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Manage customer portals, inquiries, reports and more for your game with OQUPIE, and take user experience to the next level
Manage customer portals, inquiries, reports and more for your game with OQUPIE, and take user experience to the next level Meer informatie over oqupie

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
The Invarosoft® ITSM CX Platform front-ends your ITSM tool to help your IT Team or MSP modernize the end user experience of IT Support.
The Invarosoft ITSM CX Platform helps your IT Team or MSP modernize the end user experience of IT Support using; Desktop & Mobile Apps, Bots, Automation, Client Portal, vCIO, CSAT, Service Catalog, Forms, Approvals and Ticket Diagnostics. The platform also supercharges your ITSM Tool or PSA with back-end support tools powered by ITControlPanel including; Live Chat, Secure Caller Verification, Secure 2FA Messaging, Push Messaging and Fast Ticket Logging. Meer informatie over Invarosoft

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
Service Desk / Help Desk; Ticketing and multi-step service processes for Contact Centers
- Service Desk / Help Desk - Ticketing and multi-step service processes for Contact Centers - IT process management using Big Data and machine learning -- Classic IT Management and Service Support (ITIL, ITSM) -- Everything as a service (HR processes, Security, etc.) -- Project and Task management Automation process based on historical data and machine learning Meer informatie over SoftBCom ITSM

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
Helpdesk software that enables businesses to track IT assets, manage tickets, maintain a knowledge base to resolve issues and more.
Helpdesk software that enables businesses to track IT assets, manage tickets, maintain a knowledge base to resolve issues and more. Meer informatie over CEC-Help desk

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
Deskoala is a help desk and ticketing software to manage all customer assistance requests coming from different channels.
Deskoala is an help desk and ticketing software that takes care of bringing together and managing all the requests and conversations with your company's customers in a single space. The shared email addresses, telephone lines and other means of communication used by Help Desk employees converge in a flexible, well-organized, intuitive system capable of tracking and archiving every activity. Meer informatie over Deskoala

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
Enterprise response management system to help organizations monitor email etc, assign to agents and manage personalized responses.
Enterprise response management system to help organizations monitor email and other communication channels, assign to agents and manage personalized responses. Meer informatie over INEXSO ERM

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
German-language help desk platform. Features include file management, Q&A, ticket support, user management and duplicate management.
German-language help desk platform. Features include file management, Q&A, ticket support, user management and duplicate management. Meer informatie over pingdesk

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
Rootnet Suite is a platform of business solutions that enhances simplicity and productivity for collaborators enterprise-wide.
At Rootnet, we know how to boost business performance by automating how companies carry out their daily tasks. With a 360 enterprise vision and powered by the latest sales, marketing, and customer automation technologies, we drive effective digital transformations and data integration so that you can elevate your processes and focus on your core business. Some of our innovative modules include: CRM, Workflows, Service Desk and Intranet. Meer informatie over Rootnet

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
Telecom management software that audits telecom service contracts and controls expenditure.
SAFIRANXT is a telecom management tool that performs audits and manages accounts with three levels of access. It can also monitor contracts and their agreed services to identify opportunities to reduce company costs in the field. The software also performs asset allocation and supports online monitoring of company operating indicators via a centralized control panel. Meer informatie over SAFIRANXT

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
Give your customers the answers they want; quicker than ever before with GoDesk. The ideal email support tool for startups and SMEs.
Give your customers the answers they want; quicker than ever before with GoDesk. GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rule and canned actions (handy repeatable actions for common questions) all help free up more agent time. Each customer's entire support history is kept right next to their tickets so your agents can get their responses just right. The ideal email support tool for startups and SMEs. Meer informatie over GoDesk

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
DeskXpand is a ready-to-integrate, collaborative customer support softwar It has adaptable features like ticket automation, omnichannel
DeskXpand is all you need to communicate effectively with your customers. A fully developed ticket management system with the right capabilities to give customer experience in a seamless and cost-effective way. If we had to define DeskXpand in the simplest manner, this technology is powerful and flexible to solve your problem. Meer informatie over DeskXpand

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
MetaCaseDesk is an advanced help desk, ticketing tool and case management software.
MetaCaseDesk is an advanced HelpDesk, Ticketing Tool and Case management solution for customers running on-premise Microsoft SharePoint 2013 and SharePoint 2010. Office 365 customers have an option to use MetaCaseDesk on MetaOption Cloud, and an optional sync component syncs the data back to their Office 365 SharePoint Online lists and libraries. MetaCaseDesk has two major portals. Support User and Customer portal. Meer informatie over MetaCaseDesk

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
Tactful AI helpdesk is comprehensive omnichannel customer support with ticketing, CRM, unmatched AI & automation technology solutions
Tactful AI helpdesk offers comprehensive omnichannel customer support. Providing ticketing, CRM, unmatched AI & automation technology solutions that are proven to help you organize & manage operations . Additionally, it saves you money & effort by delivering instant responses to your customers on any channel/any time. With an outbound campaign manager to keep you engaged, you will drive more sales, get maximum flexibility & boost customer loyalty. All in one modern yet inclusive dashboard. Meer informatie over Tactful AI Helpdesk

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
Rapidly deploy automation across IT teams, and our Automation Accelerator Packs take the guesswork out of building your automated proce
With nothing to download and no infrastructure to set up, our low-code/no-code intelligent IT automation platform enables customers to start automating immediately just by logging into their SaaS instance. Together with our Automation Accelerator packs, IT teams have a one-of-a-kind solution to take automated workflow development from weeks and months to hours and days. Meer informatie over Resolve

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
RegitWise Help Desk is an easy-to-use customer support software that can be used as an ITIL tool.
RegitWise Help Desk is an easy-to-use customer support software that can be used as an ITIL tool. Install on prem or SaaS. With RegitWise shop module your employees can easily order products and their superior can approve the order. Test RegitWise Helpdesk for free on www.riwhelpdesk.com Meer informatie over RegitWise Help Desk

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
Volledig aanpasbaar, cloudgebaseerd CRM-systeem bestaande uit verkoop, marketing, projectmanagement, HR, helpdesk, facturering en clouds.
CloudOffix is een cloudgebaseerd CRM-systeem dat bedrijven helpt met verkoop, marketing, projectmanagement, factureringshelpdesk en HR-clouds. Naast vele andere unieke functies, zoals het volgen van websitebezoekers en e-mailautomatisering, biedt CloudOffix uitgebreide volledige aanpassingen, zodat je geen genoegen hoeft te nemen met out-of-the-box producten. De contextgebaseerde samenwerking binnen het platform zonder te hoeven vertrekken is een geweldige comfortfunctie. Meer informatie over CloudOffix

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
Everything you need to make your digital workspace secure, automated and service-oriented for your end users in one unified integrated
Inspire your customers with excellent service and offer your employees the best employee experience. Satisfied customers are the key to increase revenue and productivity. Outstanding service quality starts with satisfied employees. They need an efficient workspace to deliver high service quality. Meer informatie over Matrix42 Service Management

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences.
AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. Using schedule automation, automatic customer intention labelling on each call, data visualization, and APIs, users can schedule automation campaigns in advance, reduce human error and automatically transcribe conversations in order to process the data. Meer informatie over AI-Powered Voice Assistants

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
CXUP is a customer service software that manages the requirements coming from multi-channels
CXUP is a customer service software that manages the requirements coming from multi-channels Meer informatie over CXUP

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
Creative Solutions' Helpdesk Management platform is a fully automated help desk solution.
Creative Solutions' Helpdesk Management platform is a fully automated help desk solution. Meer informatie over Helpdesk Management

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
eFACiLiTY® Helpdesk & Knowledge module automates the helpdesk ticketing process & enables users to raise tickets, complaints, etc.
eFACiLiTY® Helpdesk and Knowledgebase puts all the configurable service request details in a single place i.e., a centralized helpdesk solution to ensure resolving support requests is seamless and more convenient for your team. The complete history of actions taken, events, follow-ups, messages exchanged, response times, and user feedback can be tracked via the system that helps in the analysis and improvement of the helpdesk and call resolution functions. Meer informatie over eFACiLiTY® Helpdesk and Knowledgebase

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
Customer service management platform to coordinate knowledge bases, teams, and departments for streamlining customer service responses.
Senju/SM is a service desk platform for managing service user input. Users can also integrate responses from knowledge bases and operational management tools. The software coordinates input from developers, vendors, infrastructure specialists, and service desk operators. It provides a coherent customer response system to reduce management load. Knowledge is incorporated from previous customer requests and other sources, allowing traceable and accountable responses to end-users with minimal confusion. Senju/SM also encourages customer service auditors to maintain and adhere to relevant standards. The system's operational processes follow a standardized framework. Requests can be successfully handled with FAQs or worked through each stage of incident control according to ITIL specifications, including problem control, change management, and release management. The system meets ISO20000 (ITSMS) standards. The web-based solution does not require any software installation. Meer informatie over Senju/SM

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
Japanese-language support service for IT departments migrating their on-premises storage to the AWS environment.
ReSM plus is an AWS migration support service available only in Japanese and tailored to the domestic corporate market. Provided by SIer consultants DTS, the service covers safe and secure AWS installation, migration, operation, maintenance, and billing. It includes an introduction into the AWS environment provided to the company’s technicians and IT departments. It also comes with system operation monitoring and troubleshooting 24 hours a day, 365 days a year. Users also benefit from an in-house help desk with regular analysis reports and a self-help FAQ system that updates in real-time. Users can design a cloud environment from scratch, migrate existing data, or opt for a hybrid environment that incorporates their company’s on-premises assets. Meer informatie over ReSM plus

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
Awebdesk Helpdesk Software is an all-in-one helpdesk solution that allows users to manage dozens of tickets at one time.
Awebdesk Helpdesk Software is an all-in-one helpdesk solution that allows users to manage dozens of tickets at one time. Meer informatie over Awebdesk Helpdesk Software

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
DeskPlus offers everything you expect from help desk software under one roof.
Easy-to-Use Support Desk Software Follow up with all teams consisting of training and repairs, trainings and trainings from the help software from the Desklus help team specially taken from all engineers equipment. Call, Service and Demand Management Calls created by your company's employees are automatically forwarded to call center users, these calls can be resolved immediately or forwarded to the service. Meer informatie over DeskPlus

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
Website live chat and helpdesk solution with an easy-to-use dashboard and mobile apps for employees.
Website live chat and helpdesk solution with an easy-to-use dashboard and mobile apps for employees. Meer informatie over Jibber

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
OneChat is an all-in-one customer communication solution tool.
OneChat is an all-in-one customer communication solution that allows users to connect and engage with customers in one place. Features: - Shared Inbox - Agent Automation - Canned Response - Omni Channel Support - Live Chat Widgets - API Integration Meer informatie over OneChat

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
Keep the entire department informed and engaged by providing a centralized place for your team to extract information
Keep the entire department informed and engaged by providing a centralized place for your team to extract information Meer informatie over Super Easy Tickets

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
Tikit is a Microsoft 365 Service Desk that matures with your Microsoft 365 adoption and is built for Microsoft Teams.
Tikit is a Microsoft 365 Service Desk that matures with your Microsoft 365 adoption. Designed for Microsoft Teams, Tikit removes barriers between users and data, allowing employees to work wherever they want. This is accomplished through seamless and secure integration, using your existing Microsoft 365 configuration. The more Microsoft cloud technology you use, the more powerful Tikit becomes. Meer informatie over Tikit

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
It is an ITSM solution that helps businesses manage changes, incidents, problems, requests, configuration, and more.
tbITSM meets the specified standards of ITIL v3, the most widely accepted best practice framework for Service Management Software. It provides numerous advanced features for inventory, asset and HELP DESK management. ITSM Software – that helps you plan and manage IT changes in an easy way, solve problems efficiently when they come and allows you to take control over your company’s IT infrastructure. Meer informatie over tbITSM

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
En-Space is a cloud-based solution that helps improve task management, workflow management, document management and more.
En-Space is a cloud-based solution that helps improve task management, workflow management, document management and more. Meer informatie over En-Space

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
A unified AI-powered solution to simplify ticket management & empower your HelpDesk teams with robust reporting and anaytics.
Infraon Helpdesk is a fully integrated and low-code platform equipped with an easy-to-use web UI to integrate all support experiences. Empower your customers, agents, and internal teams with AI-powered workflows and auto-suggestions to remotely manage resolutions Respond to customers from a single location while utilizing advanced features like email to ticket, Ticket creation via WhatsApp, and intelligent chatbots. Meer informatie over Infraon Desk

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
Real-time proactive AI-based support tools for SaaS companies.
Real-time proactive AI-based support tools for SaaS companies. Meer informatie over IrisAgent

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
Customer service and helpdesk solution that helps employees manage tickets, access knowledge base, view communication history, etc.
Customer service and helpdesk solution that helps employees manage tickets, access knowledge base, view communication history, etc. Meer informatie over Helplama Helpdesk

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
With Employee service, serve your collaborators as you would like them to serve your customers. Integrate a multichannel Help Desk
With Employee service, serve your collaborators as you would like them to serve your customers. Integrate a multichannel Help Desk and From now on all your communication channels will be integrated and centralized in one place, facilitating the administration and attention of your collaborators. Connect multiple service channels such as an online chat, self-consultation bot, emails, video calls, among others. Generate massive internal communication campaigns. Meer informatie over Employee Service

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
Cloud-based no-code platform platform that enables businesses to automate the onboarding operations, procurement processes, and more.
Cloud-based no-code platform platform that enables businesses to automate the onboarding operations, procurement processes, and more. Meer informatie over QuickAppFlow

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
Business support system that enables entities to scale CRM operations by leveraging automation tools to respond to customer calls.
SupportSite equips Japan-based companies with feedback collection and data analysis tools to help optimize workflow efficiency and maximize engagement. The system is customizable and enables managers to configure it to meet brand-specific objectives and drive website traction. It assists in streamlining communication flows with stakeholders to maximize B2B/B2C connections. The feature set enriches decision-making processes and helps CRM managers improve end-user service levels. It also facilitates the real-time collection of data, promoting increased insights into critical touchpoints of the customer journey. Additionally, content management tools allow admins to create bespoke FAQ templates about the brand to enhance information-sharing. Meer informatie over SupportSite

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
Help desk software that helps with ticketing, internal collaboration, time tracking, and more.
BoldDesk is a powerful help desk solution which can be customized to suit your needs. It makes it easy to manage tickets, route them easily between agents and customers, or even automatically convert customer emails into tickets. Meer informatie over BoldDesk

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
Centralized internal help desk software that allows businesses to manage, track, and resolve issues using Microsoft 365.
Centralized internal help desk software that allows businesses to manage, track, and resolve issues using Microsoft 365. Meer informatie over Microsoft 365 Help Desk Ticketing System

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
User-friendly and intuitive cloud-based omnichannel software for call and contact centres for perfect customer experience!
SOGEDES.X is an omnichannel cloud solution for inbound, outbound and blended contact centres & call centres. X stands for Experience: customers are delighted across channels and the customer relationship can be managed easily and effectively. Advantages: Easy to use, intuitive interface, fast onboarding, clear contact information and support through automation, comprehensive routing settings and drag-and-drop functions, DSGVO-compliant data storage. Meer informatie over SOGEDES.X

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
Automated data analytics platform built for the channel. BeeCastle helps: - MSP/TSPs with data analytics - Vendors to work with MSPs
BeeCastle is an automated data analytics platform that uses machine learning to create an enriched data set to: - enhance account management - identifies valuable whitespace opportunities; and - business relationships, 3 core products: - Free ProfitTrack - how much revenue are you making, churning and changing month-on-month - ActivityMap - proprietary algorithms map your teams’ activities - WhiteSpace - machine learning identify upsell and cross-sell opportunities Meer informatie over BeeCastle

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
Turabit Conversational AI Assistants empower businesses to automate their processes.
Turabit Conversational AI Assistants allow enterprises to automate customer support and resolve complex to easy issues. The assistant provides support in Dashboard data which presents multiple pieces of information under one roof. It has features to support various languages, chat history, human agents, and many more. Meer informatie over Service Desk AI Assistant

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
A no-code unified software platform for sales, service automation, commerce, marketing, custom applications & workflows.
Trusted by 500+ companies, Round Infinity is a unified no-code Total Experience (TX) automation software platform. Clients use our out-of-box business applications in combination with our capabilities to create no-code custom business applications, AI-powered decisioning and workflow automation to solve their most pressing business challenges - from executing transactions to enabling self-service to personalizing engagement to automating service to streamlining operations. Meer informatie over Round Infinity

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
HRM tool in Japanese that tracks employee changes and automates benefits, expenses, and health coverage.
Biz-Zero is an HR management system for Japanese companies that offer travel expenses, childcare, parental leave, and other employee benefits. Employers can customize expense coverage application forms, manually input employee information, and set up approval workflows. HR managers can also formulate online forms for employees and initiate procedures for life events. There are paperless form templates dedicated to every important life event, including tax-free childcare applications, parental leave, changes in the number of dependents, and moving home. The application stores employee information in a database, links different application forms on a list, sends gratitude notes, imports CSV files of employee data from various payroll applications, and produces daily reports. Meer informatie over Biz-Zero

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
Kiininet CXP enables various business communication channels to be improved and guarantees customer satisfaction.
Kiininet CXP is a tool that provides companies with effective platforms for communication with customers. The application has an integrated help desk with essential functionalities, helping provide their customers with all the attention they need. From the application's help desk, all the needs of registered users (customers, employees, or suppliers) can be coordinated, and it generates follow-up tickets according to fixed operational and attention parameters. Meer informatie over Kiininet CXP

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
Helpdesk and service desk, designed to digitize business processes, with ticketing, customer contact, SLA's, SLO's and work registry.
CDESK is a helpdesk and service desk software that designed for the digitalization and standardization of a company's business processes. CDESK provides tools for, e.g. improving communication with customers, processing requests, registering employees' work time and keeping the SLA and SLO deadlines. For IT environments, CDESK meets requirements of a demanding Service Desk (ITSM tool). Meer informatie over CDESK

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
Video conferencing solution that helps businesses with live chatting, call routing, note taking, agent monitoring and more.
Video conferencing solution that helps businesses with live chatting, call routing, note taking, agent monitoring and more. Meer informatie over Video Service Desk

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
Provide a modern, all-inclusive service management solution, and enabling users to log, track and resolve issues, workflow automations
OASYS^ provides a modern, cloud based and all-inclusive service management solution. With OASYS^ businesses, organizations can integrate an array of functional departments into one cohesive platform, enabling users to log, track and resolve issues in a variety of domains, automate workflows, gain real time visibility, and improve productivity. With OASYS^, you can also manage your Assets, offer no code low code integrations, manage SLA, and dynamic report builder options. Meer informatie over OASYS^

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
Bonder is a digital On-Site Support solution which supports your customers and employees where it is important: at the product.
Bonder is the digital On-Site Support Tool that helps your customers fast and easy starting literally with your product. It provides a convenient mobile support portal that features self-service, documents, chat, spare parts and much more. That enables your company to serve more customers faster and with higher quality. The solution combines back office, field support, partners and customers into an easy-to-use and unified support experience. Meer informatie over Bonder

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing
TIKTING® Help Desk & Change Management System. ITIL v4 Compliant ITSM Priority, Levels and SLA AI Tickets KB & Chat Fully Customizable
Built using Microsoft technologies, focus on speed and reliability. SaaS or On-Premises Deployment Auto Ticket Creation & Assignment Advanced Search & Filters Custom Roles Groups, Teams, Departments, Sites Categories, Sub-Cat, Levels & Tags Assignable Sub-Tasks Worklogs & Complete History Reports & dashboards Custom Notifications, Alerts, Reminders Microsoft AD Sync Q&A based Knowledgebase Mobile Apps Chat System Documentation Custom Hours Mail Server Integration Automatic Backup Provisioning. Meer informatie over TIKTING

Functies

  • Waarschuwingen / Escalatie
  • Ticketbeheer
  • Beheer van Service Level Agreements (SLA's)
  • Kennisbankbeheer
  • Geautomatiseerde routing

Kopersgids voor Helpdesk software

Wat is helpdesk software?

Helpdesk software helpt organisaties efficiënter te reageren op gebruikers. Deze systemen helpen bij het beantwoorden van technische en functionele vragen door het bieden van verbeterde methodologieën voor het volgen van tickets, IT-beheer en ondersteuning van de klantenservice.

Door deze elementen te integreren, verbetert de helpdesk software het vermogen van de afdeling klantenservice om snelle en effectieve ondersteuning te bieden aan medewerkers, eindgebruikers en klanten. Helpdesk systemen vereenvoudigen ook de doorstroming van nieuwe informatie van gebruikers en dragen zo bij aan de bestaande kennisbasis van een organisatie. Helpdesk software wordt ook wel IT-ticketingsystemen genoemd.

Wat zijn de voordelen van helpdesk software?

  • Verhogen van de klanttevredenheid. Hoge tevredenheid leidt tot een beter totaalproduct, meer klantentrouw en -behoud en meer omzet. Een van de belangrijkste manieren om klanttevredenheid te bereiken is het verbeteren van de algehele klantenservicebeleving. Helpdesk systemen zorgen ervoor dat klanten gerichte, op maat gemaakte ondersteuning krijgen en dat hun problemen niet over het hoofd worden gezien.
  • Verbeteren van de productiviteit van de werknemers. Wanneer het wordt gebruikt als een interne IT-ondersteuningstool, kan het helpdesk systeem zorgen voor meer uptime voor interne technologiesystemen en kan het IT-teams helpen inkomende verzoeken om hulp beter op te volgen en te beheren. Onderzoek toont aan dat helpdesk systemen invloed hebben op de oplostijd van tickets, de productiviteit en de tevredenheid van vertegenwoordigers.

Welke algemene functies heeft helpdesk software?

  • Kennisbasisbeheer: het verstrekken van een doorzoekbare opslagplaats van veelvoorkomende vragen/kwesties en eerder opgeloste problemen die openbaar toegankelijk zijn voor klanten of gereserveerd zijn voor intern gebruik.
  • Bijhouden van tickets en uitgiftes: het bijhouden van interacties en automatiseren van het probleemoplossingsproces.
  • Waarschuwingen/escalatie: het verstrekken van geautomatiseerde e-mail- of sms-waarschuwingen die ervoor zorgen dat dringende problemen snel worden gecommuniceerd, en van escalatie waardoor problemen doorverwezen kunnen worden naar managers.
  • Self-service portal: het in staat stellen van klanten en medewerkers om hun eigen tickets te traceren, problemen zelf op te lossen via de kennisbank en te communiceren met servicemedewerkers.
  • Beheer van SLA (service level agreement, dienstverleningsovereenkomst): het creëren, volgen en toepassen van de juiste service level agreement op de juiste klant of locatie.

De helpdesk software directory van Capterra filtert op functie(s) om alleen opties te bekijken die voldoen aan de zakelijke behoeften, wat kan helpen de software shortlist te verkorten.

Welke overwegingen zijn er bij de aankoop van helpdesk software?

  • Integratie met bestaande klantentools. Als het bedrijf al een CRM-systeem heeft, dient ervoor gezorgd te worden dat elk helpdesk systeem dat wordt overwogen compatibel is met dat systeem. Als de systemen niet kunnen integreren, zal er niet alleen dubbel werk gedaan worden, maar kunnen er ook gegevens verloren gaan wanneer tussen de systemen geschakeld wordt.
  • Probeer het uit alvorens het te kopen. Zoals bij elke aankoop van software, kan er worden geprofiteerd van proefperiodes en gratis training voordat er een geldelijke verbintenis wordt aangegaan. Veel helpdesk tools zijn volledig cloudgebaseerd, waardoor een eenvoudigere testrit mogelijk is.
  • Wees realistisch over het budget en de totale eigendomskosten. In vergelijking met andere bedrijfssoftware is helpdesk software niet bijzonder duur. Dat betekent echter niet dat het spotgoedkoop is. Uit onderzoek is gebleken dat de kopers van helpdesk software in een jaar tijd gemiddeld 1.200 dollar meer uitgaven dan ze hadden verwacht. Het is een goed idee om een idee te krijgen van de totale eigendomskosten alvorens zich te verbinden aan een systeem.

Een groot deel van de veranderingen en ontwikkelingen binnen de klantenservice en -ondersteuning zijn gerelateerd aan helpdesk software. Hier volgen enkele trends in de helpdesk technologie die de aanschaf toekomstbestendig maken:

  • Sprekende gebruikersinterface en helpdesk chatbots. Alexa en Siri hebben het idee gepopulariseerd van een sprekende gebruikersinterface - gebruik van stem en natuurlijke taal om een computer te bedienen of informatie uit een computer op te halen. Klantenserviceteams zijn nu al aan het experimenteren zijn met chatbots en andere tijdbesparende tools, maar zij mogen verwachten meer ondersteuning te zien voor spraakgestuurde UI's die klanten helpen hun eigen problemen op te lossen en toegang te krijgen tot kennisbanken. Volgens onderzoek maakt 68% van de kleine en middelgrote ondernemingen (MKB's) gebruik van of is van plan om binnen de komende één tot twee jaar gebruik te maken van sprekende gebruikersinterfaces.
  • AI en "anticiperende klantenservice". AI (artificial intelligence, kunstmatige intelligentie) en machine learning zijn momenteel hot topics in bijna elke sector en hebben intrigerende toepassingen in het domein van helpdesk systemen. Zo kunnen machinale learning algoritmen die zijn getraind op basis van klantgegevens en servicetickets anticiperende klantenservice mogelijk maken, zodat de problemen van een klant opgelost kunnen worden voordat de klant weet dat er problemen zijn. Volgens een Capterra-onderzoek gebruikt 53% van de MKB's AI-technologie of is van plan deze in de komende één tot twee jaar te gaan gebruiken.