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It is a CRM solution that helps businesses manage leads, contacts, interactions, and more.
It is a CRM solution that helps businesses manage leads, contacts, interactions, and more. Meer informatie over TravelOperations Engage

Functies

  • Interne chatintegratie
  • E-mailmarketing
  • Territoriumbeheer
  • Taakbeheer
  • Marketingautomatisering
  • Kalender-/herinneringssysteem
  • Leadkwalificatie
Cloud-based software that helps call centers manage customer communications across multiple channels through telephone, chat, and more
Cloud-based software that helps call centers manage customer communications across multiple channels through telephone, chat, and more Meer informatie over Dyalogo

Functies

  • Interne chatintegratie
  • E-mailmarketing
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  • Leadkwalificatie
Get ready to replace all your tools with just one platform - Biz! You don't need 5 different SaaS tools anymore. Biz is enough.
Biz is an all-in-one integrated SaaS operating platform. With Biz, you can digitize your business, centralize your data, and streamline your workflow, allowing you to access your most essential business operations in a single platform. So, you're always looking at the bigger picture when it comes to your business! The solution currently offers the following tools under one platform; Sales CRM, Invoices & Estimates, Accounting, Purchase Orders Management, Inventory & Vendor Management. Meer informatie over BizApp

Functies

  • Interne chatintegratie
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  • Leadkwalificatie
The cannabis industry’s first compliant, all-in-one, turnkey delivery management solution.
Drop is the complete suite of software for Cannabis delivery services. Drop's next-gen software provides your company it’s own branded e-commerce app, customizable rewards and loyalty program, SMS texting to communicate with your customers, smart deals to increase revenue, compliancy integration with METRC for state regulations, last mile delivery logistics to track your drivers and deliveries, and the ultimate dashboard to manage everything from inventory to your staff. WeedMaps integration. Meer informatie over Drop Delivery

Functies

  • Interne chatintegratie
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  • Leadkwalificatie
YOUR FUTURE INSURANCE BUSINESS WILL BE DIGITALIZED TO GROW GREATER HEIGHTS !!! AND SERVE BETTER
YOUR FUTURE INSURANCE BUSINESS WILL BE DIGITALIZED TO GROW GREATER HEIGHTS !!! AND SERVE BETTER Meer informatie over iMA

Functies

  • Interne chatintegratie
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Enhance Your Business Sales Efficiency With Glaze CRM
Enhance Your Business Sales Efficiency With Glaze CRM Meer informatie over Glaze CRM

Functies

  • Interne chatintegratie
  • E-mailmarketing
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  • Leadkwalificatie
Qoffer is a CRM solution that can grow your business. Just one click away from new clients.
Qoffer is a CRM solution that can grow your business. Just one click away from new clients. Meer informatie over Qoffer

Functies

  • Interne chatintegratie
  • E-mailmarketing
  • Territoriumbeheer
  • Taakbeheer
  • Marketingautomatisering
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  • Leadkwalificatie
An all-in-one cloud-based solution that helps small businesses grow while managing contacts, leads, opportunities and so much more!
EntreTEK Solutions provides a unique cloud-based solution that helps small businesses manage contacts, leads, opportunities and more inside their all-in-one business software. Build websites, landing pages, and complete automation solutions while replacing more than $2000 a month in other business software. Schedule appointments, take payments, and communicate across all major platforms with your clients and prospects. Seamlessly integrate with your existing tools or websites to save time! Meer informatie over EntreTEK

Functies

  • Interne chatintegratie
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  • Leadkwalificatie
Popl is the #1 digital business card platform for enterprise. Create, distribute, and manage digital business cards at scale.
Popl is the #1 digital business card platform for teams. Our platform is used by companies of all sizes to create, distribute, and manage digital business cards, creating brand consistency across your organization. Popl integrates with 4,000+ apps, allowing admins to export leads to CRM, sync team members from HR platforms, automate data entry, create marketing flows, and more. Contact us for a free demo to learn more. Meer informatie over Popl

Functies

  • Interne chatintegratie
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  • Leadkwalificatie
CRM en Linea is software with the necessary functionalities to manage connections with customers and prospects.
CRM en Linea is a tool that facilitates control of a company's sales department. The application centralizes marketing, sales, e-commerce, and customer service activities by integrating a series of functional modules that adapt to the company's size. The system tracks offers, suppliers, prospects, and leads. Additionally, it enables the generation of statistics to track the company's performance. Meer informatie over CRM en Linea

Functies

  • Interne chatintegratie
  • E-mailmarketing
  • Territoriumbeheer
  • Taakbeheer
  • Marketingautomatisering
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  • Leadkwalificatie
CRM Acttiva is a software system with the necessary tools to improve productivity and commercial relationships with customers.
CRM Acttiva centralizes commercial communication between a company's different departments to improve control of the product sales cycle. The software integrates all communication channels to improve customer relationships with the sales team. In addition, when sales are finalized, the system can generate invoices, create purchase orders, and track the entire process. It is possible to conduct marketing campaigns and issue management reports from the platform. Meer informatie over CRM Acttiva

Functies

  • Interne chatintegratie
  • E-mailmarketing
  • Territoriumbeheer
  • Taakbeheer
  • Marketingautomatisering
  • Kalender-/herinneringssysteem
  • Leadkwalificatie
PM II Basic is a hybrid enterprise resource planning software that includes management of orders, contacts, projects, documents & more.
PM II BASIC is a hybrid enterprise resource planning software that includes management of orders, contacts, projects, documents & more. Meer informatie over PM II Basic

Functies

  • Interne chatintegratie
  • E-mailmarketing
  • Territoriumbeheer
  • Taakbeheer
  • Marketingautomatisering
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  • Leadkwalificatie
PM II RENT is a rental tool that assists businesses with inventory management, contact storage, order handling and more.
Do you rent out high-quality equipment and accessories of any kind? Then the PM II RENT rental software will help you with quick and reliable disposition, perfectly support your article management and reduce the effort for the creation of all accompanying documents to what is necessary.b Order planning and processing in the simplest form. Meer informatie over PM II RENT

Functies

  • Interne chatintegratie
  • E-mailmarketing
  • Territoriumbeheer
  • Taakbeheer
  • Marketingautomatisering
  • Kalender-/herinneringssysteem
  • Leadkwalificatie
ERP solution that enables businesses to manage expenses, projects, contracts, invoices, and more.
ERP solution that enables businesses to manage expenses, projects, contracts, invoices, and more. Meer informatie over Yellow Jersey

Functies

  • Interne chatintegratie
  • E-mailmarketing
  • Territoriumbeheer
  • Taakbeheer
  • Marketingautomatisering
  • Kalender-/herinneringssysteem
  • Leadkwalificatie
CRM solution for training centres that allows users to manage training, interactions, workspace, beneficiary profiles, and more.
CRM solution for training centres that allows users to manage training, interactions, workspace, beneficiary profiles, and more. Meer informatie over Wikiflow

Functies

  • Interne chatintegratie
  • E-mailmarketing
  • Territoriumbeheer
  • Taakbeheer
  • Marketingautomatisering
  • Kalender-/herinneringssysteem
  • Leadkwalificatie
CRM solution for motorcycle and power sports dealerships with interaction tracking, lead management and sales pipelines.
Smart, simple CRM software for motorcycle and powersports dealerships. We make CRM smart and simple so you can build stronger customer relationships, sell more units and save time. Maintain relationships with your existing customers by sending automated service reminders by email or text. Be more organized with your customer information in one place. Meer informatie over Dealership CRM

Functies

  • Interne chatintegratie
  • E-mailmarketing
  • Territoriumbeheer
  • Taakbeheer
  • Marketingautomatisering
  • Kalender-/herinneringssysteem
  • Leadkwalificatie
Fireside is a comprehesive product suite that provides integrated outreach, CRM, and content management capabilities.
Fireside is a comprehesive product suite that provides integrated outreach, CRM, and content management capabilities. Meer informatie over Fireside

Functies

  • Interne chatintegratie
  • E-mailmarketing
  • Territoriumbeheer
  • Taakbeheer
  • Marketingautomatisering
  • Kalender-/herinneringssysteem
  • Leadkwalificatie
CRM solution that enables businesses to manage leads, customers, sales, communication, payments, contracts, and more.
CRM solution that enables businesses to manage leads, customers, sales, communication, payments, contracts, and more. Meer informatie over CapSavvy CRM

Functies

  • Interne chatintegratie
  • E-mailmarketing
  • Territoriumbeheer
  • Taakbeheer
  • Marketingautomatisering
  • Kalender-/herinneringssysteem
  • Leadkwalificatie
Cloud-based platform that helps businesses reach out and manage customers on Twitter.
Cloud-based platform that helps businesses reach out and manage customers on Twitter. Meer informatie over FirstX.ai

Functies

  • Interne chatintegratie
  • E-mailmarketing
  • Territoriumbeheer
  • Taakbeheer
  • Marketingautomatisering
  • Kalender-/herinneringssysteem
  • Leadkwalificatie
Cloud-based no-code platform platform that enables businesses to automate the onboarding operations, procurement processes, and more.
Cloud-based no-code platform platform that enables businesses to automate the onboarding operations, procurement processes, and more. Meer informatie over QuickAppFlow

Functies

  • Interne chatintegratie
  • E-mailmarketing
  • Territoriumbeheer
  • Taakbeheer
  • Marketingautomatisering
  • Kalender-/herinneringssysteem
  • Leadkwalificatie
AspiromCRM is a cloud-based CRM
AspiromCRM is a cloud-based CRM Meer informatie over AspiromCRM

Functies

  • Interne chatintegratie
  • E-mailmarketing
  • Territoriumbeheer
  • Taakbeheer
  • Marketingautomatisering
  • Kalender-/herinneringssysteem
  • Leadkwalificatie
Prospur helps you listen to and communicate better with customers using resources they’re most comfortable with.
Prospur helps you listen to and communicate better with customers using resources they’re most comfortable with. Meer informatie over Prospur

Functies

  • Interne chatintegratie
  • E-mailmarketing
  • Territoriumbeheer
  • Taakbeheer
  • Marketingautomatisering
  • Kalender-/herinneringssysteem
  • Leadkwalificatie
Opportunity® is a CRM platform with BI that helps sales and customer care departments manage customers, leads, offers, and more.
Opportunity® is a CRM platform with BI that helps sales and customer care departments manage customers, leads, offers, and more. 1. CRM 2. Customer Care Management 3. Marketing Intelligence System 4. Integrated BPM for Process Management 5. Integrated operational Business Intelligence 6. Secure cloud access from all devices Meer informatie over Opportunity Suite

Functies

  • Interne chatintegratie
  • E-mailmarketing
  • Territoriumbeheer
  • Taakbeheer
  • Marketingautomatisering
  • Kalender-/herinneringssysteem
  • Leadkwalificatie
Doerkit is a comprehensive toolkit for working professionals that want to build a better business.
Doerkit is a comprehensive toolkit for working professionals that want to build a better business. Meer informatie over Doerkit

Functies

  • Interne chatintegratie
  • E-mailmarketing
  • Territoriumbeheer
  • Taakbeheer
  • Marketingautomatisering
  • Kalender-/herinneringssysteem
  • Leadkwalificatie
CRM solution that enables businesses to manage customer data, leads, follow-ups, and more.
CRM solution that enables businesses to manage customer data, leads, follow-ups, and more. Meer informatie over Vryno

Functies

  • Interne chatintegratie
  • E-mailmarketing
  • Territoriumbeheer
  • Taakbeheer
  • Marketingautomatisering
  • Kalender-/herinneringssysteem
  • Leadkwalificatie
White Cup CRM is a cloud-based CRM solution designed for wholesale distributors.
White Cup CRM is a cloud-based solution that helps wholesale distributors sell things to people. White Cup CRM provides solutions to help you manage distributor programs, simplify order entry and reconciliation, and gain visibility into sales pipelines and your customers’ loyalty goals so you can effectively meet them. Meer informatie over White Cup CRM

Functies

  • Interne chatintegratie
  • E-mailmarketing
  • Territoriumbeheer
  • Taakbeheer
  • Marketingautomatisering
  • Kalender-/herinneringssysteem
  • Leadkwalificatie
SFA/CRM tool in Japanese for salespeople and customer service representatives to view and manage customer emotions in real-time.
Conductor CRM is a web-based sales force automation (SFA) and customer relationship management (CRM) tool developed in Japanese for domestic online retailers and contact center operations. It is only available in Japanese and can automatically extract customer information from contact lists and emails using AI technology. Based on this data and previous interactions, it analyzes and scores customer emotions. The system prioritizes customer contact & sales activities and alerts support staff of urgent issues. Users can set it up after connecting it to their mailbox. Once live, it generates analysis results, enabling staff to visualize customer relationship statuses via a single web page. Meer informatie over Conductor CRM

Functies

  • Interne chatintegratie
  • E-mailmarketing
  • Territoriumbeheer
  • Taakbeheer
  • Marketingautomatisering
  • Kalender-/herinneringssysteem
  • Leadkwalificatie
CRM system that enables contact center managers to integrate customer data from phone, email, and chat interactions.
FastHelp5 is a customer relationship management (CRM) system developed by TechMatrix for contact centers and customer support operations in any industry. It facilitates the integrated management of all data related to customers and their interactions. With omnichannel support, this tool comes with a simple and customizable user interface that relays customer data collected from email, phone, and chat messages with omnichannel support. The tool can be configured to adapt to changes in operator numbers and contact centers. Users can also set it up for CTI operations, AI-based classifications, and integration with existing CRMs to streamline internal processes, escalate cases, outsource when appropriate, and boost response rates or quality. Meer informatie over FastHelp5

Functies

  • Interne chatintegratie
  • E-mailmarketing
  • Territoriumbeheer
  • Taakbeheer
  • Marketingautomatisering
  • Kalender-/herinneringssysteem
  • Leadkwalificatie
It is lead management software to help you in managing your inquiries and timely get follow-ups.
It is lead management software to help you in managing your inquiries and timely get follow-ups. Meer informatie over Empower

Functies

  • Interne chatintegratie
  • E-mailmarketing
  • Territoriumbeheer
  • Taakbeheer
  • Marketingautomatisering
  • Kalender-/herinneringssysteem
  • Leadkwalificatie
The all-in-one CRM for small businesses, start-ups and small teams.
PIQLE is a complete CRM System which incorporates all your business needs in one package. It is an easy to use software, highly configurable and extendable, enabling you to manage your leads, sales, tasks, proposal, invoicing and payments with little effort. Its a mobile responsive! Take your sales pipeline with you so you never miss important activities or deal opportunities. Access your todo list and contacts at all times. Be confident in knowing the full history of a deal before you step in. Meer informatie over PURSHO piQLE

Functies

  • Interne chatintegratie
  • E-mailmarketing
  • Territoriumbeheer
  • Taakbeheer
  • Marketingautomatisering
  • Kalender-/herinneringssysteem
  • Leadkwalificatie
Japanese-language CRM tool that lets businesses handle customer management functions to enhance the end-user experience and engagement.
GEOCRM.Com gives Japanese businesses access to automation tools to scale CRM support and increase sales output. Key features include centralized data management, feedback collection, and security access protocols. It enables managers to digitize the company assets used in sales activities to optimize business opportunities. The software allows admins to capture business card information in real-time using smartphones and scanners to digitize cards anytime and anywhere. It can support any department in a company, allowing organizations to standardize marketing operations within in-house pipelines to maximize staff productivity. Additionally, the platform enables real-time visualization of sales reports, promoting fast performance analysis. Meer informatie over GEOCRM.com

Functies

  • Interne chatintegratie
  • E-mailmarketing
  • Territoriumbeheer
  • Taakbeheer
  • Marketingautomatisering
  • Kalender-/herinneringssysteem
  • Leadkwalificatie
Cloud-based solution that helps businesses manage clients, communication, POS, sales, invoicing, and other operations.
Cloud-based solution that helps businesses manage clients, communication, POS, sales, invoicing, and other operations. Meer informatie over Zulu

Functies

  • Interne chatintegratie
  • E-mailmarketing
  • Territoriumbeheer
  • Taakbeheer
  • Marketingautomatisering
  • Kalender-/herinneringssysteem
  • Leadkwalificatie
Cloud-based CRM tool that enables businesses to create campaigns, maintain call logs, handle call center operations, and more.
Cloud-based CRM tool that enables businesses to create campaigns, maintain call logs, handle call center operations, and more. Meer informatie over ANAROCK

Functies

  • Interne chatintegratie
  • E-mailmarketing
  • Territoriumbeheer
  • Taakbeheer
  • Marketingautomatisering
  • Kalender-/herinneringssysteem
  • Leadkwalificatie
Contact center solution that helps set up workflows, automate emails, track call history, collect debt orders, and more.
Contact center solution that helps set up workflows, automate emails, track call history, collect debt orders, and more. Meer informatie over ICS Flow

Functies

  • Interne chatintegratie
  • E-mailmarketing
  • Territoriumbeheer
  • Taakbeheer
  • Marketingautomatisering
  • Kalender-/herinneringssysteem
  • Leadkwalificatie
Get an overall picture of customers, projects, marketing and business.
Get an overall picture of customers, projects, marketing and business. Meer informatie over Kund24

Functies

  • Interne chatintegratie
  • E-mailmarketing
  • Territoriumbeheer
  • Taakbeheer
  • Marketingautomatisering
  • Kalender-/herinneringssysteem
  • Leadkwalificatie
Cloud-based CRM tool that enables businesses to categorize customer data, monitor sales activities, manage leads, and more.
Cloud-based CRM tool that enables businesses to categorize customer data, monitor sales activities, manage leads, and more. Meer informatie over Evolved Metrics CRM

Functies

  • Interne chatintegratie
  • E-mailmarketing
  • Territoriumbeheer
  • Taakbeheer
  • Marketingautomatisering
  • Kalender-/herinneringssysteem
  • Leadkwalificatie
Automate sales and build a smart, integrated omnichannel pipeline to convert qualified leads into business opportunities.
Automate sales and build a smart, integrated omnichannel pipeline to convert qualified leads into business opportunities. Meer informatie over InConcert Marketing Automation & CRM

Functies

  • Interne chatintegratie
  • E-mailmarketing
  • Territoriumbeheer
  • Taakbeheer
  • Marketingautomatisering
  • Kalender-/herinneringssysteem
  • Leadkwalificatie

Kopersgids voor CRM-software

Wat is CRM-software?

Met CRM-software kunnen bedrijven hun interacties en relaties met klanten beter beheren en ondersteunen door middel van betrouwbare systemen en processen. Daarnaast kan een CRM-systeem naadloos worden geïntegreerd met organisatorische processen in marketing, verkoop en klantenservice.

Wat zijn de voordelen van CRM-software?

  • Eenvoudige toegang tot klantgegevens: CRM-software bevat een database waarin gebruikers tijdens vergaderingen of afspraken gemakkelijk klant- en prospectgegevens kunnen opzoeken. Met sommige oplossingen kunnen gebruikers ook informatie synchroniseren op meerdere apparaten, waardoor ze overal toegang hebben tot de meest actuele informatie over klanten.
  • Gestroomlijnde processen door automatisering: met CRM-software kunnen gebruikers verschillende workflows en processen met betrekking tot verkoop, marketing en klantenondersteuning standaardiseren en zo de coördinatie tussen deze teams verbeteren.
  • Bruikbare inzichten over bedrijfsprestaties en klantgedrag: leveranciers van sommige tools voor customer relationship management bieden een analysefunctionaliteit waarmee gebruikers aanpasbare dashboards en rapporten kunnen creëren op basis van klantgegevens. Deze rapporten helpen bij het segmenteren van klanten, het bijhouden van de inkomsten en het beheren van gepersonaliseerde campagnes.

Welke algemene functies heeft CRM-software?

  • Contactbeheer: het opbouwen van een doorzoekbare database met klanten- en prospectgegevens.
  • Het bijhouden van interacties: het vastleggen van gesprekken met klanten en prospects via verschillende kanalen zoals telefoon, e-mail, live chat of persoonlijk contact.
  • Leadbeheer: het bijhouden en beheren van leads gedurende de gehele levenscyclus van de klant. Dit bestaat uit het vastleggen, opslaan, distribueren, ontwikkelen, verdelen en segmenteren van leads en het beheren van de pijplijn.
  • Agenda/herinneringssysteem: het aanmaken van herinneringen over gesprekken of vergaderingen en deze synchroniseren met de agenda van de gebruiker. Een gebruiker kan ook herinneringen instellen via bureaubladmeldingen, agendameldingen, e-mails of sms-berichten.
  • Het opslaan van documenten: het opslaan, delen en beheren van documentatie en papierwerk.
  • Segmentatie: het opsplitsen van het klantenbestand in groepen op basis van kenmerken zoals leeftijd, geslacht, locatie en voorkeuren, om daarmee gerichte verkoop- en marketingcampagnes te creëren.

Welke overwegingen zijn er bij de aankoop van CRM-software?

  • Soorten tools voor customer relationship management: CRM-software valt in minstens één van de drie categorieën op basis van de functionaliteiten: verkoopautomatisering, marketing automation en klantenservice en -ondersteuning. Oplossingen voor verkoopautomatisering helpen gebruikers bij het beheer van voorraden, orderverwerking en verkooprapportage. Oplossingen voor marketing automation helpen gebruikers bij het creëren en beheren van marketingcampagnes. Klantenservice software helpt bij het bijhouden en beheren van vragen van klanten. Gebruikers dienen hun behoeftes met betrekking tot CRM-systemen te evalueren en de producten die aan hun eisen voldoen op een shortlist te zetten.
  • Totale eigendomskosten: de markt wordt overspoeld door oplossingen met verschillende prijsmodellen, afhankelijk van onder andere de breedte van het functionaliteitenaanbod en de implementatiemogelijkheden. Maar deze opties verschillen ook in de totale eigendomskosten, afhankelijk van meerdere criteria zoals de implementatievorm (cloudgebaseerd versus lokaal geïnstalleerd), trainingstijd en -kosten, implementatietijd en kosten voor technische ondersteuning.
  • Opslagcapaciteit voor data: klantgegevens vormen de kern van CRM-systemen. Maar de software slaat ook andere gegevens op, zoals klantinteracties, agenda's, en statistieken over de campagneprestaties. Daarom is voldoende gegevensopslag een cruciale factor bij de aankoop van een systeem. Kopers dienen niet alleen hun huidige gegevensbehoeften te analyseren, maar ook hun toekomstige behoeften in te schatten.
  • Het gebruik van sociale CRM-software neemt toe: het gebruik van sociale media groeit sneller dan ooit. Volgens het Wereldwijd digitaal rapport 2019 zijn er momenteel ongeveer 3,5 miljard actieve gebruikers van sociale media, wat een groei van 9% op jaarbasis betekent ten opzichte van 2018. Om een strategie voor sociale media op te bouwen, kunnen kleine bedrijven sociale CRM-systemen gebruiken waarmee ze hun sociale mediakanalen kunnen beheren, marketingcampagnes kunnen uitvoeren en campagneprestaties in real time kunnen bijhouden. Met behulp van Capterra's gids voor CRM-software kun je naar software zoeken op basis van de gewenste functie, waaronder de integratie met sociale media.
  • AI is de toekomst van tools voor customer relationship management voor kleine bedrijven: kleine bedrijven zijn zich bewust van de rol die AI (artificial intelligence, kunstmatige intelligentie) kan spelen bij het verbeteren van de prestaties van CRM-systemen. Volgens een Salesforce-enquête is de kans dat snelgroeiende bedrijven uit het MKB AI gebruiken twee keer zo groot als langzaam groeiende MKB-bedrijven. Een belangrijke toepassing van AI in CRM-systemen bestaat uit chatbots: volgens een Engelstalig rapport van Capterra over technologietrends is 68% van de kleine en middelgrote bedrijven momenteel van plan chatbots te implementeren of gebruikt deze al.