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Retail management solution that helps businesses with billing, accounting, inventory tracking, reporting, and other processes.
J-soft Extreme ERP software is used in Gold, Silver & Diamond jewellery business operations to grow business scale and compete without any complexity and cost. Additionally, J-soft extreme ERP can be integrated with E-Commerce platform. Meer informatie over J-Soft Extreme Retail

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Cloud-based retail and stock management solution that helps with customer management, order management, and more
Cloud-based retail and stock management solution that helps with customer management, order management, and more

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Retail management system that helps businesses manage purchase orders, handle GST billing, monitor inventory, and more.
Retail management system that helps businesses manage purchase orders, handle GST billing, monitor inventory, and more.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
NEXX Retail is the Next Generation Retail ERP that will help Retailers run their Retail Businesses more Efficiently and Profitably.
NEXX Retail is a Next Generation Cloud based ERP retail solution that modernizes and accelerates business operations enabling retailers to run their retail businesses more efficiently and profitably. As a fully integrated suite, the solution enables retail operations, warehouse and distribution management, and financials to work coherently as one integral solution for your business. Meer informatie over NEXX

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Retail management system that offers dispatching tools, marketing services, in-store pick-up system, and more to optimize operations.
Retail management system that offers dispatching tools, marketing services, in-store pick-up system, and more to optimize operations.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Discover how the Ted system takes your company to a higher level of control and organization
Discover how the Ted system takes your company to a higher level of control and organization

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
POS software for affordable analytics, quick checkout, with offline capabilities.
POS software for affordable analytics, quick checkout, with offline capabilities.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
BusinessShop is a retail business management software, with all the necessary functions for the operation of the retail store.
BusinessShop is a retail business management software, with all the necessary functions for the operation of the retail store.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Octipas offers a 360° platform reconciling web & stores with features such as OMS, digitalization of points of sale, or sales tablets
Octipas was created by Nicolas Passalacqua to respond to the vital need for brands to transform themselves and integrate a true omnichannel strategy. To do this, Octipas offers a 360 platform reconciling web & stores with features such as OMS, digitalization of points of sale, or the sales tablet. Meer informatie over Octipas

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Software to control all operational process of retail stores, from receipt of goods at the rear to the sale to stock management.
Software to control all operational process of retail stores, from receipt of goods at the rear to the sale to stock management.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Small Retail Systems is a platform for retailers to register customers, suppliers & products, issue invoices, control inventory & more.
Small Retail Systems is a platform for retailers to register customers, suppliers & products, issue invoices, control inventory & more.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
It provides retailers with features such as self checkout, custom promotions, loyalty program and integration marketplaces.
It provides retailers with features such as self checkout, custom promotions, loyalty program and integration marketplaces.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Retail management system that helps manage customers, sales, inventory, finances, promotions, franchises and more.
Retail management system that helps manage customers, sales, inventory, finances, promotions, franchises and more.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Retail management system designed to help opticians manage inventory, maintain customer information & streamline POS processes.
Retail management system designed to help opticians manage inventory, maintain customer information & streamline POS processes.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
All the necessary tools to manage and grow your business 100% integrated in the cloud.
Acquire a multichannel platform designed to grow and adapt to the needs of your business. Your quotes, purchases, customers and invoicing under control in one place. We are provide a CRM, Accounting Software and a Virtual Store for your business with a 15-day free trial. Meer informatie over InterFuerza

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
It is a retail management system that helps businesses handle inventory, POS, finances, purchasing, and more.
It is a retail management system that helps businesses handle inventory, POS, finances, purchasing, and more.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
ERP solution that helps retail stores manage point of sale, inventory, invoicing, price and margin formation and more.
ERP solution that helps retail stores manage point of sale, inventory, invoicing, price and margin formation and more.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
A simple yet powerful management system for small businesses with various modules like financing, stock, sales, payments, and more.
A simple yet powerful management system for small businesses with various modules like financing, stock, sales, payments, and more.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Our state-of-the-art technology allows all tax obligations to be automatically integrated into your daily routine
Our state-of-the-art technology allows all tax obligations to be automatically integrated into your daily routine

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Mega-Tech Boutique helps retail stores manage inventory, handle product catalog and streamline billing operations.
Mega-Tech Boutique helps retail stores manage inventory, handle product catalog and streamline billing operations.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Retail management system designed to help supermarkets and food services manage point of sale, inventory, payments, billing, and more.
Retail management system designed to help supermarkets and food services manage point of sale, inventory, payments, billing, and more.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Retail management software that helps businesses generate reports, track trends & manage orders, sales, warehouse & other operations.
Retail management software that helps businesses generate reports, track trends & manage orders, sales, warehouse & other operations.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
It is a retail management solution that helps businesses handle inventory, estimates, purchases, sales, orders, warehouses, and more.
It is a retail management solution that helps businesses handle inventory, estimates, purchases, sales, orders, warehouses, and more.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
With Consumer Goods Cloud from Salesforce, account teams get a 360-degree view of customers to deliver mission critical B2B processes.
With Consumer Goods Cloud from Salesforce, account teams get a 360-degree view of customers to deliver mission critical B2B processes. Streamline relationships and oversee sales activities all in one platform to fuel growth. Drive efficiency for field reps with route planning optimization, task management, and mobile order capture. See how brands are turning every store into the perfect store with Consumer Goods Cloud. Meer informatie over Consumer Goods Cloud

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Une plateforme phygitale 360° pour votre retail nouvelle génération.
Keyneosoft est éditeur et intégrateur d'une plateforme phygital pour le new retail et le commerce omni-canal. Depuis 2007, nous créons des parcours digitaux innovant pour les retailers. Des solutions de click & collect, Order Management System (OMS), la prise de rendez-vous, l'encaissement nouvelle génération. Notre plateforme est modulaire, personnalisable et rapidement déployable. Toutes nos solutions sont APIsé ce qui leur permet de parfaitement s'intégrer à votre SI existant. Meer informatie over Keyneosoft

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Provider of the clienteling and retail management solutions for offline and online retail stores.
Provider of the clienteling and retail management solutions for offline and online retail stores.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Shoppy software is a management package for retail activities, such as accounting, technical, and commercial aspects.
Shoppy software takes care of multiple aspects involved in retail sales. The program makes it possible to create product names and pricing labels to display on the shelves. Warehouse stock can be monitored, and orders can be placed to replenish stock. It is possible to create, print, and organize promotional flyer distribution. Shoppy makes it possible to check on accounts, which is one of its most important features. Meer informatie over Shoppy

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Cubex Retail is a platform that has a cloud-based integration with simple infrastructure and provides services to all companies.
Cubex Retail is a platform that has a cloud-based integration with simple infrastructure and provides services to all companies.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
SMART Category & Space Management Platform
Space planning, planogram creation & audit, retail analytics, assortment optimization, and many more. Increase SALES and SAVE LABOR TIME by at least 50% through: - Demand-driven & space-driven planogram creation and implementation, - Planogram remote audit, - Replenishment & reallocation optimisation, - Sales/Revenue/Profit Heat Maps, - AI-powered SKU forecast per store/warehouse, - Efficient use of info-points, - Space personalized marketing Meer informatie over Plano360

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
SPS Analytics gathers, organizes and delivers Point-of-Sale (POS) data from any sales channel to easily identify and act on trends.
SPS Commerce Analytics empowers you with a single source of sell-through data so you can make faster, better decisions for your business. Forecast, plan and execute with precision to increase sales, optimize inventory and develop strategic relationships with buyers. With SPS Analytics, you gain access to the most comprehensive sell-through data and a suite of analytics tools designed by retail industry experts. Our team will help you gain immediate value from your solution and maximize your in Meer informatie over SPS Commerce Analytics

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Store management application that helps retailers manage inventory, checkout, payments, billings, ecommerce and hyper-local delivery.
Introducing Zadinga, the shop management app that takes care of all your inventory management needs so you can focus on growing your business. From time-saving stock management, billing and creating your online shop to real-time sales reports and everything in between — you're not just going to have a better business, you're going to have peace of mind, every day. Add stock effortlessly, keep track of stock levels, collect payments easily and set up your online shop and enable delivery. Meer informatie over Zadinga

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
We help thousands of stores in their day-to-day with their sales, stocks, customers, employee control.
Glop it’s a Smart Point-of-sale software. Our mission is to digitize the supermarkets and grocery stores through automation, connectivity, omnichannel, and data analysis. We offer different technological solutions such as online and digital orders, deferred barcodes, Automate your cash collection process. We  Basically work with a working method that simplifies the day-to-day management of establishments  with their sales, stocks, customers, employee control, etc. Meer informatie over Tpv Tiendas de Alimentación

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Automate the entry of products, labels, sales, sizes, seasons or inventories. Thousands of establishments have already been digitized.
We help in the day-to-day running of thousands of clothing, fashion, textile, footwear and accessories stores, automating daily tasks of sales, stocks, orders, employees, accounting and reports in a single software. Management of brands, manufacturers, sizes, colors, seasons, labels. Expandable through specific modules so that you pay only for what you need: Customer loyalty, Online Store, Digital Catalog, import of order items, inventory applications, Woocommerce, multi store. Meer informatie over Tpv Moda y Ropa

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Image Recognition AI built for CPG leaders to optimize store execution and improve store sales through accurate and real-time insights.
InfiViz is a game changing tool and technology that empowers CPG brands with actionable insights from every retail touchpoint, at an unprecedented accuracy, speed and scale. By leveraging cutting-edge Computer Vision technology & Deep learning algorithms,CPG leaders can now gain accurate & actionable insights decoded from processing thousands of visual data captured in stores. The captured images, across various regions, time axis and channels, are analyzed to convert visual data into Meer informatie over InfiViz

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Automate the entry of products, labels, sales, reports or inventories. Thousands of establishments have already been digitized.
We help in the day-to-day running of thousands of retail stores, toy stores, gifts and decoration, automating daily tasks of sales, stocks, orders, employees, accounting and reports. Management of brands, sales, inventories, manufacturers, suppliers, seasons or labels. Expandable through specific modules so that you pay only for what you need: customer loyalty, digital catalog, import of order items, inventory applications, multi-store, woocommerce for online shops. Meer informatie over Tpv Comercios

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
One Door, Inc. is the leading provider of cloud-based visual merchandising software. Learn more at https://onedoor.com.
One Door, Inc. is the leading provider of cloud-based visual merchandising software. With One Door, space planners, visual merchandisers and store operations teams work across silos to plan, execute and analyze store merchandising plans in a unified, cloud-based platform. The result is higher sales, more store team efficiency, and better customer experiences. Learn more at https://onedoor.com Meer informatie over One Door

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
The leading online AI solution to accurately predicts customer attention. Use to optimize all your visual assets before publication.
Predict is an online attention AI tool that accurately predicts what customers will see and miss. Analyzing an image takes seconds, videos takes minutes. Works on all devices and platforms. Predict is excellent for marketing, UX design, marketeers, sales, and more. Clients around the world are already using Predict to optimize their visual assets. Meer informatie over Predict

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Windows-based retail solution that allows businesses to manage point of sale, inventory, orders, and more.
Windows-based retail solution that allows businesses to manage point of sale, inventory, orders, and more.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
eCommerce and marketing solution that helps wholesalers and retailers manage contacts, POS, orders and more.
eCommerce and marketing solution that helps wholesalers and retailers manage contacts, POS, orders and more.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Cloud-based retail management system that lets businesses manage inventory, taxes, point of sale (POS), reporting and other operations.
Cloud-based retail management system that lets businesses manage inventory, taxes, point of sale (POS), reporting and other operations.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
ALLPOS, A cloud-based omnichannel point-of-sale software for restaurants and cafe's of any size.
ALLPOS is cloud-based omnichannel point-of-sale software for restaurants and cafes of any size. ALLPOS, is built with features that empower retail businesses to go Omnichannel completely beyond Point-of-Sale, an end-to-end Commerce solution for retailers to succeed and scale up the business across locations. ALLPOS is designed very user-friendly and intuitive so that anyone from Staffs to Managers and Owners can get along with it in a few minutes. Meer informatie over ALLPOS

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
OfficeNo1 supports you in your operational workflow - managing your master data, creating your documents, invoicing and many more.
OfficeNo1 is optimal for retail. Easy to use and equipped with all essential and helpful functions - for the maintenance of your master data, for the creation of invoices, for ordering and the management of your stock, even a cash register system is fully integrated in the erp system. You have a quick overview of the availability of your articles and can also integrate external software, such as: Accounting systems, shipping companies and webshops. Sales statistics can also be created. Meer informatie over OfficeNo1

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
ReBOUND Returns is a return platform for shoppers and retailers.
ReBOUND Returns is a return platform for shoppers and retailers to handle all return transactions. With our online portal discover valuable return data.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Orgasoft.NET is a merchandise management system that helps businesses streamline inventory management and point of sale operations.
ERP for Orgasoft.NET is an ERP system for retailers and restaurant chains with a focus upon branch integration. With Orgasoft.NET you are able to map both centralised and decentralised ERP systems in the same way. The uniqueness of Orgasoft.NET is the ability to control and manage diverse ranges of goods within a single system and the connection of different POS systems from virtually all manufacturers. Meer informatie over Orgasoft.NET

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Increase efficiency by automating your wholesale account applications, trading terms and payments in one place.
Growth software for product businesses. PencilPay transforms the way suppliers deal with their wholesale customers. To increase efficiency, we automate your wholesale account applications, trading terms and payments in one place. Integrate your cloud accounting and inventory systems and we link your supply agreements or credit applications to workflow, quotes, deposits, invoicing, payment processing and reconciliation; saving accounts team hours and helping sales sign-up more accounts. Meer informatie over PencilPay

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
WinStore is a retail management platform for stores of all sizes, from large retailers to small and medium-sized businesses.
WinStore is a management software that simplifies the operations related to a commercial activity. With this program, it is possible to check stock, see the outcome of home deliveries, monitor purchases with loyalty cards, and much more. All data is updated in real-time. In addition, operations are labeled with unique codes, which can be read using barcode devices or with QRcode apps. Meer informatie over WinStore

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer

Kopersgids voor Retail software

Wat is retail software?

Met retail software kunnen detailhandelaars van alle soorten en maten de financiële rapportage, boekhouding en activiteiten van hun winkels beheren. Moderne retail tools helpen organisaties het koopgedrag van hun consumenten te begrijpen en daardoor de verkoop en de klanttevredenheid te verbeteren. Deze systemen bevatten doorgaans functionaliteiten zoals voorraadbeheer, personeelsbeheer, rapportage en analyse. Retail software integreert de kernprocessen in de detailhandel met andere systemen, zoals POS (Point of Sale), human resources, marketing, e-commerce, en customer relationship management (CRM).

Wat zijn de voordelen van retail software?

  • Stroomlijnen van de verwerking van transacties: het handmatig instellen van prijzen en het bijhouden van transacties kan leiden tot dure fouten. Retail software automatiseert taken zoals het scannen van streepjescodes, het verbeteren van de nauwkeurigheid en snelheid tijdens het betaalproces en het verminderen van fouten in de transactieverwerking. Geautomatiseerde retail software biedt ook functies als suggestieve verkoop, wat het gemakkelijker maakt om klanten tijdens het afrekenen aanvullende of duurdere producten te verkopen.
  • Minimaliseren van fouten en verbeteren van de nauwkeurigheid: retail software biedt automatisering die de menselijke tussenkomst in de dagelijkse winkelactiviteiten vermindert en de gevolgen van menselijke fouten in processen zoals voorraadbeheer, personeelsbeheer en de verkoop vermindert.
  • Verhogen van de verkoop: retail management software helpt de verkoop te verbeteren door bij te houden welke artikelen snel verkopen, evenals de voorraad die onverkocht in het magazijn ligt. Hierdoor kunnen detailhandelaars beter inspelen op de vraag, of juist het gebrek daaraan. Daarnaast kunnen detailhandelaars met deze systemen online contact leggen met klanten en leren over hun gedrag in winkels en op sociale media. Detailhandelaars kunnen retail software gebruiken die compatibel is met meerdere apparaten om te helpen bij de gegevensverzameling en om te weten te komen wat klanten al dan niet waarderen, en ze kunnen die informatie vervolgens gebruiken om de verkoop te stimuleren.

Welke algemene functies heeft retail software?

  • Voorraadbeheer: het bijhouden en beheren van de hoeveelheid opgeslagen artikelen om de juiste voorraadniveaus te handhaven. Verstrek realtime rapportages over de voorraadniveaus aan winkelmanagers.
  • POS (Point of Sale): het verwerken van POS-activiteiten zoals facturering, betalingen, kassatransacties en meer.
  • CRM: het bijhouden van gegevens van klanten en het beheren van een gecentraliseerde klantendatabase.
  • Beheer van inkooporders: het bijhouden en beheren van inkooporders.
  • E-commerce: het beheren van online winkels.
  • E-mailmarketing: het creëren van e-mailcampagnes en het verzenden van marketing-e-mails om producten te presenteren en klanten te bereiken en met hen te communiceren.

Welke overwegingen zijn er bij de aankoop van retail software?

  • Schaalbaarheid: bij de aankoop van een retail management tool is het belangrijk om rekening te houden met de hoeveelheid artikelen en transacties die het systeem voor het bedrijf zal moeten verwerken. Een andere factor op het gebied van schaalbaarheid is het vermogen van de software om werkprocessen uit te voeren met een hoge mate van arbeidsefficiëntie. Kopers doen er goed aan te investeren in een oplossing die niet alleen nu aan hun behoeften voldoet, maar ook in de toekomst zal voldoen terwijl het bedrijf groeit.
  • Integratie: omdat het beheer van retail als geheel veel verschillende processen en functies vereist, dient een bedrijf vóór een aankoopbeslissing de integratiecapaciteiten van retail software te evalueren. Neem de integratie met subsystemen in beschouwing, zoals prijsbeheer, de aanvulling en planning van artikelen, of externe oplossingen met betrekking tot boekhouding, e-commerce en human resources.
  • Kosten: retail software kan worden aangeboden tegen eenmalige licentiekosten of op basis van een abonnement. Deze systemen kunnen ook extra kosten met zich meebrengen met betrekking tot hardware, databaselicenties en technische ondersteuning. Daarnaast hebben bepaalde bedrijven mogelijk slechts een deel van de functionaliteiten van de retail oplossing nodig in plaats van het volledige systeem. Het is belangrijk dat een bedrijf uitgebreid onderzoek doet en met leveranciers overlegt om inzicht te krijgen in de prijsstructuur van een oplossing, om zo te voorkomen dat er te veel wordt betaald voor functies die niet nodig zijn of dat er na investering in een systeem onverwachte kosten opduiken.
  • Geschiktheid: niet alle retail bedrijven zijn gelijk, en sommige retail management software richten zich op een specifieke niche in vergelijking met algemene retail systemen (bijv. retail software voor kleding, spadiensten, of fitness). Dergelijke software wordt geleverd met vooraf ontworpen sectorspecifieke sjablonen en gemakkelijk te begrijpen interfaces die zijn ontworpen voor gebruikers binnen die specifieke markt. Waar beschikbaar doet een bedrijf er verstandig aan de aankoop van een categoriespecifieke retail management tool te overwegen, om daardoor toekomstige dure toevoegingen te vermijden en te profiteren van technologie die is bedoeld voor de specifieke bedrijfsbehoeften.
  • AI (Artificial intelligence, kunstmatige intelligentie) helpt om klanten producten aan te bevelen: inzicht in de voorkeuren en het koopgedrag van klanten is altijd al belangrijk geweest voor bedrijven die hun klanten willen behouden en hun inkomsten willen verhogen. Retail software die wordt aangedreven door AI automatiseert dit proces door het koopgedrag en -patronen van klanten aan te leren en hen gerelateerde producten aan te bevelen die de verkoop stimuleren. Deze verbeterde systemen kunnen ook de relaties tussen een detailhandelaar en de klanten verbeteren door middel van gebruikersaccounts die het gedrag, voorkeuren, aankoopactiviteiten en meer van klanten bijhouden.
  • Het IoT (Internet of Things, internet der dingen) verbetert de retail activiteiten: naarmate de technologie zich blijft ontwikkelen, helpt het IoT detailhandelaars om enorme hoeveelheden klantgegevens te verzamelen met behulp van sensoren en RFID-tags. Producten met geïntegreerde IoT-tags en -sensoren kunnen de aankoopdatum, vervaldatum en het gebruikspatroon registreren. Hier volgt een voorbeeld: Tommy Hilfiger is van plan om geïntegreerde chips in kleding te introduceren waardoor klanten punten kunnen verdienen telkens wanneer ze die kleding op specifieke locaties dragen. Hierdoor kan het merk op zijn beurt bijhouden en inzicht ontwikkelen in hoe klanten het product gebruiken. Het is te verwachten dat gezichtsherkenning, contactloze betalingen en andere geavanceerde technologieën de komende jaren zowel IoT-gestuurde retail activiteiten als de winkelervaring zullen verbeteren.
  • Omnichannel stimuleert detailhandelaars om de klantervaring te verbeteren: naarmate de technologie klanten steeds meer met online en fysieke winkels blijft verbinden via sociale media, e-commerce websites en andere platforms, profiteren detailhandelaars van elk mogelijk contactpunt om de klantervaring te verbeteren, van productonderzoek tot aankopen en retourzendingen. Detailhandelaars verbeteren zowel de ervaringen in de winkel als online aankopen door het proces te vereenvoudigen op alle kanalen.