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BusinessShop is a retail business management software, with all the necessary functions for the operation of the retail store.
BusinessShop is a retail business management software, with all the necessary functions for the operation of the retail store.
BusinessShop is a retail business management software, with all the necessary functions for the operation of the retail store.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Octipas offers a 360° platform reconciling web & stores with features such as OMS, digitalization of points of sale, or sales tablets
Octipas was created by Nicolas Passalacqua to respond to the vital need for brands to transform themselves and integrate a true omnichannel strategy. To do this, Octipas offers a 360 platform reconciling web & stores with features such as OMS, digitalization of points of sale, or the sales tablet.
Octipas was created by Nicolas Passalacqua to respond to the vital need for brands to transform themselves and integrate a true omnichannel strategy. To do this, Octipas offers a 360 platform...

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Software to control all operational process of retail stores, from receipt of goods at the rear to the sale to stock management.
Software to control all operational process of retail stores, from receipt of goods at the rear to the sale to stock management.
Software to control all operational process of retail stores, from receipt of goods at the rear to the sale to stock management.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Small Retail Systems is a platform for retailers to register customers, suppliers & products, issue invoices, control inventory & more.
Small Retail Systems is a platform for retailers to register customers, suppliers & products, issue invoices, control inventory & more.
Small Retail Systems is a platform for retailers to register customers, suppliers & products, issue invoices, control inventory & more.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
It provides retailers with features such as self checkout, custom promotions, loyalty program and integration marketplaces.
It provides retailers with features such as self checkout, custom promotions, loyalty program and integration marketplaces.
It provides retailers with features such as self checkout, custom promotions, loyalty program and integration marketplaces.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Retail management system that helps manage customers, sales, inventory, finances, promotions, franchises and more.
Retail management system that helps manage customers, sales, inventory, finances, promotions, franchises and more.
Retail management system that helps manage customers, sales, inventory, finances, promotions, franchises and more.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Retail management system designed to help opticians manage inventory, maintain customer information & streamline POS processes.
Retail management system designed to help opticians manage inventory, maintain customer information & streamline POS processes.
Retail management system designed to help opticians manage inventory, maintain customer information & streamline POS processes.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
All the necessary tools to manage and grow your business 100% integrated in the cloud.
Acquire a multichannel platform designed to grow and adapt to the needs of your business. Your quotes, purchases, customers and invoicing under control in one place. We are provide a CRM, Accounting Software and a Virtual Store for your business with a 15-day free trial.
Acquire a multichannel platform designed to grow and adapt to the needs of your business. Your quotes, purchases, customers and invoicing under control in one place. We are provide a CRM, Accounting...

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
It is a retail management system that helps businesses handle inventory, POS, finances, purchasing, and more.
It is a retail management system that helps businesses handle inventory, POS, finances, purchasing, and more.
It is a retail management system that helps businesses handle inventory, POS, finances, purchasing, and more.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
ERP solution that helps retail stores manage point of sale, inventory, invoicing, price and margin formation and more.
ERP solution that helps retail stores manage point of sale, inventory, invoicing, price and margin formation and more.
ERP solution that helps retail stores manage point of sale, inventory, invoicing, price and margin formation and more.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
A simple yet powerful management system for small businesses with various modules like financing, stock, sales, payments, and more.
A simple yet powerful management system for small businesses with various modules like financing, stock, sales, payments, and more.
A simple yet powerful management system for small businesses with various modules like financing, stock, sales, payments, and more.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Our state-of-the-art technology allows all tax obligations to be automatically integrated into your daily routine
Our state-of-the-art technology allows all tax obligations to be automatically integrated into your daily routine
Our state-of-the-art technology allows all tax obligations to be automatically integrated into your daily routine

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Saledock is an all-in-one cloud-based POS solution tailored to single and multi-store retailers. Sell in-store, online and on the go.
Designed for UK retailers, Saledock offers an intuitive POS and the tools to manage and grow retail businesses from real-time analytics, inventory and store management, customer profiles, sales history and accounting integration. Saledock is an omni-channel system with a fully integrated eCommerce platform allowing businesses to seamlessly sell in-store and online. Training and support is included in all plans. A live demo and 14-day free trial is available.
Designed for UK retailers, Saledock offers an intuitive POS and the tools to manage and grow retail businesses from real-time analytics, inventory and store management, customer profiles, sales...

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Mega-Tech Boutique helps retail stores manage inventory, handle product catalog and streamline billing operations.
Mega-Tech Boutique helps retail stores manage inventory, handle product catalog and streamline billing operations.
Mega-Tech Boutique helps retail stores manage inventory, handle product catalog and streamline billing operations.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Connect your business to make every retail marketing moment extra special
Connect to your shoppers in a whole new way with Salesforce for Retail. Deliver intelligent, personalized, and connected customer experiences at every stage of the shopper journey from awareness to purchase, service, brand advocacy, and beyond. Support shoppers with great service across any channel, from SMS and messaging apps to phone and email.
Connect to your shoppers in a whole new way with Salesforce for Retail. Deliver intelligent, personalized, and connected customer experiences at every stage of the shopper journey from awareness to...

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Retail management system designed to help supermarkets and food services manage point of sale, inventory, payments, billing, and more.
Retail management system designed to help supermarkets and food services manage point of sale, inventory, payments, billing, and more.
Retail management system designed to help supermarkets and food services manage point of sale, inventory, payments, billing, and more.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Retail management software that helps businesses generate reports, track trends & manage orders, sales, warehouse & other operations.
Retail management software that helps businesses generate reports, track trends & manage orders, sales, warehouse & other operations.
Retail management software that helps businesses generate reports, track trends & manage orders, sales, warehouse & other operations.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
It is a retail management solution that helps businesses handle inventory, estimates, purchases, sales, orders, warehouses, and more.
It is a retail management solution that helps businesses handle inventory, estimates, purchases, sales, orders, warehouses, and more.
It is a retail management solution that helps businesses handle inventory, estimates, purchases, sales, orders, warehouses, and more.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
With Consumer Goods Cloud from Salesforce, account teams get a 360-degree view of customers to deliver mission critical B2B processes.
With Consumer Goods Cloud from Salesforce, account teams get a 360-degree view of customers to deliver mission critical B2B processes. Streamline relationships and oversee sales activities all in one platform to fuel growth. Drive efficiency for field reps with route planning optimization, task management, and mobile order capture. See how brands are turning every store into the perfect store with Consumer Goods Cloud.
With Consumer Goods Cloud from Salesforce, account teams get a 360-degree view of customers to deliver mission critical B2B processes. Streamline relationships and oversee sales activities all in one...

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Une plateforme phygitale 360° pour votre retail nouvelle génération.
Keyneosoft est éditeur et intégrateur d'une plateforme phygital pour le new retail et le commerce omni-canal. Depuis 2007, nous créons des parcours digitaux innovant pour les retailers. Des solutions de click & collect, Order Management System (OMS), la prise de rendez-vous, l'encaissement nouvelle génération. Notre plateforme est modulaire, personnalisable et rapidement déployable. Toutes nos solutions sont APIsé ce qui leur permet de parfaitement s'intégrer à votre SI existant.
Keyneosoft est éditeur et intégrateur d'une plateforme phygital pour le new retail et le commerce omni-canal. Depuis 2007, nous créons des parcours digitaux innovant pour les retailers. Des...

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Provider of the clienteling and retail management solutions for offline and online retail stores.
Provider of the clienteling and retail management solutions for offline and online retail stores.
Provider of the clienteling and retail management solutions for offline and online retail stores.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Shoppy software is a management package for retail activities, such as accounting, technical, and commercial aspects.
Shoppy software takes care of multiple aspects involved in retail sales. The program makes it possible to create product names and pricing labels to display on the shelves. Warehouse stock can be monitored, and orders can be placed to replenish stock. It is possible to create, print, and organize promotional flyer distribution. Shoppy makes it possible to check on accounts, which is one of its most important features.
Shoppy software takes care of multiple aspects involved in retail sales. The program makes it possible to create product names and pricing labels to display on the shelves. Warehouse stock can be...

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Cubex Retail is a platform that has a cloud-based integration with simple infrastructure and provides services to all companies.
Cubex Retail is a platform that has a cloud-based integration with simple infrastructure and provides services to all companies.
Cubex Retail is a platform that has a cloud-based integration with simple infrastructure and provides services to all companies.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
SPS Analytics gathers, organizes and delivers Point-of-Sale (POS) data from any sales channel to easily identify and act on trends.
SPS Analytics provides consistent and complete Point-of-Sale (POS) data already collected, cleansed and formatted for your business needs. Easily see how products are selling in-store and online, what doors, zip codes or seasons perform best, and so much more. Plus, it comes with a team of retail experts and easy-to-use dashboards to help you quickly find actionable insights. SPS Analytics gives you the visibility you need to maximize sales and manage inventory.
SPS Analytics provides consistent and complete Point-of-Sale (POS) data already collected, cleansed and formatted for your business needs. Easily see how products are selling in-store and online,...

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Store management application that helps retailers manage inventory, checkout, payments, billings, ecommerce and hyper-local delivery.
Introducing Zadinga, the shop management app that takes care of all your inventory management needs so you can focus on growing your business. From time-saving stock management, billing and creating your online shop to real-time sales reports and everything in between — you're not just going to have a better business, you're going to have peace of mind, every day. Add stock effortlessly, keep track of stock levels, collect payments easily and set up your online shop and enable delivery.
Introducing Zadinga, the shop management app that takes care of all your inventory management needs so you can focus on growing your business. From time-saving stock management, billing and creating...

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
We help thousands of stores in their day-to-day with their sales, stocks, customers, employee control.
Glop it’s a Smart Point-of-sale software. Our mission is to digitize the supermarkets and grocery stores through automation, connectivity, omnichannel, and data analysis. We offer different technological solutions such as online and digital orders, deferred barcodes, Automate your cash collection process. We  Basically work with a working method that simplifies the day-to-day management of establishments  with their sales, stocks, customers, employee control, etc.
Glop it’s a Smart Point-of-sale software. Our mission is to digitize the supermarkets and grocery stores through automation, connectivity, omnichannel, and data analysis. We offer different technologi...

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Automate the entry of products, labels, sales, sizes, seasons or inventories. Thousands of establishments have already been digitized.
We help in the day-to-day running of thousands of clothing, fashion, textile, footwear and accessories stores, automating daily tasks of sales, stocks, orders, employees, accounting and reports in a single software. Management of brands, manufacturers, sizes, colors, seasons, labels. Expandable through specific modules so that you pay only for what you need: Customer loyalty, Online Store, Digital Catalog, import of order items, inventory applications, Woocommerce, multi store.
We help in the day-to-day running of thousands of clothing, fashion, textile, footwear and accessories stores, automating daily tasks of sales, stocks, orders, employees, accounting and reports in a...

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
KLIKER is a market intelligence app with real-time data used in retail offer management (products, pricing, placement, promotions).
KLIKER is a specialized market intelligence tool used by retailers and eCommerce businesses for portfolio management, negotiation with vendors and marketing optimization. How? Through a web-based app with real-time market data, you can see current market situation (competitor’s product mix, pricing, and promotions) and 24-month trends like Brand share of Promotion share per retailer. Obtained data can help in achieving higher profit margins, stock turnover and competitiveness on the market.
KLIKER is a specialized market intelligence tool used by retailers and eCommerce businesses for portfolio management, negotiation with vendors and marketing optimization. How? Through a web-based app...

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Mecka is a fully automated and integrated cloud eBusiness management platform for auto parts & service companies.
Mecka is a fully automated and integrated cloud eBusiness management platform for auto parts & service companies to: - Increase all revenue streams through multi- channel sales management. - Leverage advanced business analytics and intelligence capabilities. - Create a total end to end order facilitation solution. - Reduce operational costs through automation.
Mecka is a fully automated and integrated cloud eBusiness management platform for auto parts & service companies to: - Increase all revenue streams through multi- channel sales management. -...

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Automate the entry of products, labels, sales, reports or inventories. Thousands of establishments have already been digitized.
We help in the day-to-day running of thousands of retail stores, toy stores, gifts and decoration, automating daily tasks of sales, stocks, orders, employees, accounting and reports. Management of brands, sales, inventories, manufacturers, suppliers, seasons or labels. Expandable through specific modules so that you pay only for what you need: customer loyalty, digital catalog, import of order items, inventory applications, multi-store, woocommerce for online shops.
We help in the day-to-day running of thousands of retail stores, toy stores, gifts and decoration, automating daily tasks of sales, stocks, orders, employees, accounting and reports. Management of...

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
One Door, Inc. is the leading provider of cloud-based visual merchandising software. Learn more at https://onedoor.com.
One Door, Inc. is the leading provider of cloud-based visual merchandising software. With One Door, space planners, visual merchandisers and store operations teams work across silos to plan, execute and analyze store merchandising plans in a unified, cloud-based platform. The result is higher sales, more store team efficiency, and better customer experiences. Learn more at https://onedoor.com
One Door, Inc. is the leading provider of cloud-based visual merchandising software. With One Door, space planners, visual merchandisers and store operations teams work across silos to plan, execute...

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
The leading online AI solution to accurately predicts customer attention. Use to optimize all your visual assets before publication.
NeuroVision is an online attention AI tool that accurately predicts what customers will see and miss. Analyzing an image takes seconds, videos takes minutes. Works on all devices and platforms. NeuroVision is excellent for marketing, UX design, marketeers, sales, and more. Clients around the world are already using NeuroVision to optimize their visual assets.
NeuroVision is an online attention AI tool that accurately predicts what customers will see and miss. Analyzing an image takes seconds, videos takes minutes. Works on all devices and platforms. Neu...

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Windows-based retail solution that allows businesses to manage point of sale, inventory, orders, and more.
Windows-based retail solution that allows businesses to manage point of sale, inventory, orders, and more.
Windows-based retail solution that allows businesses to manage point of sale, inventory, orders, and more.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
eCommerce and marketing solution that helps wholesalers and retailers manage contacts, POS, orders and more.
eCommerce and marketing solution that helps wholesalers and retailers manage contacts, POS, orders and more.
eCommerce and marketing solution that helps wholesalers and retailers manage contacts, POS, orders and more.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
Cloud-based retail management system that lets businesses manage inventory, taxes, point of sale (POS), reporting and other operations.
Cloud-based retail management system that lets businesses manage inventory, taxes, point of sale (POS), reporting and other operations.
Cloud-based retail management system that lets businesses manage inventory, taxes, point of sale (POS), reporting and other operations.

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer
ALLPOS, A cloud-based omnichannel point-of-sale software for restaurants and cafe's of any size.
ALLPOS is cloud-based omnichannel point-of-sale software for restaurants and cafes of any size. ALLPOS, is built with features that empower retail businesses to go Omnichannel completely beyond Point-of-Sale, an end-to-end Commerce solution for retailers to succeed and scale up the business across locations. ALLPOS is designed very user-friendly and intuitive so that anyone from Staffs to Managers and Owners can get along with it in a few minutes.
ALLPOS is cloud-based omnichannel point-of-sale software for restaurants and cafes of any size. ALLPOS, is built with features that empower retail businesses to go Omnichannel completely beyond...

Functies

  • CRM
  • eCommerce-beheer
  • Multilocatie
  • Inkooporderbeheer

Kopersgids voor Retail software

Wat is retail software?

Met retail software kunnen detailhandelaars van alle soorten en maten de financiële rapportage, boekhouding en activiteiten van hun winkels beheren. Moderne retail tools helpen organisaties het koopgedrag van hun consumenten te begrijpen en daardoor de verkoop en de klanttevredenheid te verbeteren. Deze systemen bevatten doorgaans functionaliteiten zoals voorraadbeheer, personeelsbeheer, rapportage en analyse. Retail software integreert de kernprocessen in de detailhandel met andere systemen, zoals POS (Point of Sale), human resources, marketing, e-commerce, en customer relationship management (CRM).

Wat zijn de voordelen van retail software?

  • Stroomlijnen van de verwerking van transacties: het handmatig instellen van prijzen en het bijhouden van transacties kan leiden tot dure fouten. Retail software automatiseert taken zoals het scannen van streepjescodes, het verbeteren van de nauwkeurigheid en snelheid tijdens het betaalproces en het verminderen van fouten in de transactieverwerking. Geautomatiseerde retail software biedt ook functies als suggestieve verkoop, wat het gemakkelijker maakt om klanten tijdens het afrekenen aanvullende of duurdere producten te verkopen.
  • Minimaliseren van fouten en verbeteren van de nauwkeurigheid: retail software biedt automatisering die de menselijke tussenkomst in de dagelijkse winkelactiviteiten vermindert en de gevolgen van menselijke fouten in processen zoals voorraadbeheer, personeelsbeheer en de verkoop vermindert.
  • Verhogen van de verkoop: retail management software helpt de verkoop te verbeteren door bij te houden welke artikelen snel verkopen, evenals de voorraad die onverkocht in het magazijn ligt. Hierdoor kunnen detailhandelaars beter inspelen op de vraag, of juist het gebrek daaraan. Daarnaast kunnen detailhandelaars met deze systemen online contact leggen met klanten en leren over hun gedrag in winkels en op sociale media. Detailhandelaars kunnen retail software gebruiken die compatibel is met meerdere apparaten om te helpen bij de gegevensverzameling en om te weten te komen wat klanten al dan niet waarderen, en ze kunnen die informatie vervolgens gebruiken om de verkoop te stimuleren.

Welke algemene functies heeft retail software?

  • Voorraadbeheer: het bijhouden en beheren van de hoeveelheid opgeslagen artikelen om de juiste voorraadniveaus te handhaven. Verstrek realtime rapportages over de voorraadniveaus aan winkelmanagers.
  • POS (Point of Sale): het verwerken van POS-activiteiten zoals facturering, betalingen, kassatransacties en meer.
  • CRM: het bijhouden van gegevens van klanten en het beheren van een gecentraliseerde klantendatabase.
  • Beheer van inkooporders: het bijhouden en beheren van inkooporders.
  • E-commerce: het beheren van online winkels.
  • E-mailmarketing: het creëren van e-mailcampagnes en het verzenden van marketing-e-mails om producten te presenteren en klanten te bereiken en met hen te communiceren.

Welke overwegingen zijn er bij de aankoop van retail software?

  • Schaalbaarheid: bij de aankoop van een retail management tool is het belangrijk om rekening te houden met de hoeveelheid artikelen en transacties die het systeem voor het bedrijf zal moeten verwerken. Een andere factor op het gebied van schaalbaarheid is het vermogen van de software om werkprocessen uit te voeren met een hoge mate van arbeidsefficiëntie. Kopers doen er goed aan te investeren in een oplossing die niet alleen nu aan hun behoeften voldoet, maar ook in de toekomst zal voldoen terwijl het bedrijf groeit.
  • Integratie: omdat het beheer van retail als geheel veel verschillende processen en functies vereist, dient een bedrijf vóór een aankoopbeslissing de integratiecapaciteiten van retail software te evalueren. Neem de integratie met subsystemen in beschouwing, zoals prijsbeheer, de aanvulling en planning van artikelen, of externe oplossingen met betrekking tot boekhouding, e-commerce en human resources.
  • Kosten: retail software kan worden aangeboden tegen eenmalige licentiekosten of op basis van een abonnement. Deze systemen kunnen ook extra kosten met zich meebrengen met betrekking tot hardware, databaselicenties en technische ondersteuning. Daarnaast hebben bepaalde bedrijven mogelijk slechts een deel van de functionaliteiten van de retail oplossing nodig in plaats van het volledige systeem. Het is belangrijk dat een bedrijf uitgebreid onderzoek doet en met leveranciers overlegt om inzicht te krijgen in de prijsstructuur van een oplossing, om zo te voorkomen dat er te veel wordt betaald voor functies die niet nodig zijn of dat er na investering in een systeem onverwachte kosten opduiken.
  • Geschiktheid: niet alle retail bedrijven zijn gelijk, en sommige retail management software richten zich op een specifieke niche in vergelijking met algemene retail systemen (bijv. retail software voor kleding, spadiensten, of fitness). Dergelijke software wordt geleverd met vooraf ontworpen sectorspecifieke sjablonen en gemakkelijk te begrijpen interfaces die zijn ontworpen voor gebruikers binnen die specifieke markt. Waar beschikbaar doet een bedrijf er verstandig aan de aankoop van een categoriespecifieke retail management tool te overwegen, om daardoor toekomstige dure toevoegingen te vermijden en te profiteren van technologie die is bedoeld voor de specifieke bedrijfsbehoeften.
  • AI (Artificial intelligence, kunstmatige intelligentie) helpt om klanten producten aan te bevelen: inzicht in de voorkeuren en het koopgedrag van klanten is altijd al belangrijk geweest voor bedrijven die hun klanten willen behouden en hun inkomsten willen verhogen. Retail software die wordt aangedreven door AI automatiseert dit proces door het koopgedrag en -patronen van klanten aan te leren en hen gerelateerde producten aan te bevelen die de verkoop stimuleren. Deze verbeterde systemen kunnen ook de relaties tussen een detailhandelaar en de klanten verbeteren door middel van gebruikersaccounts die het gedrag, voorkeuren, aankoopactiviteiten en meer van klanten bijhouden.
  • Het IoT (Internet of Things, internet der dingen) verbetert de retail activiteiten: naarmate de technologie zich blijft ontwikkelen, helpt het IoT detailhandelaars om enorme hoeveelheden klantgegevens te verzamelen met behulp van sensoren en RFID-tags. Producten met geïntegreerde IoT-tags en -sensoren kunnen de aankoopdatum, vervaldatum en het gebruikspatroon registreren. Hier volgt een voorbeeld: Tommy Hilfiger is van plan om geïntegreerde chips in kleding te introduceren waardoor klanten punten kunnen verdienen telkens wanneer ze die kleding op specifieke locaties dragen. Hierdoor kan het merk op zijn beurt bijhouden en inzicht ontwikkelen in hoe klanten het product gebruiken. Het is te verwachten dat gezichtsherkenning, contactloze betalingen en andere geavanceerde technologieën de komende jaren zowel IoT-gestuurde retail activiteiten als de winkelervaring zullen verbeteren.
  • Omnichannel stimuleert detailhandelaars om de klantervaring te verbeteren: naarmate de technologie klanten steeds meer met online en fysieke winkels blijft verbinden via sociale media, e-commerce websites en andere platforms, profiteren detailhandelaars van elk mogelijk contactpunt om de klantervaring te verbeteren, van productonderzoek tot aankopen en retourzendingen. Detailhandelaars verbeteren zowel de ervaringen in de winkel als online aankopen door het proces te vereenvoudigen op alle kanalen.