that are generated throughout the journey of your customer. The solution is natively integrated with Microsoft Dynamics 365 Customer Engagement platform, allowing to -Connect personas to real customer profiles -Generate Analytical dashboards providing actionable results -Centralise siloed data to drive brighter insights Customer journey mapping tool that helps businesses visualise, understand and analyse customer experience through a CRM integration.

door Capillary Technologies

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Capillary Insights+ is an AI-powered, omnichannel customer analytics and marketing insights platform that offers you deep understanding into consumers behaviour and preferences. Capillary Insights+ is an AI-powered, omnichannel customer analytics and marketing insights platform.

door TandemSeven

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Align your entire organization around your customers' needs by transforming customer research into journey maps, personas and more. Tired of juggling disparate tools, data, and file formats? Cora Journey360 is a single platform for creating and sharing all of your CX and UX assets, with a direct link to the underlying research data. Align your entire organization around your customers' needs by transforming customer research into journey maps, personas and more.

door Digital Crumbs Analytics

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Compare visitors with different levels of engagment towards your site with our user-friendly visitor journey and highlight tool. Compare visitors with different levels of engagment towards your site with our user-friendly visitor journey and highlight tool.