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Halp is een oplossing voor conversatietickets voor moderne interne operationele teams om verzoeken van Slack gemakkelijk toe te wijzen, te prioriteren, te volgen en te beantwoorden.
Halp is een oplossing voor conversatietickets voor moderne interne operationele teams om verzoeken van Slack toe te wijzen, te prioriteren, te volgen en te beantwoorden in een op berichten gebaseerde interface. Bedrijven die Halp gebruiken, profiteren van snellere responstijden, productievere operationele ondersteuningsteams en meer tevreden werknemers.
Halp functioneert als een op zichzelf staand ticketingsysteem of kan rechtstreeks worden geïntegreerd met Zendesk, Jira, ServiceNow en andere oudere ticketingsystemen.
Halp is een oplossing voor conversatietickets voor moderne interne operationele teams om verzoeken van Slack toe te wijzen, te prioriteren, te volgen en te beantwoorden in een op berichten gebaseerde...
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
Comprehensive coaching platform for public schools to create detailed records of their coaching effort.
Comprehensive coaching platform for public schools to capture data and reporting. Focus on coaching and growth with a seamless, real-time coaching experience for both coach and coachee. Use customizable report and educator growth portfolios to quickly find and analyze growth patterns. Celebrate growth with badges and microcredentials and transform daily practice with professional learning standards and growth indicators. Personalize support with thousands of professional learning resources.
Comprehensive coaching platform for public schools to capture data and reporting. Focus on coaching and growth with a seamless, real-time coaching experience for both coach and coachee. Use...
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
Bring your technicians and experts together to solve problems faster and more effectively.
Discover augmented reality-based remote assistance and quickly scale problem-solving guidance, support, and expertise to your factory operations and service teams. Vuforia Chalk combines advanced AR collaboration tools with real-time video communications to connect a field technician with an expert so that they can both see and discuss the situation at hand.
Discover augmented reality-based remote assistance and quickly scale problem-solving guidance, support, and expertise to your factory operations and service teams. Vuforia Chalk combines advanced AR...
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
Mavenoid enables business to provide remote product support to customers, from installing the product, to using it and troubleshooting.
Mavenoid is an AI-powered technical product support tool which enables business to provide remote product support to customers, from installing a product, to using it and troubleshooting. Mavenoid automates all types of technical support for any product with a chatbot.
Mavenoid is an AI-powered technical product support tool which enables business to provide remote product support to customers, from installing a product, to using it and troubleshooting. Mavenoid...
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
MDM solution for Android devices with remote control and device data tracking.
AirDroid Business is a one-stop solution for Mobile Device Management to secure your Android devices, along with remote control and location tracking features.
It helps business, service providers or IT professionals to remotely access, control, secure, and manage these devices in large quantities through a centralized approach.
AirDroid Business is a one-stop solution for Mobile Device Management to secure your Android devices, along with remote control and location tracking features.
It helps business, service providers...
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
Learning Management System (LMS) designed to organize, deploy and track web-based training content.
WBT Manager is a Learning Management System designed to organize, deploy and track web-based training content. Using WBT Manager to manage your web-based training, you can build your courses from reusable modules of web-enabled learning content or import any SCORM 1.2 or AICC-compliant web-based course, register and enroll your students, set up certification classes, track student progress through courses and certification classes as well as support instructor-led training and proctored exams.
WBT Manager is a Learning Management System designed to organize, deploy and track web-based training content. Using WBT Manager to manage your web-based training, you can build your courses from...
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
80legs
(0)
80legs gives you access to a massive web crawling platform that you can configure to meet your web scraping needs.
80legs gives you access to a massive web crawling platform that you can configure to meet your web scraping needs.
80legs gives you access to a massive web crawling platform that you can configure to meet your web scraping needs.
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
It is a web based remote support solution for enterprises and SMBs across industries, helping improve efficiency for IT support teams.
Proxy's new Pro 8 remote access software allows for remote access of computers, ensuring the safety and security of your computer. With remote access, a properly authorized technician is given access to your PC to fix any glitches that come your way. The best part? You don't even need to be at your computer. Always-on service means that your computer can be accessed while it is unattended as well as attended, without disturbing the user.
Proxy's new Pro 8 remote access software allows for remote access of computers, ensuring the safety and security of your computer. With remote access, a properly authorized technician is given access...
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
Our goal is to provide an online ordering solution for restaurant owners. We design a website for you. Contact us to find out more!
iOrderFoods.com goal is to provide an online ordering solution for restaurant owners. We design a website for you, as well as upload your menu, all you have to do is approve the website and your website can start taking orders for you! We don't take a portion of every order like other companies, we have a flat rate monthly. Contact us to find out more information!
iOrderFoods.com goal is to provide an online ordering solution for restaurant owners. We design a website for you, as well as upload your menu, all you have to do is approve the website and your...
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
Platform for managing online events, virtual meetings with advanced administrative, reporting, collaborative and interactive features
Innovative video communication platform, created by CLIO Srl ideal for the management of "qualified virtual meetings / classrooms" in synchronous mode (Conference and Streaming) in total safety, tracking of decisions and reporting of events with automatically generated digital report.
Recording of the sessions for an asynchronous / repeatable use.
Based on WebRTC and Cloud technology that does not require software or hardware installation outside of a simple browser and a broadband connect.
Innovative video communication platform, created by CLIO Srl ideal for the management of "qualified virtual meetings / classrooms" in synchronous mode (Conference and Streaming) in total safety,...
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
A software-platform for the industry 4.0 that makes the collaboration with your service team easier, faster and more efficient.
A software-platform for the industry 4.0 that makes the collaboration with your service team easier, faster and more efficient.
A software-platform for the industry 4.0 that makes the collaboration with your service team easier, faster and more efficient.
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
A cloud managed, remote access and support tool that allows users to remotely manage computers over the internet.
A cloud managed, remote access and support tool that allows users to remotely manage computers over the internet.
A cloud managed, remote access and support tool that allows users to remotely manage computers over the internet.
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
Remote support tool that provides tech support through custom GUI, diagnostics, insights, and analytics.
Remote support tool that provides tech support through custom GUI, diagnostics, insights, and analytics.
Remote support tool that provides tech support through custom GUI, diagnostics, insights, and analytics.
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
Web-based solution that provides customer service through live video, recording, collaboration, annotation and more.
Web-based solution that provides customer service through live video, recording, collaboration, annotation and more.
Web-based solution that provides customer service through live video, recording, collaboration, annotation and more.
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
Collaboration tools for your website, software or app.
Median offers a type of screen share application known as cobrowsing. Cobrowsing is when 2 or more people join the same browser session. Much like screen share, but without the need for downloads, installs or invites. With Median you can screen share with anyone on your site with just 1 click.
Median offers a type of screen share application known as cobrowsing. Cobrowsing is when 2 or more people join the same browser session. Much like screen share, but without the need for downloads,...
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
Envimonitor provides remote environmental monitoring software in a data center on any web-enabled device.
Envimonitor provides remote environmental monitoring software in a data center on any web-enabled device.
Envimonitor provides remote environmental monitoring software in a data center on any web-enabled device.
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
Digi Remote Manager is a remote support software that visually monitor, update and maintain the performance requirements.
Digi Remote Manager is a remote support software that visually monitor, update and maintain the performance requirements.
Digi Remote Manager is a remote support software that visually monitor, update and maintain the performance requirements.
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
The purely software-based HOB X11Gate ensures secure and bandwidth-optimized access to Linux/Unix systems using the RDP protocol.
Remote access via the RDP protocol; HOB X11Gate uses the RDP protocol for remote access and converts the native X protocol accordingly, which reduces the bandwidth used and shortens the response times. Server farms can be easily constructed due to remote access sessions for many users.
Freeware for private users
Please note: After installation, a software key is required. To receive it, please send an e-mail with the subject "Free X11Gate" to [email protected] .
Remote access via the RDP protocol; HOB X11Gate uses the RDP protocol for remote access and converts the native X protocol accordingly, which reduces the bandwidth used and shortens the response...
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
Mobile-first RMM SaaS. Monitor and manage all your servers and networks using your phone.
Remote Monitoring and Management software as a service for MSPs and IT departments. Monitor and manage all your servers and networks using your IOS device, Android device or our web app. Active Directory, Windows Administration, VMware, Hyper-V, Xenserver, Office 365, Google Apps and Microsoft Exchange all support. SSH, Telnet, VNC, RDP, ARD as well.
Remote Monitoring and Management software as a service for MSPs and IT departments. Monitor and manage all your servers and networks using your IOS device, Android device or our web app. Active...
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
Remote support management solution that helps businesses monitor remote desktops for hardware failures, network issues, and malware.
Remote access, support & monitoring management solution that lets businesses connect & manage remote devices, applications and more. Features include remote access, remote monitoring, automation/scripting, anti-virus and more. Offers various additional features such as customer database & ticketing system, billing and PSA with Direct Debit integration, etc. A complete software solution for any I.T. support company or department.
Remote access, support & monitoring management solution that lets businesses connect & manage remote devices, applications and more. Features include remote access, remote monitoring,...
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
Built to power efficient Incident Resolution, our Remote Support software integrates SCCM features into your Service Desk.
Remote Support delivers efficient, consistent, and secure remote IT support by leveraging your existing Service Desk and Microsoft System Center Configuration Manager (SCCM) investments. Our remote support apps integrate into your ITSM tool of choice, helping to increase first-call resolution while reducing unnecessary escalations and associated costs. By securely delegating SCCM functionality to Support Teams, Analysts can provide faster problem resolution.
Remote Support delivers efficient, consistent, and secure remote IT support by leveraging your existing Service Desk and Microsoft System Center Configuration Manager (SCCM) investments. Our remote...
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
Managed Workplace is a security-centric remote monitoring and management (RMM) tool.
Managed Workplace is the first RMM tool to include a built-in security assessment. The platform enables MSPs to quickly assess customers networks, deliver multi-layered security, monitor anomalies, and seamlessly recover data in the event of an attack. With Managed Workplace, MSPs can create comprehensive multi-layered security service offerings and deliver them profitably and efficiently. Further, they can easily demonstrate their value with detailed reporting.
Managed Workplace is the first RMM tool to include a built-in security assessment. The platform enables MSPs to quickly assess customers networks, deliver multi-layered security, monitor anomalies,...
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
Solving IT problems becomes a matter of the heart with pcvisit software.
Our remote support software is secure and highly available.
Solving IT problems becomes a matter of the heart with pcvisit software. Our remote support software is secure and highly available.
Solving IT problems becomes a matter of the heart with pcvisit software. Our remote support software is secure and highly available.
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
Record, track & report incidents with this web based help desk software.
Record, track & report incidents with this web based help desk software.
Record, track & report incidents with this web based help desk software.
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
Coview
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Empower your support team with real-time customer screen sharing, screen capture and automatic code-level info logging
Frustration-free customer support for your web app. Coview lets your users easily capture their browser screen (with a screenshot or video) to show you where theyre running into problems. Coviews cobrowsing feature allows your support staff to connect instantly to your customers browser and guide them on their own screen. Coviews debugging feature collects full code-level info and helps you solve more technical issues effortlessly. All this with no downloads or redirects for your user!
Frustration-free customer support for your web app. Coview lets your users easily capture their browser screen (with a screenshot or video) to show you where theyre running into problems. Coviews...
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
A cloud-based platform for automated computer system management, monitoring, and remote access.
A cloud-based platform for automated computer system management, monitoring, and remote access.
A cloud-based platform for automated computer system management, monitoring, and remote access.
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
Provides an intelligent visual platform that receives inputs from any customer service channel.
Provides an intelligent visual platform that receives inputs from any customer service channel.
Provides an intelligent visual platform that receives inputs from any customer service channel.
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
Channel.me
(0)
Lokaal product
Lokaal product
Geen download, webscherm delen voor verkoop- en ondersteuningsteams.
Cobrowsing helpt je bezoekers op je website te ondersteunen, net zoals IT je op afstand ondersteunt op je computer.
Cobrowsing helpt je bezoekers op je website te ondersteunen, net zoals IT je op afstand ondersteunt op je computer.
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
imMail
(0)
AI enabled instant messaging & video productivity platform.
AI enabled instant messaging & video productivity platform.
AI enabled instant messaging & video productivity platform.
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
Schedules breaks for your teams to connect in timed video chat "break rooms".
Schedules breaks for your teams to connect in timed video chat "break rooms".
Schedules breaks for your teams to connect in timed video chat "break rooms".
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
We are focused on transforming the way we think about connecting students to the resources they need to succeed.
Higher education institutions have comprehensive services designed to enable student success. However, students are often navigating uncharted territory when it comes to accessing these services. There’s friction in the process of finding support, which breeds frustration and creates barriers to academic success in the long run. At EVAN360, we have developed a way for students to connect with the right person to get answers quickly so they can focus on achieving academic success.
Higher education institutions have comprehensive services designed to enable student success. However, students are often navigating uncharted territory when it comes to accessing these services....
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
A solution without installation which makes it possible to assist users, customers or technicians remotely through video assistance.
With a single click, the solution gives the possibility of sending an invitation by SMS or email to a customer or an user. Thanks to the link received, the user shares the smartphone camera with an advisor or an expert who has direct visual access to the problem, as well as on site. During the video interaction, the advisor can use collaborative tools to highlight elements, give instructions to the customer, transmit files or documentation to reach a faster and more efficient resolution.
With a single click, the solution gives the possibility of sending an invitation by SMS or email to a customer or an user. Thanks to the link received, the user shares the smartphone camera with an...
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
Comprehensive remote support solution for your business or organization.
A single solution for Remote Control, Remote Support and Access, Remote Work and Lab Access. License by concurrent remote control sessions or by FTE (Full Time Employee) site license available.
Remote Lab Access is designed specifically for Higher Ed. customers wishing to provide lab access to students remotely.
A single solution for Remote Control, Remote Support and Access, Remote Work and Lab Access. License by concurrent remote control sessions or by FTE (Full Time Employee) site license available....
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
Radmin
(0)
Remote access solution that enables professionals to access and control one or more remote computers.
Remote access solution that enables professionals to access and control one or more remote computers.
Remote access solution that enables professionals to access and control one or more remote computers.
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
Cost-effective immediate help via smartphone.
Cost-effective immediate help via smartphone.
Cost-effective immediate help via smartphone.
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
Remote desktop solution that helps businesses transfer files across devices, record sessions, and monitor remote systems.
Remote desktop solution that helps businesses transfer files across devices, record sessions, and monitor remote systems.
Remote desktop solution that helps businesses transfer files across devices, record sessions, and monitor remote systems.
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
VoIP solution that helps businesses with load balancing, graphical monitoring, call distribution, video surveillance, and more.
VoIP solution that helps businesses with load balancing, graphical monitoring, call distribution, video surveillance, and more.
VoIP solution that helps businesses with load balancing, graphical monitoring, call distribution, video surveillance, and more.
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
SPACE1
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SPACE1 is the worlds first virtual collaboration product combining AR and AI to support technicians operating on field.
SPACE1 is the worlds first FSM collaboration product combining Augmented Reality with Artificial Intelligence and Machine Learning to empower field technicians to perform their activities, using head-mounted displays and wearable devices. By also providing advanced digital work instructions and Knowledge Management features, SPACE1 ultimate goal is boosting both quality and productivity standards, while driving continuous improvement across the organization.
SPACE1 is the worlds first FSM collaboration product combining Augmented Reality with Artificial Intelligence and Machine Learning to empower field technicians to perform their activities, using...
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
Unified communications solution that helps businesses with instant messaging, call recording, content sharing & other functionalities.
Unified communications solution that helps businesses with instant messaging, call recording, content sharing & other functionalities.
Unified communications solution that helps businesses with instant messaging, call recording, content sharing & other functionalities.
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
Livecare Support is a remore support software allows you to easily control PCs, servers and mobile devices.
Livecare Support is a remote support software enabling you to connect remotely to computers and mobile devices to carry out remote software assistance operations in a simple and efficient way. For those who are interested in transforming small operations into real business, you can activate contract templates, storing data and invoices of the assistance given in the final report form
Livecare Support is a remote support software enabling you to connect remotely to computers and mobile devices to carry out remote software assistance operations in a simple and efficient way. For...
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
AssistBox is an online communication platform for providing remote support in the finance, insurance, retail, healthcare industries.
AssistBox is an online communication platform for providing remote support in the finance, insurance, retail, healthcare industries. It has video conference, authentication, OCR, NFC, chatbot, and remote mobile device control features. Using those features, experts can give service from wherever they are and customers get service whenever they want.
AssistBox is an online communication platform for providing remote support in the finance, insurance, retail, healthcare industries. It has video conference, authentication, OCR, NFC, chatbot, and...
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
Support the resolution of incidents in real-time and problems registered at the service desk, guaranteeing attention in the service.
Support the resolution of incidents in real-time and problems registered at the service desk, guaranteeing attention in the service.
Support the resolution of incidents in real-time and problems registered at the service desk, guaranteeing attention in the service.
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
GlarAssist is visual remote assistance solution that connects teams through a group video call, chat, and augmented reality annotations
GlarAssist is visual remote assistance solution that connects teams through a group video call, chat, and augmented reality annotations
GlarAssist is visual remote assistance solution that connects teams through a group video call, chat, and augmented reality annotations
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
InfoCision is a provider of traditional call center services to advanced training, quality, and efficiency services.
InfoCision is a provider of traditional call center services to advanced training solutions. InfoCision offers call center tools that shorten calls, blend alternative channels, and increase customer satisfaction. Working in and enhancing your existing call center atmosphere, tools pre-fill customer data and demographics, score incoming calls, train call center agents with eLearnings and simulations, measure quality, motivate staff, and integrate SMS self-service options.
InfoCision is a provider of traditional call center services to advanced training solutions. InfoCision offers call center tools that shorten calls, blend alternative channels, and increase customer...
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
No-code portal that serves as the front-end for every internal request.
Jetdocs is a no-code portal that serves as the front-end for every internal request. Any business unit (IT, Legal, HR, Finance etc.) can set up their own workflow templates that employees can navigate to and complete, which are then fast tracked to the right person on the right team for resolution or reassignment.
Jetdocs is a no-code portal that serves as the front-end for every internal request. Any business unit (IT, Legal, HR, Finance etc.) can set up their own workflow templates that employees can...
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
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RemSupp is a remote support software, which enables helping your customer via remote session.
RemSupp is a remote support software, which enables helping your customer via remote session.
RemSupp is a remote support software, which enables helping your customer via remote session.
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
PC-Duo
(0)
PC-Duo is een veilige, snelle en betrouwbare software-oplossing voor ondersteuning op afstand voor ondernemingen. De architectuur van PC-Duo is uitermate geschikt voor organisaties die op afstand controle over computers in veiligheidsgevoelige en bedrijfskritieke omgevingen nodig hebben. PC-Duo is ideaal voor veilige ondersteuning op afstand van conventionele pc's, thin client-apparaten en gevirtualiseerde desktops (VDI).
PC-Duo is een veilige, snelle en betrouwbare software-oplossing voor ondersteuning op afstand voor ondernemingen. De architectuur van PC-Duo is uitermate geschikt voor organisaties die op afstand...
Functies
- Realtime chatten
- Diagnostische hulpmiddelen
- Scherm delen
- Sessies opnemen
- Bestanden delen
Kopersgids voor Software voor ondersteuning op afstand
Inhoudsopgave
Wat is hulp op afstand software?
Hulp op afstand software stelt IT-professionals in staat om computerondersteuning op afstand te bieden aan zowel klanten als interne netwerkgebruikers. Door gebruik te maken van tools zoals het delen van schermen en tekstchat, kunnen IT-ondersteunende medewerkers gebruikers helpen met technische ondersteuningsproblemen alsof ze op hetzelfde werkstation of mobiele apparaat zitten als de eindgebruiker. Hulp op afstand sessies kunnen dan in hun geheel worden opgenomen om later te worden gebruikt voor klantenservice-, trainings- of compliance-doeleinden.
De voordelen van hulp op afstand software
- Verbeterde klantenservice: door de IT-specialist en de klant in dezelfde virtuele ruimte te plaatsen, stelt hulp op afstand software bedrijven in staat om de doorlooptijd die nodig is om problemen met de klantenservice op te lossen, te verkorten. De apps voor hulp op afstand software maken ook gebruik van call-logging, het genereren van klantonderzoeken en de integratie met CRM-systemen om kritische klantenservicegegevens te leveren en vast te leggen.
- Krachtige trainingsmiddelen: de meeste hulp op afstand software-apps bieden een functie voor het opnemen van sessies. Doordat je de gehele klantenservicetransactie vast kunt leggen, kan het ondersteunend personeel worden getraind in het oplossen van potentiële problemen door gebruik te maken van praktijkvoorbeelden van hoe klantenservicekwesties moeten (of juist niet moeten) worden afgehandeld.
- Interne IT-ondersteuning: met hulp op afstand software kunnen je IT-medewerkers ook interne medewerkers ondersteunen. Doordat je toegang hebt tot mobiele apparaten en desktops binnen je eigen organisatie, kunnen IT-medewerkers op afstand software installeren, problemen oplossen en bijwerken. IT-specialisten kunnen ook gebruikmaken van remote desktop control om gebruikers te trainen in het gebruik van apps die van cruciaal belang zijn voor het functioneren van je organisatie.
Algemene functies van hulp op afstand software
- Toegang/controle op afstand verlenen: het toestaan dat het ondersteunend personeel de schermen van de klant op afstand bedient.
- Scherm delen: het delen van het huidige beeld van het scherm van een klant met andere gebruikers op afstand.
- Realtime chatten: het in staat stellen van gebruikers om te chatten met klanten op afstand en andere gebruikers.
- Bestanden delen: het overzetten van bestanden van het ene naar het andere apparaat tijdens de ondersteuningssessies.
- Sessies opnemen: het opnemen van actieve ondersteuning en chatsessies voor auditing en training.
- Diagnostische middelen gebruiken: het bieden van toegang van het ondersteunend personeel tot de systeeminformatie van een klant, zoals hardware- en softwareconfiguraties.
Met de hulp op afstand software directory kun je op functie(s) filteren om alleen opties te bekijken die voldoen aan je zakelijke behoeften, wat kan helpen je software shortlist te verkorten.
Overwegingen bij de aankoop van hulp op afstand software
- Ondersteuning op afstand versus toegang op afstand: hoewel veel hulp op afstand software de tools biedt om rechtstreeks met een eindgebruiker of klant te communiceren, zijn andere tools uitsluitend bedoeld om IT-medewerkers in staat te stellen desktops en mobiele apparaten op afstand te bedienen met het oog op het onderhoud van de software en hardware van de organisatie. In deze gevallen kunnen de functies van de klantenservice, zoals realtime chatten en sessies opnemen, extra kosten met zich meebrengen.
- Beveiligingsproblemen: afhankelijk van het type informatie dat wordt gedeeld via apps voor hulp op afstand, is het belangrijk om rekening te houden met de sectornormen voor wat wel en wat niet kan worden gedeeld tussen gebruikers. Het gebruik van een functie voor het delen van een bureaublad kan in strijd zijn met de persoonlijke of zakelijke privacyregels (bijv. HIPAA, DOD), omdat het onbedoeld gegevens tussen de schermdeler en de externe kijker kan blootleggen.
- CRM-integratie: veel CRM-software heeft momenteel een ingebouwde klantondersteuningsfunctionaliteit waarmee ondersteunend personeel rechtstreeks met klanten kan communiceren via chatvensters en deze transacties kan vastleggen als onderdeel van een klantenservicetransactie. In veel gevallen kan deze functionaliteit de noodzaak van hulp op afstand software overbodig maken.
Belangrijke trends op het gebied van hulp op afstand software
- Hulp op afstand software zal in toenemende mate afhankelijk zijn van kunstmatige intelligentie (AI) en machine learning om de klantenservice te automatiseren: AI wordt al gebruikt om te communiceren met gebruikers via geautomatiseerde chatbots. Gezien de voorspelling dat 68% van de kleine bedrijven de komende jaren in enig opzicht AI zal gaan gebruiken, kun je een uitbreiding van de rol van AI verwachten bij hulp op afstand software. Niet alleen zal AI in gesprek gaan met klanten om bruikbare symptomen te diagnosticeren, maar AI krijgt ook toegang tot apparaten op afstand om problemen automatisch op een efficiëntere manier op te lossen.
- Medewerkers op afstand betekent hulp op afstand: werkgevers en werknemers zien steeds meer de voordelen van werken op afstand. Als gevolg daarvan zullen de komende jaren meer en meer bedrijven van elke omvang verschuiven naar een gedecentraliseerde werkplek, wat nieuwe uitdagingen met zich meebrengt voor de sector van hulp op afstand. Bedrijven moeten betrouwbare manieren blijven vinden om een mobiel personeelsbestand te ondersteunen dat afhankelijker is geworden van het gebruik van geïntegreerde missiekritische apps.